Business chapter 7

Supervisory management

Managers who are directly responsible for supervising workers and evaluating their daily performances

Human relation skills

Skills and involve communicating and motivating they enable managers to work through and with people

Technical skills

Skills that involves the ability to perform tasks and in a specific discipline or department

Conceptual skills

Skills that involves the ability to picture the organization as a whole and the relationship among its various parts

Objectives

Specific short-term statements detailing how to achieve the organizations goals

What three categories of skill must a manager have?

Technical skills human relation skills conceptual skills

Goals

The broad long-term accomplishments an organization wishes to attain

Middle-management

The level of management that includes general managers division managers and branch and plant managers who are responsible for tactical planning and controlling

Strategic planning

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals

Tactical planning

The process of developing detailed short-term statement about what is to be done who is to do it and how is it to be done

Contingency planning

The process of repairing alternative courses of action that may be used if the primary plans do not achieve the organizations objectives( back up plans)

Operational planning

The process of setting work standards and schedule necessary to implement the company tactical objectives

Problem-solving

The process of solving the every day problems that occur problem-solving is less formal than decision making and usually cost for a quicker action

Management

The process used to accomplish organizational goals through planning organizing leading and controlling people and other organizational resources

Staffing

A management function that includes hiring motivating and retaining the best people available to accomplish the company's objectives

Planning

A management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

Controlling

A management function that involves establishing clear standards to determine whether or not an organization is progressing towards its goal and objectives rewarding people for doing a good job and taking corrective action if they're not

SWOT ANALYSIS

A planning tool used to analyze an organization strengths weaknesses and opportunities and threats

Organization chart

A visual device that shows relationship among people and devices that organizations work it shows who is accountable for the completion of specific work and who reports to whom

Mission statement

An outline of the fundamental purpose of an organization

Decision-making

Choosing among two or more alternatives

Brainstorming

Coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas

What must leaders do?

Communicate a vision and rally others around that vision establish corporate values promote corporate ethics embrace change

Leading

Creating a vision for the organization and guiding training coaching and motivating others to work effectively to achieve the organizations goals and objectives

External customers

Dealers who buy products to sell to others and ultimate customers who buy products for their own personal use

Knowledge management

Finding the right information keeping the information in a readily accessible place and making the information on to everyone in the firm

enabling

Given what does the education and tood they need to make decisions

Top management

Highest level of management consisting of the president and other key company executives who develop strategic plans

Vision

In encompassing explanation of why the organization exists and where it's trying to head

Internal customers

Individuals and units within the firm that receives services from other individuals are units

Organizing

It management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

Participative leadership

Leadership style that consist of managers and employees working together to make decisions

Autocratic leadership

Leadership style that involves making managerial decisions without consulting others

Free reign leadership

Leadership style that involves manager setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

Empowerment

Letting employes do what they need to do to make customers happy

PMI

Listing all the pluses for a solution in one column all the minuses and another and the implications and a third column

Managing diversity

Managers are involved in building systems and a climate that unite different people and a common pursuit without undermining their individual strengths