Business Com. Test #1

A __________ brings together employees from various departments to solve a variety of problems such as productivity issues, contract estimates and planning, and multi department difficulties A. Cross- functional team B. Task force team C. Specialized project team D. Quality assurance team

A. Cross fictional team

_______ refer to the numerous factors that hinder the communication process A. Interference B. Conflicts C. Channels D. Culture

A. Interference

In an organization, unlike an informal communication network, a formal communication network: A. Is created by management to specify lines of responsibility B. Cannot be depicted by any graphic means C. Is useful in counteracting rumors and false info D. Does not parallel the organizational chart

A. Is created by management to specify lines of responsibility

In an organization, unlike an informal communication network, a formal communication network: A. Is created by management to specify lines of responsibility B. cannot be depicted by any graphic means C. Is useful in counteracting rumors and false information D. Does not parallel in the organizational chart

A. Is created by management to specify lines of responsibility

In the context of barriers to intercultural communication, _____ are mental pictures that one group forms of the main characters of another group, creating performed ideas of what people in the group are like A. Stereotypes B. Synergies C. Connotations D. Claims

A. Stereotypes

Amgem Inc. offers its employees to work form home. The tasks are electronically assigned to the employees and the employees send their work to a coordinator in the companys office. Which of the following concepts is illustrated in the scenario? A. Teecommunicating B. Social Networking C. Deskilling D. Brainstorming

A. Telecommunicating

Amgen Inc. offers its employees the option to work from home. The tasks are electronically assigned to employees, and the employees send their work to a coordinator in the company's office. Which of the following concepts is illustrated in this scenario? A. Telecommunicating B. Social networking C. Deskilling D. Brainstorming

A. Telecommunicating

Bob wants to convey a confidential message to his boss and needs an immediate opinion on it. In this case, which of the following mediums of communication should be used? A. The telephone B. A memo C. A web page D. A letter

A. Telephone

_____ is characterized by leaders who give detailed rules and instructions and monitor closely that they are followed A. Directive behavior B. Opportunistic behavior C. Empathetic behavior D. Supportive behavior

A. directive behavior

When leaving a message on voice mail, you can improve communication by: A. Repeating your name and number at the beginning and at the end of the message B. Leaving a short message containing just your name and number C. Keeping your message at least two minutes long D. Speaking fast and conveying information quickly

A. repeating your name and number at the beginning and at the end of a message

A _____ is a team of workers that is generally given a single goal and a limited time to achieve it A. Task force B. Work committee C. Specialized team project D. Cross-functional team

A. task force

______ is a good communication medium for sending a visual display of info and communicating general info about a company and its products and services A. a memo B. a fax C. the telepone D. voice mail

B. A fax

Synergy referes to: A. The centralization of decision making in teams B. A situation in which the whole is greater than the sum in parts C. A set of factors that hinders the communication process D. The concept that an individual tends to underperform after becoming a team member

B. A situation in which the whole is greater than the sum in parts

____________ allows average citizens to become publishers A. Flaming B. Blogging C. Phishing D. Spamming

B. Blogging

Which of the following is the richest channel of community? A. Email communication B. Face-to-face communication C. Facsmile communication D. Voice Mail communication

B. Face to face communication

Which of the following is true of groups? A. Groups are more productive when rules are kept to a minimum B. Groups tend to make better decisions if the process for doing so is clearly defined C. Groups should involve as many individuals as possible D. Groups are best served if they defer to an expert

B. Groups tend to make better decisions if the process for doing so is clearly defined

________ describes interactions between organizational units on the same hierarchal level A. Upward communication B. Horizontal Communication C. Vertical Communication D. Downward Communication

B. Horizontal communication

Paula, a manager at a retail store, asks her assistant Nina about her schedule for that day. Nina informs her about the various meetings that she needs to attend. In this scenario, the communication between Paula and Nina is at a(n) ________ level A. Intrapersonal B. Interpersonal C. Public D. Organizational

B. Interpersonal

Which of the following statements is true of the use of jargon in email messages? A. Jargon consists of neutral info that is the organized deductively B. Jargon saves the time with audiences who will understand the intent C. Jargon is more common in business letters than email messages D. Jargon adds emphasis in email messages when used with graphic highlighting

B. Jargon saves time with audiences who will understand the intent

Which of the following represents casual listening? A. Listening to others empathetically B. Listening to music for recreation C. Listening to a supervisor during a meeting D. Listening to professor during class

B. Listening to music for recreation

In the context of the Competing Value Framework, which of the following refers to a competitive workplace where leaders are hard drivers? A. Clan culture B. Market Culture C. Hierarchy Culture D. Adhocracy Culture

B. Market Culture

Jensen is a project manager at DeltaGray Inc. He recently assigned a project to his team. The team is currently preparing systematic strategies and a plan of action that will help meet the project requirements. This scenario illustrates that the team is most likely in the ________ stage of team development A. storming B. norming C. forming D. performing

B. Norming

Writing for a website can be made effective by: A. Writing in a paragraph format B. Presenting the main idea at the beginning C. Providing more information in rows than in columns D. Placing frequently accessed items at the bottom of the content area

B. Presenting the main idea at the beginning

An email is a good communication medium for: A. Communicating confidential information B. Sending brief, impersonal, or routine messages C. Making a personal connection with a large audience D. Negotiating the various aspects of a business deal

B. Sending brief, impersonal, or routine messages

Which of the following guidelines should you follow when preparing an email message? A. Restate the subject in the body of the message B. Provide a single-word subject C. Avoid sending the same message to multiple recipients D. Discuss multiple topics in a single mail

C. Avoiding sending the same message to multiple recipients

Which of the following is an assumption of downward communication in an organization? A. People at the lower levels have greater knowledge of the organization's mission and goals than people at higher levels B. Written messages are subject to greater changes in meaning than are spoken messages C. Both spoken and written messages tend to become larger as they flow from top to bottom on the organization chart D. Lower-level employees often tell their superiors what they think superiors want to hear

C. Both spoken and written messages tend to become larger as they flow from top to bottom on the organization chart

Which of the following should be taken into consideration when writing for a website? A. Users refer frequently to directions and are likely to read little notes, sidebars, and help files B. English-speakiing readers thoroughly read the content of a website C. English-speaking readers typically start scanning at the top side o the main content area D. Users scan items in rows more quickly than in columns

C. English speaking readers typically start scanning at the top left side of the main content area

Which of the following statements is true of casual listening? A. it helps obtain info and solve problems B> It requires much emotional and physical effort C. It illustrates that people are selective listeners D. Its involves listening to others feelings and emotions

C. It illustrates that people are selective listeners

Talia is an apartment manager. She has received complaints of residents not separating their recyclables. She has composed a stern email that she is about to send to the entire building; however, her assistant just found out that the problem is being caused by three elderly residents on the 9th floor. Which of the following adaptations does her message now need? A. frequently using technical jargon and acronyms B. Restricting the use of compliments C. Projecting a positive, tactful attitude D. Frequently using the first person pronoun "I"

C. Projecting a positive, tactful attitude

In the context of Maslow's concepts of a heirarchy of needs, which of the following includes the needs to achieve one's fullest potential through professional, political, educational and artistic channels? A. Social needs B. Security needs C. Self-actualization needs D. Physiological needs

C. Self-actualization needs

Whitney wants to hare the product demonstration of his company's new product with a large audience. In this scenario, which of the following mediums of communication should Whitney use? A. A memo B. An oral presentation C. A web page D. An email message

C. Web page

Which of the following is an example of a physical interference that hinders communication? A. Difference in participants educational levels B. Preoccupation with other matters C. Cultural difference D. A noisy environment

D. A noisy environment

_____ Requires that the listener fully concentrates, understands, responsibility, and then remembers what is being said A. Selective listening B. Casual listening C. Over-listening D. Active listening

D. Active listening

LeeAnn has been working on her company website. It was created about two years ago but she sees that it does not get much traffic and tat most visitors are not moving past the opening page. She thinks that the information is well written and the links are logically placed. Which of the following might LeAnn do to get more people to move from the opening page to the other pages on the website? A. Make font bigger B. Remove all of the jargon from the text C. Insert blinking arrows pointing to the links on the page D. break the text into columns and change the links into some type of headings

D. Break the text into columns and change the links into some type of headings

Which of the examples of a physical interference that hinders communication? A. Difference in participants educational levels B. Preccupation with others matters C. A noisy enviornmend D. Cultural differences

D. Cultursl differences

Which of the following illustrates horizontal communication? A. Managers seeking feedback from their subordinates B. Workers sending weekly performance reports to their supervisors C. Top management announcing new company policies D. Employees from two different departments coordinating their efforts

D. Employees from two different departments coordinating their efforts

An empathetic attitude toward the recipient before constructing a message: A. Complicates the task of organizing the message B. Is not ideal for business C. Is effective only in personal communications D. Helps build mutual trust

D. Helps build mutual trust

An emphathetic attitude toward the recipient before constructing a message: A. Complicates the task of organizing the message B. Is not ideal ofr business C. Is effective only in personal communications D. Helps build mutual trust

D. Helps build mutual trust

Which of the following is true of a webpage? A. It is used for communicating personal warmth and care B. It is inappropriate or sharing info with large audiences C. It is used for communicating confidential information D. It is best suited for demonstrating products

D. IT is best suited for demonstrating products

Which of the following is true of telecommunicating? A. It involves installing data security features to ensure that the data is secure B. It involves compartmentalizing large amounts of data into relevant categories to support organizational operations C. It involves shaping messages to make them clearer and effective D. It involves working at remote locations and sending and receiving work from the company office electronically

D. It involves working at remote locations and sending and recieving work from the company office electronically

Which of the following is true of telecommuting? A. It involves installing data security features to ensure that the data is secure B. It involves compartmentalizing large amounts of data into relevant categories to support organizational operations C. It involves shaping messages to make them clearer and effective D. IT involves working at remote locations and sending and receiving work from the company office electronically

D. It involves working at remote locations and sending are receiving work from the company office electronically

IN response to recent incidents of employees making inappropriate comments about political figures on social media, the human resources department at Abba Financial implimented a policy that employees of their firm were not allowed to make public posts on any social media site. Which of the following is the best channel for making the policy known to the employees? A. Intrapersonal B. Interpersonal C. Public D. Organizational

D. Organizational

Which of the following is a benefit to the receiver if a message is outlined before communicating? A. The receiver is able to concentrate on multiple phases at a time B. The receiver gains confidence that the next step of communication will be successful C. The receiver is able to arrange important points in non-empathetic positions D. The receiver finds it easier to distinguish and remember relationships between ideas

D. The receiver finds it easier to distinguish and remember relationships between ideas

Which of the following is a benefit to the receiver if a message is outlined before communicating? A. The receiver is able to concentrate on multiple phases at a time B. The reciever gains confidence that the next step of communication will be successful C. The receiver is able to arrange important points in non-empathetic positions D. The receiver finds it easier to distinguish and remember relationship ideas

D. The reciever finds it easier to distinguish and remember relationship ideas

Which of the following is a difference between letters ad face to face meetings? A. unlike face to face meetings, letters can be used for negotiation B. Unlike face to face meetings, letters are appropriate for conveying warmth and care C. Unlike letters, face to face meetings are best suited for complaints D. Unlike letters, face to face meetings enable reading of nonverbal communication cues

D. Unlike letters, face to face meetings enable reading of nonverbal communication cues

Which of the following illustrates libel? A. Speaking in a way that causes defamation of an employee B. motivating an employee before an audience C. congratulating a subordinate through a phone call D. Writing false negative statements about a manager

D. Writing false negative statements about a manager

Which of the following is a disadvantage of electronic meetings? A. They can slow down meeting-up activities B. They can require enormous travel budgets C. They can consume a lot of professional time D. They can make it harder to reach consensus

D. make it harder to reach a consensus

______ is characterized by leaders who listen, communicate, and encourage their followers A. Repressive behavior B. Opportunistic behavior C. Directive behavior D. Supportive behavior

D. supportive behavior

True or False: A euphemism is a word substituted to avoid redundancy in written messaging

False

True or false: A weblog is a form of online journal that allows visitors to add comment and change content

False

True or false: An example of upward communication is a response for subordinates to the client

False

True or false: In group roles, the reporter maintains the record of events, activities and reports to members

False

True or false: When the subject of a sentence is the receiver of the action it is known as recipient voice

False

True or false: People inside and outside the company who are affected by decisions are stakeholders

True

True or false: The ability to communicate with folks of all ages and all cultures is considered ethnocentrism

True