Business Comm C. 5

Business messages usually conclude with a

call to action.

The frame of a primary business message should be which of the following?

short memorable

In effective business messages, any analogies should be rooted in

simliarities

When structuring a business message, its ideas should have a basis in

strong reasoning.

Which of the following are accurate descriptions of the meta message of a business communication?

It is conveyed as a combination of content and tone. It is the overall message conveyed by the communication.

Which of the following are characteristics of effective and compelling business message frames?

They are memorable. They use rational and emotional appeal.

Which of the following qualities are likely to be attached to a business message that continually uses the I-voice?

aggressive egotistical

Statements that are deduced based on fact are

conclusions

When writing a business message, a key component of credibility comes from demonstrating

interest in others

Your goal in framing a business message is to

make it compelling while using rational and emotional appeal.

The underlying, overall message that people get from a business communication is called the ____________ message of the communication.

meta

Business-message readers generally have a better reaction to an author who is seen as Multiple choice question.

open to a variety of options and ideas.

To demonstrate a can-do attitude in a business message, the writer should use

realistic assertions.

When writing a business message with an indirect approach, which of the following are presented first?

supporting reasons

Templates are used to create a business message for which of the following reasons?

to define its structure to organize its appearance

In terms of tone, which two of the following do readers respond to most positively?

Concern for others The projection of positivity

Which of the following are aspects of the analysis step of business idea development?

Drawing conclusions, discovering related facts, adapting a position

True or false: If sentences in a business statement are composed in a nonassertive tone, they will always be read as nonassertive by readers.

False

True or false: The use of templates is required for creating business messages.

False

Which of the following are the effects of a positive workplace attitude?

It enhances creativity. It provides motivation. It improves work performance.

The framing of the primary business message is important for which of the following reasons?

It gives focus to an important argument. It highlights support for the message's key ideas. It emphasizes the message's premises.

Which of the following statements about the framework of a deductive business message are accurate?

There are supporting paragraphs for each key point. It should be possible to scan the message to readily understand its main ideas. The concluding paragraph has a call to action.

Which of the following are means that business professionals employ to draw out superior ideas?

They write out notes. They draw diagrams. They brainstorm with team members.

Using an outline or diagram to form the logic of a business message typically leads to which two results?

Thinking about the issues becomes tighter. Issues can be written about more effectively.

Most business messages are crafted using a(n) ______ approach. Multiple choice question.

deductive

In business messages, a can-do attitude has which of the following qualities?

enthusiasm confidence optimism

Setting up the logic of the message consists of

identifying supporting points in the message. identifying the call to action.

Strong analogies are important to the writing of business messages because they

reinforce arguments.

The writer of a business message gives the impression that she conducted an analysis but does not mention another team member completed the analysis. The writer is

taking credit for the work of others.

Readers will usually interpret a business message containing the repeated use of the we-voice as

team-focused.

When focusing on complex business problems, ______ is generally an essential part of the idea-development process.

writing down ideas

Over the course of many communications, the lasting meta messages you send become the basis for

your reputation

In a business message, slanting the facts means to Multiple choice question.

include only favorable information.

Understanding the constraints of the audience of a business message means that the message should be crafted to

provide value to the audience.

For many business messages, the most important step in the planning stage of business communication writing is identifying

the benefits to be gained by the reader.

In a deductive business argument, the essence of the message can be gleaned from which three of the following?

the last paragraph the first paragraph the first sentences of supporting paragraphs

Readers interpret the tone of a business message primarily as a reflection of the writer's attitude toward which two of the following?

the readers of the message the message content

An indirect approach is often used for which of the following types of business messages?

to give negative news

Framing the primary message involves presenting the message

within an overall theme.

For an effective frame, the primary business message should be approximately ______ words in length.

10-15

As a rule of thumb, what is the minimum time needed to change a professional reputation?

6 months

Crystal believes that outsourcing the bookkeeping needs of her firm would save money. She researches various companies and runs the numbers for various scenarios to gather evidence of the potential savings that would result from using outside bookkeepers. Which of the following best defines Crystal's message structure?

Crystal is identifying causes and effects.

True or false: Meta messages in your business communication can impact how others perceive your character.

True

Which statements are the most effective business messages?

We have many new staff members who are enthusiastic about getting started. I am looking forward to resolving any issues at our meeting tomorrow.

Which of the following are aspects of setting up the logic of a business message?

arranging message logic defining a call to action identifying supporting points

To form a business message with confident claims and predictions, you should do which of the following?

choose your language carefully be careful in your reasoning

When framing the primary message, authors of a business message should complete which of the following? (Choose all that apply.)

define the primary message compose a brief, vivid message statement

Which of the following are identified to help create solid business ideas?

determining the business issues and objectives gathering relevant information and facts making sense out of often complex and confusing pieces of information

Which of the following are helpful ways of organizing the logic of a business message?

diagramming the logic sketching out the logic

In business communications, which of the following generally enhances the writer's beneficial influence over others? Multiple choice question.

optimism

Which of the following are likely effects of slanting the facts in business messages?

reader doubt about message logic potential loss of author credibility

To demonstrate a can-do attitude in a business message, the writer should use Multiple choice question.

realistic assertions.

Which of the following actions will contribute to receiving a timely, desired response to a business message?

recognizing others' individualism respecting the time of others

Which of the following are typical perceptions that readers have of a business message that includes exaggeration?

that the message is overly grandiose that the message lacks realism that the message is unbelievable

Using exaggeration in a business message can affect the credibility of which of the following?

the author the message itself

When business thinkers are mentally flexible, they possess the ability to

understand contrasting views

Which of the following are part of planning the basic message structure?

arranging the logic of the primary message finding and framing the primary message

The description of products and services in a business message is more effective when it emphasizes their traits

as assets. in a positive manner.

Which of the following are ways an inexperienced newcomer can improve a professional reputation?

be in attendance at numerous meetings dress in a manner that reflects the company's corporate culture ask to take on projects with greater responsibilities

When writing an effective business message, being flexible can involve which of the following?

being open to alternative ways to address an issue listening to the ideas of others

Which of the following are benefits of recognizing the contributions of others in business messages?

better working relationships credit given in return on other projects

In general, which of the following are results an author can expect from a carefully crafted business message with strong logic?

increased influence stronger credibility

When the tone of a business message is ______, there is an implied interest in the opinions and needs of the audience.

welcoming