Business Communications Unit 3 Review

As long as you use privacy settings on social networking sites, you do not need to worry about personal sensitive information being shared.

False

Claims made by telephone or e-mail are just as effective as claims made in writing.

False

If you are responding favorably to your customer's claim, the best opening is an apology.

False

Like e-mail messages, memos can be used to communicate within an organization and with external customers, companies, and organizations.

False

Most e-mails should be organized using the indirect organizational strategy.

False

Most of the workplace messages that you write will likely deal with routine matters that require straightforward answers using the indirect method.

False

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

False

Social media messages have replaced e-mail messages within organizations and to external audiences.

False

When sending a claim letter by mail, include all original documents such as invoices, sales slips, catalog descriptions, and repair records.

False

When writing a request message, use the indirect strategy by placing your request in the body of the message because stating the request in the opening is bad manners.

False

You will sound more professional and sincere if you include a sentence such as Thank you for your cooperation in the closing paragraph of an information-request message.

False

A personally written message will have more impact on your reader than a ready-made card.

True

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

True

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.

True

Businesses grant legitimate adjustments for two reasons: to protect themselves against future damages and to satisfy their customers and retain their business.

True

If you must provide large amounts of data or answer many questions in your response message, make your message more readable with graphic devices such as lists, tables, headings, boldface, or italics.

True

Instructions should be divided into a series of steps, and then each step should be written in the imperative mood, which means it is written as a command.

True

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

True

Social media experts advise that consumers exhaust all other options for complaints with a company before venting online.

True

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

True

Some advantages of texting and instant messaging include immediacy and cost. _____.

True

Text and instant messaging are replacing e-mail for short internal communication.

True

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

True

When you respond to customers online, you should do so in less than 24 hours.

True

You must be wary of the many risks in the cyber world, which include not only appearing in inappropriate photographs but also making "friends" online.

True