business ethics final exam chapters 4-6 and comprehensive exam

To meet performance goals

According to Ethics Consultant, David Gebler, most unethical behavior is committed

They do not face retaliation for good faith reporting.

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?

litigation

According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.

intolerance of misconduct

An effective ethics program should show _____________________.

Diversity

An effective team should possess which characteristic?

demonstrate both respect and firmness in communication

An ethical leader with good interpersonal communication skills should ____________.

You can communicate organizational principles and values.

As a lower-level employee, how might you be able to ethically influence new hires?

partners

Ethical leaders should consider their employees to be ____________ in contributing to the firm's values.

promote leader-follower congruence

Good communication skills __________.

Make discussions about ethics commonplace.

How can ethical leaders increase employee empowerment?

The code of conduct is not effectively communicated to employees.

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

Demonstrate ethical values through role modeling

How should ethical leaders manage their employees?

one-way communication

In a rigid hierarchical organization, communication generally consists of ______________.

adopt more of a democratic process toward ethical decision making

In order to promote an open communication culture, leaders should ____________________.

ethical complacency

Leaders with an avoiding conflict management style are more likely to exhibit

objectivity

Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more

Develop and manage systems to maintain an ethical culture

To help prevent misconduct, ethical leaders should:

is a form of employee empowerment

Training employees in leadership techniques _________________.

Collectively look for ethical solutions or alternatives

What actions can teams take to aid in the ethical decision making process?

Good communication skills

What do all effective ethical leaders share in common?

There always has to be a winner and a loser in a conflict situation.

What do zero-sum leaders believe?

Support from top management and frequent communication with employees

What does an effective ethics program require?

Internal reporting is perceived to be ineffective.

What does external whistle blowing often indicate about a firm's corporate culture?

an objective third party helps two parties settle their differences

What does mediation involve?

It can lead to excessive risk taking.

What is a disadvantage of small group communication and decision making?

They might give in to employees making unethical decisions.

What is a downside to being a variable-sum leader?

All three answer options impact the length of time it takes for companies to recover

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

Power differentials

Which of the following is a barrier to communication between leaders and followers?

reinforcing the firm's reputation with positive messages

Which of the following is a step companies take in the recovery process?

Values

Which of the following is an important part of an organizational culture?

Employee feedback

Which of the following is important in catching misconduct internally before it becomes a major issue?

assessment

Which of the following is part of the discovery process?

Ethical cultures are likely to have strong internal dissent mechanisms.

Which of the following is true about dissent in organizations?

It is less trustworthy than verbal communication.

Which of the following statements about nonverbal communication is false?

Conflicts provide an opportunity to listen to the other party's viewpoints.

Which of the following statements is true regarding organizational conflict?

In response to co-workers help making a deadline, you assist them with a similar crisis

Which situation demonstrates reciprocity?

Co-workers can be ethical role models, especially when the manager is distant.

Which statement about organizational ethical role models is true?

They limit communication to need-to-know information.

Which statement best describes how autocratic leaders communicate?

Recognizing

__________ occurs when ethical leaders observe and identify ethical risk areas.

Each side has to give something up.

What is a potential downside of overusing the compromising style of conflict management?

When the group moves toward a more extreme position than what each member would have done individually.

What is group polarization?

Their tendency to be socially isolated from employees

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?

Identify a potential ethical issue before it snowballs into a crisis.

What is the best way to avoid an ethical misconduct disaster?

identifying the ethical issue

What is the first step toward making an ethical decision?

Leaders might allow unethical employees to continue their misconduct.

What is the problem with an accommodating style of conflict management?

They score high on assertiveness.

What might be true of leaders who adopt a competing style of conflict management?

Immediately report to your immediate supervisor.

What should an employee do after discovering illegal conduct?

Bring the discussion back to the core issues.

What should an ethical leader do if a conflict begins to escalate?

Select the most desirable path in a situation in which no decision is optimal.

What should an ethical leader do in managing an ethical dilemma?

legitimate

When handling a conflict situation, it is important for a leader to realize that the other party's concerns are

When compromise would break a law.

When might a zero-sum conflict approach be necessary?

collaborating

Which characteristic best describes a mixed-motive approach to handling conflict?

Coercive leadership

Which leadership style is likely to be ineffective at promoting ethical conduct?

use of neutral language

Which mediation skill is important for an ethical leader to have in a conflict situation?

It helps leaders identify the firm's strengths and weaknesses.

Which statement is true about employee feedback?

Leaders often make the final call on major decisions.

Why are leaders important even in a democratic organization?

They fear uncovering misconduct could harm the firm's reputation.

Why are managers reluctant to engage in the discovery process?

Followers are rewarded based on whether they serve the leader's best interests.

Why is an organization characterized by workplace politics perceived negatively by employees?

Whistle blowers have been fired for reporting.

Why is external whistle blowing a serious decision?

Leaders desire to meet the needs of others but adhere to their own goals and values.

Why is the collaborating style of management most favorable to ethical conflict resolution?

It bases decisions on the goals and values of the firm.

Why is the mixed-motive conflict management style considered to be the most effective?

Ethical conflicts can be used to identify ethical issues.

Why might ethical conflicts be important to an ethical culture?

It can establish credibility and increase morale among employees.

Why might listening be just as important as speaking for an ethical leader?

It is easier to handle a conflict situation when all parties have been identified.

Why would organizations prefer that employees provide their personal information when making reports?

Dialogue

____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.