Business Ethics | Chapter 11 quiz

Which of the following is not a category of communication? a. Interpersonal communication b. Small group communication c. Nonverbal communication d. Coercive communication e. Listening

Coercive communication

Ethical leadership is possible without effective communication. a. True b. False

False

_____________occurs when the leaders and followers share the same vision, ethical expectations, and objectives for the company. a. Interpersonal communication b. Ethical conflict c. Leader-follower congruence d. Successful leadership e. Authentic leadership

Leader-follower congruence

Which type of leader inspires employees to follow a vision, facilitates change, and creates a strongly positive performance climate? This type of leader is considered to be the most effective. a. The coercive leader b. The coaching leader c. The democratic leader d. The pacesetting leader e. The authoritative leader

The authoritative leader

_________ provide a blueprint for what a firm's corporate culture should be. a. Employees b. Middle management c. The mission statement d. Top management e. Moral codes

Top management

Organizational culture emerges whether or not there is effective leadership. a. True b. False

True

With regards to benefits of ethical leadership, which statement is incorrect? a. Ethical leaders communicate and monitor an organization's values, ensuring that employees are familiar with the company's purpose and beliefs. b. Ethical leaders provide cultural motivations for ethical behavior, such as reward systems for ethical conduct and support for ethical decision making. c. Ethical leaders encourage employees to act in an ethical manner in their day-to-day work environment. d. Ethical leadership can lead to higher employee satisfaction and commitment. e. Working for a company with ethical leaders can raise costs for the firm as well as serve to decrease employee productivity.

Working for a company with ethical leaders can raise costs for the firm as well as serve to decrease employee productivity.

Traits of strong leaders include all of the following EXCEPT: a. knowledge b. wisdom c. courage d. authority e. passion

authority

Ethical leaders generally adopt one of two approaches to leadership: a _________-based approach or a(n) ________-based approach. a. obedience, reliability b. compliance, integrity c. submission, honesty d. leader, follower e. certainty, risk

compliance, integrity

Many of the day-to-day decisions in a firm are made by: a. top management. b. middle management. c. employees. d. board of directors. e. customers.

employees.

Ethical leaders need both knowledge and ___________ to make the right decisions. a. culture b. experience c. passion d. courage e. vision

experience

Conflict management styles include all of the following EXCEPT: a. competing. b. avoiding. c. guarding. d. accommodating. e. collaborating.

guarding.

The ability or authority to guide and direct others toward a goal is called: a. supervision. b. control. c. management. d. governance. e. leadership.

leadership

All of the following represent steps in the RADAR model EXCEPT: a. realize. b. avoid. c. discover. d. answer. e. recover.

realize.

With regards to leadership styles that influence ethical decisions, the challenge for leaders is _______________________, which is essential if organizational leaders are to steer their companies toward success. a. to make profits b. to gain trust and commitment of organizational members c. to motivate organizational members d. to increase productivity e. to communicate goals effectively

to gain trust and commitment of organizational members