Business Exam #4

Employee performance is generally the product of an employee's: A. qualification to fit in the job and the ability do the job. B. eligibility to do the job and the number of years of work experience. C. ability to do the job and the seniority level. D. ability to do the job and the application of positive motivation.

Ability to do the job and the application of positive motivation

______ stores are often large department stores, usually located at the ends of the arms of a mall, where they generate heavy traffic for the small stores between them. A. Convenience B. Freestanding C. Anchor D. Specialty

Anchor

How do quality circles motivate employees? A. By providing financial incentives B. By getting workers to do their work "right the first time," thus generating pride in workmanship C. By getting employees involved and taking advantage of their creativity D. By telling employees what to do and when to do it

By getting employees involved and taking advantage of their creativity

Which of the following is true of seasonal stores in the United States? A. They stock high-priced goods that are recognized for the exclusive nature of their clientele. B. Christmas stores are the most prevalent among seasonal stores. C. These stores are allowed to be open only during the "season." D. They are usually located only in shopping centers.

Christmas stores are the most prevalent among seasonal stores

Which of the following is essential for effective communication? A. Use of buzzwords B. Giving more credibility to people of higher-status C. Clarifying ideas D. Being a good talker rather than listener

Clarifying Ideas

_____ is the transfer of meaning from one person to another. A. Instrumentation B. Communication C. Motivation D. Conservation

Communication

Which of the following is true about choosing a location for a small business? A. A business owner chooses a location such that he or she can change it frequently. B. Employees are never adversely affected when a firm changes its location. C. Company location is a major factor in success or failure of the business. D. Customers tend to readily follow the business whenever it shifts locations.

Company location is a major factor in the success or failure of the business

Operating systems: A. are needed only for businesses that produce goods. B. must be different for different types of businesses. C. consist of the inputs, processes, and outputs of a business. D. focus on the systematic gathering, recording, and analysing of data relating to the marketing of goods and

Consist of the inputs, processes, and outputs of a business

_____ goods are those that customers buy often, routinely, quickly and in any store that carries them. A. Convenience B. Premium C. Specialty D. Shopping

Convenience

_____ helps to provide people with an understanding of their relationship with their supervisors, fellow workers, and customers. A. Counseling B. Selecting C. Delegating D. Judicial due process

Counseling

_____ means assigning responsibility to subordinates for doing certain activities, giving them the authority to carry out the duties, and letting them take care of the details of how the job is done. A. Specialization B. Appraisal C. Delegation D. Counseling

Delegation

Organizing is: A. determining the activities that are necessary to achieve a firm's objectives. B. transferring meaning from one person to another. C. getting employees to do the things that the employer wants them to do. D. activating a person, including drives and desires.

Determining the activities that are necessary to achieve a firm's objectives

_____ involves fairly enforcing a system of rules and regulations to obtain order. A. Counseling B. Discipline C. Arbitration D. Employment at will

Discipline

Which of the following is true of setting performance standards for small businesses? A. A good set of standards must not allow time for delays. B. Estimates by experienced people are used to set performance standards. C. It is easier to set performance standards for mental work than for physical work. D. Many precise tools are available to establish standards for measuring performance.

Estimates by experienced people are used to set performance standards

In the context of small businesses, _____ are the buildings, machines, and other equipment needed to produce and distribute a product. A. operations B. layouts C. markets D. facilities

Facilities

_____ allows workers to schedule their own hours as long as they are present during certain required hours. A. Job splitting B. Teleconferencing C. Flextime D. Job sharing

Flextime

______ are usually best for customers who have brand or company loyalty. A. Convenience shops B. Freestanding stores C. Warehouse outlets D. Community shopping centers

Freestanding Stores

Which of the following is the output in the restaurant business? A. Menu display B. Food C. Order D. Happy customer

Happy Customer

Which of the following is an advantage of a product layout? A. It requires more movement of material or people. B. In this layout, less space is needed for aisles and storage. C. It provides flexibility to take care of change and variety. D. It uses the same general-purpose machines and equipment for several steps in the operation.

In this layout, less space is needed for aisles and storage

Which of the following is true of the zero-defects approach to motivate employees? A. It assumes that employees want to do a good job. B. It encourages employees to learn new and related skills. C. It gets employees involved and takes advantage of their creativity. D. It permits employees to work at times other than the standard work week.

It assumes that employees want to do a good job

What is the significance of flextime as a motivator for employees? A. It gives employees greater control over their time and activities. B. It permits employees to work at times other than the standard work week or days. C. It allows employees to divide a full-time job into distinct parts. D. It allows employees to share a full-time job with other employees.

It gives employees greater control over their time and activities

Which of the following statements defines a line-and-staff organization? A. The owner has a direct line of command over employees. B. It has specialists to advise and perform services for other employees. C. Its owner does all the work. D. It has employees for producing, financing, and selling the firm's product, and the owner is directly responsible for seeing that the employees do these things.

It has specialists to advise and perform services for other employees

Which of the following is a characteristic of performance appraisal? A. It does not depend on personal habits. B. It is independent of the job description. C. It is used for merit rating. D. It cannot be used for disciplinary actions.

It is used for merit rating

What is the significance of variable work schedule? A. It permits employees to work at times other than the standard five 8-hour days. B. It allows employees to schedule their own hours, around a core time. C. It grants workers greater responsibility and authority in their jobs. D. It takes pride in getting the workers to do a variety of duties within a specific time span.

It permits employees to work at times other than the standard five 8-hour days.

_____ is the ability of one person to influence others to attain objectives. A. Leadership B. Organizing C. Staffing D. Planning

Leadership

_____ is the management function of getting employees to do the things one wants them to do, by means of communicating with, motivating, and disciplining them. A. Recruiting B. Leading C. Selecting D. Counseling

Leading

In a _____ organization, the owner has a direct line of command over all employees. A. line B. limited liability C. line-and-staff D. cross-functional

Line

In the context of small businesses, _____ usually involves making or processing materials into finished goods. A. manufacturing B. resourcing C. prospecting D. merchandising

Manufacturing

Which of the following is true about communication? A. Employees generally disbelieve what the owner says, regardless of whether it is true or not. B. Messages of higher-status people automatically tend to carry greater credibility than those of lower-status people. C. Individuals in authority always listen to people who are closer to a problem rather than to other members of the team. D. The use of buzzwords facilitates communication.

Messages of higher-status people automatically tend to carry greater credibility than those of lower-status people

Which of the following is an example of a shopping good? A. Cigarette B. Detergent C. Milk D. Automobile

Milk

______ consist of the goods and services required by customers. A. Inputs B. Operations C. Outputs D. Layouts

Operations

A(n) _____ shows the authority and responsibility relationships that exist in a business. A. informal organization B. job specification C. organization chart D. job description

Organization Chart

Which of the following is an example of a specialty good? A. Milk B. Precious jewelry C. Detergent D. Cigarette

Precious Jewelry

_____ convert materials into products in considerable volume for others to sell to the ultimate consumer. A. Wholesalers B. Retailers C. Producers D. Telecommuters

Producers

______ includes all the activities from obtaining raw materials through providing the good or service to the buyer. A. Marketing B. Resourcing inputs C. Processing D. Production

Production

_____ are small, organized work groups that meet periodically to find ways to improve standards and output. A. Quality circles B. Cross-cultural groups C. Cross-functional teams D. Zero-defects teams

Quality Circles

_____ sell goods directly to the ultimate consumer. A. Wholesalers B. Retailers C. Producers D. Telecommuters

Retailers

Candy bars, milk, and bread are examples of _____ goods. A. convenience B. shopping C. specialty D. premium

Shopping

Which of the following is an example of products sold in seasonal stores? A. Expensive video B. Precious jewelry C. Skiing equipment D. Cigarette

Skiing Equipment

_____ is using employees to do the work they are best suited for. A. Delegation B. Specialization C. Span of management D. Job rotation

Specialization

____ goods are are usually high-priced goods with trade names that are recognized for the exclusive nature of their clientele. A. Convenience B. Shopping C. Specialty D. Seasonal

Specialty

In the context of small businesses, _______ is the use of modern media such as fax machines, computers, modems and fax/modems, and scanners, to work from an office, home, or any location. A. merchandising B. prospecting C. telecommuting D. freestanding

Telecommuting

Which of the following is a characteristic of shopping centers in the United States? A. They attract business-oriented activities, as government and head offices of large firms. B. They target customers for specific seasons or events. C. They are designed to draw traffic according to the planned nature of the stores to be included in them. D. They stock only low-priced items that are purchased often and lend themselves to self-service.

They are designed to draw traffic according to the planned nature of the stores to be included in them.

In the context of small businesses, which of the following is true of retailers? A. They are concerned with people who come to, or are drawn into, the store to make a purchase. B. They emphasize selling products through intermediaries to the ultimate consumer. C. They convert, usually in considerable volume, materials into products. D. They bring the buyer and seller together to negotiate purchases or sales but do not take title to, or

They emphasize selling products through intermediaries to the ultimate consumer

Which of the following is true about small service companies? A. The owner prefers to start the company from a rented office. B. They should be located away from the city, where rental space is too costly. C. They cannot take their activities "on the road" to obtain more income. D. They have some characteristics of both retailers and producers.

They have some characteristics of both retailers and producers

In the context of operating systems for small businesses, what are processes? A. They involve converting inputs into goods the customers want, using the employees, machines, materials, and other factors. B. They are the products produced and the satisfactions to employees and the public. C. They consist of the goods and services required by the customers. D. They include all the activities from obtaining raw materials through delivering the product to the customers.

They involve converting inputs into goods the customers want, using the employees, machines, materials, and other factors.

What is the function of problem-solving teams? A. They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. B. They take over some managerial duties and produce an entire product. C. They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization. D. They are formed to develop products and to address issues that need expertise.

They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment

What is the function of self-managing work teams? A. They meet for an hour or two a week to discuss ways to improve quality, efficiency, and the work environment. B. They take over some managerial duties and produce an entire product. C. They are formed to monitor, standardize, and improve work processes that cut across different parts of the organization. D. They are formed to develop products under the guidance of the owners of the business.

They take over some managerial duties and produce an entire product

When is a communication process complete? A. When someone has an idea B. When a thought is translated into words or symbols C. When a message is transmitted D. When the sender gets feedback

When the sender gets feedback

The _____ approach to motivation uses pride in workmanship to get workers to do their work right the first time. A. zero-defects B. quality circle C. job enrichment D. management by objectives

Zero-Defects