business exam chp 7-10
Robert is a middle manager for all dog food corporations. He has requested an evaluation by a panel to include coworkers, superiors, subordinates, and several of the company's clients. This type of evaluation is called a
360 degree performance review
Learning the best practices of the top companies is an approach referred to as
Benchmarking
The set of relationships that indicate who gives directions to whom and who reports to whom is known as the
Chain of command
Derek runs the finance department for a software company and wants to measure job candidates ability and numerical aptitude, general reasoning, and verbal comprehension. According to experts which test would be ideal for the situation?
Cognitive ability test
Volunteers at a local Food Kitchen decide to use an organizational structure in which authority and responsibility are jointly held by the entire group rather than a single manager. These volunteers are using a... Organizational structure
Committee
All of the following required nonprogrammed decisions EXCEPT
Common, relatively simple problem
Corporate culture is influenced by all the following factors except
Company performance
Ramones job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the... Managerial function
Controlling
Based on employee performance appraisals, managers make objective decisions about all of the following EXCEPT
Corporate outsourcing
Which of the following is an example of a staff position
Director of engineering
Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approval from senior managers. This policy is best described as
Employee empowerment
In an organization with a strong culture
Everyone knows and supports the same objective
The three key elements present in an organization are
Goal-directed activities, structure, and human interaction
Democratic leaders...
Involve their subordinates in making decisions
Human skills involve
Leading and motivating workers
Generally, which type of manager needs vision the most
Members of top management
When a company evaluates the results of the organizing process, all the following factors are of influence except
Use of time management
Lee is the owner manager of a 24 hour convenience store when he first opened the business, he employed only 4 people, and it was easy to manage the store through informal means. The store experienced rapid growth and is now at 6 unit chain. He is now trying to manage 30 employees and coordinate operations in the same manner as when he first open the business. He is frustrated and feels that the business is out of control. What he needs is...
A formal organization structure
Which of the following is an example of on-the-job training
Apprenticeship programs
The Equal Employment Opportunity Commission or EEOC assists employers with all the following issues except
Arranging for a legal counsel for companies against discrimination complaints
Manuel is a human resources manager at a company that place is high value on employee performance and satisfaction. Manual attract and keep good employees and all the following ways except
Assigning employees and two programs with substantial budgets
Which of the following is a primary reason for the reduction and highly skilled employees
Baby boomers retiring and not enough Generation X workers taking their place
What is the first step in the strategic planning
Create a mission statement
Which of the following sources of candidates for job openings is relatively inexpensive and helps build employee morale
Current employees
Maya, Director of Admissions at Glenview hospital, frequently seeks input from subordinates on issues relating to her department. My style of leadership would be considered
Democratic
The process of dividing work activities into units is known as
Departmentalization
The best style of leadership is
Dependent on the leaders base of power
What is the first step in the organizing process
Determine specific work activities necessary to implement plans and achieve objective
Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the... Managerial function
Directing
Vision should be... &...
Focused and flexible
Marcus is in charge of the creative department at Rice advertising agency and believe that close supervision destroys creative expression. He concentrates on providing resources his subordinates need, but leaves most decisions up to them. Marcus is a... Leader
Free rein
Tristar manufacturing is organized into three major departments, production, marketing, and finance. Tristar is departmentalized based on
Function
Jeffrey would like his firm divided up into work units representing finance, marketing, and production. This is known as... Departmentalisation
Functional
Organization structure to serve different areas of the world are usually departmentalized by
Geography
First line managers interact continuously with members of the work team. Therefore, they must possess effective... Skills
Human
The orientation program is administered jointly by the
Human resource department and the department in which the employee will work
The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of
Human resource management
Leadership is most often associated with the ability to...
Inspire others toward high levels of achievement
Which of the following decisions was not directly the result of a company strategic planning
JetBlue airlines decision to add service to Oakland, California
Organization charts are the visual indication of a firm's
Job positions and functions
... Is the act of directing or inspiring others to perform activities designed to achieve organizational objectives
Leadership
Which of the following forms of organization is commonly used in medium to large sized firms
Line and staff organization
Autocratic leaders...
Make decisions on their own, often without consulting other
Luis is CEO of a new company that makes handheld computers. He is trying to decide between using the Windows Pocket PC operating system and the Palm operating system. He is...
Making a non programmed decision
Amy is a promising middle manager for a large company. She is taking part in a training program designed to improve her skills and broad and her knowledge of the company and entire industry. Amy is taking part in a
Management Development Program
Ian wonders what type of organizational structure is best suited for his company, a medium sized manufacturing firm servicing the electronics industry. In addition to its normal product lines, the company occasionally produces special products that require the cooperation of a variety of personnel from many departments. What form of organizational structure is best suited for this operation?
Matrix organization
Which of the following is an overall objective of the human resource management department
Maximizing employee effectiveness in the organization
Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans?
Middle management
Tactical planning is primarily the responsibility of
Middle managers
Which recruitment method generates the highest number of applicants for employers
Newspaper advertising
Isabella was hired to launch Home Depots brand into the business office industry. She routinely makes... Decisions that have important consequences to the company
Nonprogrammed
... Planning involves choosing specific work targets and assigning employees and teams to carry out plans
Operational
serguis is a member of his firm strategic planning team. He has identified several untapped markets that exist in other countries. His observation should be listed as an
Opportunity
Management is the process of achieving.... through people and other resources
Organizational objectives
Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the... Managerial function
Organizing
Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are... Decisions
Programmed
ABC corp has establish a discount schedule for large volume clients. This... Will allow managers to devote more time to complex issues
Programmed decision
Morgan is the manager of a local circuit city and has put up signs promoting the store's frequent shopper card program. Morgan's assignment will be classified as a...
Programmed decision
The matrix organization is also frequently referred to
Project management
pham is employed as a human resource manager. His responsibilities might include all of the following EXCEPT
Projecting sales for the coming 6 months period
By using a..., Starbucks addressed the threat of fluctuating consumer trends by offering a variety of beverages and merchandise beyond coffee
S.w.o.t analysis
Heather is faced with making a decision about where to locate a store. She has research the advantages and disadvantages of a downtown location, a mall location, & a suburban location in a strip mall. What should Heather do now
Select and implement one of her choices
Conceptual skills are
Skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives
The line organisation is best suited for a
Small accounting firm
A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline, depending on a relative demand. This is this is an example of... Planning
Strategic
Which type of planning determines the primary objectives of an organization, and then acts and allocates resources to achieve those objectives
Strategic planning
Jackie is a manager who spends most of her day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a... Manager
Supervisory
By creating a needed flight schedule between st. Louis and Chicago, Southwest Airlines was using... Planning to complete its goals
Tactical
Most top executives begin their career as which type of expert
Technical
As someone moves up the managerial hierarchy, which skill become relatively less important?
Technical skills
Which of the following groups is typically most responsible for shaping a corporate culture
The company's founders
The Americans with Disabilities Act makes it illegal for a company to ask about a job applicant health when they are applying for a position, unless
The condition directly affects the person's ability to perform the job
The line form of organization is
The oldest in simplest form of
Lupes job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Lupe is most likely a member of... Management
Top
Which of the following is the biggest challenge for managers in the strategic planning process
Turning strategy into action
Autocratic leaders have all of the following characteristics except
Two way communication
... Is a perception of marketplace needs and the methods and organization can use to satisfy them
Vision
What is the first step toward an organization's path to success
Vision
The quality control team at a steel company recently implemented a strategy to reduce product defects. What is their next step
access the outcome of the decision
Tate, president of progressive graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective... Skills
conceptual
Minnesota and Iowa railway has plans in place to reroute trains in the event that floods or other natural disasters close some of the railroad's tracks. This is an example of... Planning
contingency
Nearly a week before Hurricane Katrina reached New Orleans, Walmart begin moving trucks and supplies into position, as specified in the company's... Plan
contingency
Julian owns a Bread Company and its creating a s.w.o.t analysis to see where he can make improvements and increase sales. All the following are threats to the success of his company EXCEPT
economies of sale
The manager of public service at St Clair Community College allows committees a faculty members to make most of the decisions for the department. The manager believes that her main role is to provide faculty with the resources they need to do an effective job in the classroom. The managers leadership style can best be described as...
free rein
Once a week, the human resource department of future products posts a list of all the jobs available throughout the company. The human resource department must then wait two weeks before placing a classified ad or contacting employment agencies about new openings. Future products is it adhering to a policy of
hiring from within
In a traditional performance review, and employees review is conducted by
his or her supervisor
When Capital One Financial utilized their extensive database to customize its credit card operation, the company was in the... Phase of planning
implementation
Linda is the president of a large costume jewelry manufacturing firm. Over the years, the company evolved from a line structure to a line and staff structure. The production department would be classified as
line
The organizational structure based on a direct flow of authority from the top manager to subordinates is the ... organization
line
A primary... At Google is to ensure employee satisfaction by offering specialized perks, such as free meals and shoreline running trails
objectives
Damian is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Damian is engaged in the ... managerial function.
planning
American River furniture manufacturing department include cutting, staining, vanishing, drilling, shaping, and assembling. These departments are based on
process
Procter & Gamble is subdivided by its different lines. Procter & Gamble is departmentalized by
product
Juan is a tech engineer at Apple computer and needs to hire two new assistance for his department. Juan decision about their starting salaries will be a...
programmed decision
Senior management usually spends the majority of their time on....plans
strategic
Mario is part of a strategic planning team. He is identified that his company is the low cost producer in its industry. This should be listed on a s.w.o.t analysis as a
strength
When Walt Disney Pictures partnered with Pixar Animation Studios, they were using... Planning to compete in animated films market
tactical
When a glucose monitor company advertises in diabetes forecast magazine, they are using... Planning to reach the sole consumers of its product
tactical
Which of the following is made up primarily of external factors
threats
Leaders establish power from all of the following sources except
work ethic
