Business info systems chapter 1

Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem. What is the correct way to proceed?

Identify the problem, design alternative solutions, choose the best solution, and then implement the solution.

The final step in the four-step model of business problem solving is:

Implementation.

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management information systems

Which are the three major dimensions of business problem solving?

Organizational dimensions, people dimensions, and technology dimensions

You are a new manager at a plumbing supply manufacturer where there are an unusually high number of returns for a new aerator used in the production of high-end faucets. In examining the problem, you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?

People

A firm that must invest in a new information system in order to comply with federal legislation is investing to achieve which of the following business objectives?

Survival

is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The World Wide Web

Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively. True or False?

True

Information systems contain information about significant people, places, and things within the organization or in the environment surrounding it. True or False?

True

Journalist Thomas Friedman's description of the world as "flat" refers to the

flattening of economic and cultural advantages of developed countries

Verizon's implementation of a web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:

improved decision making

The three activities in an information system that produce the information organizations use to control operations are:

input, processing, and output.

The average number of baseball tickets sold at a particular price is an example of

meaningful information

Perhaps the most frequent error in problem solving is:

rushing to judgment about the nature of a problem

Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals.

senior managers