Business Letters & Memos
John Smith is an additional recipient of the letter
What does the phrase "cc: John Smith" indicate when included at the end of a letter?
Four spaces below the sender's address or letterhead
Where should the date be placed in a letter?
The first sentence of the message which summarizes it
Which of the following describes a memo's "purpose statement"?
When a colon is after the salutation and a comma is after the closing
Which of the following describes mixed punctuation in letterheads?
Semi-block format
Which of the following formats includes all parts being left justified and all paragraphs being indented?
Inside address
Which of the following is NOT a component of memos?
Fact check memo
Which of the following is NOT a type of memo?
Executive summary
Which of the following is NOT one of the parts of a business letter?
They are often used to communicate with people prior to meeting
Which of the following is true of business letters?
Trip report
________ memos are usually sent from a worker to a supervisor after returning from a business trip.
Response
_________ memos are sent in response to a question or information request.
Field report
_________ memos are used to report on inspection and procedures.
Directive
_________ memos state policies or procedures the writer wishes the reader to follow.
They do not have salutations
How do memos differ from business letters?
Official
Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.
FALSE
Business letters and memos should be written using the same tone.
To whom it may concern
Charles is sending a letter to a company and does not know a specific contact's name. Which of the following salutations is suggested for a situation such as this?
Inform; Persuade
Memos are commonly used to _________ or _________.
TRUE
Most letter formats require single spacing.
Memorandum
The term memo is shorthand for which of the following?
