Business Management: Chpt. 3

The managers knowledge and skill

Expert power

Any manager who is able to get employees to do what he or she wants is a leader.

False

Leaders can be effective without good human relation skills.

False

Managers are the only people in an organization who need leadership skills.

False

Managers should ignore the personal problems of employees, because they will not affect the employee's work.

False

Since employees are aware of work rules, any violation should result in termination.

False

The democratic leader is one who gives direct, clear, and precise orders with detailed instructions on the work to be done.

False

The employees perception of the manager

Identity power

Earns the respect and cooperation of employees to effectively accomplish the work of the organization

Leader

The manager's position in the organization

Position power

The ability to control behavior

Power

The managers control of awards and punishments

Reward power

Understands employees and job requirements and matches actions and decisions to the circumstances

Situational leader

Leadership is the ability to influence people and groups to cooperatively achieve organizational goals.

True

Managers can actually influence whether employees like or dislike their work.

True

Managers who are able to earn the respect and cooperation of employees are known as leaders.

True

Most people who work at a job for a reasonable length of time are not totally satisfied or dissatisfied with their jobs.

True

One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.

True

Relationships are important for managers, because they are responsible for getting work done through others.

True

The manager who understand the needs of employees will be a better manager.

True

The types of power that are NOT related to leadership characteristics are position and reward power.

True

Work rules are created in order to maintain an effective work environment.

True

The type of leader who is usually the most efficient is a. autocratic b. democratic c. open d. situational

a. autocratic

What type of power is granted to managers by employees because the employees determine the managers are worthy of it? a. expert and identity b. expert and power c. power and position d. identity and position

a. expert and identity

Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called a. initiative b. courage c. expert d. objectivity

a. initiative

When employees are not confident in their abilities or do not trust their manager, they are likely to be ineffective with a. a democratic leader b. an open leader c.an autocratic leader d. all of the responses

b. an open leader

Two managers who possess the same leadership qualities will probably respond to a specific situation in a. exactly the same way b. different ways c. according to their positional power d. all of the responses

b. different ways

When managers increase employee's salaries when they meet the goals established for them, what type of power are the managers using? a. position b. reward c. expert d. identity

b. reward

Managers usually find greater employee respect and support for work rules when a. the rules are applied only to serious problems b. each individual is treated differently c. employees help to develop the rules d. the work rules are part of a union contract

c. employees help to develop the rules

The type of power that results from the manager's knowledge and skills is a. position b. reward c. expert d. identity

c. expert

If some employees do not seem to enjoy their work, a manager can a. ignore the problem because the attitudes with change b. punish them by giving them tasks they dislike c. find opportunities to involve the employees in decisions d. tell them to change their attitude or they will be terminated.

c. find opportunities to involve the employees in decisions

Which management style would work bet with employees who have their own specialized jobs and are expert in them? a. autocratic b. democratic c. open d. powerful

c. open

Which of the following statements about leadership is true? a. Leadership is directly related to the success of the organization. b. Studies have identified certain characteristics that effect leaders possess. c. Good leadership requires excellent human relations skills. d. All of the responses

d. All of the responses

Successful leaders a. continue to study and learn to improve their management skills b. work to solve conflicts and problems c. understand that they must help employees satisfy their own needs while accomplishing the goals of the company. d. all of these responses

d. all of these responses

The general way a manager treats and supervises employees is called a. human relations b. management c. power d. leadership style

d. leadership style

Leaders who can see all sides of a problem and not make biased judgements or statements are said to possess a. initiative b. courage c. judgement d. objectivity

d. objectivity

Managers allow employees a great deal of control over their own work and do not supervise them closely if the managers believe the employees a. enjoy their work b. dislike their work c. are having personal problems d. understand their work

d. understand their work

one who encourages workers to share in making decisions about their work an work-related problems

democratic leader

how well people get along with each other when working together

human relations

the ability to influence individuals and groups to cooperatively achieve common goals

leadership

the general way a manager treats and supervises employees

leadership style

manager who gives little or no direction to employees

open leader

power based on the ability to control rewards and punishments

reward power

prescribed guides for actions and conduct

rules

an awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.

self-understanding

getting people to support the same goals and work well together to accomplish them

team building

regulations created to maintain an effective working environment in a business

work rules