Business-midterm

Which of the following statements regarding self-esteem and leadership is INCORRECT?

Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem.

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three-hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three-hour shift. You feel that you do not have the skills or the time to make 40 calls; this is an unrealistic goal. According to expectancy theory, you are experiencing

Low equity

Which of the following is a process based theory of motivation?

Skinner's reinforcement theory.

Which of the following is an advantage to job specialization?

Staffing costs are lower because the repetitive nature of tasks makes skill requirements lower.

Which of the following statements regarding leadership and ethics is INCORRECT?

The contingency theories of leadership are explicit in noting the important role that ethics play in effective leadership.

Marcus is a student at State University. He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time. He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam. Marcus would be classified as having

Type A personality.

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?

a case study

Research that is performed under very controlled conditions and can include observation, interviews, or experiments is called

a lab study

Flow is

a state of consciousness where a person is totally absorbed in an activity.

Companies track employee work attitudes through

attitude surveys.

Which of the following is NOT a building block of emotional intelligence?

business management

All of the following are factors contributing to building high-quality leader-member exchange EXCEPT

employee job satisfaction.

Alderfer's growth needs correspond to Maslow's

esteem needs.

A departing employee's manager is the best person to conduct the exit interview. t/f

f

In House's path-goal theory, the leader's style is viewed as fixed and the environment changes; Fiedler's theory assumes just the opposite. t/f

f

Nucor Steel's formula for success is to centralize decision making and rigidly define employee and manager job duties. t/f

f

Overall, work-family conflict is more problematic for men than women.t/f

f

The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting. t/f

f

There is no relationship between height and being viewed as a leader. t/f

f

When employees have high abilities and high achievement motivation, the directive leadership style is best. t/f

f

According to ERG theory, if an individual is frustrated in the growth opportunities of his job,

he may regress to either relatedness or existence needs.

Which of the following is not a physiological outcome of stress?

heart disease

A fashion designer who creates pieces for a large fashion house for a New York or Paris runway show has

high task identity.

Martin sent an anonymous memo to various members of his company charging his manager with cheating the employees out of pay bonuses. Martin's manager seems to lack

integrity.

Research indicates that all of the following characteristics produce healthy organizations EXCEPT

limited feedback.

Workforce satisfaction is related to all the following outcomes EXCEPT

more absenteeism.

All of the following are steps that firms are taking to assist employees in dealing with stress in the workplace EXCEPT

replacing employees who are stressed with more resilient employees.

In what stress phase does the body release cortisol and begin to adjust to the demands of the stress?

resistance phase

Mike went to his friend Abe's house with Nick. When the pair returned to Mike's house, Nick said, "Mike, isn't Abe's cat the brightest orange cat you've ever seen?" Mike replied, "Nick to be honest, I didn't notice anything but Abe's dog. I'm afraid of dogs and wasn't sure if he would bother me or not." Mike exhibited

selective visual perception at Abe's house.

An achievement-oriented leader

sets goals for employees and encourages them to reach their goals.

Eighty percent of all American workers report they feel workplace stress at least some of the time. t/f

t

Evidence of the success of Nucor Steel is the low turnover rate and nonunion status of the firm. t/f

t

Fish contains dopamine, which can increase a person's brain functions and thus produce feelings of alertness. t/f

t

Research suggests that when we do self-evaluations, our scores are consistently higher than the scores given us by our peers and superiors. This is an example of self-enhancement bias. t/f

t

To increase the effectiveness of performance meetings, increase employee participation. t/f

t

High social monitors

tend to be more successful in their careers.

Research on transformational and transactional leadership shows all of the following EXCEPT

transactional leaders increase the intrinsic motivation of their followers.

Paolo is a manager of a department in a small, family-run retail department store. He and his subordinates clash over scheduling and other procedural aspects of the job almost daily. While having the title of manager, Paolo makes few decisions for the department, instead implementing those relayed by his manager. The sales associate position as well as his managerial position do not have specific duties tied to them; instead everyone is supposed to do "whatever it takes." The situation would best be described as

unfavorable.

Which of the following statements is true with regard to research on individual differences?

Agreeable people are less likely to engage in change-oriented communication.

Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity?

Equity theory