Business Process Management Steps

2. Analyze existing processes

"as-is" needs to be modeled and documented, including inputs, outputs, resources, and the sequence of activities. Identify redundant steps, bottlenecks, and other inefficiencies

3. Design the new process

A new system "to-be" can be designed to improve the old one and documented for comparison to the old one.

5. Continuous measurement

Once implemented and optimized, the new processes need to be continuously measured for feedback to see if employees still implement or fall back to old methods, or if they lose their effectiveness.

4. Implement new process

The new "to-be" model is translated into a new set of procedures and work rules. New information systems or enhancements to existing ones are implemented to support the new design. Employees may recommend improvements as problems are uncovered during implementation

1. Identify processes for change

Understand what business process needs improvement. You can fix something and have an efficient process doing what it shouldn't do