Business Test 1

According to the Total Economy​ Database, Gross Domestic Product for Canada in 2015 was​ $1.628 trillion based on 31.4 billion hours worked. Based on this​ data, for​ 2015, what was the measure of labor productivity for​ Canada?

$51.85

On a PERT​ chart, an arrow from​ "Activity D" to​ "Activity E" indicates that​ _______.

Activity D must be completed before Activity E can start

In a PERT​ chart, the​ _______ path is the most​ time-consuming set of tasks in a project.

Critical

A company that builds homes is likely to use which layout in its building​ process?

Fixed Position Layout

Several years​ ago, Burger​ King's jingle​ was, "Hold the​ pickles, hold the​ lettuce, special orders​ won't upset​ us, all we ask is that you let us serve it your​ way." This would suggest that Burger King sought to gain competitive advantage based upon which of the​ following?

Flexibility

A seamstress combines​ lace, satin,​ tulle, and pearl trim to create a​ one-of-a-kind bridal gown for a customer. Which form of utility is the seamstress providing to the​ customer?

Form utility

Alexa is a project manager at an engineering firm. In her office she posts a bar graph for each of her projects that shows which activities are needed to complete the project and how long each activity is expected to take. She regularly consults this timeline to determine if the project is on schedule. What scheduling tool does Alexa​ use?

Gantt Chart

Which of the following is an example of a​ low-contact system?

Having your lawn cut by the​ neighbor's son

Which of the following is a set of international standards for quality management and quality​ assurance?

ISO 9000

Which of the following is intended to minimize inventory​ costs, reduce storage​ requirements, and create a fast and efficient response to customer orders by bringing together all needed materials to produce a product at the precise time they are needed in the production​ stage?

JIT

The arrangement of​ machinery, equipment, and supplies to effectively produce goods and services is the focus of which aspect of operations​ planning?

Layout Planning

When deciding where to build a new​ factory, senior managers of Absco Products considered factors such as​ transportation, the availability of a trained labor​ force, tax​ incentives, and the government regulations in the area. This process BEST describes which aspect of operations​ planning?

Location Planning

If a​ company's business strategy is to gain competitive advantage through​ price, which of the following operational capabilities should they​ choose?

Low cost

Hamilton Construction is contracted by the county to build a bridge over a set of railroad tracks. Which of the following would BEST describe this operations​ process?

Make-to-order operations

At a garment​ manufacturer, all cutting machines are grouped together in one​ area, whereas sewing machines are grouped together in another​ area, and pressing machines are arranged in still another area. What type of layout does this​ suggest?

Process Layout

At a​ bakery, baked goods boxes travel past individual work stations on a​ conveyor, and workers at each station perform a small​ task, such as placing baked goods in the​ box, placing the cover on the​ box, affixing stickers to the​ box, or​ shrink-wrapping the box in plastic. This BEST describes​ a_______ layout.

Product

Which type of layout is MOST appropriate for a company that wants to​ mass-produce high​ volume, make-to-stock​ products?

Product layout

Which materials management function likely would be responsible for​ identifying, evaluating, and choosing potential vendors of materials and services and negotiating terms of​ service?

Supplier Selection

Your consulting client owns several local grocery stores within a​ 100-mile radius of one another that specialize in regional products such as locally roasted​ coffees, wines from around the​ area, and​ grass-fed beef. Each store places its own orders with various suppliers but no one coordinates efforts among the group. As an advisor to the​ owner, which would you suggest as the BEST overall improvement to​ consider?

Supply chain management

When a local Walmart is open 7 days a​ week, 24 hours a​ day, which form of utility is it providing to​ customers?

Time Utility

Which of the following would be considered a​ high-contact service?

You get a manicure and pedicure before an important event.

The term operations​ (or production) refers to all of the activities involved in producing​ _______.

both goods and services

Production creates​ _______ utility.

form

As a manager in a health care​ organization, you would MOST LIKELY give more consideration to the​ ____________ element of operations.

human

You go to a hair salon for a haircut and end up buying a tube of styling gel as​ you're checking out. The haircut is​ a(n) _______, whereas the styling gel would be considered​ a(n) _______.

intangible​ service; tangible product

​Traditionally, raw materials and component parts were delivered to producers well in advance of the manufacturing process and stored until needed. With​ _______, these raw materials and component parts are now delivered to the producer exactly when they are needed.

just-in-time (JIT) production

As the operations manager for a large guitar​ maker, you recently received an offer from an overseas parts manufacturer that wants to supply the electric pickups for your signature series electric guitars at​ $4 each. You currently manufacture this component but labor costs and overhead are high in your production​ facility, and you estimate that each pickup costs​ $8 to produce. For this​ item, you should​ consider_______.

outsourcing

In​ 2005, when Volkswagen executives decided to promote their diesel engines in the United​ States, engineers at the company realized they could not meet emissions​ standards, so they installed​ "cheat devices" that kicked in emissions controls only when the car was being tested. The fallout from this illegal activity cost the company billions of dollars. From the standpoint of Total Quality Management​ (TQM), this scandal was MOST LIKELY the result of failing to ensure​ ___________.

quality ownership

The majority of private sector employment in the U.S. economy is in the​ _______ sector.

services

Although the most popular time for getting​ kids' hair cut is after school or on the​ weekend, a hair stylist cannot produce haircuts ahead of time and keep them for those​ high-demand time periods. This is an example of the​ service's _______.

unstorability