BUSN 100 Chapter 1

The expected norms of behavior in a particular situation are referred to as ________________. A. Accountability B. Energy C. Etiquette D. Dependability E. Expectancy

Etiquette

What makes a great team player, and is often an indication of management skills? A. Being able to make others more effective B. Showing loyalty to the group at all costs C. Making deadlines D. Protecting the reputation of the team E. Strong communication sklls

Being able to make others more effective

What part of the market environment shapes the behavior of customers? A. target market B. connectivity C. buying influences D. regulatory influences E. competitors

buying influences

Businesses can impact society in both positive and negative ways. Occupying land and displacing existing businesses are examples of ____________________. A. Causing financial instability B. Creating safety risks C. Disrupting communities D. Creating waste E. Generating pollution

Disrupting communities

The conditions that affect the cost and availability of goods, services and labor, and the behavior of buyers and sellers are BEST described as the _________ environment. A. Economic B. Social C. Market D. Legal E. Regulatory

Economic

Which of the following activists would be a part of facilities management? A. Ensuring that the office building adheres to safety standards B. Designing a new product C. Delivering the finished product to the customer D. Devising a marketing strategy E. Maintaining demographic and contact details of potential customers

Ensuring that the office building adheres to the safety standards

While in the past, __________ was viewed as a tactical function, today it is viewed as being strategic and focused on global competition. A. Operations management B. Accounting C. Human Resources D. Marketing E. Sales

Human Resources

Creating branding and advertising strategies to communicate with potential customers would fall under the _____________ function of business. A. Human Resource B. Research and development C. Accounting D. Logistics E. Marketing

Marketing

If mobile technology is a disruptive technology, why do organizations value integration of the technology? A. Mobile technology is more consistent in international markets. B. Once integrated, the technology has fewer shifts and is easy to maintain. C. Stakeholders are demanding an increase in the use of the newest technologies. D. Mobile technology can boost productivity and help form closer relationships with customers. E. Mobile technology is more cost effective than traditional methods of communication.

Mobile technology can boost productivity and help form closer relationships with customers.

An HR specialist is most likely to be responsible for which of the following activities? A. Motivate and train diverse workforce's B. Verify the financial reports of public companies C. Production monitoring D. Design, implement, and maintain information systems E. File the annual tax returns for the company

Motivate and train diverse workforces

What encompasses all the people and processes used to create the goods and perform the services that a company sells? A. financial management B. Human Resources management C. Operations management D. Sales and marketing E. Information technology management

Operations management

Your professionalism, and how others view your efforts, is affected by your ______________, and is a vital element in promoting workplace harmony. A. Personal demeanor B. Listening skills C. Communication skills D. Ethics E. Level of teamwork

Personal demeanor

Which of the following actives is most likely to be considered unprofessional? A. Posting critical comments regarding the employer in a personal blog B. Being conservative with commitments C. Providing practical information, when required D. Helping others in the team to improve their performance E. Viewing constant change as a positive thing, as a way to avoid stagnation and boredome

Posting critical comments regarding the employer in a personal blog

_______________ is the quality of performing at a high level and conducting oneself with purpose and pride. A. Etiquette B. Professionalism C. Positive reinforcement D. Job enrichment E. Business mindset

Professionalsim

What should be done to improve communications and ensure the most effective communications possible? A. Make it clear how yo will benefit from the audiences response to your message. B. Limit access to all data and release only what is necessary. C. Provide practical information. D. Provide all detail possible in each message. E. Present opinions in a forceful manner so they appear to be fact based.

Provide practical information

What is the ability to send vast amounts of data instantly and globally called? A. Smart technology B. Radical connectivity C. Social media D. Disruptive technology E. Economic impact

Radical connectivity

Population trends that change the composition of consumer markets and the workforce are part of a company's _____________________ environment. A. Political B. Cultural C. Social D. Regulatory E. Economic

Social

The advent of what has put buyers and sellers on much more equal footing? A. Social media B. B2B marketing C. Pop-up advertising D. Cloud computing E. Adaptive technology

Social Media

Who are the workers who apply entrepreneurial strategies to cause large-scale social change? A. High-value output leadership B. Government regulators C. Social responsibility leaders D. Social entrepreneurs E. Business mindset entrepreneurs

Social entrepreneurs

Performing at a high level, and continuing to improve is an indication of what in one's pursuit of professionalism? A. Striving to excel B. Maintaining a confident, positive outlook C. Being dependable and accountable D. Making ethical decisions E. Being a team player

Striving to excel

The practical application of science to products and innovations has the potential to create change in almost every facet of business, as part of the _______________. A. Stakeholders responsibility B. Wearable and mobile technology revaluation C. Social environment D. Technological environment E. Economic environment

Technological environment

Which one of the following is true regarding the economic environment of business that shapes the behavior of buyers and sellers? A. Virtually every decision made is influenced by economic environment B. Targeted customers and competitors that market similar products will not affect the economic environment C. Laws and regulations that restrain, support, and protect businesses protect the economic environment D. Population trends, social values, and relationships of society and business are dependent on economic environment E. Forces resulting from the practical applications of sciences are effected by the economic environment

Virtually every decision made is influenced by economic environment

________ refers to a view of business that considers the many decisions that must be made and the potential problems that must be overcome before the organization can deliver its products or services. A. Business mindset B. Business model C. Free-market philosophy D. Competitive advantage E. Service orientation

business mindset

A(n) ________ is a framework of how a business intends to generate revenue. A. competitive advantage B. profitability analysis C. business model D. strategic management tool E. entrepreneurial mindset

business model

Which of the following is a component of the specific market environment within which each business operates? A. environmental restrictions B. the speed of granting permits and licenses C. demographic factors D. technological innovations E. competitors

competitors

What key aspect of running a business includes the ability to offer valuable goods and services while contributing to society? A. corporate social responsibility B. opportunities in the marketplace C. vertical integration D. producing intangibles E. business mindset

corporate social responsibility

What is the primary use of smartphone technology in the workplace? A. word processing B. voice traffic C. data and file storage D. data traffic E. app generation

data traffic

What types of technologies are strong enough to create or destroy companies? A. collaborative B. social media C. disruptive D. mobile E. connective

disruptive

What type of business tends to be labor intensive, relying more on human resources than material resources? A. goods producing B. manufacturing C. not-for-profit D. service E. competitively disadvantaged

service

________ audit the financial reports of public companies as required by law. A. Management accountants B. External auditors C. Forensic accountants D. Credit managers E. Internal accountants

external auditors

Who has the strategic, long-term responsibility for raising funds for an organization when needed? A. controllers B. cash managers C. finance officers D. credit managers E. financial managers

finance officers

Who are those responsible for investigating financial crimes? A. external auditors B. controllers C. treasurers D. financial managers E. forensic accountants

forensic accountants

The risk and reward relationship ________. A. is a key aspect of social responsibility B. is an outdated concept that's been replaced by corporate sustainability C. is essential to the counter-cyclical business model D. applies only to service-intensive businesses E. is fundamental to businesses in every modern economy

is fundamental to businesses in every modern economy

What should be done to limit your own filters and biases and to truly seek to improve the communication process? A. offer compelling arguments B. clarify expectations C. give facts rather than opinions D. listen actively E. be concise and efficient

listen actively

Which of the following enables companies to design new and better ways to run their operations? A. process R&D B. facilities C. purchasing D. human resources E. marketing

process R&D

________ is the term used to describe the difference between revenue and expenses. A. Sales B. Interest C. Owner's equity D. Revenue E. Profit

profit

A ________ creates value by performing activities that provide benefit to the customer. A. goods-producing business B. manufacturing business C. merchandising business D. not-for-profit organization E. service business

service business

All groups affected by a company's activities are referred to as its ________. A. suppliers B. employees C. shareholders D. stakeholders E. customers

stakeholders

The term ________ refers to forces resulting from the practical application of science to innovations, products, and processes. A. social trends B. research and development C. technological environment D. business mindset E. barriers to entry

technological environment

The legal and regulatory environment would include ________. A. the speed of obtaining licenses B. preferences of the consumers C. technological innovations D. demographic factors E. the number of competitors in the market

the speed of obtaining licenses