C232 Intro to HR Management

What is an implied contract?

A legally enforceable agreement that arises from conduct, from assumed intentions, from some relationships between the employer and employee. There is no written contract between the two parties.

How does the EEOC define "race"?

A local geographic or global human population - a distinct group- that is evident by genetically transmitted characteristics.

What is the purpose of a SWOT analysis?

A tool that allows managers to assess the firm's internal abilities and vulnerabilities to external environment.

Replacement Planning

Charts that shoe the names of the current occupants of positions in the organizations and the names of likely replacements.

Title VII is a part of which equal opportunity law?

Civil Rights Act of 1964

How does EEOC define "color"?

Commonly understood to mean pigmentation, complexion, or skin shade or tone.

Who must have an affirmative action plan?

Companies awarded government contracts.

What is the most common source of external recruiting in most industries?

Company Websites - allows for a large number of potential applicants for screening while maintaining a low cost per applicant.

What are the two categories ethical theories are often divided into?

Consequentialist and deontological

What is involved in the fourth phase of the human planning process?

Controlling and evaluating HR plans and programs.

Empirical Validity

Describes how closesly/accurately scores on a test measure the KSAs needed for a position.

Term Inclusion

Describes the extent to which each person in the organization feels welcomed, respected, supported, and valued as a team member.

What are job profiles?

Detailed job descriptions and include job specifications.

What is involved in the second phase of the human resource planning process?

Determining the links that exist between corporate and HR policies.

What is involved in the first phase of the human planning process?

Developing data

What are the types of employee compensation?

Direct & Indirect

Describe the role applications play in the selection process.

Effective method for gathering a large amount of applicant biographical information for relatively little cost.

What is the Civil Rights Act?

Ended segregation in public places and banned employment discrimination on the basis of race, color, religion, sex, or national origin.

What is involved in the HR programming (3rd) phase of the human resource planning process?

Ensuring the organization will have the needed supply of employees through the execution of either an attraction action plan or a reduction/redundancy plan.

Tactical Work

Everyday work HR professionals do such as responding to manager request, ensuring legal compliance, and answering questions regarding policies.

Strategic Work

Focuses on the future and on the improvements and innovations needed to create an exceptional company.

What role does the planning function of human resource management play within organizations?

HR Planning helps the organization better understand how many and what type of employees the organization will need in the future.

What is the expectation of the HR department regarding change?

HR departments are expected to become agents for change and have the necessary skills to facilitate organizational change and maintain organizational flexibility and adaptability.

What are the key benefits of ensuring the validity of selection tests?

Helps to ensure that organizations avoid legal action by ensuring the assessment doesn't discriminate.

Employee Development

It prepares employees for career/job change.

What is the first step an organization needs to complete when creating a new position/job?

Job analysis

What are the major components of job-matching systems?

Job profiles and candidate profiles.

What is the focus of consequentialist?

Judges whether or not something is right by what it's consequences are.

managerial estimate and nominal grouping technique re both implies of which forecasting technique?

Judgmental demand

What are the benefits of a diverse workforce?

Leads to creativity and innovation.

Explain the impact of Civil Rights Act

Makes it unlawful to refuse to recruit or hire an individual based on the individual's race, color, national origin, religion, or sex.

Employee Selection

Refers to determining the most qualified candidates from the applicant pool.

You have already identified which employee will assume the job duties of the manger who is quitting. Which supply method is being described?

Replacement planning

HR Specialist

Responsible for specific human resource management functions within the organization.

Direct Compensation

Salary, hourly rate, bonus ect.

What should be the first step in any HR change initiative?

Securing top management support.

Criterion

Selection criteria are standards that job applicants need to meet.

What criterion do unions think should be used for transfers?

Seniority

Which internal factor refers to the firm's equipment and knowledge?

Technology

Diversity

The differences between people (personality, education, race, build, ect)

Validity

The extent to which an assessment accurately measures what it is intended to measure.

Supply

The number and types of employees who will be available now or in the future to fill the jobs.

Demand

The number and types of employees you will need to achieve the organization's strategic mission need.

Culture

The organization's value system

Moral Philosophy

The principles, rules, and values that individuals use in deciding what is right and wrong.

Why is being a learning organization beneficial?

There is an increase acquisition and transfer of knowledge throughout the organization regardless of level.

What protected categories are covered under affirmative action plan?

Women, Africa Americans, Asian, Pacific Islanders, American Indian/Alaska Native, disabled persons, and veterans.

What is the purpose of the Age Discrimination in employment act (ADEA)?

To protect workers over 40 against discrimination.

Who shapes an organization's culture?

Top management's value shape the organizational culture and strategy.

Religious Discrimination

Treating a person unfavorably because of his or her religious beliefs.

How can HR managers make a significant contribution towards productivity improvements?

Work organization and design.

What are the steps of the ADDIE model?

1. Assessment 2. Design 3. Development 4. Implementation 5. Evaluation

How can HR professionals create a culture where ethical behavior is encouraged?

1. Create positive work environment 2. Hiring ethical individuals 3. Providing ethical training 4. Labeling ad modeling ethical behavior 5. Creating a well-defined code of ethics 6. Establishing an open-door policy

How does human resource planning can benefit an organization?

1. Forecasting human capital needs for the organization 2. Helping to execute the organization's business strategy 3. Ensuring the right people, are in the right jobs, at the right times

What are the four implicit HR objectives?

1. Improve productivity 2.Improve quality of work 3. Ensure legal compliance 4. Ensure ethical behavior

What are the major trends that have been identified as influencing the work enviroment?

1. Increased competition 2. The cost and benefits associated with HR utilization 3. Productivity changes such as technology, capital investment, 2008-2014 recession, capital utilization, outsourcing, and government policies 4. The increase pace ad complexity of social, cultural, legal, demographic, and education changes. 5. The symptoms if dysfunction in the workplace 6. Societal trends of the 21st century

What are the factors that influence a "promotion-from-within" policy?

1. Internal employees are more qualified and are better prepared for the responsibilities of the job because internal employees are familiar with the people, procedures, policies, and special characteristics of the organization. 2. Employees who are promoted from within are likely to feel more secure and loyal to an organization when it gives them opportunities for advancement. 3. Internal promotion ca be much less expensive than outside promotion, both in terms of time and money.

What are the various ways implied contracts are created?

1. Oral 2. Actions or employer 3. Handbooks 4.Procedures

What are the levels of needs assessment associated with the ADDIE model?

1. Organization 2. Task 3. Person

What are the exceptions to employment at-will?

1. Public policy exception 2. Implied contract exception 3. Implied convenant of good faith exception. Both parties agree to treat each other in good faith when this is broken the employee has a cause of action for wrongful termination.

What are the three basic elements of an affirmative action plan?

1. Reasonable self-analysis 2. Reasonable rational for taking affirmative action 3. Reasonable affirmative action

What business and industry knowledge must an HR professional possess?

1. Strategic planning 2. Financial statements 3. Sales, marketing, and production techniques 4. Knowledge of how to use tools such as data processing and management information systems

What criterion do organizations think should be used for transfers?

Ability and potential. Help an employee gain wider and broader experience within the business.

Describe the role interviewing play in the selection process.

Allows the organizations to gather subjective information that can't be measured by an assessment such as verbal communication, and interpersonal skills ect.

Employment at-will

An employer may terminate an employee at any time. Employment at-will also allows the employee to leave a job at any time, and for any reason, without facing adverse legal consequences. Employment at will covers hiring, firing and promotions.

What are two types of action programs?

Attraction & Reduction (redundancy)

What are the consequences to employees of "Employment at-will?"

Being financially insecure and vulnerable.

Explain the benefits to organizations of new employee orientation and socialzation

Can help to reduce turnover and increase productivity among the new employees.

What are the benefits of a reliable selection process?

Increases the likelihood of a positive work environment and the overall productivity in the organization.

What actions might an organization take when creating and attraction action plan?

Increasing employee self-control, increasing bottom-up communications, emphasizing intrinsic rewards, creating more broadly defined job roles.

What are the benefits of developing selection devices (test) on the basis of a job analysis?

Inn increases the accuracy of the job descriptions in recruiting, and it aides in developing job-related selection procedures.

Knowledge

Is a theoretical or practical understanding of a subject.

Employee Training

It corrects employee skill deficiencies; seek to improve employee performance on the current jb by increasing knowledge, skill, and abilities.

What are the judgmental demand forecasting methods?

Managerial estimate Delphi technique Nominal grouping

What is included in a redundancy plan?

Outplacement counseling Buyouts Job transfers

What are the steps (phases) in the HR planning process? What happens during each step (phase)?

Phase 1: Developing data Phase 2: Establishing HR Objectives and Policies Phase 3: HR Programming Phase 4: HRP Control and Evaluation

Which President signed into law the Civil Rights Act of 1964?

President Johnson.

Skills

Proficiencies developed through experience.

Explain the impact of Genetic information Nondiscrimination Act

Prohibits discrimination of candidates or current employees based on the likelihood that potential employees (or their family members) will have future health issues; protects the rights of genetic information to be held confidential.

Job Rotation

Pushes employees through a number of positions within a company within a company within a relatively short period of time. Effective for exposing new employees , management trainees, ect. to various parts of the organization.

Indirect Compensation

Services, benefits, training.

What are the statistical demand forecasting methods?

Simple liner regression Multiple linear regression Productivity ratios Human resource ratios Time series analysis Stochastic analysis

What are the two most common forecasting techniques used to project the organization's demand for human resource?

Statistical and judemental.

Linear regression and multiple linear regression are both examples of which technique?

Statistical demand

Time Series Analysis and stochastic analysis are both examples of which forecasting technique?

Statistical demand

What are the judgmental techniques supply methods?

Succession Planning & Replacement Planning

You have a process for identifying and developing internal people with the potential to fill key business leadership positions. Which supply method is being described?

Succession planning Key words: long-term, developmental and flexible.

Succession Planning

Tends to be longer term, more developmental and more flexible.

Reliability

The consistency of stability of a selection instrument. You can depend on it.

What are the goals of a needs assessment?

To determine whether a training need exits, where in the organization this need exists, and the precise nature of the required training .

What is the purpose of a job posting?

To extend an open invitation to all employees, through prominent display of a notice, to apply for a job vacancy.

What are the purposes of recruitment?

To generate a pool of potentially qualified applicants and to help organizations meet their legal and social responsibilities.

What was the purpose of affirmative action?

To mandate that managers of federally-funded projects "take affirmative action" to eliminate bias in employment practices.

What is the focus of deontological?

Uses rules to distinguish right from wrong. Requires disregarding the possible consequences of our actions when determining what is right and what is wrong.

HR Generalist

Usually provides guidance, support management, and serve as a source of help and information on human resource matters.

When should linear regression analysis be used to forecast demand?

When a variable related to employment, such as sales, productivity, quality, ect. is used to determine labor demand.

Describe national origin employment discrimination.

When an employer makes an adverse employment decision against an individual because the individual or his or her ancestor: 1.is from a certain country or place. 2. belongs to ,or identifies with, a national, cultural, or ethnic group, or 3. associates with a person from that group.

In what type of situations are employment agencies used?

When employers would have difficulty finding applicants.

When should multiple linear regression be used to forecast demand?

When more than one variable is used to determine labor demand (ie sales and quality)

When should time series analysis be used to forecast demand?

When past data is used to forecast demand.