C235 - Training and Development: Topics 4 - 5

A hotel conference center with circular tables and a lot of materials available on each table creates:

An interactive atmosphere

Since the training should stretch the attendees, but still be reasonable, the learning objective should be:

Attainable and realistic

Discrimination training is based on the ________.

Civil Rights Act of 1964 The Civil Rights Act of 1964 prohibits employment discrimination on the basis of race, color, religion, sex, and national origin.

What is the most commonly used approach to training?

Classroom training

With sexual harassment training, supervisors are taught all EXCEPT: How to prevent sexual harassment What to do when sexual harassment occurs What sexual harassment is Common signs of sexual harassment

Common signs of sexual harassment

A trainer familiar with group dynamics and group processes:

Communications expert

A training site should be selected that has all of the following features EXCEPT: Comfortable and accessible Free from interruptions Has good visibility Has a break room

Has a break room

All of the following are on-the-job method training EXCEPT: Committee assignments Outdoor management training Job rotation Apprenticeships

Outdoor management training

Consists of a series of high-risk activities:

Outdoor management training

________ research is very useful in thinking about training program design.

Pedagogical The process by which adults learn has been studied for decades and it is incumbent on anyone who desires to be a trainer to become familiar with these theories. We have argued that both pedagogical research and more recent attempts at andragogical research are very useful in thinking about training program design.

Smaller firms use external training primarily because:

Smaller businesses do not have the internal capability to do their own training

Unlike the dependency of children, adults have formed a self-concept and a psychological need to be self-directing, therefore the role of the teacher is to:

Participate with the learner in a process of mutual inquiry

In the 1970s, training and development had a ______ role, and it wasn't until the 2010s it had a ______ role.

Passive; protagonist

What helps motivate trainees?

Understanding the big picture

____ percent of job applicants at various firms lack the basic reading, writing, and arithmetic skills necessary to do the job.

40

A tiered lecture hall with seats all facing the front and immovable desks in front of each seat creates:

A feeling of lecture

The term "Case study" refers to:

A realistic situation that is provided for individuals to put themselves in the position of the decision makers

A good statement of a learning objective will include:

A standard of performance

Relaxation is generally used as:

A stress reduction technique

At what group size should group discussions have a structured mechanism to assure everyone participates?

About 6

For practice to be effective, the trainee needs to be:

Actively involved

There is a growing interest in the knowledge about how ________ learn.

Adults

________ leads participants through a series of steps which teach the processes of refuting negative statements and focusing on repetition of positive statements.

Affirmation

Even when it's not required, it is still a good idea to have sexual harassment training because it establishes:

Affirmative defense

Sensitivity training, independent study, and committee assignment are all forms of: Information presentation Simulation On-the-job training All of the above

All of the above

Practice without feedback:

Can result in learning the wrong concepts and behaviors

Since each person learns in a different way, training should:

Be flexible in order to accommodate each learning style

A variation of e-learning that is becoming more popular:

Blended learning

The first time for any training program should be _________.

Considered a pilot program

Understands the business model of the organization and the relationship of the training to business strategy and enhances learning by observing, describing, and coaching:

Consultant

After you have done all of the initial steps and then considered the different ways of maximizing a trainee's learning, you then must _________.

Determine the specific training method

In general, people have _______ learning styles.

Different

A learning objective for training should clearly state what a participant should be able to_____ at the end of the program.

Do

True or False: E-learning is a good training program to use if you want to build interpersonal and team skills.

False If the primary objective of the training is to build interpersonal and team skills, it is unlikely that a purely e-learning program will suffice.

True or False: Knowing the material well and being a subject matter expert makes someone a good trainer.

False Just because you know the subject well does not mean that you know how to teach the subject well.

What is a part of the on-the-job process step "prepare the learners"?

Get them interested in the learning

If participants are going to be sitting for a long time, it is important that the chairs:

Have a high rating

Which step in the training process includes mastery evaluation?

Have trainee practice

All of the following are methods of new age training technologies EXCEPT: Relaxation Visualization Hypnotism Affirmation

Hypnotism

The two types of e-learning settings are: I: Asynchronous II: Corresponding III: Synchronous IV: Remote

I and III

Characteristics that show the trainee is ready to learn: I: Skill II: Motivation III: Open-minded IV: Self-confidence

I, II and IV

A positive reputation for training will: I: Create interest II: Increase attendance III: Increase learning IV: Create motivation

I, II, III, and IV

E-learning disadvantages include: I. Inflexible scheduling II: Expensive if large amounts of people are involved III: High dropout rates IV: Security concerns

III and IV

Programmed instruction, web-based instruction, and teleconference are all forms of:

Information presentation

Action learning appeals to the _______

Kinesthetic learner An approach known as action learning helps appeal to the kinesthetic learner who needs "hands-on" applications in order to best learn.

If a trainee is ________, he or she is more likely to take responsibility for his or her learning, rather than wait for the trainer to make something happen.

Motivated

The rapid growth of technology is particularly difficult for ______ workers.

Older

"Off the shelf" programs from external training organizations particularly benefit:

Organizations that need a large number of employees trained in a short period of time

Tell, show, demonstrate, and ask questions are all part of which step in the on-the-job process?

Present the information

What is the traditional "stand-and-deliver" mode of training?

Presentation/lecture

What training is most effective for learning complex sets of rules or procedures?

Programmed instruction

Although practical, on-the-job training has very little _________.

Quality control

Behavior that is reinforced tends to be:

Repeated Reinforcement is the change in one's environment, or the consequence of behavior, which strengthens the probability of the future occurrence of the behavior that produced the reinforcer. It is well proven that behavior that is reinforced tends to be repeated.

Since the learning objectives should contain a standard of performance against which to measure performance, learning objectives should be:

Specific and measurable Specific and measurable To the extent that behavioral learning objectives contain a standard or criteria against which to measure performance, they should be both specific and measurable.

Expert in program content:

Subject matter expert

Culture buy-in trainings primary purpose is:

To communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture

What is the intent of discrimination training for supervisors?

To minimize the likelihood of a EEO violation

If you want your trainer to get more familiar with training, a ________ program might be necessary.

Train-the-trainer

One main advantage to simulation and structured exercises is:

Trainees can make mistakes without the negative repercussion

All of the following are principles for the design of training for adult learners EXCEPT: Need to know the "why" Training needs to be behaviorally based, focused on ways of "Gestalt" learning Need to be self-directed in their learning Enter the training with a problem-centered approach to learning and seek immediate application

Training needs to be behaviorally based, focused on ways of "Gestalt" learning

True or False: "New age training technologies" are considered borderline ethical because of the mysticism, spiritism, and mind control aspects.

True

True or False: Learning research and theory are relevant to the design of training programs.

True

True or False: Motivation is frequently influenced by the physical space in which the training takes place.

True

True or False: Outdoor management training requires the visible and active support of top management to be successful.

True

The simplest categorization of learning styles are:

Visual , auditory, and kinesthetic

The key question to ask in the design of a training program is:

What should the trainee be able to do upon completion of the program?

A key decision to be made when developing a training program is:

Whether to use an in-house trainer or go to an outside consultant

A type of learning that involves understanding the big picture first, and then introducing smaller pieces to fit together is known as:

Whole learning

What is the best way to generate a positive mindset about a training program?

Word-of-mouth

SMART is used to:SMART is used to:SMART is used to:SMART is used to:SMART is used to:

Write good goal statements Some have suggested an easy way to remember how to write good goal statements. That is that trainers should strive to set SMART learning objectives. SMART objectives are specific, measurable, attainable, realistic, and timely.

Which of the following are the dominant learning approaches of a diverger: I: Abstract conceptualization II: Concrete experience III: Reflective observation IV: Active experimentation

II and III

Some of the problems with presentation are: I: Does not allow for the introduction of new information II: Only a small amount of trainees can be exposed to the information III: Does not allow two-way interaction IV: Does not accommodate differences in learning style

III and IV

Transfer of learned material back to the job happens when the training conditions are _______ to those at the work site.

Identical

Training and development methods can be divided into three categories:

Information presentation, Simulation, and On-the-job.

True or False: It is necessary to experience rewards and punishments yourself to learn new behaviors.

False It is not necessary. You can learn by observing the experiences of others.

True or False: It is required that all supervisors and managers receive training on sexual harassment prevention.

False There are many locations where this is not a requirement.

The "pilot program" should be offered in a(n) _______ environment.

Controlled At this stage, the program should be offered in a controlled environment with a select audience that represents perhaps the most receptive possible segment of the overall target audience.

Is good at decisiveness, practical application of ideas, and hypothetical deductive reasoning:

Converger

Which of the following is an example of the information presentation method?

Correspondence courses

Blackboard and Canvas are an example of:

Learning management systems These LMSs, such as Blackboard or Canvas, enable entire classes to be structured and delivered online in an "e-learning" format.

The term "overlearning" means:

Learning to the point where it becomes second nature

What type of training should be used for a group of unskilled workers being trained for custodial jobs?

On-the-job training

All of the following are simulation method trainings EXCEPT: Orientation training Role playing Cases and case incidents Behavior modeling training

Orientation training

One of the main disadvantages to training other than in-house is:

The cost is more expensive

Adults learn best when: They can see the big picture They understand how the training connects to the business They know what is in it for them All of the above

All of the above

The negative consequence(s) of a bad training facility include(s): Reduced participant enthusiasm Decreased participant learning Decreased participant focus All of the above

All of the above

The core desire of any training program is to:

Alter work behavior Most training programs, whether oriented at increasing self-awareness, enhancing skills, or contributing to direction and motivation, have at their core the desire to alter the work behavior of the participants in some way.

Concrete experience, reflective observation, abstract conceptualization, and active experimentation are all a part of what kind of learning?

Alternating inductive and deductive reasoning

The learning objective should be a _______ objective.

Behavioral It should be a behavioral objective. What new behaviors should the participant be able to exhibit? What will they know that they don't know now, and how will that new knowledge be evidenced in a change in behavior?

The motivation of adults to learn comes from:

Evolving social role needs and developmental interests

Adult trainees learn through: I: Social interactions II: Observation III: Direct experience

I, II, and III

Learning theory and research have much to offer trainers regarding the following aspects of learning: I: The role of practice in learning II: Preconditions for learning III: Basic human learning process IV: The role of the trainee

I, II, and III

Accommodator:

Is good at implementing decisions, carrying out plans, and getting involved in new experiences

According to the learning concept "shaping behavior," if a certain task needs to be learned:

It can be broken into small component behaviors

Reading and self-study is often overlooked as a training option because:

It seems passive

What type of training might be useful for young management?

Job rotation

________ are the appropriate units for organizing adult learning activities.

Life situations

What is one problem with on-the-job training?

Little quality control

All of the following involve the on-the-job step "have trainee practice," EXCEPT: Make sure they know each point Observe and correct any errors Ask questions Evaluate mastery

Make sure they know each point

An often overlooked aspect of training is ________.

Marketing

Visual learners:

May prefer to take detailed notes during a class lecture

The more _______ the material, the more readily it is retained.

Meaningful

An Assimilator: Tends to be at ease with people but may be seen as impatient or pushy Is good at generating ideas, seeing a situation from multiple perspectives, and being aware of meaning and value Is good at decisiveness, practical application of ideas, and hypothetical deductive reasoning None of the above

None of the above All of the listed learner characteristics are not those of an assimilator. An assimilator's characteristics are as follows: Is good at inductive reasoning, creating theory and frameworks, combining disparate observations into an integrated model, and tends to be less concerned with people than with ideas and abstract concepts.

All of the following are advantages to e-learning EXCEPT: Consistency in the information distributed Cost effective if large numbers of people are involved Requirement that trainees be high in self-discipline Quick distribution of information

Requirement that trainees be high in self-discipline

For training to be effective, trainees need to have a high level of:

Self-efficacy For training to be effective, trainees must be ready to learn. Readiness implies they have the basic literacy and background skills necessary to learn the subject matter to be taught. Further it means that the trainee has a reasonably high level of self-efficacy relative to training (believes he or she is capable of learning the material) and the motivation to want to learn.

When training begins with simple tasks that can be mastered easily, then progress to more complex learning as trainees gain confidence, it is an example of what kind of learning concept?

Self-efficacy Training should enhance participants' task-specific self-confidence (i.e., "self-efficacy") and expectations that the training will be effective.

SMART objectives are:

Specific, measurable, attainable, realistic, and timely

What is the most powerful form of feedback?

Task feedback

The richest learning resource in adult education is:

The adult's accumulated experience

"Andragogy" refers to:

The art and science of teaching adults

Which of the following is the BEST example of a good learning goal? To implement the steps of an effective performance review discussion, starting with advance preparation and ending with goal setting and follow-up Effectively handle a situation where the employee has a different view of his or her performance than the supervisor Complete the paperwork and documentation required by the human resources department in a timely fashion All of the above

To implement the steps of an effective performance review discussion, starting with advance preparation and ending with goal setting and follow-up

Uses active learning strategies and engages the participants well:

Training expert

The four different trainers are:

Training expert, subject matter expert, consultant, and communications expert

True or False: Training is meaningful when presented using the jargon, acronyms, and corporate vocabulary that everyone is familiar with in the company.

True