CAM Practice test

In order for the progress of a marketing campaign to be measured, the marketing plan must contain which type of elements?

Trackable

Which action by an apartment manager is most likely to undermine an employee's performance evaluation?

Using general words or examples to convey a message

What are the progressive steps in an employee disciplinary process?

Verbal warning, Written warning, termination

What is the best way to avoid a dispute with a contractor who will be performing work?

Verify acceptable materials and permits prior to start

At which point does acceptance occur in the rental process?

When the applicant signs the lease

Which unit type would have the highest impact if rent were changed across the board?

2x1

What is the average rent per unit?

609

What is the average square foot per unit?

683

Who should complete a rental application?

A. Prospective resident B. Property Manager C. Minor occupant D. Leasing Agent

Changes in the rules, services, practices, or policies that allow individuals with disabilities equal enjoyment of housing?

Accommdations

A. Holdover rent B. Unpaid Rent C. Background Check fee D. Eviction fees

All of the following expenses can be deducted from the security deposit of a resident EXCEPT.

Legal concept in which employers and employees can terminate employment without cause or notice?

At will employment

In which situation would it be MOST appropriate to ask for written verification of a disability from a person who request reasonable modifications due to a disability?

The disability is not readily apparent

Under which condition can a resident be restricted from installing a satellite dish or antenna?

The resident needs to drill holes in outside walls, roofs or balconies.

A decrease in which ratio would be the best indicator of a successful marketing campaign?

Cost per lease

Which action performed by apartment staff best exemplifies internal marketing?

Discussing the perks of the community with a resident

Which term is BEST defined as a neutral policy or procedure that has a disproportionately negative effect on a protected class

Disparate impact

Under which federal act must employers pay employees overtime wages for hours worked over 40 with in the legal work period?

Fair Labor Standards Act

Which pair of characteristics best describes relationship selling?

Flexible and indivdualized

Which reason BEST describe why it is important for an apartment manager to paraphrase a resident's remarks during a conversation?

It helps to avoid miscommunication and shows that the apartment manager cares about the resident.

When criminal activity occurs on the property, what does the manager have the responsibility to do?

Keep residents reasonably informed.

Which term is BEST defined as a legally enforceable contract that grants a resident the rights and responsibilities of possession and use of an apartment for a specified period of time?

Lease

Which information must be identified in the description of work for a service request?

Location of work

Current and potential residents who want to live in an apartment and who are qualified to live there?

Market

What is the first phase of the leasing process?

Marketing and advertising

What is used to detail the objectives and methods that will be used to achieve a community's marketing goals?

Marketing plan

Retrofitting involves replacing worn or less effective equipment with?

New energy saving equipment

There are federal laws in place to ensure that employers provide which type of benefit?

Overtime pay

What do yield/revenue management systems consider when pricing rents?

Past and present data associated with supply , demand, and economics.

In relation to community marketing what are THE FIVE P'S?

Product, price promotion, people, place

Section 504 of the Rehabilitation Act of 1973 requires federally funded housing programs to be?

Readily accessible to qualified persons with handicaps

In order to make the rental contract legal, what does the resident offer as consideration?

Rent money

During contract work at a property, which method of risk reduction is used to encourage satisfactory completion of work by withholding a percentage of payment?

Retainage fee

Which of the following acronyms identifies an analysis that defines problems and pinpoints enhancement opportunities within marketing efforts?

SWOT

How should a property manager respond after being made aware that a sex offender lives on the property?

Seek legal counsel about disclosure responsibility.

When may it be unnecessary to collect bids for a contract?

The contract is for a negligible amount.