Capstone Advanced TQM Module Tutorial Quiz

True -The S-Shaped curve predicts return on investment. Depending on the slope of the curve, the return on investment can be small or large. For example, suppose a project is budgeted at $500,000. This project might go through a planning stage that produces a set of recommendations, but there is no money left to implement the recommendations. At $1,000,000, sufficient funds are available to plan, and begin implementing the recommendations. At $1,500,000, the budget is sufficient to plan and put in place most of the recommendations. At $2,000,000, all of the recommendations have been implemented, and additional money beyond that level has little or no effect.

2. True or False: According to the S-Shaped curve, diminishing returns for a single year budget become noticeable at $2,000,000.

True -The TQM area allows teams with an established strategy to invest in areas, which will benefit them the most. For example, if a team formulates a strategy that sacrifices labor cost so it can complete R&D projects faster, it would want to invest in QIT, which reduces labor costs.

3. True or False: If a company with low automation wanted to invest in a single area that exclusively lowers labor costs, they would select QIT (Quality Initiative Training).

False -TQM investments take effect the year they are made, and are cumulative, paying off year after year.

4. True or False: The exact outcome of TQM efforts appear on the TQM Report, and as bar charts on the TQM spreadsheet. These results are for the previous round only, assuming no additional investment is made.

Capstone Courier -The TQM information appears on the last page of the Capstone Courier.

5. The TQM report can be accessed from the ____________.

True -With sufficient investment, initiatives will improve processes and quality to the greatest extent possible, however, each initiative will reach a point where no further improvement is possible, therefore the investments create no additional returns.

1. True or False: Diminishing returns will occur when investing in the same TQM Initiative round after round