Career Enhancement Chapters 1-18

Which of the following statements is not true?

Communication is not important in restoring injured relationships.

Most organizations want to be understanding about employees' problems. Several employees' problems were discussed in the reading of Chapter 16. Who lost a job because of absences from work due to a drinking problem? Karli Katherine Dennis Vinnie

Dennis

A major personality change is necessary if one is to become skillful at human relations.

False

Attitudes are always caught and cannot be taught.

False

Discussing your supervisor in a negative way with coworkers is usually considered to be a good idea.

False

Employees who do not go partway in building a good relationship with their supervisors hurt their career progress.

False

Employers always hire the interviewee with the most impressive knowledge and skills.

False

Minor fallouts between workers seldom hurt productivity.

False

Teams made up of people with similar backgrounds frequently have broader perspectives than teams made up of culturally diverse people.

False

The lifeblood of a good relationship is making sure you get your point across, no matter what.

False

There is an extremely high correlation between high mental ability and human-relations competency.

False

___________________ means that all individuals involved benefit from a relationship.

Mutual-reward theory

_______________ is a subtle but consistent pressure that pushes us from positive to negative thinking.

Negative drift

__________________ comes from management, personnel, or your supervisor and is a deliberate attempt to discover what kind of person you really are and whether you can adjust to certain conditions.

Organizational testing

___________________ people discipline their minds to concentrate primarily upon positive factors pushing negative factors to the outer perimeter of their thinking.

Positive

Which of the following is not one of the three basic requirements of team membership?

the three Ts of teamwork

When you join an organization, you assume all of the following responsibilities except ________________.

to make the highest salary you can regardless of how you get it

A supervisor is interested in each workers productivity because of what each workers productivity can contribute to the total team's productivity?

True

Building balanced work relationships is a key element for your personal success?

True

Checking your attitude is a form of self-assessment.

True

Emotional intelligence is the ability to understand yourself and others.

True

Examples of visual harassment are wearing suggestive attire, staring at someone's anatomy, flirting non verbally, and sitting in a revealing position.

True

Greater productivity must be the goal of American businesses if they are to survive and compete with other world markets where labor costs are much lower.

True

Human conflicts both on the job and in our personal lives can turn our attitudes negative.

True

Human relations skills will open doors to many opportunities on and off the job.

True

Many employers realize that employees who demonstrate a high EQ are those who increase profitability for a company.

True

Most organizations expect employees to be productive both as individuals and as team members.

True

Mutual reward theory states that a relationship between two people is enhanced when there is a satisfactory balance of rewards between them.

True

Nothing erases differences and prejudices faster than two people from different cultures who build a strong working relationship between themselves.

True

Our attitude is expressed non-verbally as well as verbally.

True

Part I of the textbook readings are written to help you understand yourself and the potential of your positive attitude.

True

People will control your job future, and the better the relationships you build with them, the better things will be for you on the job.

True

Physical aggression, especially if it involves another person, is a serious problem.

True

Restoring a damaged relationship is not without its challenges and risks.

True

Serendipity is an apparently frivolous mental set that can help us view our work environment in a more humorous and forgiving manner.

True

Sometimes your attitude speaks so loudly that others cannot hear what you say.

True

The longer you allow your attitude to be depressed, the more difficult it is to bounce back?

True

Two people cannot meet regularly on the job or work in the same general area without having a relationship?

True

When your positive attitude is damaged, you should call on the "bounce-back" strategies that work for you sooner rather than later to get your attitude back on track as quickly as possible.

True

Prejudice is ______________________.

a mental set or attitude

In television advertising, the name of the product is often repeated six or more times in thirty seconds, because __________________________.

advertising people do not assume you are a good listener

Good advice about asking questions on the job is to ask questions _____________.

and listen to answers with your eyes and ears

Few kinds of behavior will destroy a relationship at work more quickly than_______________________.

being frequently absent and causing coworkers to "carry" your load in your own department

The most popular and productive people in any work environment are usually those with the _____________.

best attitudes

Human relations skills ______ be learned.

can

When a relationship is in need of repair work and nothing is done about it, _____________.

everyone loses

Damage to relationships in the workplace usually is not caused by ________________.

good human relations

The main reason that people are hired, promoted, and fired is because of their _____________.

human relations skills

Information received through the grapevine should be considered ____________.

with skepticism

Statistics tell us that over _____ percent of job resignations come from unresolved human conflicts.

50

The golden key to your future is placing a high value on ______________________.

keeping your attitude positive

The best way to get an accurate perspective of your organization is to_______________.

read the company manuals

Becoming a victim of a damaged relationship can cause ______________. All of the above loss of confidence moodiness resentfulness mental distress

All of the above

Which of the following issues are of concern to management? ethics productivity absenteeism responsibility All of the above

All of the above

Ann has a flexible personality. George is more rigid in how he approaches life and work. Which is more likely to find a job that will make her/him completely happy?

Ann