Case Management

Reframing is:

A technique that redefines stressful events and values in a positive way.

The strengths assessment provides:

A variety of clues for activities and interests that can be combined to generate goals.

Case management principles in substance abuse treatment:

Are community-based; Involve advocacy; Are culturally sensitive; Offer the client a single point of contact with health and social services system

A common reason why behavioral health case managers do not seek support to reduce feelings of burnout is that they:

Believe they should provide support, not receive it.

An agency has a standard policy regarding the confidentiality and release of client information. Nevertheless, the staff has recently experienced several ethical dilemmas and has requested more detail in the policy. What strategy should the agency use to make the policy more useful for staff?

Consult with professionals who advise on ethical policy when updating and revising the policy.

Referral functions include:

Establishing and maintain relations with the community at large to ensure appropriate referrals; Identifying service gaps, expanding community resources, and helping to address unmet needs; Evaluating the outcome of the referral.

Ethics differs from values in that:

Ethics deal with the case manager's expected standard of conduct and values deal with a belief construct.

Individuals with psychiatric disabilities might feel discouraged from participating in community activities because they:

Experience societal discrimination and stigma.

Case management services for men and women with substance abuse issues should be approached in the same manner?

False

Engagement only involves meeting clients and telling them that a particular resource exists.

False

A strength model of case management helps people achieve:

Goals they set for themselves

Case managers offers the client a single point of contact with the:

Health and social services systems

The purpose of self-disclosure is to:

Help establish a constructive relationship with the client.

In the strengths model, helping refers to:

Helping another human being versus treating a patient or client.

People tend to develop and grow on their individual:

Interests, aspirations, and strengths

In addition to being client-driven, case management:

Involves advocacy and is community-based.

Compassion Fatigue:

Is the preoccupation with absorbing trauma and emotional stresses of others; has symptoms similar to burnout; may lead to burnout

Case management should happen in the community because:

It keeps the work centered on what is most relevant to the person and office-bound assessment limits the sources of data available.

Factors that contribute to oppressive lifestyles for people with psychiatric disabilities include:

Mentalism, poverty, and fear.

A function of case management includes:

Monitoring and adjusting treatment plans as needed.

A consumer is interested in applying for Social Security benefits but does not know where to start. Which of the following is the best response?

Outline the steps for applying for Social Security Disability benefits and offer to help with completing the process.

Comprehensive case management for substance abuse treatment is defined as:

Planning, coordinating and monitoring that is individualized to meet a particular client's plan.

Which of the following can lead to compassion fatigue?

Primary, secondary, or vicarious trauma

The recovery vision becomes the engine of our strengths-based practice. Which of the following is not a strength-based practice?

Professionals reserve decision-making power and know what is best for the consumer.

The strengths model is about providing a new perception. It also includes:

Providing possible solutions to problems.

What are two key elements of recovery?

Reclaiming a sense of self and life purpose.

The goal of case management at the engagement stage is to:

Reduce barriers, both internal and external, that impede admission to treatment; To build rapport, ensuring trust is being established.

For the consumer, accessibility is a dimension of:

Resource acquisition.

A strengths perspective of case management has been selected for work with substance abusers for three reasons.

Strong advocacy component; Ability to maintain focus on recovery; Emphasis on helping clients identify their strengths, assets, and abilities

Which of the following is not a billable case management service?

Teaching a client how to write a check.

Cultural competence is demonstrated in the working environment by:

Teaching staff to follow program rules that promote and support attitude, behaviors, knowledge and skills to work respectfully and effectively with program participants.

A strengths-based case manager develops a partnership with the client. Which of the following is not a characteristic of the new partnership?

The case manager directs and specifically identifies the best possible choices for the client.

Personal planning reinforces the client as because it focuses on the person's unique journey of recovery.

The director of the helping process

In the strengths model, what is the primary reason that goals fail for clients?

The goal that is set holds no value for the client to pursue.

Each person is responsible for their own recovery. That statement means:

The participant is the director of the helping process and case managers serve as assistants.

When we talk about the strengths model, we are talking about a model that has its primary focus on:

The person's strengths, the relationship, and building hope.

Case management is pragmatic. It begins where the client is and is culturally sensitive.

True

Cultural competency is defined as a set of skills, attitudes, and knowledge that allows persons, organizations, and systems to work effectively with diverse racial, ethnic, and social groups.

True

Hope-inducing behaviors communicate a message of optimism and demonstrate that we are committed to assisting a person in their recovery.

True

Recovery is about how a person lives life in the midst to experiencing symptoms, facing stigma or trauma, and other setbacks.

True

Recovery moves away from "disease" and "deficits" towards human potential and well-being.

True

The purpose of assessments is to gather information on the individual and involvements with environmental resources in the past, present and desires for the future.

True

The best way for case managers to obtain the most accurate information from a client is to:

Use open-ended questions.

Which practice is hope-inducing?

Validating a person's experiences by seeking empathetic understanding and helping a person see the positive things they are already doing in their life.

Case managers must always be sensitive to cultural differences and identify recovery resources that are relevant to the individuals:

Values

A person with co-occurring issues enters your facility. It is important that you:

Welcome them and let them know they are in the right place.

One strength of all people is the capacity to determine:

What is best for themselves.

Clients should be identified and called by:

Whatever terms the client desires to be called by.

Self-disclosure is appropriate for the case manager:

When it is purposeful and helpful to the client's recovery and relationship with the case manager.

The work and decisions (within the strengths model) are not done to people but are done with people in:

partnership