Case Management Review

Which of the following are possible questions for suicidality?

"Do you ever feel that life isn't worth living? Or that you would just as soon be dead?"

Which of the following instructions is suggested under the digit span category

"I will recite a series of numbers to you, and then I will ask you to repeat them to me, first forwards and then backwards." [Begin with 3 numbers - not consecutive numbers, and advance to the 7-8 numbered sequence.]

Match the following examples of questions with their respective category.

"What time was your appointment with me for today?"- Memory: Recent memory "What is your Social Security number?"-Memory: Remote memory "Name the last 5 presidents."- Intellectual: Information and Vocabulary

When addressing issues of violence, the case management team should follow which of the following guidelines

-Members of the team need to identify potentially violent clients and vulnerable situations. -Members of the team need to understand several triggers of violence such as lack of control. -Members of the team should receive training to de-escalate a potentially violent situation. -Members of the team need to know how to write a report on violence in the workplace.

In order to avoid litigation, social workers must know:

-State laws and regulations that affect social work practice in their locale. -Laws and regulations that pertain specifically to their field of practice. - Laws related to topics that may arise in any practice setting.

Choose all that apply. When using technology to communicate, store, or retrieve confidential information about clients, the case manager must attend to which of the following security issues

-The use of email to send the data. -Securing the communication site. -Using a firewall to protect the data.

In the SOAP format of writing case notes, a summary of the counselor's clinical thinking regarding the problem should be included under which heading?

Assessment

Integration of services means:

Case management planning is done in such a mannerthat each service enhances and supports other efforts.

Someone who meets eligibility criteria to be accepted for services is called the

Client

The staff notes are written at the time of each visit, contact, or interaction that any helping professional has with the client and are important for:

Confirming a specific service. Connecting a service to a key issue. Recording the client's response. Describing client status. Providing direction for ongoing treatment.

Which of the following is not a legal obligation for social workers?

Duty to sue

During the interview process, the beginning is a time devoted to developing the focus of the relationship between the case manager and applicant.

False

Mood is an observed expression of inner feeling.

False

Role-based case management emphasizes how the case management function may be performed by family members, a supportive care network, volunteers, or the client

False

The case manager as a coordinator is an outside professional with the expertise to identify a problem, study it, and make recommendations

False

The question "Do things seem unnatural/unreal to you?" is suggested to determine the patient's mood

False

The record-keeper prepares for the service or treatment that the client is to receive.

False

Which of the following should be taken into account when the case manager completes an intake summary? I. Mental status exam II. Client strengths III. Missing information IV. Completed forms V. Implementation documents

I, II, III and IV

Effective communication skills include which of the following? I. Using language that the person understands. II. Congruence between verbal and nonverbal messages. III. Giving advice in an attempt to offer solutions. IV. Being sensitive to any cultural differences.

I, II, and IV

In general, case managers who are culturally sensitive understand that: I. each client is unique.II. sustained eye contact is essential.III. language has different meanings.IV. biases can hurt the relationship.

I, III, and IV

When addressing issues of violence, the case management team should follow which of the following guidelines?

I. Members of the team need to identify potentially violent clients and vulnerable situations. II. Members of the team need to understand several triggers of violence such as lack of control. III. Members of the team should receive training to de-escalate a potentially violent situation. IV. Members of the team need to know how to write a report on violence in the workplace

Reasons why staff notes are important include which of the following? I. They focus on identifying the problem. II. They provide direction for ongoing treatment. III. They provide a record of the client's responses. IV. They focus on connecting services to key issues.

II, III and IV

When reviewing the information, the case manager considers the following:

Initial impressions in conjunction with the application for services. The case notes summarizing the initial contact with the client. Any case notes that report subsequent contacts.

This type of structured interview is usually in the form of an application.

Intake Interview

The interview

Is a critical tool to communicate with clients. Is a process that helps collect information and determine eligibility. Helps define the person's need or problem. Is usually the first face-to-face meeting between the helper and applicant for services. Gives some structure to the helping relationship.

When evaluating the application for services, you want to assess the following:

Is the client eligible for services? What problems are identified? Are services or resources available that relate to the problem identified? Will the agency's involvement help the client reach the objectives and goals that have been established? What types of services might be needed to meet unique aspects of client, family, or issues?

What are some possible descriptors for behavior?

Mannerisms Gestures Psychomotor activity Eye contact Ability to follow commands/requests

consists of questions designed to evaluate the person's current mental status by considering factors such as appearance, behavior, and general intellectual processes.

Mental Status Exam

Which of the following terms refer to making a mistake in the application of an acceptable practice?

Misfeasance

Which of the following is an inquired component?

Mood

What is the name of the organization that established the core principles for the social work profession

NASW

Asking the patient: "What is your name?" will provide us more information about which of the following components:

Orientation

"The process of determining future service delivery in an organized way" describes which phase of case management?

Planning

One of the descriptors from the Speech and Language components is:

Rate

"The commitment to clients that engenders an attitude of respect toward the client and respect for the client's need for services, also requires allowing clients, whenever possible, to choose the case management goals and needed interventions". The latter statement reflects the client's right to:

Self-determination

This type of interview is directive and focused, usually guided by a form or set of questions that elicit specific information with the purpose of developing an overview of the problem and the context in which it is occurring.

Structured Interview

In the SOAP format of writing case notes, information about the problem from the client's perspective should be placed under which heading

Subjective

Focus on the development of the relationship between the case manager and the applicant should occur during which phase of the initial contact

The middle.

At the legislative level, case managers can work to influence government policies and programs that serve the needs of their clients, which include addressing issues of inequality and discrimination.

True

During the middle phase in the interview, it is essential to share and consider feelings, behaviors, events and strengths.

True

The goal in the role-based case management and organization-based management models is to meet all the needs of the client though a single point of access.

True

Which of the following questions could be used to inquire about the patient's insight and judgement?

What seems to be the problem?" "How do you understand your problems? "If you were in a movie theater and smelled smoke, what would you do?" "What will you do when _____________ occurs?"

Client participation in the case management process is important during:

all of the phases of case management.

A strength of the responsibility-based case management model is that it:

allows case management duties to be assumed by various individuals or groups (other than the case manager).

The process of case management includes:

assessment, planning, and implementation.

In case management, documentation is an important part of:

case review.

"Client empowerment" means:

clients are respected as individuals, and we build on their strengths as we place them in partnership roles.

In case management, service should be comprehensive and uninterrupted. This reflects the principle of:

continuity of care.

The ultimate goal of case management is to

empower clients to manage their own lives.

Equal access to services and to advocacy means:

everyone in need of assistance has the same opportunity to approach the agency, apply for services, and use case management services.

Closed inquiries are appropriate whenever the case manager needs to:

find out specific information.

Whenever a case manager believes that a client is a threat to him or her self or to other people, the case manager

has a duty to warn.

Which of the following are considered the most common allegations made against social workers in lawsuits:

incorrect treatment sexual impropriety breach of confidentiality or privacy failure to assess or diagnose or misdiagnosis client suicide

In the process of case management, the first contact between the helper and the applicant is usually called a(n)

interview.

When faced with an ethical dilemma, the case manager may be able to petition for an exception to a rule. This is beneficial because:

it helps those who make the rules see that rapid enforcement may violate the reason for which the rule was made.

The role of the case manager as a broker is best defined as:

linking the client with needed services.

The model of case management that focuses on providing a comprehensive set of services is

organization-based case management.

Choosing the most important details of what the client has said and restating them in your own words, and reflecting back to the client using a few words or brief sentences is called:

paraphrasing.

A narrative of an interaction between a case manager and the applicant is called:

process recording.

The case manager's feelings, reactions, and impressions, as well as identifying information, the content of the interview, and observations are included in a(n):

process recording.

The purpose of the Health Insurance Portability and Accountability Act of 1996 was to

protect the confidentiality of patient health records.

The model of case management that focuses on the duties of the case manager is the:

role-based case management model.

The case manager communicates helping attitudes by

showing respect, empathy, and cultural sensitivity.

A focused interaction between the case manager and the applicant guided by a predetermined set of questions is called a(n)

structured interview.

The format of staff notes, or case notes, usually depends on:

the particular agency.

Organization-based services are often criticized because:

they resemble institutions and can be very expensive.