Certification

Which statement about organizational ethical role models is true? A. Co-workers can be ethical role models, especially when the manager is distant. B. Lower-level employees cannot be ethical role models. C. The influence of ethical role models is less important than codes of conduct. D. Employees look up to managers they don't interact with on a daily basis. E. Ethical role models always occupy positions of superior authority.

A. Co-workers can be ethical role models, especially when the manager is distant.

Which leadership style is likely to be ineffective at promoting ethical conduct? A. Coercive leadership B. Transactional leadership C. Transformational leadership D. Charismatic leadership E. Authentic leadership

A. Coercive leadership

What do all effective ethical leaders share in common? A. Good communication skills B. Types of reward systems C. Commitment to maximize profitability at all costs D. Leadership styles E. Perfect performance records

A. Good communication skills

Why would organizations prefer that employees provide their personal information when making reports? A. It is easier to handle a conflict situation when all parties have been identified. B. Legally, it's impossible to take action without identifying the parties involved. C. The organization can retaliate against the employees. D. The accused party needs to know who made the report. E. So that board members can know of the level and nature of the accusations.

A. It is easier to handle a conflict situation when all parties have been identified.

What is the problem with an accommodating style of conflict management? A. Leaders might allow unethical employees to continue their misconduct. B. Leaders are likely to actively engage in misconduct themselves. C. Leaders will do whatever they can to make sure the other side loses. D. Leaders are unwilling to collaborate or compromise. E. Leaders will seek to avoid conflict at any cost necessary.

A. Leaders might allow unethical employees to continue their misconduct.

When handling a conflict situation, it is important for a leader to realize that the other party's concerns are _________. A. Legitimate B. Correct C. Wrong D. Unproven E. Superior

A. Legitimate

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization? A. Their tendency to be socially isolated from employees B. Their negative relationships with employees C. Their inability to make all of the key organizational decisions D. Their lack of power in the organization E. Their inability to control employees

A. Their tendency to be socially isolated from employees

What do zero-sum leaders believe? A. There always has to be a winner and a loser in a conflict situation. B. There should be zero tolerance for misconduct in the organization. C. Conflict resolution is unimportant for maintaining ethical conduct. D. Both sides of an ethical conflict can obtain a favorable outcome. E. Different approaches should be adapted depending upon the situation.

A. There always has to be a winner and a loser in a conflict situation.

Which of the following items tends to be the most observed misconduct in the workplace? A. Time theft B. Stealing company secrets C. Bribery D. Sexual harassment E. Wide-scale fraud

A. Time theft

An "ethical blind spot" refers to ___________________. A. a person's underestimation of his or her own potential to commit misconduct B. the inability of peers to recognize an ethical issue in an organizational context C. the feeling that many people have of being less ethical than their peers D. the lack of an ethical corporate culture or a formal ethics program in the workplace E. a tendency to overlook ethical misconduct in other people

A. a person's underestimation of his or her own potential to commit misconduct

An ethical leader with good interpersonal communication skills should ____________. A. demonstrate both respect and firmness in communication B. give up authority to maintain beneficial relationships C. place employee needs over organizational needs D. avoid delivering negative news E. never reprimand employees

A. demonstrate both respect and firmness in communication

Ethical leaders should consider their employees to be ____________ in contributing to the firm's values. A. partners B. equal leaders C. followers D. superior E. detrimental

A. partners

What should an employee do after discovering illegal conduct? A. Immediately terminate all employees involved in the misconduct. B. Immediately report to your immediate supervisor. C. Begin to improve the firm's ethics program. D. Transfer guilty employees to other positions. E. Determine thew best way to cover up the illegal conduct

B. Immediately report to your immediate supervisor.

Which statement is true about employee feedback? A. It helps to eliminate the need for managers in the organization. B. It helps leaders identify the firm's strengths and weaknesses. C. It trains employees in ethical conduct. D. It is not as important as feedback from employers. E. It tricks employees into believing their opinions matter.

B. It helps leaders identify the firm's strengths and weaknesses.

What should an ethical leader do in managing an ethical dilemma? A. Find a solution that will offer positive benefits to all stakeholders involved. B. Select the most desirable path in a situation in which no decision is optimal. C. Coordinate all decision making with the board of directors. D. Discipline the stakeholders involved in the ethical dilemma. E. Minimize the dilemma so that stakeholders won't understand its significance.

B. Select the most desirable path in a situation in which no decision is optimal.

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization? A. Their inability to control employees B. Their tendency to be socially isolated from employees C. Their inability to make all of the key organizational decisions D. Their negative relationships with employees E. Their lack of power in the organization

B. Their tendency to be socially isolated from employees

Which characteristic best describes a mixed-motive approach to handling conflict? A. competing B. collaborating C. accommodating D. compromising E. arguing

B. collaborating

What is the first step toward making an ethical decision? A. solving the ethical issue B. identifying the ethical issue C. reporting the ethical issue D. considering alternatives E. listening to both sides of a conflic

B. identifying the ethical issue

Leaders who display good character________________________. A. value character over competence. B. take responsibility for ethically meeting stakeholder needs. C. know how to perform most tasks within the organization. D. place individual values over organizational values. E. always achieve their goals and objectives.

B. take responsibility for ethically meeting stakeholder needs.

What is the definition of an ethics audit? A. A review of your board of directors and top executives B. A program to help employees know how to act in ethical dilemmas C. An investigation into the ethical climate of the firm D. Behavioral expectations that dictate appropriate behavior E. A way of analyzing a firm's financial situation

C. An investigation into the ethical climate of the firm

Which of the following statements is true regarding organizational conflict? A. Avoiding conflicts is the best approach. B. Organizational conflicts indicate that the firm is unethical. C. Conflicts provide an opportunity to listen to the other party's viewpoints. D. A zero-sum approach to conflict is the most beneficial. E. Conflicts are rarely beneficial in the workplace.

C. Conflicts provide an opportunity to listen to the other party's viewpoints.

What should an employee do after discovering illegal conduct? A. Begin to improve the firm's ethics program. B. Immediately terminate all employees involved in the misconduct. C. Immediately report to your immediate supervisor. D. Try to handle the situation internally. E. Transfer guilty employees to other positions.

C. Immediately report to your immediate supervisor.

What is organizational ethics? A. Corporate policies and procedures that are used to detect and analyze ethical risk B. A moral code developed through interactions with family, friends, and society C. Right or wrong, acceptable or unacceptable conduct in an organizational environment D. An understanding of whether a particular action in the workplace is legal or illegal E. Gray areas within the workplace that do not have a right or wrong answer

C. Right or wrong, acceptable or unacceptable conduct in an organizational environment

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong? A. They are promoted for speaking up. B. They are terminated. C. They do not face retaliation for good faith reporting. D. They are severely reprimanded. E. They are looked upon with suspicion.

C. They do not face retaliation for good faith reporting.

Why might ethics mistakes actually improve an organization in the long-run? A. They allow a firm to increase profits from misconduct. B. They enable the firm to get rid of its current management. C. They give the firm an opportunity to learn from its mistakes. D. They allow the firm to test how far it can go before getting into trouble. E. They learn how to navigate 'gray areas' in such a way as not to get penalties and scrutiny.

C. They give the firm an opportunity to learn from its mistakes.

Why are principles and values so important to companies? A. They prevent a firm from engaging in misconduct. B. They allow a firm to avoid costly fines from regulators. C. They provide guidance for employees and leaders in making ethical decisions. D. They always result in the correct ethical decision. E. They are important in maintaining operational excellence.

C. They provide guidance for employees and leaders in making ethical decisions.

Which leadership style is likely to be ineffective at promoting ethical conduct? A. Transformational leadership B. Transactional leadership C. Authentic leadership D. Coercive leadership E. Charismatic leadership

D. Coercive leadership

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong? A. They are severely reprimanded. B. They are terminated. C. They are looked upon with suspicion. D. They do not face retaliation for good faith reporting. E. They are promoted for speaking up.

D. They do not face retaliation for good faith reporting.

Which of the following is an important part of an organizational culture? A. Economic conditions B. Individual beliefs C. Moral philosophies D. Values E. Regulations

D. Values

Why is external whistle blowing a serious decision? A. Regulators view whistle blowers negatively. B. Whistle blowers will be fired for going outside with their concerns. C. Whistle blowing is toxic to a firm's ethical culture. D. Whistle blowers have been fired for reporting. E. Whistle blowing destroys an organization's ethics program.

D. Whistle blowers have been fired for reporting.

What is a necessary component of an ethical corporate culture? A. elimination of counter disciplinary procedures B. a socially dominant leader C. rewards for financial performance D. an ethics program E. exacting management

D. an ethics program

An effective ethics program should show _____________________. A. inflexibility toward change B. less of a relationship with compliance C. that it pays for itself D. intolerance of misconduct E. support for short-term profits

D. intolerance of misconduct

What actions can teams take to aid in the ethical decision making process? A. Have the final say on ethical decisions B. Report on a team member's lack of performance contributions C. Answer the public regarding ethical misconduct issues D. Collectively determine whether an illegal activity should be addressed E. Collectively look for ethical solutions or alternatives

E. Collectively look for ethical solutions or alternatives

How should ethical leaders manage their employees? A. View them as subordinates with little competence B. Micromanage their employees' activities C. Increase penalties for employee mistakes D. Meet all of their employees' needs E. Demonstrate ethical values through role modeling

E. Demonstrate ethical values through role modeling

What does external whistle blowing often indicate about a firm's corporate culture? A. It has ethical leadership. B. It is supportive of employee dissent. C. It is performing poorly financially. D. It has effective internal reporting mechanisms. E. Internal reporting is perceived to be ineffective.

E. Internal reporting is perceived to be ineffective.

What should an ethical leader do in managing an ethical dilemma? A. Coordinate all decision making with the board of directors. B. Discipline the stakeholders involved in the ethical dilemma. C. Find a solution that will offer positive benefits to all stakeholders involved. D. Minimize the dilemma so that stakeholders won't understand its significance. E. Select the most desirable path in a situation in which no decision is optimal.

E. Select the most desirable path in a situation in which no decision is optimal.

What does an effective ethics program require? A. Approval from secondary stakeholders B. Obeying the existing laws and regulations C. Transactional leadership to control behavior of employees D. A coercive corporate culture E. Support from top management and frequent communication with employees

E. Support from top management and frequent communication with employees

As a lower-level employee, how might you be able to ethically influence new hires? A. You can point out the employee's unethical behavior. B. You can take charge of developing the firm's ethics code. C. You can teach the employee to pursue success. D. You can become the new hire's immediate boss or supervisor. E. You can communicate organizational principles and values.

E. You can communicate organizational principles and values.

This approach emphasizes obedience to legal requirements. A. integrity-based approach B. values-based approach C. apathetic approach D. caring approach E. compliance-based approach

E. compliance-based approach

Which of the following is a barrier to communication between leaders and followers? A. groupthink B. disciplinary procedures C. the presence of hotlines D. regulation E. power differentials

E. power differentials