Certified Medical Assistant Practice Exam

Of the following patient names, which would come first in alphabetic filing? (A) Fisher, Bill (B) Fischer, William (C) Fishar, Bob (D) Fishare, Bill

Fischer, William

The American Cancer Society recommends a high-fiber diet to prevent cancer. A high fiber diet would include all of the following EXCEPT (A) fish (B) oranges (C) broccoli (D) peas (E) whole-grain cereals

Fish

A small portable device used for backing up data is known as a (A) flash drive (B) hard drive (C) scanner (D) printer (E) CPU

Flash drive

Which of the following describes the medical assistant's ability to adjust to abrupt changes in a medical office environment? (A) dependability (B) accountability (C) flexibility (D) respect (E) positive attitude

Flexibility

The perineum is the (A) lining of the abdomen (B) covering of the spinal cord (C) floor of the pelvis (D) outside lining of the lungs (E) lining of the heart

Floor of the pelvis

Which mineral helps prevent dental cavities? (A) calcium (B) potassium (C) iron (D) fluoride (E) iodine

Fluoride

Properly written educational materials should (A) include paragraphs rather than outlined information (B) always include charts or diagrams (C) include medical terms and phrases (D) focus on key points (E) be lengthy

Focus on key points

An outguide used in filing is a (A) file that is no longer in use (B) file of a patient who is not a patient in the office any longer (C) guide to alphabetizing file (D) folder inserted in the file to hold the place of a file in use (E) tickler to remind the staff of something missing from that file

Folder inserted in the file to hold the place of a file in use

A prefix can (A) be located in the middle of a medical term (B) follow a medical term (C) give information about color (D) always be used as an abbreviation (E) be used alone with a preposition

Follow a medical term

Under Medicare, a retired couple has to pay an annual deductible (A) per illness (B) per every admission (C) for both individuals (D) every fifteen months (E) every six months

For both individuals

The keyed signature is typed (A) four lines below the complimentary (B) two lines before the return address (C) two lines after the reference line (D) four lines below the salutation (E) six lines below the salutation

Four lines below the complimentary

The chest lead V1 is located at which intercostal space? (A) Fourth (B) Fifth (C) Between fourth and fifth (D) Sixth (E) Third

Fourth

The most appropriate position for a patient with respiratory problems is (A) Trendelenburg (B) Fowler's (C) lithotomy (D) dorsal recumbent (E) prone

Fowler's

The patient exam position used for a patient who is having difficult breathing is (A) dorsal recumbent (B) lithotomy (C) prone (D) Fowler's

Fowler's

What is the preferred position for a patient having breathing difficulty? (A) knee-chest (B) Kortokoff (C) supine (D) Fowler's (E) lithotomy

Fowler's

Intentional misrepresentation of facts and figures is called (A) negligence (B) slander (C) defamation (D) libel (E) fraud

Fraud

Phantom billing is an example of (A) fraud (B) abuse (C) upcoding (D) unbundling

Fraud

The latency period of Freud's psychosexual model of development occurs (A) from birth through 12 to 18 months (B) from 18 to 36 months (C) from ages 5 and 6 through adolescence (D) from adolescence to adulthood (E) throughout one's lifetime

From ages 5 and 6 through adolescence

The usual sequence of the general physical examination involves moving (A) from the head toward the feet (B) from the center of the body (C) from the area where there is a complaint (D) from the trunk outward to the limb (E) from the feet toward the head

From the head toward the feet

The frontal or coronal plane of the body divides the body into (A) right and left halves (B) equal top and bottom halves (C) unequal right and left sides (D) front and rear

Front and rear

Which of the following is sometimes called the coronal plane? (A) transverse plane (B) midsagittal plane (C) sagittal plane (D) frontal plane (E) visceral

Frontal plane

The most formal and professional style of letter format is (A) memorandum (B) semiblock (C) full block (D) indented block

Full block

Substances that prevent or inhibit the growth of a fungus are known as (A) antiseptics (D) disinfectants (C) germicides (D) fungicides (E) analgesic

Fungicides

Ringworm is an example of a disease caused by (A) bacteria (B) fungus (C) virus (D) parasite (E) yeast

Fungus

The term stomatomycosis means a condition of (A) fungus in the mouth (B) mucus in the mouth (C) fungus in the stomach (D) mucus in the stomach (E) inflammation of the mouth

Fungus in the mouth

Which of the following medications should be included on a crash cart? (A) fluocinonide (Lidex) (B) furosemide (Lasix) (C) pantoprazole (Protonix) (D) pravastatin (Pravachol) (E) promazine (Prozine)

Furosemide (Lasix)

A condition causing a backflow of stomach acid through an incompetent esophageal sphincter is called (A) GERD (B) SAD (C) CVA (D) IDDM

GERD

Each of the following is a component of the urinary system EXCEPT the (A) urethra (B) gallbladder (C) ureters (D) kidneys (E) urinary bladder

Gallbladder

The term cholecystitis means inflammation of the (A) gallbladder (B) liver (C) adrenal glands (D) kidneys

Gallbladder

bile is stored in the (A) spleen (B) liver (C) gallbladder (D) cecum (E) common bile duct

Gallbladder

A low-fat diet would be recommended to treat (A) hypertension (B) gallbladder disease (C) thyroid disease (D) gout (E) diabetes

Gallbladder disease

The digestive accessory organs include the (A) gallbladder, liver, and pancreas (B) pancreas, anus, and liver (C) liver, mouth, and esophagus (D) large intestine, anus, and stomach (E) esophagus, gallbladder, and pancreas

Gallbladder, liver, and pancreas

Cholelithiasis is (A) inflammation of a joint (B) inflammation of the stomach (C) gallstones (D) inflammation of the gallbladder (E) chronic degenerative disease of the liver

Gallstones

A term meaning stretching of the stomach is (A) gastrectasia (B) gastralgia (C) gastrorrhagia (D) gastroplasty

Gastrectasia

Which of the following specialists would a person see for IBS, PUD, or plyloric stenosis? (A) cardiologist (B) gastroenterologist (C) urologist (D) pulmonologist (E) nephrologist

Gastroenterologist

Hematopoiesis is the (A) equilibrium of the body (B) generation of cells that produce blood (C) regulation of the body's fluids (D) energy transformation in cells (E) solution drawing fluid away from cells

Generation of cells that produce blood

Which of the following describes a drug that is not protected by a trademark but is registered by the Food and Drug Administration? (A) controlled (B) generic (C) research (D) over-the-counter (E) trademark

Generic

The period of pregnancy is called (A) gestation (B) menarche (C) fertilization (D) ovulation

Gestation

How is computer memory measured? (A) RAM (B) SAM (C) DOS (D) megabytes (E) gigabytes

Gigabytes

The term for inflammation of the gums and tongue is (A) gingivoglossitis (B) stomatitis (C) glosspharyngitis (D) glossostomatitis

Gingivoglossitis

If a medical assistant discovers a known diabetic patient who is disoriented and confused, the fist thing she should do is (A) check the vital signs (B) give a form of glucose to the patient (C) draw a blood glucose or accucheck (D) check for spontaneous respiration (E) ask time what symptoms he is having

Give a form of glucose to the patient

To maintain telephone confidentiality, the medical office staff must (A) give information only to authorized persons (B) discuss telephone conversations anywhere in the office (C) give information to the patient's employer if he or she contacts the office to inquire about the patient's absence from work (D) give information to family members with or without authorization because of their relationship to the patient

Give information only to authorized persons

The emergency treatment for a conscious patient with hypoglycemia is to (A) monitor the patient and eventually he or she will recover after the body has produced more insulin (B) give the patient some form of sugar by mouth after you have notified and received instructions from the physician or EMS (C) give an insulin injection immediately (D) immediately transport the victim to his or her own physician's office for treatment

Give the patient some form of sugar by mouth after you have notified and received instructions from the physician or EMS

All of the following are examples of risk management EXCEPT (A) ensuring the coffee pot is turned off at the end of the day (B) giving the patient an injection ordered by the physician (C) checking the emergency cart (D) reporting a frayed lamp wire (E) repairing a tear in the carpet to prevent tripping

Giving the patient an injection ordered by the physician

The cranial nerve that innervates the tongue is called the (A) trigeminal nerve (B) facial nerve (C) trochlear nerve (D) olfactory nerve (E) glossopharyngeal nerve

Glossopharyngeal nerve

Which of the following is an example of personal protective equipment? (A) bandage (B) gloves (C) hand soap (D) puncture-proof sharps container (E) suture

Gloves

Glucose in the urine is known as (A) polyuria (B) albuminuria (C) glycosuria (D) nocturia (E) casts

Glycosuria

When instructing a patient on the use of a cane, you should tell him or her to (A) use the cane only when using stairs (B) use the can on his or her weaker side (C) go up steps with the stronger limb first (D) go down steps with the cane first (E) adjust the can low enough so that the arm is straight when walking

Go up steps with the stronger limb first

The physician orders the medical assistant to draw a blood sample for a hematology test and a chemistry test. What is the correct order of draw? (A) lavender, then gold-topped tubes (B) green, then lavender-topped tubes (C) gold, then lavender-topped tubes (D) light blue, then gold-toped tubes (E) yellow, then gold-topped tubes

Gold, then lavender-topped tubes

A device used to measure the extent of joint movement is a(n) (A) diathermy machine (B) passive motion machine (C) electrical stimulation device (D) goniometer

Goniometer

Which of the following is an appropriate standard opening for an incoming call to the physician's office? (A) Will you please hold? (B) Who's calling please? (C) Good morning, Dr. Smith's office (D) 555-2456, may I help you?

Good morning, Dr. Smith's office

The disease where uric acid collects in the joint and crystallizes is called (A) bursitis (B) arthritis (C) kyphosis (D) scoliosis (E) gout

Gout

Which of the following conditions would benefit from a low-purine diet? (A) Gout (B) Obesity (C) High blood pressure (D) Constipation (E) Coronary artery disease

Gout

According to the food pyramid, people should eat the most servings of (A) meat and fish (B) vegetables (C) grains and pasta (D) fruit (E) fats and oils

Grains and pasta

The image traced on the ECG paper is a(n) (A) image created by an echocardiogram of the heart (B) needle scratching the image on the paper (C) graph representing the electrical activity of the heart (D) measurement of the blood volume going through the heart at a specific speed

Graph representing the electrical activity of the heart

A forceps is an instrument used to (A) grasp tissue (B) retract tissue (C) cut tissue (D) suture tissue (E) clamp a blood vessel

Grasp tissue

A fracture of the radius characterized by bending of the bone with the skin left intact is referred to as (A) greenstick (B) transverse (C) comminuted (D) radial (E) Colles

Greenstick

The type of fracture that is common in children and is a partial or incomplete break in the bone is (A) comminuted (B) greenstick (C) open (D) spiral

Greenstick

What is the most common fracture in children? (A) open (B) greenstick (C) compound (D) comminuted (E) spiral

Greenstick

The salutation of a letter is the (A) closing (B) reference line (C) enclosure (D) greeting (E) purpose for writing

Greeting

The term inguinal pertains to what area or structure of the body? (A) Intestines (B) Bladder (C) Groin (D) Umbilicus

Groin

The amount of money earned before taxes or deductions are taken out is called (A) net income (B) total income (C) prior earnings (D) gross income

Gross income

An ASO blood test is used to detect (A) BUN (B) cholesterol (C) Group A streptococci (D) sodium and potassium (E) HIV

Group A streptococci

The purpose of the Red Flags Rule is to (A) have national holidays off (B) watch for Medicare fraud (C) guard for medical identity theft (D) check references before hiring

Guard for medical identity theft

Which of the following is NOT a section of the CPT book? (A) Evaluation and management (B) Anesthesia (C) Pathology and lab (D) Surgery (E) Gynecology

Gynecology

CMS developed codes for use when specific services, materials, drugs, and procedures are not listed in the CPT code book. These are known as (A) RVU (B) HCPCS (C) DRG (D) E codes (E) E&M codes

HCPCS

Which term is not related to formate or method of documentation in the patient medical record? (A) HCPCS (B) SOMR (C) POMR (D) IHR (E) SOAP

HCPCS

Confidential health information stored on office computers is governed by legislation known as (A) HIPAA (B) OSHA (C) DEA (D) ATF (E) CDC

HIPAA

The federal government enacted a standard practice for confidentiality and release of patient information as it applies to computers. This information is found in the federal register under the abbreviation (A) HCFA (B) HIPAA (C) HHS (D) HRSA

HIPAA

The federal government policy that sets standards for electronic transmission of medical information is included in the act adopted in 1996 called (A) OSHA (B) CLIA (C) HIPAA (D) CDC

HIPAA

Which one of the following is concerned with patient confidentiality? (A) OSHA (B) DEA (C) JCAHO (D) CAAHEP (E) HIPAA

HIPAA

What law was enacted as part of the American Recovery and Reinvestment Act of 2009 to promote the adoption and meaningful use of health information technology? (A) CLIA (B) HITECH (C) HIPAA (D) COLA (E) GINA

HITECH

Referrals are given to which of the following patients? (A) all patients who need to see a specialist (B) PPO insurance patients who need to see a specialist (C) HMO insurance patients who need to see a specialists (D) only POS insurance patients who need to see a specialist (E) uninsured patients who need to see a specialist

HMO insurance patients who need to see a specialists

Which of the following is not a device used to save computer data? (A) HTIP (B) USB drive (C) DVD (D) ZIP (E) CD-ROM

HTIP

The circumference of the head should be measured during regular checkups until a pediatric patient reaches which of the following ages (A) 12 months (B) 18 months (C) 24 months (D) 36 months (E) 48 months

36 months

A pediatric patient comes into the office for otitis media. The physician also administers a routine childhood vaccination. What ICD-9 diagnostic codes would be used in this situation? (A) 99201 and 99212 (B) 86850 and E 858.1 (C) 041.5 and J 5678 (D) 382.9 and V 03.81 (E) 99201 and V 71.5

382.9 and V 03.81

An order has been written for a patient to receive 120 mg of a medication that comes in 30 mg tablets. How many tablets should be given for the proper dosage? (A) 12 (B) 6 (C) 4 (D) 3 (E) none of the above

4

The first medical code of ethics was written by (A) Hippocrates (B) Socrates (C) the AMA (D) Hammurabi

Hammurabi

Which of the following is NOT a form of barrier protection? (A) condoms (B) face masks (C) gloves (D) gowns (E) hand washing

Hand washing

Which of the following is the most common vehicle for spreading infectious agents in the medical office? (A) air circulation ducts (B) contaminated supplies (C) hands of employees (D) improper autoclaving (E) soiled examination tables

Hands of employees

An acute infection (A) persists for a long period of time (B) is asymptomatic (C) has periods of relapse and remission (D) has a rapid onset of symptoms, but lasts a short time (E) is caused by the herpes simplex virus

Has a rapid onset of symptoms, but lasts a short time

A question that you would not ask during an interview would be whether the applicant (A) is certified in his or her field (B) has a college degree (C) is able to work on Sundays (D) has a religious affiliation

Has a religious affiliation

A fenestrated sterile drape (A) is used to cover the sterile tray after it is set up to protect it from becoming contaminated (B) has an opening in the middle and is placed over the area of the patient where a surgical incision will be made (C) is a type of bandaging material used to cover a large area of the body (D) is a sterile drape impregnated with an anesthetic medication

Has an opening in the middle and is placed over the area of the patient where a surgical incision will be made

A dumping syndrome diet is suggested for patients who (A) are diabetic (B) have elevated cholesterol (C) have had gastric bypass surgery (D) have Wilson's disease (E) have duodenal ulcers

Have had gastric bypass surgery

To take the blood pressure correctly, the medical assistant should (A) use any blood pressure cuff that is available as long as it fits the patient's arm (B) have the arm at or near the level of the heart (C) pump the cuff until she is unable to hear the pulse anymore (D) release the air from the cuff rapidly in order to decrease patient discomfort (E) position the cuff so that the artery maker is at the level of the elbow

Have the arm at or near the level of the heart

As the best way to document that a patient received written instructions to take home, you should (A) have the receptionist file a note in the patient's chart (B) write an entry in the patient's chart stating that the patient received the materials (C) have the patient sign a document, to be placed in the patient's chart, verifying receipt of the materials (D) have the patient answer questions about the materials to see if he or she read the information (E) conduct a follow-up phone call to the patient

Have the patient sign a document, to be placed in the patient's chart, verifying receipt of the materials

When transferring a patient call to the physician, you should (A) interrupt the physician in an exam room to forward the information about the caller (B) not forward the call, but ask the caller to call back later when the physician is finished with all patients for the day (C) inform the patient that the physician will be upset if interrupted (D) inform the patient that there will be an office visits charge for the call (E) have the patient's medical record available for the physician if no EMR access

Have the patient's medical record available for the physician if no EMR access

One factor that is a positive contribution to the patient's learning process is (A) just keeping quiet and only listening (B) maintaining noncompliance to directions or instructions (C) having family support (D) possessing a know-it-all attitude

Having family support

The material safety data sheet contains information concerning (A) electrical safety (B) emergency office procedures (C) implantable medical devices and their usage (D) any hazardous materials used in construction of the building (E) hazardous chemicals and other harmful substances used in the office

Hazardous chemicals and other harmful substances used in the office

An AED is used to treat which of the following? (A) CVA (B) diabetic coma (C) seizures (D) heart arrhythmias (E) stroke

Heart arrhythmias

Which of the following is a myocardial infarction? (A) weakness of an artery (B) narrowing or blockage of arteries (C) heart attack (D) chest pain (E) buildup of cholesterol in the artery wall

Heart attack

Which of the following statements is TRUE? (A) a spirometer is used to measure the relative humidity of exhaled air (B) the specific gravity of urine is part of the microscopic examination of urine (C) the erthyrocyte sedimentation rate is a means of identifying how fast blood clots (D) Hematocrit is expreed in mm/sec (E) Hemglobin measures the oxgyen-carrying capacity of blood and is expressed in g/dl

Hemglobin measures the oxgyen-carrying capacity of blood and is expressed in g/dl

Which of the following is a spinal cord injury in which paralysis is on one side of the body? (A) multiple sclerosis (B) encephalitis (C) quadriplegia (D) paraplegia (E) hemiplegia

Hemiplegia

Which of the following is a term meaning partial paralysis of half the body? (A) paraplegia (B) quadriplegia (C) hemiplegia (D) neuroplegia (E) monoplegia

Hemiplegia

Which word denotes the condition of total paralysis affecting only one side of the body? (A) hemiparesis (B) hemiplegia (C) paraplegia (D) quadriplegia (E) otioplegia

Hemiplegia

The equivalent of 5 cubic centimeters3 is (A) 5 mg (B) 5 mL (C) 5 cm (D) 5 drops (E) 5 g

5 mL

How long should urine be centrifuged (spun) prior to microscopic examination? (A) 3 minutes (B) 10 minutes (C) 5 minutes (D) 1 minute (E) 2 minutes

5 minutes

At what age should the blood pressure be included in vital signs? (A) 1 year of age (B) 5 years of age (C) 12 years of age (D) 15 years of age (E) 20 years of age

5 years of age

How many major sections does the Current Procedural Terminology (CPT) book have? (A) 4 (B) 5 (C) 6 (D) 7 (E) 8

6

In normal routine practice, how far ahead of time should an appointment book be "blocked out"? (A) never (B) 1 year (C) 6 months (D) 9 months (E) 1 month

6 months

Which of the following is an example of a suture type and size that is used on the face? (A) 2-0 nylon (B) 3-0 gut (C) 6-0 nylon (D) 4-0 silk (E) 2-0 gut

6-0 nylon

The physician orders 300 mg of medication t.i.d. x 10 days. The medication is available in 150-mg capsules. How many capsules will the patient need to complete the course of therapy? (A) 60 (B) 45 (C) 30 (D) 20 (E) 10

60

When determining an erythrocyte sedimentation rate (ESR), the tubes must stand in a sedimentation rack for exactly how many minutes? (A) 60 (B) 75 (C) 90 (D) 105 (E) 130

60

Which of the following is the maximum amount of time a tourniquet should remain on the patient's arm during the performanace of a routine venipunture? (A) 30 seconds (B) 60 seconds (C) 3 minutes (D) 5 minutes

60 seconds

Retention of medical records for minors is generally (A) 7 to 10 years (B) 7 to 10 years after reaching 18 years old (C) 7 to 10 years after becoming an emancipated (D) 7 to 10 years after the age of majority

7 to 10 years after the age of majority

The physician orders 4 g of a medication to be administered via injection. On hand is 0.5 g/mL. Which of the following amounts will the medical assistant administer? (A) 0.5 mL (B) 2 mL (C) 4 mL (D) 8 mL (E) 16 mL

8 mL

What percentage will Medicare pay on an allowed claim? (A) 50% (B) 60% (C) 70% (D) 80% (E) 90%

80%

Mr. Johnson weighs 195 pounds. How many kilograms does Mr. Johnson weigh? (A) 82.52 (B) 93. 61 (C) 88.63 (D) 89.67 (E) none of the above

88.63

If a medical record were numbered 24-73-89, which group of numbers would be the primary unit when using terminal digit numeric filing? (A) 24 (B) 89 (C) 73 (D) always the lowest number (E) always the highest number

89

How many digits are contained in the ZIP + 4? (A) 5 (B) 6 (C) 7 (D) 8 (E) 9

9

The abdomen is divided into how many regions? (A) 4 (B) 6 (C) 8 (D) 9 (E) 10

9

According to the rule of nines, the amount of body surface represented by the head and neck is (A) 1% (B) 4.5% (C) 9% (D) 18% (E) 36%

9%

Lack of payment is usually not considered serious until after (A) 120 days (B) 45 days (C) 60 days (D) 90 days (E) 30 days

90 days

The proper angle of the needle to the skin when administering an intramuscular injection is (A) 30 degree (B) 45 degree (C) 60 degree (D) 90 degree

90 degree

Which of the following is the proper angle of insertion for an IM injection? (A) 10° (B) 15° (C) 20° (D) 45° (E) 90°

90°

Which of the following is NOT a normal vein for phlebotomy? (A) Cubital vein (B) Brachial vein (C) Hepatic vein (D) Cephalic vein (E) Basilic vein

Hepatic vein

The main blood-borne hazard for healthcare workers is (A) hepatitis A (B) hepatitis B (C) hepatitis C (D) HIV (E) cancer

Hepatitis B

Which of the following conditions must be reported? (A) Hypertension (B) Hepatitis B (C) Hemiplegia (D) Hemorrhage (E) Anemia

Hepatitis B

Which of the following terms means "abnormal enlargement of the liver"? (A) hepatitis (B) hepatomalacia (C) hepatomegaly (D) hepatorrhexis (E) hemophilia

Hepatomegaly

Myelomeningocele means (A) swelling of the brain (B) hardening of the bone marrow (C) herniation of the spinal cord and covering on the spinal cord (D) formation of brain and spinal cord (E) drooping of the testicles and scrotume

Herniation of the spinal cord and covering on the spinal cord

Hypothermia in an adult is recognized by a rectal temperature below (A) 99° (B) 98.6° (C) 98° (D) 97.5° (E) 95°

95°

What is the average rectal temperature? (A) 98.6° (B) 99.0° (C) 100.0° (D) 99.6° (E) 101.0°

99.6°

Which of the following statements is true regarding the sterile tray setup? (A) All bandage materials are added to the sterile tray for easy access after the procedure (B) You should pour solutions into the basin on the sterile tray holding the bottle label down so you can see the liquid in the container (C) Surgical handwashing is not required (D) You should reach over the sterile field, not around it, to access something on the other side of the tray (E) A 1-inch border around the sterile field is considered contaminated

A 1-inch border around the sterile field is considered contaminated

Which of the following individuals would require the consent of an adult before treament may be given by a physician? (A) a mentally sound 75-year-old women (B) an emancipated 17-year-old male (C) an unconscious 45-year-old patient brought into the emergency room (D) a 22-year-old single women (E) a 15-year-old girl living with her parents

A 15-year-old girl living with her parents

Of the following situations, which one constitutes a higher level of urgency and should be considered an emergency appointment? (A) A patient needing an employment physical so that he or she can start a new job the next morning (B) An 8-year-old child who sprained an ankle on the school playground that morning (C) A 55-year-old man with difficulty breathing (D) A patient who ran out of medication and needs her blood pressure checked so she can refill her medication

A 55-year-old man with difficulty breathing

If the following patients arrived at the same time to a walk-in center, which patient should be seen first? (A) a 35-year-old female with a sore throat for two days (B) a 55-year-old male with poison ivy rash on his arm (C) a 56-year-old male with dyspnea (D) a 14-year-old male with a swollen ankle (E) an 82-year-old female with anorexia and confusion

A 56-year-old male with dyspnea

Which of the following does NOT represent the concept of cultural competence? (A) a medical assistant will only work with persons who share the same religious beliefs (B) a Hispanic physician who hires non-Hispanic medical assistants (C) an Asian patient seeks medical care from a physician who is Caucasian (D) a medical clinic is located within a culturally diverse neighborhood

A medical assistant will only work with persons who share the same religious beliefs

A crime that is punishable by fine and/or imprisonment for less than a year is called (A) a misdemeanor (B) a felony (C) grand theft (D) burglary (E) attempted murder

A misdemeanor

Which one is not an appropriate use of a modifier added to a CPT code? (A) A mother brings her twins to the office for admission to preschool. Examinations of each are performed. The children also receive DTaP-IPV vaccinations required for preschool (B) A patient is scheduled for a well visit/exam. Upon arrival to the office, he falls in the parking lot, scraping his hand on the pavement, and the wound is examined and treated (C) A bilateral myringotomy is performed for chronic serous otitis media of both ears (D) A patient is prepped for a total colonoscopy. The physician is unable to advance the colonoscope beyond the splenic flexure, and the procedure is discontinued (E) A patient undergoes cardiac ablation to treat cardiac arrhythmia. The cardiovascular surgeon requires the services of an assistant surgeon

A mother brings her twins to the office for admission to preschool. Examinations of each are performed. The children also receive DTaP-IPV vaccinations required for preschool

Which of the following situations is NOT considered to be a reportable incident? (A) a gunshot wound (B) a sexually transmitted disease (C) a negative result of HIV (D) a case of pertussis (E) child abuse

A negative result of HIV

A series of computers linked together to allow information to be shared between them is called (A) the Internet (B) a network (C) electronic mail (E) a database (E) the mainframe

A network

Which of the following situations would be of least concern when involved in a sterile procedure? (A) talking over the sterile field (B) a member of the sterile team having his or her hair loose (C) a nonsterile person entering the room (D) adding nonsterile items to the sterile field (E) a tear in the glove of a member of the sterile team

A nonsterile person entering the room

Which of the following represents an important way to maintain the security and integrity of an electronic health record? (A) a password secured sign-on credential for each user in a facility (B) limited access to anyone but the physician providers (C) single sign-on credentials for the practice office team (D) keeping the data entry device or computer out of sight of patients (E) none of the above

A password secured sign-on credential for each user in a facility

All of the following individuals are part of the Quality Assurance committee EXCEPT (A) a physician (B) an office manager (C) a medical assistant (D) a patient representative (E) a nurse

A patient representative

Of the following, which patient is the least likely to respond to learning objective? (A) A patient who has reached the level of esteem and self-respect on Maslow's hierarchy of needs (B) A patient who perceives the information as important to his or her health (C) A patient who perceives the healthcare team as condescending (D) A patient who has the same culture and ethnic background that you have

A patient who perceives the healthcare team as condescending

Which of the following patients should not be put on hold? (A) a patient with a return migraine headache (B) a patient with an elevated temperature of 100F (C) a patient with difficulty breathing (D) a patient who has had an earache since yesterday, which is now causing moderate pain (E) a patient who has a moth fluttering around in his ear

A patient with difficulty breathing

The law requires a physician to report to the appropriate authorities (A) a person who has received a narcotic drug (B) a physician who participates in genetic research (C) a physician who conducts an abortion (D) a person suspected of elderly abuse (E) a person with cancer

A person suspected of elderly abuse

A wound that results form scraping the skin is a(n) (A) laceration (B) avulsion (C) contusion (D) evisceration (E) abrasion

Abrasion

The type of wound that results from scraping off layer(s) of skin is a(n) (A) bruise (B) laceration (C) avulsion (D) abrasion (E) contusion

Abrasion

The process by which nutrients leave the gastrointestinal system and enter the bloodstream is (A) ingestion (B) digestion (C) absorption (D) metabolism

Absorption

The process by which nutrients leave the gastrointestinal system and enter the bloodstream is called (A) ingestion (B) digestion (C) metabolism (D) absorption (E) excretion

Absorption

The process by which nutrients transfer from the gastrointestinal system into the blood is referred to as (A) ingestion (B) digestion (C) absorption (D) metabolism (E) mastication

Absorption

A physician charging an unreasonable amount for a procedure is most likely an example of (A) fraud (B) abuse (C) upcoding (D) phantom billing (E) unbundling

Abuse

Which of the following is a document that informs and acknowledges patient responsibility for payment if Medicare denies a claim submitted for reimbursement? (A) Care plan (B) Explanation of Benefits (C) Advance Beneficiary Notice (D) Truth in Lending (E) Advance directive

Advance Beneficiary Notice

Pathogens that thrive in the presence of oxygen are called (A) microorganisms (B) spores (C) aerobes (D) anaerobes (E) protists

Aerobes

The domain of learning that includes values, attitudes, and opinions is referred to as (A) cognitive (B) congenital (C) aberrant (D) affective

Affective

Cells that carry or transmit impulses toward the central nervous system are called (A) afferent neurons (B) efferent neurons (C) motor neurons (D) receptors (E) meninges

Afferent neurons

Albumin in the urine could be indicative of (A) hypertension (B) heart failure (C) renal disease (D) diabetes (E) all of the above

All of the above

An incident report should be filled out when which of the following incidents occur(s)? (A) a patient falls and injures himself or herself (B) an employee is pricked by a needle (C) a prescription pad goes missing (D) narcotics are missing (E) all of the above

All of the above

In a large-scale national disaster or disease outbreak, which of the following considerations should be taken into account by a medical practice office? (A) some patients will come to the office for care use to overcrowded emergency rooms (B) the practice may need to administer vaccinations or immunizations to their patients (C) open lines of communication with local public health officials and participation in a coordinated plan (D) None of the above (E) All of the above

All of the above

What computer device moves the cursor on your screen? (A) trackball (B) touchpad (C) mouse (D) pointing device (E) all of the above

All of the above

When asking about the patient's social history, a medical assistant should ask about (A) recreational drug and alcohol use (B) herbal medicines used (C) risky sexual behavior (D) family history (E) all of the above

All of the above

Which of the following activates should be integrated in an effective EHR? (A) patient scheduling of appointments (B) patient billing (C) inventory use of supplies (D) medical and procedural coding (E) all of the above

All of the above

Which of the following activities involves data processing? (A) entering data (B) updating archives (C) maintaining data (D) updating data (E) all of the above

All of the above

Which of the following describes the capability of word processing software? (A) spell checking (B) creating tables and graphs (C) auto correction (D) grammar checking (E) all of the above

All of the above

Which of the following issues should be reviewed by the Quality Assurance committee in the medical office? (A) disallowed insurance claims (B) waiting times for patients (C) emergency procedures (D) data and trends of events and claims (E) all of the above

All of the above

A modifier can be added to all of the following examples EXCEPT (A) a bilateral procedure (B) an assistant in surgery (C) a neoplasm code (D) an evaluation management code (E) a repeat clinical diagnostic lab test

An assistant in surgery

The surge of blood pushed into the ventricles as a result of atrial contraction is known as (A) conductivity (B) excitability (C) an atrial kick (D) contractility (E) regurgitation

An atrial kick

Any foreign substance that enters the body and induces an immune response is a(n) (A) antibody (B) antigen (C) enzyme (D) immunoglobulin (E) globulin

Antigen

Which of the following classifications of medication is used to control high blood pressure? (A) Antipyretic (B) Antiemetic (C) Antihypertensive (D) Antihistamine

Antihypertensive

Which of the following is NOT a defense mechanism? (A) rationalization (B) suppression (C) projection (D) anxiety (E) intellectualization

Anxiety

The term gynecopathy means (A) study of female reproductive system (B) specialist who studies women's diseases (C) inflammation of female organs (D) any disease of the female reproductive system

Any disease of the female reproductive system

A legal, valid contract may include all of the following EXCEPT (A) offer and acceptance (B) a legal subject matter (C) signatures made by mentally competent emancipated minors (D) a valid consideration or something of value (E) any two individuals

Any two individuals

Emergency treatment for a second-degree burn would include (A) bandaging tightly (B) breaking any blisters seen (C) applying a clean, cool, wet cloth to area (D) scrubbing the site with antiseptic soap (E) applying an emollient cream

Applying a clean, cool, wet cloth to area

Which of the following steps is most likely to reduce brusing after venipuncture? (A) applying pressure to the puncture site (B) applying heat to the puncture site (C) leaving the tourniquet in place for 30 seconds after the venipunture (D) placing a bandage over the puncture site (E) wiping the puncture site with alcohol

Applying pressure to the puncture site

A matrix is a(n) (A) form of billing (B) appointment book schedule with blocked out periods of time (C) form used for insurance filing (D) timed laboratory test (E) document used for patient billing

Appointment book schedule with blocked out periods of time

When the medical assistant is preparing to answer incoming calls, what supplies or items should he or she have readily available? (A) patient medical records, coding books, and office policy manual (B) appointment book, calendar, message pad or notepad, and pen and pencil (C) reminder cards, appointment book, and pen and pencil (D) new patient registration forms and change of address forms (E) notepad, medical dictionary, and pen and pencil

Appointment book, calendar, message pad or notepad, and pen and pencil

It would be appropriate to send which of the following to a patient via email? (A) diagnosis (B) lab test results (C) follow-up information (D) appointment request (E) list of medications

Appointment request

Which of the following is the proper sequence for the flow of blood in the body? (A) Artery -> vein -> arteriole (B) Venule -> arteriole -> capillary (C) Vein -> venule -> capillary (D) Capillary -> arteriole -> venule (E) Artery -> arteriole -> capillary

Artery -> arteriole -> capillary

Which of the following blood vessels is proximal to the heart? (A) Iliac artery (B) Carotid artery (C) Ascending aorta (D) Renal artery

Ascending aorta

A way to evaluate the patient's understanding of educational information is to (A) document in the patient's medical record that he or she received the materials (B) design a colorful brochure (C) ask for feedback from the patient (D) assess the patient's individual needs and abilities

Ask for feedback from the patient

The best way to ensure that patients pay for services is to (A) ask patient where they would like the bill mailed (B) give a copy of the bill to patients when they leave the office (C) confirm the name of the patient's insurance company (D) accept checks only, not credit cards (E) ask for payment of services at the time of the office visit

Ask for payment of services at the time of the office visit

To encourage an elderly patient to give information while taking the patient history, the medical assistant should (A) ask questions that can be answered with "yes" or "not" answers (B) interview a family member instead of the patient (C) speak loudly because the patient is likely to be hard of hearing (D) inform the patient in the beginning that there is only a short time to perform this history (E) ask open-ended questions

Ask open-ended questions

When moving a heavy object one should (A) bend from the waist to lift the object (B) ask for help if you try to lift the object but feel it is too heavy (C) make sure that the object is at least 5 inches away from the body (D) asses the object prior to trying to lift it and ask for help if needed (E) lift heavy objects only if they are stored at waist level or higher

Asses the object prior to trying to lift it and ask for help if needed

A wrapped, autoclave, sterile package is opened on the Mayo stand by opening the top flap of the wrapper (A) toward the right side of the table (B) toward the left side of the table (C) away from you (D) toward you

Away from you

An oral temperature registers 99.4° which equates to a(n) (A) rectal reading of 101.4° (B) axillary reading of 98.4° (C) otic reading of 100.4° (D) rectal reading of 99.4° (E) axillary reading of 99.4°

Axillary reading of 98.4°

If a medical assistant draws blood from a patient without consent, he or she is said to have committed which of the following? (A) negligence (B) assault (C) battery (D) libel (E) perjury

Battery

The physician performs an elective surgical procedure without a written consent. The physician is guilty of (A) a bioethics offense (B) breach of confidentiality (C) battery (D) endorsement

Battery

To prevent a breach of security into the office database, all office personnel should (A) have background checks (B) have drug screens (C) have a photo ID (D) be monitored by the system's operator (E) be assigned a password

Be assigned a password

The body of an email communication should (A) provide all available background information on the topic (B) be written in italic using bold and color for emphasis (C) be brief and to the point (D) be written in capital letters (E) be written without any capital letters

Be brief and to the point

A valid contract must (A) be paid in full at the beginning of the period covered (B) be entered into by competent parties (C) always be in writing (D) always cover the patient's family (E) always have a witness

Be entered into by competent parties

The patient pays a copayment (A) after seeing the physician (B) upon receiving a bill from the medial office (C) before being seen by the physician (D) in advance of the visit to the medical office (E) while in the exam room

Before being seen by the physician

High-protein diets are often used (A) before surgery (B) when an infection is present (C) with hypothermia (D) with hyperthermia (E) to treat hypertension, or high blood pressure

Before surgery

All of the following components are a part of Sigmund Freud's theories of psychology EXCEPT (A) id (B) subconscious (C) ego (D) behaviorism (E) superego

Behaviorism

Behavior modification is an application of which type of psychological theory? (A) psychoanalytical theory (B) cognitivism (C) behaviorism (D) humanistic psychology (E) psychiatry

Behaviorsim

The popliteal pulse is located (A) on the thumb side of the wrist (B) behind the knee (C) on the dorsal surface of the foot (D) at the apex of the heart (E) at the inner aspect of the leg in the groin

Behind the knee

All of the following are attributes of a professional EXCEPT (A) having a professional code of ethics (B) being limited to jobs only in the medical field (C) requiring specialized training or knowledge (D) involving values and morals (E) having an organized group to regulate its members

Being limited to jobs only in the medical field

Which of the following best describes the location of the hypochondriac region of the body? (A) below the pelvis (B) below the ribs (C) distal to the colon (D) center of the stomach (E) back of the brain

Below the ribs

The person named as the principal in an insurance contract is called the (A) subscriber (B) beneficiary (C) third-party payer (D) medical provider (E) principal payer

Beneficiary

Non-duplication of benefits means that (A) benefits will not cover preexisting conditions (B) benefits will cover conditions covered by a previous insurance policy (C) the physician may not bill more than one insurance company (D) benefits will be coordinated between two separate insurance companies (E) the insurance benefits will not cover the same condition twice

Benefits will be coordinated between two separate insurance companies

A common antiseptic solution used to prep the surgical site is (A) Betadine (B) alcohol (C) hydrogen peroxide (D) formaldehyde (E) sterile saline

Betadine

Erythema may be caused by all of the following EXECPT (A) sunburn (B) carbon monoxide poisoning (C) dermatitis (D) bile problems (E) blushing

Bile problems

CPT is an abbreviation of the reference manual used for (A) ordering laboratory tests (B) billing insurance companies for procedures (C) reporting diseases to the CDC (D) selecting the fees for each examination (E) providing the diagnosis on a claim

Billing insurance companies for procedures

A procedure that a medical assistant would not expect to take part in when doing minor surgeries in the office is (A) suture of lacerations (B) biopsy of the lung (C) cyst removal (D) biopsy of a skin lesion (E) incision and drainage of a wound

Biopsy of the lung

When a dependent child is covered by the benefit plans of both parents, determination of the primary carrier is based on the (A) coordination of benefits (B) coinsurance (C) assignment of benefits (D) birthday rule

Birthday rule

Which of the following is the method used by insurance carriers to determine the primary insurance for a dependent child of a married couple? (A) explanation of benefits (B) birthday rule (C) coordination of benefits (D) remittance advice (E) encounter form

Birthday rule

What is the smallest amount of information processed by a computer? (A) byte (B) bit (C) megabyte (D) kilobyte (E) gigabyte

Bit

The diet recommended for the treatment of ulcers is (A) low sodium (B) soft (C) clear liquid (D) bland (E) low cholesterol

Bland

Which of the following is an effective disinfectant used in the medial office to destroy blood-borne pathogens? (A) alcohol (B) bleach (C) chlorhexidine gluconate (D) formaldehyde (E) phenol

Bleach

When several tubes of blood are to be drawn, which is drawn first? (A) Anticoagulant tubes (B) Blood culture tubes (C) Tubes with no additive (D) Heparinized tubes (E) EDTA tubes

Blood culture tubes

The "O" in the SOAP method of charting includes the (A) blood pressure reading (B) opinion of a family member (C) symptoms the patient states (D) prior complaints form the patient (E) patient's demographics

Blood pressure reading

When using the SOAP method of charting, which of the following belongs to the O section? (A) Patient's complaint of headache (B) Order for an electrocardiogram (C) Blood pressure reading (D) Physician's request to have patient return for follow-up appointment

Blood pressure reading

Which of the following is an example of nonverbal communication? (A) clarification (B) feedback (C) body language (D) messages (E) e-mail

Body language

Which of the following is the best example of nonverbal communication? (A) clarification (B) feedback (C) body language (D) messages

Body language

Which of the following terms refers to the actual daily recording of the accounts or business transactions of the medical office? (A) day sheets (B) charges (C) account receivable (D) bookkeeping (E) pegboard

Bookkeeping

Annotating consists of (A) jotting down notes in the letter margins (B) a reminder of an action to be taken (C) making a "release mark" (D) both A and B (E) both B and C

Both A and B

Advantages of the numeric filing system include which of the following? (A) it expands easily (B) it uses an alphabetic card system (C) no patient names are listed on the record (D) it is always arranged by color-coded file (E) both A and C

Both A and C

The most important principle of scheduling is (A) flexibility in scheduling (B) strict adherence to the schedule is mandatory (C) educating patients about the importance of being on time for appointments (D) emergency situations take priority (E) both A and D

Both A and D

Which of the following situations should be recorded in the patient's medical record? (A) an established patient reschedules appointment (B) an established patient makes an appointment (C) an established patient cancels an appointment (D) an established appointment is a "no show" (E) both C and D

Both C and D

The abbreviation OU is no longer in use. Instead of using OU, which of the following should be written? (A) both eyes (B) right ear (C) both ears (D) left eye (E) optical unit

Both eyes

When doing an EKG on a patient who has bilateral, below-the-knee amputations, the leg sensors should be placed on (A) the back (B) both upper legs (C) both upper arms (D) both shoulders (E) none of the above

Both upper legs

In an infant, you should check the pulse in which of the following arteries in an emergency situation? (A) Carotid (B) Radial (C) Brachial (D) Femoral (E) Temporal

Brachial

When measuring blood pressure, the medical assistant should place the stethoscope over which artery? (A) apical (B) brachial (C) carotid (D) pedal (E) radial

Brachial

When measuring the blood pressure, the medical assistant will normally place the stethoscope over which artery? (A) Apical (B) Brachial (C) Carotid (D) Radial (E) Aorta

Brachial

The artery located in the upper arm is the (A) brachial artery (B) carotid artery (C) radial artery (D) subclavian artery

Brachial artery

The implantation of radioactive sources into a localized tumor is known as (A) brachytherapy (B) teletherapy (C) radioiodine (D) radiation therapy (E) all of the above

Brachytherapy

A patient who is sight impaired would benefit from patient educational training materials that are produced as (A) braille materials (B) videotapes (C) posters (D) pamphlets (E) brochures

Braille materials

To provide patient education for a patient who is blind, which of the following formats of training materials would be most helpful? (A) Posters (B) DVDs (C) Braille materials (D) Pamphlets and brochures (E) Internet websites

Braille materials

The word part encephal/o means (A) brain (B) head (C) cerebrum (D) skull

Brain

Digestion is the process by which food is (A) changed from liquid fat to solid (B) swallowed (C) broken down chemically and mechanically (D) turned into fat (E) masticated

Broken down chemically and mechanically

A first degree burn can cause all of the following symptoms EXCEPT (A) redness (B) swelling (C) pain (D) broken skin (E) peeling of the skin

Broken skin

The upper respiratory tract includes all of the following EXCEPT the (A) nose (B) pharynx (C) bronchi (D) upper trachea (E) larynx

Bronchi

The suffix -rrhagia means (A) rupture (B) inflammation (C) painful (D) surgical suturing (E) burst forth

Burst forth

When assigned to work in the reception area of the office, you should attempt to answer all incoming telephone calls (A) after assisting all other calls on hold (B) by the third ring (C) by the fourth ring (D) by the fifth ring (E) in between rooming patients

By the third ring

Ascorbic acid is also known is vitamin (A) A (B) B (C) C (D) D

C

When a patient needs a return appointment to discuss laboratory or X-ray findings with the physician, you should (A) call the lab and tell them to have the lab results available by the day of the appointment (B) call the lab to find out when the results will be available and make the return visit based on the date (C) ask the patient to contact the lab to determine when the results will be available (D) tell the lab that the results need to be back to the office by the next morning

Call the lab to find out when the results will be available and make the return visit based on the date

A certified medical assistant enters an exam room and finds that the patient appears unresponsive. What is the first thing she should do? (A) shake the patient (B) call the patient's name (C) call the physician (D) begin CPR (E) close the door quietly and leave the room

Call the patient's name

Which of the following is not required to report as a public health concern? (A) vital statistics (B) a community-wide outbreak of whooping cough (C) gunshot, knife, and other wounds related to violence (D) domestic abuse (E) cancer diagnoses

Cancer diagnoses

A yeast infection that causes vaginitis is (A) candida (B) staphylococci (C) trichomonas (D) tinea (E) scabies

Candida

Which of the following organisms causes yeast infection? (A) Aspergillus (B) Candida (C) Escherichia (D) Staphylococcus (E) Sterptocuccus

Candida

Which of the following is a disposable glass or plastic tube used for hematocrit determination? (A) Microcollection tube (B) Capillary tube (C) Reagent tube (D) Serum separator tube (E) Evaculated glass tube

Capillary tube

The process of making a payment to a provider based on a fixed amount per enrollee assigned to that provider regardless of services provided is (A) exclusion (B) deductible (C) capitation (D) predertermination

Capitation

The primary source of energy for the body is (A) carbohydrates (B) fruits and vegetables (C) vitamin C (D) proteins (E) vitamins

Carbohydrates

During respiration, exhaled air contains primarily (A) oxygen (B) nitrogen (C) carbon dioxide (D) carbon monoxide (E) nitrous oxide

Carbon dioxide

The type of cardiac procedure that requires the use of a treadmill is (A) echocardiography (B) cardiac stress test (C) cardiac angiography (D) 12-lead ECG (E) Holter monitoring

Cardiac stress test

Which of the following defines the term diagnosis-related group? (A) Categories used to determine hospital and physician reimbursement for inpatient services (B) A payment component based on physician work, practice expense, and malpractice expense (C) A method used to average fee profiles to determine what is allowable for reimbursement (D) An incentive program for healthcare providers for participation in reporting quality performance measures to the Center for Medicare and Medicaid Services (E) A statement provided by a health insurance company explaining what medical treatments and/or services were paid to a healthcare provider or facility

Categories used to determine hospital and physician reimbursement for inpatient services

Which of the following sutures does not require removal from the body? (A) Catgut (B) Silk (C) Nylon (D) Cotton

Catgut

Which of the following is NOT a good source of Calcium? (A) Milk (B) Sardines (C) canned salmon (D) cauliflower (E) cheese

Cauliflower

Etiology is a term meaning (A) residual condition (B) metastatic disease (C) cause of the disease (D) prognosis of disease

Cause of the disease

The small pouch that is the first part of the large intestine is the (A) pylorus (B) duodenum (C) cecum (D) ileum (E) jejunum

Cecum

The Health Care Finance Administration is now named (A) Centers for Disease Control and Prevention (B) Department of Health and Human Services (C) Centers for Medicare and Medicaid Services (D) National Institutes of Health (E) American Medical Association

Centers for Medicare and Medicaid Services

What type of mail should be used to send checks, contacts, and any documents that would be difficult to replace? (A) first-class mail (B) certified mail (C) priority mail (D) second-class mail (E) none of the above

Certified mail

Which type of mail should be used when proof is needed that a patient received a letter sent by a physician's office? (A) certificate of mailing (B) registered mail (C) certified mail (D) media mail (E) standard mail A

Certified mail

The order of the vertebral column from top to bottom is (A) cervical, thoracic, sacral, lumbar, coccyx (B) thoracic, lumbar, sacral, coccyx, cervical (C) coccyx, sacral, lumbar, thoracic (D) cervical, thoracic, lumbar, sacral, coccyx

Cervical, thoracic, lumbar, sacral, coccyx

A certified medical assistant has administered a medication ordered by the physician. When charting the medication, he discovers that he has given the wrong dosage to the patient. What is the first thing that he should do? (A) notify the registered nurse in the office (B) notify the physician (C) call 911 (D) call poison control (E) check on the patient

Check on the patient

After drying and removing packs from the autoclave, the first thing that you should do is (A) place the newly sterilized packs under the older ones in the storage area (B) discard all outdated packs (C) check the indicators to make sure it has changed color (D) mark packs with your initials and date the sterilized packs (E) seal in a plastic bag to ensure sterility

Check the indicators to make sure it has changed color

The name of a drug that uses the anatomical or molecular formula is called the (A) street name (B) generic name (C) trade name (D) chemical name (E) common name

Chemical name

The main reason why an ill patient is seeking medical care is referred to as the (A) assessment (B) symptoms (C) chief complaint (D) observation

Chief complaint

The patient's statement describing symptoms and conditions that are the reason for seeking health-care services is the (A) adverse effect (B) primary concern (C) objective finding (D) chief complaint

Chief complaint

The reason for a patient visit is stated on the patient's chart as the (A) referral (B) consult note (C) chief complaint (D) family history (E) social history

Chief complaint

One of the "Cs" of charting includes (A) clear (B) closed (C) computerized (D) complex (E) conditional

Clear

When a group of patients needs immunizations, the best type of scheduling for this is (A) tidal wave (B) clustering (C) modified wave (D) double booking

Clustering

When an insurance policy pays a percentage of the balance after application of the deductible, it is referred to as (A) coordination of benefits (B) co-insurance (C) a co-pay (D) the deductible (E) the birthday rule

Co-insurance

The amount of money owned by the insured to the provider at the time of service is called (A) capitation (B) exclusion (C) fee for service (D) indemnity (E) co-payment

Co-payment

A structure found in the inner ear is the (A) pinna (B) tympanic membrane (C) malleus (D) cochlea

Cochlea

Which of the following represents a charge that ICD-10 makes to the structure of the coding format currently in use? (A) codes will contain seven digits versus five (B) codes will no longer be in alphabetical order within a chapter (C) there will be no reference to the anatomic site involved in a disease, condition, or injury (E) all codes will contain only numbers (E) E and V codes will continue to be used for special circumstances

Codes will contain seven digits versus five

The process of converting descriptions of diseases, injuries, and procedures into numerical designations is termed (A) coding (B) claims (C) subrogation (D) superbill (E) charge slip

Coding

Uncovering irrational beliefs is an important part of what type of psychotherapy? (A) cognitive therapy (B) behavior therapy (C) talk therapy (D) psychoanalytical theory (E) art theory

Cognitive therapy

Which of the following is one of the five Cs of communication? (A) closing (B) contact (C) channeling (D) conformity (E) cohesive

Cohesive

When a patient declares bankruptcy, the medical office must (A) turn over the patient's balance owned to a collection agency (B) write off the balance of the account (C) sue the patient for the balance owed on the account (D) collect unpaid bills through the court appointed representative (E) set up a load repayment plan with interest

Collect unpaid bills through the court appointed representative

In a letter written in block format, the salutation is followed by a (A) comma (B) dash (C) colon (D) period (E) semicolon

Colon

The punctuation mark following the salutation of a professional business letter is a (A) period (B) hyphen (C) comma (D) colon

Colon

The Ishihara test is used to diagnose (A) myopia - nearsightedness (B) hyperopia - farsightedness (C) presbyopia - changes in the vision (D) color blindness (E) need for reading glasses

Color blindness

Which certifying agency allows a medical assistant to use the CMA (AAMA) credential? (A) Registered Medical Assistants (RMA) (B) Commission on Accreditation of Allied Health Education Programs (CAAHEP) (C) American Medical Association (AMA) (D) American Association of Medical Assistants (AAMA) (E) American Medial Technologists (AMT)

Commission on Accreditation of Allied Health Education Programs (CAAHEP)

When a patient has a condition that coexists with his or her primary condition and complicates the treatment and management of the primary condition, it is referred to as (A) late effect (B) comorbidity (C) etiology (D) critical care (E) concurrent care

Comorbidity

A defense based on assigning portions of the responsibility for damages to both plaintiff and defendant is called (A) technical defense (B) defense of denial (C) contributory defense (D) comparative defense (E) assumed risk

Comparative defense

When an individual is overemphasizing certain behaviors to accommodate for real or imagined weaknesses, he or she is (A) regressing (B) compensating (C) projecting (D) rationalizing

Compensating

In psychology, the defense mechanism that covers up weaknesses by emphasizing a more desirable trait is known as (A) sublimation (B) substitution (C) regression (D) paresthesia (E) compensation

Compensation

All of the following are bookkeeping guidelines EXCEPT (A) writing numbers legibly (B) lining up columns of numbers when adding or subtracting (C) checking math carefully, especially the placement of decimal points (D) completing bookkeeping once every two weeks (E) using dark blue or black ink for easier viewing

Completing bookkeeping once every two weeks

Which one of the following does not require a Z code from ICD-10-CM to identify the condition on a CMS-1500 claim form? (A) family history of breast cancer (B) annual GYN exam (C) encounter for flu vaccine (D) screening for HIV exposure (E) complications from a MMR vaccine

Complications from a MMR vaccine

Which of the following would not likely constitute as an act of sexual harassment? (A) complimenting a coworker about a new haircut (B) displaying a calendar with scantily clad men and women (C) requesting a date with a subordinate employee in exchange for a better work schedule (D) e-mailing off color jokes to coworkers because they are so funny and always get a laugh

Complimenting a coworker about a new haircut

Which type of fracture is a bone that is broken into pieces? (A) compound fracture (B) pathological fracture (C) impacted fracture (D) comminuted fracture (E) open fracture

Compound fracture

The cognitive domain of learning refers to (A) attitude (B) physical abilities (C) sensory skills (D) opinions (E) comprehension

Comprehension

The coding term used for the level of care that involves multiple systems or complex involvement of one organ system is (A) problem focused (B) expanded problem focused (C) detailed (D) minimal (E) comprehensive

Comprehensive

Equipment needed for medical transcription is a (A) copy machine (B) facsimile machine (C) telephone (D) computer (E) mouse

Computer

Which one of the following is not a part of the microscope? (A) concave mirror (B) light source (C) objective lenses (D) eyepiece (E) condenser

Concave mirror

According to Piaget, at what developmental stage would a child be expected to understand the differences in size and weights of a group of objects? (A) Sensorimotor (B) Preoperational (C) Formal Operations (D) Concrete operations (E) Self-actualization

Concrete operations

Examining a document for damage before filing it is an example of which of the following filing steps? (A) conditioning (B) storing (C) releasing (D) sorting (E) indexing

Conditioning

The process of gathering all chart items together and preparing them for filing by removing loose pieces of tape or paper clips and replacing them with staples is known as (A) conditioning (B) sorting (C) destroying (D) indexing (E) retrieving

Conditioning

What is the best method to use when one physician needs to consult with another physician who is in a different location? (A) speaker phone (B) collect call (C) three-way call (D) call waiting (E) conference call

Conference call

The role of the medical assistant when checking in a patient is to (A) explain the advantages of different types of medical insurance (B) explain the insurance claim form (C) confirm office coverage for patient's insurance plan (D) explain the patient's insurance policy (E) explain diagnoses

Confirm office coverage for patient's insurance plan

After a patient has had a grand mal seizure, one would expect the patient to be (A) confused and drowsy (B) excited and hyperactive (C) hypotensive with a decreased pulse (D) in need of airway management (E) needing immediate transport to the hospital

Confused and drowsy

All the following are stages in Elizabeth Kübler-Ross's theory of five stages of grief EXCEPT (A) denial (B) anger (C) bargaining (D) confusion (E) acceptance

Confusion

A heart disease that is present at birth is (A) atherosclerosis (B) rheumatic heart disease (C) congenital heart disease (D) angina pectoris (E) maternal

Congenital heart disease

A stethoscope is required for a patient reporting which chief complaint? (A) constipation and abdominal pain (B) numbness and tingling in his or her right hand and fingers (C) rheumatoid arthritis (D) a skin lesion that has increased in size in the last two months (E) a sore throat

Constipation and abdominal pain

When a physician requests the services of another physician whose opinion or advice assists in the evaluation or treatment of a patient's illness or suspected problem, the component section used is titled (A) critical care (B) consultation (C) counseling (D) concurrent care (E) comorbidity

Consultation

Which of the following is not a recommended step in taking inventory of office supplies? (A) use an inventory log to record supplies on hand (B) record the number of currently available items and units in an adjacent column (C) Determine the reorder level for each item listed (D) Consulting all users of the office supply or item to restock or purchase new products before placing an order (E) Record new office supply purchases as they are made and add a note specifying the reorder level for each item

Consulting all users of the office supply or item to restock or purchase new products before placing an order

The presence of non-contained blood or other potentially infectious material in a medical environment is called (A) exposure potential (B) a biohazard (C) contamination (D) occupational exposure (E) none of the above

Contamination

A function of managing the physical facility may be to (A) purchase pharmaceuticals (B) contract for landscaping maintenance (C) upgrade the electronic health record system (D) replace the electrocardiogram (ECG) machine (E) evaluate a new payroll service

Contract for landscaping maintenance

When the medical assistant is given the task of trying to collect payment on an account, it is appropriate practice to first (A) contract the client's employer (B) contact the client at home before 8:00 AM (C) leave a message on the client's answering machine about possible lawsuits or small claims court activity if he or she does not call you back (D) contract the client about the overdue bill through a mailed letter or notice attached to his or her bill (E) visit the patient at his or her home to discuss a payment plan

Contract the client about the overdue bill through a mailed letter or notice attached to his or her bill

Acquired, natural, active immunity is achieved by (A) injection of immune serum (B) nursing babies with mother's milk (C) contracting the disease (D) injection of a vaccine (E) immunizing with antibodies of a disease

Contracting the disease

What does the QRS complex represent? (A) contraction of the ventricles (B) recovery of the ventricles (C) contraction of the atria (D) recovery of the atria (E) repolarization

Contraction of the ventricles

A condition in which a drug should NOT be administered is called a (A) polypharmacy (B) prophylaxis (C) contraindication (D) teratogen (E) none of the above

Contraindication

When the plaintiff is found to be in some part responsible for injury and the health care giver is NOT held responsible, is called (A) assumed risk (B) contributory risk (C) comparative risk (D) technical defense (E) intervening cause

Contributory risk

When the plaintiff is found to be in some part responsible, is called (A) assumed risk (B) contributory risk (C) comparative risk (D) technical defense (E) intervening cause

Contributory risk

The microscope condenser is responsible for (A) collecting and concentrating light rays (B) holding and moving the slide (C) controlling the amount of light focused on an object (D) course and fine adjustment for object focus (E) evaporating water from the slide

Controlling the amount of light focused on an object

A wound in which the skin is still intact is called a(n) (A) abrasion (B) laceration (C) contusion (D) open fracture (E) burn

Contusion

The type of soft tissue injury that is a closed wound occurring from blunt tramua to the body is a(n) (A) adrasion (B) avulsion (C) contusion (D) laceration (E) puncture

Contusion

Scanners are devices that (A) store data (B) convert hard-copy data into a format that can be recognized by the computer (C) make copies (D) send data over phone lines (E) maintain security

Convert hard-copy data into a format that can be recognized by the computer

Which of the following would require the revocation of a physician's license to practice medicine? (A) conviction of a felony (B) conviction of a misdemeanor (C) multiple patient complaints (D) filing for bankruptcy (E) being chronically late

Conviction of a felony

The practice of one insurance company working with other insurance plans to determine the amount each will pay when a patient has more than one insurance plan is referred to as (A) capitation (B) coinsurance (C) third-party payment (D) assignment of benefits (E) coordination of benefits

Coordination of benefits

When more than one policy pays on a claim, it is called (A) coordination of benefits (B) coinsurance (C) a co-pay (D) the deductible (E) the birthday rule

Coordination of benefits

Which of the following is another name for a non-duplication of benefits clause? (A) coordination of benefits (B) major medical (C) catastrophic coverage (D) co-payment (E) service benefit plan

Coordination of benefits

The federal government is currently offering incentives to support and aspect of implementation of EHR? (A) system selection among vendors (B) planning for EHR implementation (C) staffing and staff training (D) cost of purchase or lease of a system (E) patient use of system

Cost of purchase or lease of a system

Nonverbal communication includes all of the following EXCEPT (A) facial expressions (B) coughing (C) nodding (D) posture (E) hand gestures

Coughing

The patient is having occult blood in the stool caused by a medication that he is taking. Which of the following medications would you suspect? (A) Lisinopril (B) Coumadin (C) Prozac (D) Hydrocholothiazide (E) Ativan

Coumadin

When a health professional has a discussion with a patient and his or her family concerning diagnosis, recommendations, risks, benefits, prognosis, and options, the specific coding component used is under the heading (A) consultation (B) critical care (C) concurrent care (D) counseling

Counseling

A newborn's pulse is most accurately measured at which of the following sites? (A) behind the knee (B) inside the forearm (C) cover the apex of the heart (D) side of the neck (E) side of the wrist

Cover the apex of the heart

Emergency treatment for third-degree burns is (A) immersing the body part in cold water (B) applying an ice pack to the affected part (C) removing any blisters that form (D) covering the victim and notifying EMS (E) applying an antibiotic ointment

Covering the victim and notifying EMS

Treatment of third-degree burns includes (A) immersing body part in cold water (B) applying an ice pack to the affected part (C) removing any blisters that form (D) covering the victim and notifying EMS

Covering the victim and notifying EMS

A disadvantage of electronic medical records (EMRs) is that they (A) create a possible lack of security (B) cannot be continuously updated (C) can create "lost" records (D) have access difficulties (E) require a learning curve

Create a possible lack of security

"CMA (AAMA)" written after a medical assistant's name indicates (A) registration (B) license (C) compliance (D) credentials (E) clinical experience

Credentials

The ability of a witness to convince a judge or jury to believe him or her is called (A) perjury (B) sincerity (C) deposition (D) burden of proof (E) credibility

Credibility

An example of an inflammatory bowel disease is (A) gastritis (B) pyloric stenosis (C) Crohn disease (D) Vincent disease (E) Hodgkin disease

Crohn disease

Strabismus is a condition of the eye causing (A) nearsightedness (B) farsightedness (C) drooping eyelids (D) cross-eyed appearance (E) redness of the sclera

Cross-eyed appearance

The proper procedure to correct an error in a patient's hard-copy chart is to (A) date and sign the correction (B) white out the error before writing in the correction (C) draw a single line through the error with red ink (D) always start a new line in the chart for corrections

Date and sign the correction

The medical assistant should gather all the appropriate patient data before the ECG procedure EXCEPT (A) patient's height and weight (B) date of the patient's first ECG procedure (C) patient's current medications (D) time and date of the recording

Date of the patient's first ECG procedure

After opening the mail, a medical assistant should (A) date-stamp the letter (B) put it aside until the patients are gone (C) give it to the physician immediately (D) read the mail for importance (E) put it in a folder to deliver later

Date-stamp the letter

Which of the following would be the best salutation to use in a business letter? (A) Best regards (B) Dear Dr. Smith (C) Yours truly (D) Sincerely (E) To whom it may concern

Dear Dr. Smith

Which of the following would be the best salutation to use in a letter sent to a doctor? (A) Yours truly, (B) Dear Dr. Smith, (C) Best regards, (D) Sincerely, (E) Dear Mark,

Dear Dr. Smith

Medical examiner cases involve (A) deaths (B) births (C) communicable diseases (D) professional misconduct (E) respondeat superior

Deaths

When a charge is made to an account, it is called a(n) (A) posting (B) credit (C) debt (D) adjustment

Debt

The Ds of negligence include all the following EXCEPT (A) damages (B) duty (C) debts (D) dereliction (E) direct cause

Debts

The receiving and interpreting of a message is known as (A) decoding (B) feedback (C) encoding (D) acceptance (E) sending

Decoding

The purpose of adjusting the normal standard to one-half standard is to (A) conserve paper (B) enlarge the height of the patient's ECG tracing (C) decrease the size of the patient's ECG tracing (D) eliminate artifacts in the tracing (E) ensure proper lead placement

Decrease the size of the patient's ECG tracing

The term leukopenia means (A) increased platelets (B) decreased white cells (C) enlarged red cells (D) increased thrombocytes (E) increased white count

Decreased white cells

The amount of eligible charges each patient must pay each calendar year before the plan begins to pay benefits is called (A) coinsurance (B) exclusion (C) eligibility (D) capitation (E) deductible

Deductible

Which one of the following is not included in the Four Ds of Negligence? (A) Duty (B) Dereliction of Duty (C) Direct Cause (D) Defamation of Character (E) Damages

Defamation of Character

The "Four D's" are used to determine malpractice, the following are the "D's" EXCEPT (A) direct cause (B) duty (C) derelict (D) defendant

Defendant

The person accused of a crime or illegal act is the (A) plaintiff (B) defendant (C) jury (D) bench (E) agent

Defendant

The person accused of a crime or illegal act is the (A) plaintiff (B) defendant (C) jury (D) bench (E) agent

Defendant

Psychological behaviors that protect a person from guilt and shame are (A) therapeutic techniques (B) defense mechanisms (C) cultural differences (D) language barriers

Defense mechanisms

Sarcasm, repression, and denial are examples of which psychological mechanism used to deal with stressful situation? (A) Grief (B) Unconscious mind (C) Defense mechanisms (D) Ego (E) Self-actualization

Defense mechanisms

To avoid legal and ethical issues, patients' medical records should be properly maintained, which includes all of the following EXCEPT (A) entry of any broken or missed appointments (B) letter sent to patient to notify of withdrawal of care (C) notation of patient's noncompliance with the treatment plan (D) delay in filing test results (E) initialing of all corrections made in a medical chart

Delay in filing test results

Maintaining a professional relationship with the patient means that you should (A) become personally involved with the patient (B) become socially interactive with the patient (C) disclose private, personal information about the physician (D) give the patient your private phone number in case of emergency (E) deliver patient care that allows you to continue to provide objective medical care

Deliver patient care that allows you to continue to provide objective medical care

Which of the following is the documentation that is gathered regarding a patient's address and insurance information? (A) chief complaint (B) demographics (C) family history (D) medical history (E) medications

Demographics

Communicating with someone who is grieving the loss of a loved one is difficult when the person refuses to acknowledge the loss. This type of behavior is referred to as (A) sympathy (B) mourning (C) denial (D) depression

Denial

When a person refuses to acknowledge the loss of a loved one, the type of behavior is (A) sympathy (B) mourning (C) denial (D) depression (E) withdrawal

Denial

Elizabeth Kubler-Ross's five stages of grief are (A) anxiety, anger, bargaining, depression, acceptance (B) denial, anger, bargaining, depression, acceptance (C) denial, anger, projection, depression, acceptance (D) denial, anger, outrage, bargaining, depression (E) denial, rationalization, anger, depression, acceptance

Denial, anger, bargaining, depression, acceptance

A medical assistant who continually asks to leave work early for personal reasons is lacking the quality of (A) foresight (B) initiative (C) dependability (D) efficiency (E) compassion

Dependability

A person's spouse or child who is covered under the benefits plan is called the (A) group member (B) coinsured (C) primary carrier (D) carrier (E) dependent

Dependent

Sworn testimony given outside of court is called? (A) Subpoena (B) Deposition (C) Standard of care (D) Evidence (E) Verdict

Deposition

Which of the following is never included in an equipment-purchase agreement? (A) service contract (B) training (C) depreciation (D) price (E) seller information

Depreciation

A patient who is withdrawn, weeping, and isolated from others may be experiencing (A) anger (B) denial (C) depression (D) empathy

Depression

The medical term used to describe any skin lesion or eruption is (A) dermatomycosis (B) dermatoplasty (C) dermatoid (D) dermatoma (E) dermatosis

Dermatosis

The suffix -lysis refers to (A) formation (B) hardening (C) abnormal (D) destruction

Destruction

The primary purpose of a patient flow analysis is to (A) identify patients who are late for appointments (B) demonstrate to insurance companies that the office does a good job (C) determine the efficiency of the practice (D) fire ineffective staff (E) encourage the physician to see more patients

Determine the efficiency of the practice

When the medical assistant is dealing with a difficult caller on the phone, he or she should first (A) ask the physician to handle the call (B) forward the call to the office manager (C) tell the caller you will hang up if he or she continues to be difficult (D) determine the problem and the appropriate staff who can help (E) alert another staff member to witness the call

Determine the problem and appropriate staff who can help

When dealing with a difficult caller, you should (A) forward the call to the physician (B) forward the call to the office manager (C) tell the caller you will hang up if he or she continues to be difficult (D) determine the problem and the appropriate staff member who can help the caller (E) put the caller on hold until he or she hangs up

Determine the problem and the appropriate staff member who can help the caller

Which of the following functions would NOT be the responsibility of the human resources department of a medical practice? (A) verifying credentials of employee candidates (B) establishing hiring polices (C) determining the medical assistant scope of practice (D) managing payroll and benefits (E) terminating employees

Determining the medical assistant scope of practice

Scheduling duties include all the following EXCEPT (A) setting up the matrix of the appointment book (B) calling patients to remind them of their appointments (C) documenting any missed or rescheduled appointments in the patient's record (D) determining the time of day the office will accept appointments

Determining the time of day the office will accept appointments

A function of the liver is to (A) detoxify harmful substances, such as alcohol and certain drugs (B) produce insulin to metabolize glucose (C) absorb nutrients into the bloodstream (D) assist in digestion by producing hydrochloric acid

Detoxify harmful substances, such as alcohol and certain drugs

The thoracic and abdominal cavities of the body are separated by the (A) ribs (B) stomach (C) diaphragm (D) peritoneum

Diaphragm

The midsection (shaft) of a long bone is called a(n) (A) diaphysis (B) epiphysis (C) cartilage (D) condyle (E) fossa

Diaphysis

An example of a deep heating agent is (A) diathermy (B) hydrocollator pack (C) infrared lamp (D) paraffin bath

Diathermy

The style of speaking and enunciating words is referred to as (A) diction (B) pronunciation (C) expression (D) conversation (E) inflection

Diction

Dyspepsia refers to (A) difficulty speaking (B) difficult digestion (C) difficulty breathing (D) abnormal pain (E) difficulty swallowing

Difficult digestion

The term dyskinesia means (A) painful knee (B) difficult movement (C) deformed spine (D) curved spine

Difficult movement

The sympathetic system of the autonomic nervous system is responsible for (A) constriction of the pupil of the eye (B) decrease in rate of heartbeat (C) dilation of bronchi of the lungs (D) constriction of blood vessels to skeletal muscles (E) slowing the pulse

Dilation of bronchi of the lungs

The term rhinorrhea means (A) inflammation of the nose (B) suturing of the nostrils (C) discharge from the nose (D) enlargement of the nose

Discharge from the nose

Which of the following actions may be taken once a patient account has been turned over to a collection agency? (A) reduce the bill by the commission fee and continue billing (B) reduce the bill by the commission fee and discontinue billing (C) continue billing (D) discontinue billing (E) continue billing and add calling the patient to the attempts to collect the overdue bill

Discontinue billing

The term osteoarthropathy means (A) bone inflammation (B) inflammation of joins (C) condition of swollen joints (D) disease of joints and bones (E) infection of the bones

Disease of joints and bones

The term nephropathy means (A) distention of the bladder (B) infection in the kidney (C) inflammation of a nerve (D) disease of the kidney

Disease of the kidney

The term neuropathy means (A) inflammation of the nerves (B) hardening of the nerves (C) disease of the nerves (D) surgical removal of nerves

Disease of the nerves

A restricted-fat diet is prescribed for patients who have (A) diseases of the pancreas (B) morbid obesity (C) hypertension (D) renal disease (E) liver disease

Disease of the pancreas

Which of the following choices is NOT a main type of filing system used in the medical office? (A) diseases (B) numeric (C) alphabetic (D) subject (E) last name

Diseases

Which of the following terms describes a cleaning product that reduces or eliminates infectious organisms? (A) germicide (B) antiseptic (C) detergent (D) surgical scrub (E) disinfectant

Disinfectant

Which of the following is an example of a standard precaution for infection control? (A) disinfecting the examination table after each patient (B) emptying the garbage can weekly (C) recapping used needles with the two-hand method (D) wearing heavy gloves to remove instruments from the autoclave (E) wearing two sets of gloves when cleaning surgical intruments

Disinfecting the examination table after each patient

The patient looks for all of the following attributes in a medical assistant EXCEPT (A) dependability (B) clean appearance (C) courteousness (D) disinterest (E) flexibility

Disinterest

One method of backing up a file to a computer medical record is called the (A) file folder (B) out guide (C) disk (D) electronic copy

Disk

The epigastric anatomical region of the abdomen is located (A) posterior to the kidneys (B) inferior to the colon (C) anterior to the pelvis (D) distal to the sternum

Distal to the sternum

The term hydronephrosis means (A) inability to retain urine (B) involuntary discharge of urine (C) inflammation and infection of the renal pelvis (D) distention of the renal pelvis resulting from obstructed flow of urine (E) excessive urine

Distention of the renal pelvis resulting from obstructed flow of urine

A drug that increases urine production is called (A) antibiotic (B) hyolipidemic (C) antiphyertensive (D) laxative (E) diuretic

Diuretic

To convert milligrams to grams (A) divide by 100 (B) divide by 1,000 (C) multiply by 100 (D) multiply by 1,000 (E) subtract the numerator from the denominator

Divide by 1,000

What should the medical assistant do if a patient misses an appointment? (A) document the no-show in the appointment book and in the patient's chart (B) notify the patient that she will be charged for the appointment (C) refuse to reschedule an appointment for the patient (D) schedule another appointment for the patient but patient must confirm (E) erase the appointment from the appointment book

Document the no-show in the appointment book and in the patient's chart

Of the following, which is very important for the person who is performing patient education? (A) Producing patient brochures (B) Using technical words when instructing (C) Documenting in the patient record whatever teaching is performed (D) Learning other languages to facilitate job performance (E) Assuring the patient considers you his or her friend

Documenting in the patient record whatever teaching is performed

Passive exercise means that the patient (A) does not move the body part without assistance (B) can move the joints freely (C) has full range of motion (D) cannot move the joints freely (E) uses weights when exercising

Does not move the body part without assistance

A viral infection (A) cannot be transmitted by droplets (B) will always resolve in 7 to 10 days (C) does not respond to antibiotic treatment (D) causes tuberculosis (E) can always be prevented by vaccination

Does not respond to antibiotic treatment

When the patient is lying face up with feet flat and knees bent, he or she is in which position? (A) Fowler's (B) Sims' (C) dorsal recumbent (D) prone (E) supine

Dorsal recumbent

The pulse point located on the top of the foot is the (A) femoral (B) dorsalis pedis (C) temporal (D) popliteal (E) ulnar

Dorsalis pedis

Under which of the following systems are two patients scheduled for the same appointment time? (A) Modified wave (B) Double booking (C) Wave scheduling (D) Open scheduling (E) Modified scheduling

Double booking

Which of the following does NOT refer to a managed care organizational model? (A) Integrated deliver (B) Health maintenance organization (C) Preferred provider organization (D) Double-entry system (E) Utilization review organization

Double-entry system

Which of the following methods is used to correct an error in patient's chart? (A) cover the error with correction fluid (B) try to write over the error (C) draw a single line through the error and make the correction above the error (D) use red ink to write the correction in the margin (E) rewrite the process note

Draw a single line through the error and make the correction above the error

Which of the following is the best method for correcting an error in a paper medical record? (A) neatly cover the error with correction fluid so that the correct information can be entered (B) draw a double line through the error in red ink (C) draw a line through the error in red ink (D) draw a line through the error in red ink, and sign you full name, date the entry, and write the time that the error was corrected (E) draw a single line through the error with red ink, and write your initials and the date near the correction

Draw a single line through the error with red ink, and write your initials and the date near the correction

Which organization registers physicians to prescribe controlled substances? (A) Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) (B) Drug Enforcement Administration (DEA) (C) Occupational Safety and Health Administration (OSHA) (D) Health Insurance Portability and Accountability Act (HIPPA) (E) Food and Drug Administration (FDA)

Drug Enforcement Administratoin (DEA)

Which of the following agencies is responsible for enforcing the Controlled Substance Act? (A) American Medical Association (B) Drug Enforcement Administration (C) Food and Drug Administration (D) Federal Trade Commission (E) Physician's Desk Reference

Drug Enforcement Adminstration

The first portion of the small intestine is the (A) jejunum (B) ileum (C) duodenum (D) pylorus

Duodenum

Which of the following suffixes is NOT an adjective ending meaning "pertaining to"? (A) -ic (B) -ac (C) -al (D) -ity (E) -ous

-Ity

The suffix meaning the study of is (A) -logist (B) -graphy (C) -logy (D) -scopy (E) -osis

-logy

Calculate the following dosage: the physician has ordered 500 units of vitamin B12. The medical assistant has on hand vitamin B12 at a concentration unit of 1,000 units/mL. How many units should the medication give the patient? (A) 0.1 mL (B) 1.5 mL (C) 0.2 mL (D) 0.5 mL (E) 1.5 mL

0.5 mL

Calculate the following dosage: the physician orders 250 mg of ceftriaxone. The vial on hand contains ceftriaxone at a concentration of 500 mg/mL. How much medication will be administered? (A) 0.2 mL (B) 0.3 mL (C) 0.4 mL (D) 0.5 mL (E) 0.6 mL

0.5 mL

The physician orders 2.5 mg of Compazine, IM. Available is Compazine 5 mg/mL provided in a 10-mL multidose vial. How many milliliters will you give the patient? (A) 0.1 mL (B) 0.25 mL (C) 0.5 mL (D) 1.0 mL

0.5 mL

Which medication amount is correctly stated? (A) .5 mgs (B) 0.5 mgs (C) 00.5 mgs (D) .50 mgs (E) 1/2 mgs

0.5 mgs

Calculate the following drug dosage: an infant who weighs 12 pounds 5 ounces is ordered fluconazole qid for treatment of thrush. The label reads 150 mg in 3 cc of suspension. The recommended range of the medication is 3 mg/kg/day. How much should the infant receive per dose? (A) 0.2 cc (B) 0.4 cc (C) 0.6 cc (D) 0.8 cc (E) 1.0 cc

0.8 cc

Prior to a blood draw, a tourniquet should not be left on an arm longer than (A) 5 minutes (B) 4 minutes (C) 3 minutes (D) 2 minutes (E) 1 minute

1 minute

The measurements of the smallest blocks on standard ECG graph paper are (A) 1 mm wide by 5 mm high (B) 1 cm high by 1 cm wide (C) 5 mm wide by 1 mm high (D) 1 mm wide by 1 mm high

1 mm wide by 1 mm high

The medical assistant should ensure the physician has for which of the following each day? (A) wave scheduling (B) double booking (C) open-hours scheduling (D) emergency booking (E) pharmaceutical booking

Emergency booking

Which of the following body systems includes the thyroid and pituitary glands? (A) Excretory (B) Integumentary (C) Endocrine (D) Circulatory (E) Nervous

Endocrine

The innermost layer of the uterus is the (A) perineum (B) myometrium (C) endometrium (D) peritoneum (E) cervix

Endometrium

When a check is received in the office, the medical assistant should first (A) place the check in a cash lockbox (B) endorse the check in writing or with a rubber stamp reading "for deposit only" (C) add any outstanding checks to the bank statement balance (D) add to the bank statement the amount of interest earned on the account that month

Endorse the check in writing or with a rubber stamp reading "for deposit only"

An instrument used to examine the interior of canals or of hollow organs is a(n) (A) retractor (B) catheter (C) dilator (D) curette (E) endoscope

Endoscope

The term adrenomegaly means (A) pathology of gland (B) destruction of tissue (C) enlargement of the adrenal gland(s) (D) condition of the thyroid (E) inflammation of a gland

Enlargement of the adrenal gland(s)

Cardiomegaly is a term that means (A) rupture of the heart (B) hardening of the heart tissue (C) inflammation of the heart (D) occlusion of heart vessels (E) enlargement of the heart

Enlargement of the heart

The term hepatomegaly means (A) dysfunction of the kidneys (B) underdevelopment of the liver (C) increased production of blood cells (D) enlargement of the liver (E) hemorrhage from the liver

Enlargement of the liver

The term splenomegaly means (A) prolapse of the spleen (B) dysfunction of the spleen (C) pain in the spleen (D) enlargement of the spleen

Enlargement of the spleen

To reconcile a checking account, you must (A) ensure that the information on the bank statement agrees with the information in the check register (B) add to the checkbook balance any monthly fees or bank charges that are listed on the bank statement (C) add any outstanding checks to the bank statement balance (D) add to the bank statement the amount of interest earned on the account that month

Ensure that the information on the bank statement agrees with the information in the check register

When adding a laboratory report to a patient's chart, you should (A) file all materials in the front of the chart regardless of the type of record it is (B) photocopy all records and retain in a separate file (C) ensure that the physician has initialed all reports before they are inserted into the chart (D) sign all documents with the medical assistant title and file in the patient's chart

Ensure that the physician has initialed all reports before they are inserted into the chart

Which of the following prohibits discrimination in lending? (A) Fair Debt Collection Practices Act (B) Equal Credit Opportunity Act (C) Section Z of the Truth and Lending Act (D) Title VII of the Civil Rights Act of 1964 (E) none of the above

Equal Credit Opportunity Act

Which of the following terms may be defined as the science of designing equipment in a workplace to help workers reach maximum productivity and reduce fatigue and discomfort? (A) ergonomics (B) kinesiology (C) physiology (D) body mechanics (E) etiology

Ergonomics

Cognitive theory offers an approach to psychology that encourages individuals to examine (A) their dreams (B) errors in their thinking (C) rational beliefs (D) grief and loss (E) needs and desires

Errors in their thinking

A blood cell that carries oxygen and has no nucleus is a/an (A) leukocyte (B) platelet (C) erythrocyte (D) thrombocyte

Erthrocyte

Which of the following makes up the greatest amount of solid components in blood? (A) platelets (B) leukocytes (C) erythrocytes (D) phagocytes (E) lymphocytes

Erythrocytes

The cellular components of blood include (A) erythrocytes, leukocytes, and platelets (B) anticoagulants, antibodies, and electrolytes (C) plasma, serum, and hemoglobin (D) lipids, amino acids, and albumin

Erythrocytes, leukocytes, and platelets

Which of the following bacteria is normally found in the intestinal tract, but can cause infection if it gains entry into the urinary tract? (A) Staphylocuccus (B) Chlamydia (C) Giardia lamblia (D) Escherichia coli (E) prions

Escherichia coli

Which of the following statements is NOT true about a typical purchasing procedure in a medical office? (A) an authorized person should be in charge of purchasing (B) receipts of good should be record (C) high-quality goods should be ordered at the lowest price (D) shipments should be checked against packing slips (E) every employee can order supplies and write a check from petty cash

Every employee can order supplies and write a check from petty cash

Which of the following statements is NOT true about a typical purchasing procedure in a medical office? (A) an authorized person should be in charge of purchasing (B) receipts of good should be recorded (C) high-quality goods should be ordered at the lowest price (D) shipments should be checked against packing slips (E) Every employee can order supplies and write a check from petty cash

Every employee can order supplies and write a check from petty cash

A physical inventory of office equipment should be taken (A) every year (B) every two years (C) every three years (D) every five years (E) every ten years

Every year

How frequently should the medical assistant renew on-call repair service contracts? (A) every three months (B) every six months (C) every year (D) every two years (E) every five years

Every year

How often should a certified medical assistant attend classes on ICD-10-CM and CPT coding updates? (A) every 2 years (B) an ICD-10-CM workshop annually and a CPT workshop every 2 years (C) every year (D) Purchasing updated ICD-10-CM and CPT code books and reviewing code changes (E) No formal workshops or classes are necessary

Every year

How often should the policy and procedures manual be updated? (A) every month (B) every six months (C) every year (D) every two years (E) every five years

Every year

When checking the sterile supplies in the office, the medical assistant should (A) unwrap and reserialize any sterile packs that are older than 21 days (B) examine sterile packs and discard any that are damaged (C) arrange sterile packs and discard any that are damaged (D) seal sterile backs that are expired in plastic in order to extend the time they may be used (E) discard sterile packs that have been taken into patient rooms but not used

Examine sterile packs and discard any that are damaged

When a medical record or patient file is audited, it is (A) purged (B) examined (C) destroyed (D) shredded

Examined

The term oophorectomy means (A) formation of an ovum (B) repair of an ovary (C) rupture of the uterus (D) incision into the uterus (E) excision of an ovary

Excision of an ovary

A condition or circumstance for which the health insurance policy will not provide benefits is a(n) (A) benefit (B) exclusion (C) review (D) waiting period (E) capitation

Exclusion

What communicating with a difficult, challenging patient, you should (A) exhibit a diplomatic attitude (B) display an attitude of authority (C) make sure the patient knows the office is correct (D) always ask the patient to put any complaints in writing

Exhibit a diplomatic attitude

All of the following are requirements for safety in the medical office EXCEPT (A) a working fire extinguisher (B) a working smoke alarm (C) exists marked only in Braille (D) a written plan for exposure to bloodborne pathogens (E) safety training for all employees

Exists marked only in Braille

All of the following transport forms are passive EXCEPT (A) diffusion (B) filtration (C) exocytosis (D) osmosis (E) facilitated diffusion

Exocytosis

The statement issued to the provider and the patient that lists the details of a payment that has been made by the insurance plan is the (A) fee schedule (B) coordination of benefits (C) assignment of benefits (D) explanation of benefits (E) deductible

Explanation of benefits

The classification of mail that guarantees delivery the following day is (A) First-Class Mail (B) Certified Mail (C) Registered Mail (D) Express Priority Mail

Express Priority Mail

The fastest way to mail a letter using the U.S. Postal Service is (A) first-class mail (B) media mail (C) priority mail (D) certified mail (E) express mail

Express mail

Which type of mail service classification is the fastest? (A) first-class mail (B) priority mail (C) express mail (D) media mail (E) certified mail

Express mail

Which of the following is the best way to respond to an angry caller? (A) hang up or place the caller on hold (B) immediately forward the call to the physician (C) believe everything the caller says (D) admit to the mistake or error (E) express regret, but do not admit to the mistake or error just to appease the patient

Express regret, but do not admit to the mistake or error just to appease the patient

The term acrocyanosis means a blue condition of the (A) extremities (B) neck (C) face (D) torso (E) head

Extremities

Diabetic retinopathy is a result of damage to the (A) heart (B) lungs (C) eyes (D) brain

Eyes

When a physical exam has been preformed and the physician documents PERRLA, what part(s) of the body is this term referring to? (A) eyes (B) ears (C) throat (D) heart (E) abdomen

Eyes

When performing a physical exam, the abbreviation PERRLA is used to describe what part(s) of the body? (A) Abdomen (B) Nose and sinuses (C) Ears (D) Eyes (E) Heart

Eyes

The abbreviation used in an appointment book to indicate a patient is coming in to see the physician about a medical problem already treated is (A) F/U (B) CPX (C) NP (D) BE (E) NS

F/U

The agency that controls the drugs that are acceptable for safe use and sale in the United States is the (A) DEA (B) AMA (C) FDA (D) CDC

FDA

Which of the following federal agencies was formed as the first attempt to establish consumer protection in the manufacture of drugs and foods? (A) OSHA (B) HIPAA (C) FDA (D) DEA (E) CLIA

FDA

Which of the following is the federal agency that controls and governs food, drugs, cosmetics, and medical devices? (A) DEA (B) PDR (C) FDA (E) FBI (E) AMA

FDA

Social Security is also known as (A) FUTA (B) SSF (C) MICR (D) ABA (E) FICA

FICA

The withholding from an employee's paycheck for Social Security and Medicare is required under which law? (A) FICA (B) FCC (C) HCFA (D) IRA (E) FUTA

FICA

The term cervicofacial pertains to the (A) neck and arm (B) face and neck (C) spine and pelvis (D) face and scalp

Face and neck

Types of patient appointment reminders used by offices include the following EXCEPT (A) postcards (B) appointment cards (C) telephone calls (D) facsimile (Fax)

Facsimile (Fax)

A form of malpractice is nonfeasance, which means (A) failure is to act when duty is indicated, resulting in harm (B) improper performance of an act, resulting in or causing harm (C) performance of an improper act, resulting in or causing harm (D) not charging a fee

Failure is to act when duty is indicated, resulting in harm

OSHA may cite a medical office for which of the following employee actions? (A) abusive telephone behavior (B) bending and lifting heavy objects without adhering to ergonomics (C) failure to remove personal protective equipment (PPE) before leaving work (D) giving a patient the wrong medication (E) missing prescription pads

Failure to remove personal protective equipment (PPE) before leaving work

The systolic pressure is described as (A) soft tapping, sounds that become faint, or phase IV (B) faint tapping sounds heard as the cuff deflates, or phase I (C) rhythmic, sharp, distinct tapping sounds, or phase III (D) a soft swishing sound, or phase II

Faint tapping sounds heard as the cuff deflates, or phase I

Syncope is (A) septic shock (B) a shock caused by an allergic reaction (C) insulin shock (D) a stroke (E) fainting

Fainting

Laws that protect consumers from harassing phone calls for collection are part of the (A) Fair Credit Reporting Act (B) Equal Credit Opportunity Act (C) Consumer Protection Act (D) Fair Labor Standards Act (E) Fair Debt Collection Act

Fair Debt Collection Act

Laws that protect consumers from harassing phone calls for collection are part of the (A) Fair Credit Reporting Act (B) Equal Credit Opportunity Act (C) Consumer Protection Act (D) Fair Labor Standards Act (E) Fair Debt Collection Act

Fair Debt Collection Act

Spermatozoa normally fertilize the female ovum in the (A) ovary (B) cervix (C) uterus (D) fallopian tube

Fallopian tube

Fertilization of the ovum takes place in the (A) uterus (B) vagina (C) fallopian tubes (D) vas deferens (E) seminal vesicles

Fallopian tubes

TRICARE is the healthcare insurance provider for all of the following EXCEPT (A) the navy (B) family members eligible for FEHB (C) military retirees (D) Medal of Honor recipients (E) the marines

Family members eligible for FEHB

You are the telephone triage medical assistant for the medical office. You have read the office protocol concerning emergency phone calls. Which of the following conditions is NOT an emergency? (A) premature labor (B) possible chest pain (C) asthma (D) drug overdose (E) family of a cancer patient who has just died at home

Family of a cancer patient who has just died at home

The fibrous bands that support organs to hold them in place are (A) meninges (B) periosteum (C) fascia (D) synovia (E) tendons

Fascia

The transmission of a hard copy of a written document through a phone line is called a(n) (A) electronic mail (B) fascimile (C) photocopy (D) scan

Fascimile

Which of the following nutrients has the highest amount of calories per gram? (A) Carbohydrate (B) Fat (C) Protein (D) Fiber

Fat

Which of the following is not a subjective symptom? (A) backache (B) dizziness (C) stomach cramps (D) fever (E) chest pain

Fever

The term antipyretic means (A) increased temperature (B) bacteria-reducing (C) fever-reducing (D) decreased pus formation

Fever-reducing

Collagen, a substance found in the dermis, is a/an (A) neurotransmitter (B) fibrous protein (C) catecholamine (D) enzyme (E) genetic material

Fibrous protein

Which of the following is NOT a proper procedure for performing the Multistex 10 reagent strip test? (A) immediately recap the testing strip bottle (B) do to touch the strip with your fingers (C) hold the strip in a vertical positon (D) completely immerse the strip in the specimen (E) discolored strips should be discarded

Hold the strip in a vertical position

Which of the following is not a test to diagnose respiratory function? (A) Holter monitor (B) Spirometry (C) Pulmonary function test (D) PPD skin test (E) Peak flow rate

Holter monitor

The term means the body is in a state of equilibrium or balance is (A) anabolism (B) catabolism (C) homeostasis (D) metabolism (E) osmosis

Homeostasis

Which of the following terms means that the body is in a state of equilibrium or balance? (A) anabolism (B) homeostasis (C) metabolism (D) synergism (E) catabolism

Homeostasis

Which of the following would not be coded from the Evaluation and Management Section of CPT? (A) Hospital admissions (B) Emergency department services (C) Physician office or clinic visits (D) preventive medicine services (E) vaccines, toxoids, and immunization administration

Hospital admissions

Medicare Part B does not cover (A) doctor's office visits (B) diagnostic laboratory services (C) hospital charges (D) X-rays in an outpatient facility (E) durable medical equipment

Hospital charges

Medicare Part A provides coverage for (A) clinical laboratory services (B) physician's office services (C) hospitalization (D) physician's hospital services (E) outpatient referral fee for a specialist

Hospitalization

Medicare Part B does not cover (A) physician office visits (B) diagnostic laboratory services (C) hospitalization (D) outpatient X-rays

Hospitalization

The ICD-10 procedure codes are to used exclusively in what setting? (A) The emergency room (B) Hospitals (C) Physician offices (D) Pharmacies (E) Psychiatric long-term care homes

Hospitals

The hormone produced by the embryonic cells of the fetus is (A) human chorionic gonadotropin (B) adrenocorticotropic hormone (C) oxytocin (D) follicle-stimulating hormone

Human chorionic gonadotropin

Urine or serum pregnancy tests are utilized to detect the presence of which of the following? (A) Antidiuretic hormone (ADH) (B) Human growth hormone (hGH) (C) Heterphile antibody (D) Human chorionic gonadotropin hormone (hCG) (E) phyenylketonuria

Human chorionic gonadotropin hormone (hCG)

Which of the following coding systems is used to identify and code diseases on insurance claims? (A) CPT (B) CMS (C) HCFA (D) ICD-10-CM (E) NUUC

ICD-10-CM

Which type of healthcare organization coordinates a group of health care providers who agree to be held responsible for the quality, cost, and overall care of enrollees in the program? (A) HMO (B) ACO (C) IPA (D) PPO (E) POS

IPA

The preferred method used in the initial treatment of an injury is (A) hot compresses (B) paraffin (C) hydrotherapy (D) ice pack (E) ultrasound

Ice pack

Cryotherapy is a form of treatment that uses (A) sound waves and microwaves (B) ice packs and cold packs (C) paraffin wax (D) hot compresses and hot water

Ice packs and cold packs

An effective way to handle patient emergencies in a medical practice office is to take which of the following steps in advance? (A) Ask very sick patients to go to the hospital emergency room (B) identify the at-risk situations that are most likely to occur, given the patient (C) make sure that a doctor is consistently (D) have a first aid kit in the office (E) Post the phone number for poison control

Identify the at-risk situations that are most likely to occur, given the patient

The first step in development of a patient educational program is to (A) document the educational plan in the patient's chart (B) identify the purpose and topic of the educational program (C) elicit patient feedback for documentation (D) evaluate effectiveness of the education plan (E) decide the format for the materials to be developed

Identify the purpose and topic of the educational program

The coding abbreviation NEC is used (A) if information is unavailable for more specific coding (B) to describe external injuries (C) to abbreviate normal causes for the disease (D) when the patient is newly established (E) if the patient has extensive injuries

If information is unavailable for more specific coding

The "golden rule" in documentation is the following (A) Always sign you complete name and title (B) Always document in ink (C) If it is not documented, it was not done (D) Always date and time all entries (E) The physician must initial all chart entries

If it is not documented, it was not done

The heigh of a normal standardization mark on an ECG traching is (A) 5 mm (B) 10 mm (C) 20 mm (D) 25 mm

10 mm

Which of the following is the finer or smaller suture? (A) 2-0 (B) 4-0 (C) 0-0 (D) 10-0 (E) 1-0

10-0

A rectal temperature reading of 102.6° would read as which of the following if taken from the axillary site? (A) 98.6° (B) 99.6° (C) 100.6° (D) 101.6° (E) 102.6°

100.6°

An infant with a rectal temperature of 103.6° would have an oral temperature of (A) 100.6° (B) 105.6° (C) 101.6° (D) 102.6° (E) 98.6°

102.6°

How many total bones are in the thoracic vertebrae? (A) 3 (B) 12 (C) 7 (D) 5 (E) 6

12

What is the normal range for adult female hemoglobin? (A) 12 to 16 g/dl (B) 14 to 18 g/dl (C) 6 to 8 g/dl (D) 8 to 12 g/dl (E) 18 to 36 g/dl

12 to 16 g/dl

In healthy adults, which of the following is the normal range for rates of respiration per minute? (A) 6 to 9 (B) 10 to 11 (C) 12 to 20 (D) 22 to 28 (E) 30 to 32

12 to 20

The average adult respiration rate is (A) 20 to 24 per minute (B) 10 to 12 per minute (C) 12 to 20 per minute (D) 25 to 30 per minute (E) 30 to 35 per minute

12 to 20 per minute

Normal respiratory rate for an adult is (A) 8-12 breaths per minute (B) 8-16 breaths per minute (C) 12-20 breaths per minute (D) 12-26 breaths per minute (E) 20-26 breaths per minute

12-20 breaths per minute

Which of the following is the correct angle for a needle to enter the vein for venipuncture? (A) 5 degrees (B) 15 degrees (C) 30 degrees (D) 45 degrees (E) 90 degrees

15 degrees

Which of the following is the correct compression ratio for child or infant CPR? (A) 5 to 1 (B) 12 to 2 (C) 15 to 3 (D) 15 to 2 (E) 20 to 2

15 to 2

The proper angle of insertion of a needle for an intradermal injection is (A) 45° (B) 90° (C) 30° (D) 15° (E) 10°

15°

Consent for a person's own medical treatment may be given by a (A) 17-year-old university student whose parents are paying for school (B) 16-year-old who has a baby but is not married and lives at home (C) 21-year-old who has taken a narcotic pain medication (D) 17-year-old who is in the Navy

17-year-old who is in the Navy

Which of the following values is considered a desirable cholesterol level? (A) 0 mg/dl (B) 180 mg/dl (C) 230 mg/dl (D) 250 mg/dl (E) 300 mg/dl

180 mg/dl

Account statements should be sent via (A) first-class mail (B) second-class mail (C) third-class mail (D) media mail (E) e-mail

First-class mail

Which of the following types of urine specimen contains the greatest concentration of dissovled substance? (A) random (B) first-voided morning (D) 24 hour (E) second-voided

First-voided morning

You should wear gloves (A) if the patient has an infection (B) if the patient has intact skin and there is no danger of body fluid exposure (C) only if you will be in contact with blood (D) if the patient has non intact skin and there may be contact with body fluids (E) all of the above

If the patient has non intact skin and there may be contact with body fluids

The portion of the small intestine that attaches to the large intestine is called the (A) omentum (B) cecum (C) appendix (D) transverse colon (E) ileum

Ileum

A favorable patient outcome resulting from the quality improvement process may be preventing (A) illness (B) an increase in insurance rates (C) financial loss (D) incident reports

Illness

Flexible office hours occur most often when (A) in group practice (B) in hospitals (C) in specialists' offices (D) in primary care physician practices (E) in single-physician practices

In group practice

When coding, the term describing a cancer that has not invaded neighboring tissues is (A) metastatic (B) carcinoma (C) in situ (D) benign

In situ

The receptionist is an employee who works (A) in the back office, doing scheduling and billing (B) in the front office, assisting the nurses (C) in the front desk area, greeting and logging in patients (D) in the shipping and receiving area, accepting office supplies (E) in all areas, assisting as needed

In the front desk area, greeting and logging in patients

Cycle billing is a system of billing (A) completed every fourth month (B) done by computer (C) completed by the first of the month (D) in which accounts are divided alphabetically for billing purpose (E) completed by the 25th of the month

In which accounts are divided alphabetically for billing purpose

Training of employees conducted in the workplace is referred to as (A) staff meetings (B) seminars (C) in-service (D) supervision

In-service

A new patient must provide all of the following information EXCEPT (A) Social Security Number (B) income (C) marital status (D) occupation (E) age

Income

Medicare is a federally funded entitlement insurance program for (A) children of veterans who died of service-related disabilities (B) the blind who are at least 40 years of age (C) anyone over 62 years of age (D) individuals age 65 and older who are retired and receive Social Security benefits

Individuals age 65 and older who are retired and receive Social Security benefits

Which of the following is NOT a true statement regarding tuberculin testing? (A) a small amount of tubercle bacillus is administered intradermally (B) the results are read in 48-72 hours (C) induration is a positive indicator of disease (D) a person who has been vaccinated with BCG will test positive (E) follow-up testing for a positvie test includes chest x-ray

Induration is a positive indicator of disease

Which of the following terms refers to tissue death due to lack of blood supply? (A) angioma (B) aneurysm (C) infarct (D) lipoma (E) ischemia

Infarct

The term dacryocystits means (A) excision of a tear sac (B) protrusion of a lacrimal sac (C) pain in a lacrimal sac (D) inflammation of a tear sac

Inflammation of a tear sac

The term gastritis means (A) disease of the gallbladder (B) flow from the duodenum (C) inflammation of the stomach (D) rupture of the spleen

Inflammation of the stomach

All of the following are reasons for proper documentation of procedures performed in a medical office EXCEPT (A) information documented in the medical record may be used to reassure an employer about the health of an employee (B) information documented in the medical record may be used in a court of law in the defense of a physician being sued (C) information documented in the medical record may be used to provide informantion to referring physicians (D) information documented in the medical record may be used to gather statistical information for research (E) information documented in the medical record allows physicians to keep track of the medical treatments and care provided to a patient

Information documented in the medical record may be used to reassure an employer about the health of an employee

Informed consent requires that the (A) patient have a family member present when the consent form is signed (B) medical assistant inform the patient of all possible side effects of the procedure (C) attorney witness the signature (D) physician treat the patient if it is an emergency (E) information provided is enough for the patient to make an educated decision

Information provided is enough for the patient to make an educated decision

The word root phag/o means (A) grow (B) chew (C) repair (D) narrow (E) ingest

Ingest

The process of taking nutrients into the body is called (A) digestion (B) ingestion (C) absorption (D) metabolism

Ingestion

When nutrients are initially taken into the body, it is called (A) digestion (B) ingestion (C) absorption (D) metabolism (E) salivation

Ingestion

Parenteral administration of medication generally means that the medication is (A) administered through a suppository (B) injected (C) in liquid form to swallow (D) dissolved in and absorbed through the mouth (E) placed under the tongue

Injected

The parenteral method of administration of medication means that the drug is (A) rubbed on the skin (B) inserted rectally (C) swallowed (D) dissolved in the mouth (E) injected

Injected

What is the first line of defense against invading microorganisms? (A) vaccines (B) hand washing (C) prophylactic antibiotics (D) antibiotics (E) intact skin

Intact skin

The coding system published by the US Department of Health and Human Services used to categorize diseases and injuries is the (A) Physician's Disk Reference (B) Current Procedural Terminology (C) International Classification of Diseases (D) Relative Value Study

International Classification of Diseases

The fluid contained within the body cells is called (A) lymph (B) plasma (C) interstitial fluid (D) isotonic (E) intracellular fluid

Intracellular fluid

The medical term meaning within a vessel is (A) intercellular (B) interarterial (C) intravascular (D) intravalvular (E) intra-articular

Intravascular

Which of the following statements accurately describes an epinephrine autoinjector? (A) it counteracts the effects of a severe allergic reaction (B) it counteracts the effects of a heart attack (C) it protects against infection (D) it is administered to patients in insulin shock (E) it is administered to patients who are having a CVA

It counteracts the effects of a severe allergic reaction

Telephone personality is important for all of the following reasons EXCEPT (A) it can make a patient feel welcome to hear a friendly voice (B) the call the patient is making may be his or her first exposure to the office, and making a good first impression is important (C) it guarantees return patient visits (D) it will make the patient more relaxed in his or his dealings with the office (E) it will create a positive patient-office relationship

It guarantees return patient visits

Which of following concerns have providers raised about the use of EHRs and the required data entry they must complete? (A) it is impersonal (B) it interferes with communication with the patient during an encounter (C) it is busy work (D) they prefer handwritten notes (E) electronic records are confusing

It interferes with communication with the patient during an encounter

If an elderly patient refuses an antibiotic injection, but the medical assistant holds her down "for her own good" and gives it anyway, (A) it is legal (B) it is an example of assault (C) it is legal, but immoral (D) it is an example of battery (E) it is an example of invasion of privacy

It is an example of battery

Which of the following is an accurate statement about the implementation of the new ICD-10 coding system? (A) it only applies to hospitals (B) it is likely to be overturned (C) it is taking effect in October 2014 (D) it is optional for all providers (E) medical assistants do not need to prepare for this; only billers need to prepare

It is taking effect in October 2014

A laceration appears as a (A) scrape on the skin (B) bruise (C) jagged cut (D) swelling on the skin (E) hematoma

Jagged cut

An example of a properly keyed signature is (A) Dr. James Jones, MD (B) Dr. Jones, MD (C) James Jones, MD (D) Doctor Jones, MD (E) J. Jones, MD

James Jones, MD

The proper style of writing the date in a professional letter is (A) 2015 (B) Jan. 1, 2015 (C) January 1, 2015 (D) January 1, '15 (E) January 01, '15

January 1, 2015

The large intestine consists of all of the following EXCEPT the (A) sigmoid colon (B) cecum (C) jejunum (D) rectum (E) descending colon

Jejunum

When alphabetically filing, which of the following is last? (A) John A. Hall (B) John A. Hale (C) John A. Haley (D) John A. Halee (E) John A. Halley

John A. Hale

Annotating is (A) jotting down notes about an action needed to be taken in the letter's margins (B) sorting the mail by importance (C) another word for "release mark" (D) the first step in filing (E) keeping a record of all mail received

Jotting down notes about an action needed to be taken in the letter's margins

The abbreviation for potassium is (A) P (B) Fe (C) K (D) Au (E) Pm

K

The first step in computer maintenance is to (A) keep the area cool (B) keep the area warm (C) keep the area away from drafts (D) use only the same brand of equipment (E) keep the area free from liquids

Keep the area free form liquids

The proper way to deal with an emergency call is to (A) ask the caller to hold while you call the local emergency room for instructions (B) ask the caller to come to the office immediately (C) keep the caller on the line while contacting the emergency medical system on another line if the office has multiple phone lines (D) give the caller the number of the physician who is on call when his or her physician is not available

Keep the caller on the line while contacting the emergency medical system on another line if the office has multiple phone lines

To comply with the HIPAA requirements when using a computer, you should remember to do the following EXCEPT (A) change passwords frequently (B) protect computers from illegal access with appropriate security devices (C) ensure computer screens are not in view of unauthorized persons (D) keep the computer on at all times to save time turning it on (E) turn off the computer when not in use

Keep the computer on at all times to save time turning it on

Safety measures in a medical office that a medical assistant may take safeguard controlled substances include all for the following EXCEPT (A) keeping controlled substances hidden in the back of the supply closet (B) keeping controlled substances under double lock and key (C) keeping prescription blanks in a drawer and safely away from unauthorized individuals (D) keeping the key to the locked controlled substances container out of view (E) keeping a daily record of the controlled substance amounts at the beginning of the day and at the close of office hours

Keeping controlled substances hidden in the back of the supply closet

Urine is produced by the (A) bladder (B) urethra (C) ureters (D) colon (E) kidneys

Kidneys

An intravenous pyelogram is used to examine the (A) liver and gallbladder (B) stomach and large intestine (C) kidneys and bladder (D) colon and ileum (E) kidneys and pelvis

Kidneys and bladder

Where is the popliteal pulse located? (A) ankle (B) elbow (C) wrist (D) knee (E) side of the neck

Knee

An example of providing privacy to a patient is (A) knocking before entering the examination room (B) talking on the phone with a patient while the glass partition is open to the reception area (C) leaving the examination door slightly ajar so that the medical assistant will be able to hear if the physican needs him or her (D) discussing the registration form with a patient while he or she is sitting in the reception area (E) discussion financial issues with a patient at the reception desk

Knocking before entering the examination room

Heart sounds that are heard when the blood pressure is being measured are called the (A) Korotkoff sounds (B) Rinne sounds (C) Snellen sounds (D) Isharhar sounds (E) Jeager sounds

Korotkoff sounds

Heart sounds that are heard when the blood pressure is being measured are called the (A) Korotkoff sounds (B) Rinne sounds (C) Snellen sounds (D) Isharhar sounds (E) Jeaguer sounds

Korotkoff sounds

An excessive curvature in the thoracic portion of the spinal column, also known as hunchback, is (A) kyphosis (B) arthritis (C) lordosis (D) spina bifida (E) spondylitis

Kyphosis

Which of the following is the abnormal outward curvature of the spine? (A) lordosis (B) scoliosis (C) kyphosis (D) osteoporosis (E) spondylolisthesis

Kyphosis

Which abbreviation would be unlikely to appear on a chart in a gynecologist's office? (A) TAH (B) LMP (C) LOC (D) PID (E) STD

LOC

When scheduling an outpatient procedure, it is important to know all of the following EXCEPT the (A) LOS (B) procedure (C) diagnosis (D) date

LOS (length of stay)

The type of soft tissue injury that causes a jagged wound that bleeds is a(n) (A) abrasion (B) contusion (C) puncture (D) hematoma (E) laceration

Laceration

The term aplasia means (A) decreased plasma (B) lack of formation (C) difficulty breathing (E) painful breathing

Lack of formation

Diabetic coma is caused by (A) overproduction of insulin (B) low blood glucose level (C) lack of insulin (D) normal glucose with high insulin level

Lack of insulin

Diabetic coma is due to (A) overproduction of insulin (B) low blood glucose level (C) lack of insulin (D) normal glucose with high insulin level (E) increased metabolism of glucose

Lack of insulin

The lymphatic fluid returns to the venous system through the (A) dural sinuses (B) inferior vena cava (C) superior vena cava (D) lacrimal duct (E) thoracic duct

Lacrimal duct

The ECG lead that measures the difference in electrical potential between the right arm and left arm is (A) lead II (B) lead I (C) aVR (D) aVF (E) V6

Lead I

Which of the following is an example of behavior that demonstrates open nonverbal communication? (A) frowning eyes and mouth (B) folded arms across chest (C) leaning forward to listen (D) Staring at the floor (E) Sighting frequently during conversation

Leaning forward to listen

Management of the physical plant involves (A) leasing the facility (B) selecting the EHR system (C) complying with CMS (D) managing payroll (E) mailing and shipping

Leasing the facility

When transcribing material from recorded dictation, what should the medical assistant do if a word is unclear? (A) leave a blank space and write a note to the physician (B) guess which word the physician intended and insert it (C) stop transcribing until the physician is available to clarify the word (D) reword the sentence so the word is no longer needed (E) mark the space with an "X" and ask the physician later

Leave a blank space and write a note to the physician

The medical assistant draws blood for a patient's pregnancy test and she leaves the office. Later that day, the laboratory delivers the results and they are positive. The medical assistant phones the patient to give her the new but she is not at home. Which of the following actions should the medical assistant take? (A) send her a follow-up appointment card (B) leave the good news on her home answering machine (C) leave a name and number and ask her to call the office (D) try to remember to call her back later in the day (E) tell her to come back to the office

Leave a name and number and ask her to call the office

Which of the following is proper technique when administering a tuberculin skin test? (A) Massage the injection site to lessen the pain of the procedure (B) Place a bandage over the injection site (C) After inserting the needle beneath the skin, aspirate to ensure the needle is not in a blood vessel (D) Leave the injection site uncovered

Leave the injection site uncovered

Which of the following terms describes written statements made to damage an individual's reputation? (A) libel (B) negligence (C) battery (D) slander (E) bias

Libel

The strongest mandatory credential regulated by a state to practice a profession is a(n) (A) declaration (B) licensure (C) matriculation (D) acceptance (E) warranty

Licensure

When drawing blood for a PT/PTT, what color collection tube top should be used? (A) grey top (B) green top (C) light blue top (D) purple top (E) multicolored top

Light blue top

The term hypoglycemia means (A) elevated blood glucose level (B) lower-than-normal blood glucose (C) presence of sugar in the blood (D) elevated sodium level

Lower-than-normal blood glucose

The word root pheumon/o means (A) air (B) breathing (C) bronchus (D) pleura (E) lung

Lung

The medical assistant is attending to a responsive child injured in a bicycle accident. He has a sharp pain and swelling in the right leg, which looks strangely bent. EMS has been alerted. The medical assistant should (A) tap the leg and shout, "Are you okay?" (B) manually stabilize the injured leg (C) firmly snap the dislocated bone ends back into place (D) apply ice (E) do nothing until EMS arrives

Manually stabilize the injured leg

"Multipara" means (A) near many (B) many nearby (C) many pregnancies (D) many live births (E) many pairs

Many live births

Which of the following is NOT indicated by chest pain and nervousness? (A) myocardial infarction (B) cocaine abuse (C) marijuana use (D) anxiety disorder (E) hyperventilation

Marijuana use

The prefix myelo means (A) capillary (B) kidney (C) marrow (D) mucus (E) pancreas

Marrow

The medical assistant is to obtain the history of a patient who is suspected to have active tuberculosis. For protection, which of the following articles is essential for the medical assistant to wear before entering the room? (A) gloves (B) goggles (C) gown (D) mask (E) laboratory coat

Mask

Kneading and tapping tissue with the hands is a form of (A) manipulation (B) traction (C) range of motion (D) massage

Massage

When obtaining a capillary blood sample by finger puncture, a medical assistant should NOT perform which of the following steps? (A) cleanse the puncture site with 70% alcohol (B) massage the finger to promote circulation to the tip (C) squeez the puncture site with alcohol wipe (D) wipe away the first drop of blood with sterile gauze (E) postion the device to cut perpendicular to the lines of the fingerprints

Massage the finger to promote circulation to the tip

Patient educational materials are best implemented when the (A) patient is sent packets of materials in the mail (B) physician tells the patient to contact a professional organization to answer questions about the materials (C) patient is given the materials as he or she exits the office (D) patient's family is not involved (E) materials are discussed with patient

Materials are discussed with patient

When setting up the appointment book by crossing off all times that will not be used for patient visits, this is known as setting up the (A) schedule (B) calendar (C) matrix (D) time frame

Matrix

Which of the following is NOT considered a special accessibility alteration designed just for disabled patients coming to the physician's office? (A) mats on the floors near entryways to prevent patient falls because of wet floors (B) widened corridors enabling easy movement of wheelchairs (C) bathroom stalls with handrails (D) braille signs to mark the elevator levels (E) examining rooms designed to allow easy movement of wheelchairs

Mats on the floors near entryways to prevent patient falls because of wet floors

Which of the following is not one of the cranial bones? (A) Frontal (B) Parietal (C) Ethmoid (D)Temporal (E) Maxilla

Maxilla

Which of the following describes an OTC drug? (A) by prescription only (B) a controlled substance (C) may be purchased without a prescription (D) may only be administered by an RN (E) may not be called in to the pharmacy

May be purchased without a prescription

What is the generic name for Lopressor? (A) metformin (B) metoprolol (C) methylphenidate (D) metronidazole (E) meperidine

Metoprolol

A term meaning rupture of the uterus s (A) metrorrhea (B) metrorrhexis (C) menorrhagia (D) meatorrhaphy (E) metritis

Metrorrhexis

The term posteromedial pertains to (A) upper back (B) lower back (C) middle back (D) toward the back

Middle back

In a standard ECG, lead V3 is located (A) at the midaxillary line at the horizontal level of postion V4 and position V5 (B) at the fifth intercostal space and left midclavicular line (C) midway between position V2 and position V4 (D) at the fourth intercostal space at the right margin of the sternum

Midway between positon V2 and position V4

A clear liquid diet includes the following EXCEPT (A) chicken broth (B) tea (C) milk (D) apple juice (E) water

Milk

Which of the following documents is the record of a professional meeting? (A) minutes (B) agenda (C) bylas (D) itinerary (E) resolution

Minutes

Which of the following documents is the record of a professional meeting? (A) minutes (B) agenda (C) bylaws (D) itinerary (E) resolution

Minutes

Within the cell, the organelle responsible for the production of energy is the (A) lysosome (B) golgi body (C) endoplasmic reticulum (D) nucleus (E) mitochondria

Mitochondria

The left atrioventricular (AV) valve in the heart is also known as the (A) pulmonary valve (B) aortic valve (C) mitral valve (D) tricuspid valve

Mitral valve

What hardware component is necessary to connect a computer to communication lines? (A) network (B) fax machine (C) modem (D) telephone (E) scanner

Modem

The style of letter in which all the lines begin at the left margin except the subject and complimentary closing is (A) modified block (B) semiblock (C) simplified (D) full block

Modified block

Which type of scheduling system books three patients at the beginning of each hour? (A) double booking (B) stream (C) modified wave (D) clustering (E) wave

Modified wave

Which type of letter format aligns all lines flush with the first-hand margin EXCEPT the dateline, complimentary closing line, and signature line? (A) simplified (B) full-block (C) modified-block (D) indented (E) modified indented

Modified-block

The computer device that displays the written data the (A) disk drive (B) monitor (C) hard drive (D) floppy disk (E) software

Monitor

Which of the following displays information that is currently active? (A) monitor (B) keyboard (C) mouse (D) printer (E) fax

Monitor

How often should medical assistants check the expiration dates on supplies stored in examination rooms? (A) daily (B) weekly (C) monthly (D) annually (E) bimonthly

Monthly

A team approach to patient education that includes different fields of knowledge and expertise is referred to as a(n) (A) joint venture (B) multidisciplinary plan (C) quality assurance (D) accommodation

Multidisciplinary plan

The disease where the coating on the axon to begins to disintegrate and slows neural transmissions is called (A) multiple sclerosis (B) myasthenia gravis (C) amyotrophic lateral sclerosis (E) cerebral palsy (E) Parkinson's disease

Multiple sclerosis

The word root my/o means (A) muscle (B) many (C) middle (D) mold (E) mucus

Muscle

A strain is a (A) fracture (B) ligament injury (C) broken blood vessel (D) muscle injury (E) cartilage injury

Muscle injury

The four major types of tissue in the body are (A) muscle, nervous, epithelial, and connective (B) nervous, connective, vascular, and epithelial (C) epithelial, nervous, vascular, and epidermis (D) muscle, epithelial, blood, and connective (E) muscle, epithelial, nervous, and vessels

Muscle, nervous, epithelial, and connective

A physician who does not accept an assignment (A) writes off the difference between the charge and the medical payment (B) is paid directly by Medicare (C) must bill the patient for the services rendered (D) receives 50% of the physician's charge (E) is not entitled to receive any payment

Must bill the patient for the services rendered

Nerve fibers are insulated and protected by a fatty material called (A) myelin (B) dendrites (C) neurons (D) axons (E) synapses

Myelin

A radiologic test that examines the spinal cord is called a(n) (A) retrograde pyelogram (B) KUB (C) MRI (D) myelogram (E) arthrogram

Myelogram

Another term for a heart attack is (A) cardiovascular disease (B) coronary artery disease (C) myocardial infarction (D) congestive heart failure (E) cardiogenic shock

Myocardial infarction

A national accrediting body for healthcare organizations that has established standards and requirements for patient education is the (A) CDC (B) AMA (C) FDA (D) NCQA

NCQA

The abbreviation used in scheduling to designate a patient who has never been seen in the office before is (A) F/U (B) CPE (C) NS (D) NP

NP

The abbreviation used to indicate that a patient should be fasting for an examination is (A) NPO (B) AC (C) PC (D) NOS (E) CBC

NPO

A check written from an account that does not have enough money for the amount of the check is called a(n) (A) voided check (B) NSF check (C) black check (D) third-party check

NSF check

What is the chemical symbol for sodium? (A) Na (B) Pu (C) Rn (D) S (E) Sm

Na

The disorder characterized by uncontrollable episodes of falling asleep is (A) narcolepsy (B) epilepsy (C) Bell palsy (D) Parkinson

Narcolepsy

Which of the following terms means "the surgical removal of the kidney"? (A) appendectomy (B) cholecystectomy (C) hysterectomy (D) nephrectomy (E) splenectomy

Nephrectomy

A term meaning destruction of kidney tissue is (A) renopathy (B) nephropexy (C) nephralgia (D) pyelitis (E) nephrolysis

Nephrolysis

The glomerulus is a cluster of blood capillaries found in the (A) renal pelvis (B) calyx (C) loop of Henle (D) bladder (E) nephron

Nephron

Which of the following body systems is responsible or hearing? (A) skeletal (B) endocrine (C) nervous (D) integumentary (E) respiratory

Nervous

The amount of money an employee is paid after taxes are withheld is called (A) gross income (B) tax withholding (C) wage (D) net income (E) deduction

Net income

If a diabetic patient is reluctant to learn how to give himself or herself insulin injection, the first thing you should do is (A) notify the patient's physician for further assistance (B) recommend that the patient see an endocrinologist (C) ask the patient to return to the office only when ready to comply with the instruction (D) refer the patient to a diabetic support group or a social worker who specializes in diabetes (E) volunteer to give the patient the injection

Notify the patient's physician for further assistance

Which of the following contains the genetic material of the cell? (A) nuclear membrane (B) gene (C) cytoplasm (D) nucleus (E) endoplasmic reticulum

Nucleus

Workers compensation premiums paid to the state are based on what? (A) salaried employees (B) all employee hours worked (C) overtime hours (D) number of injuries in the past year (E) number of hours worked by all covered employees

Number of hours worked by all covered employees

The components used to determine the level of E&M code applicable include the following EXCEPT the (A) comprehensive depth of the patient history (B) problem severity (C) amount of time sent with the patient (D) number of procedures ordered for the patient

Number of procedures ordered for the patient

Which type of filing system offers the most privacy for medical records? (A) subject (B) numeric (C) chronological (D) alphabetical (E) Indexed

Numeric

Exposure-control plan guidelines are recommended by (A) SDS (B) OSHA (C) EEOC (D) ADA (E) HIPAA

OSHA

If a medical practice has a health and safety violation, the organization involved would be (A) CDC (B) SDS (C) ADA (E) OSHA

OSHA

The medical office must comply with the regulations and standards of (A) AFL (B) AAMA (C) GOP (D) AARP (E) OSHA

OSHA

Which of the following organizations is responsible for safety guidelines in handling hazardous or contaminated material? (A) CDC (B) OSHA (C) FDA (D) DEA (E) DOT

OSHA

If a mass is felt in a patient's neck, the finding is classified as which of the following? (A) constitutional (B) diagnostic (C) functional (D) objective (E) subjective

Objective

Before scheduling an appointment with a specialist, the medical assistant must (A) obtain an order from the physician for the exact procedure to be performed (B) talk with the patient to find convenient appointment times (C) ask the patient if she would rather schedule the appointment (D) determine the day and time the procedure must be performed (E) determine who will be with the patient at the time for procedure

Obtain an order from the physician for the exact procedure to be performed

What is the first thing a medical assistant must do when answering an emergency call from a patient? (A) ask if the patient has called 911 (B) assess if this is an emergency (C) call the physician (D) ask to speak with someone else (E) obtain the caller's name and phone number

Obtain the caller's name and phone number

Which of the following emergency situations should receive the first priority? (A) bleeding from a laceration of the forearm (B) occluded airway (C) open fracture of the femur (D) mid-sternal chest pain (E) grand mal seizure

Occluded airway

The ICD-10 is scheduled for full implementation in the United States on (A) April 15, 2014 (B) December 31, 2014 (C) January 1, 2015 (D) April 15, 2015 (E) October 1, 2015

October 1, 2015

When setting a return appointment for a patient, it is best to: (A) have the patient call back from home after the patient checks his or her calendar (B) have preset appointment cards to distribute to patients with a set time and day when time is available in the appointment book (C) offer the patient a specific time and date (D) tell the patient you have only one available time and day that he or she will have to make work with his or her schedule (E) have the patient call the morning of the day he or she can come in for the appointment

Offer the patient a specific time and date

When a patient calls with a list of symptoms, including fever, chills, and body aches, that have lasted for the past several days, you should (A) offer the patient an appointment to see physician (B) tell the patient to stay home in bed and to take aspirin and fluids (C) inform the patient that there is a lot of flu going round (D) tell the patient that the physician does not see patients unless they have been ill for at least a week and that it is probably a flulike illness that will pass

Offer the patient an appointment to see physician

If the physician is delayed in arriving at the office for appointments, you should (A) immediately reschedule the patients (B) cancel the remaining appointments for the day (C) offer the waiting patients an opportunity to reschedule (D) offer to refer the patients to another physician's practice

Offer the waiting patients an opportunity to reschedule

When the doctor is late and not yet at the office, the medical assistant should (A) offer waiting patients an opportunity to reschedule (B) cancel all remaining appointments for the day (C) reschedule all the patients for another day (D) offer to refer the patients to another physician's practice (E) close the office and notify the answering service

Offer waiting patients an opportunity to reschedule

If filing using reverse chronologic order, which of the following is in the correct sequence? (A) Laboratory test results from June 2007 would be in front of those from December 2010 (B) Office visit entries from December 2014 would be in front of visits from June 2014 (C) X-ray exam reports from November 15, 2013, would be in front for those from December 30 of the same year (D) A surgical report from an operation in 2001 would be in front of a report of a procedure performed in 2009 (E) A physician's referral report from May 15, 2009, would be in front of a report from the same physician dated May 30, 2009

Office visit entries from December 2014 would be in front of visits from June 2014

A medication that has been prepared with an oil base is a(n) (A) capsule (B) lotion (C) ointment (D) suppository (E) suspension

Ointment

The sense of smell is known as (A) gustatory (B) vestibule (C) cerumen (D) olfaction (E) lacrimal

Olfaction

Impulses form the receptors for smell are carried to the brain by the (A) proprioceptors (B) glossopharyngeal nerve (C) vestibulocochlear nerve (D) olfactory nerve (E) myelin sheath

Olfactory nerve

Telephone calls are classified as all of the following EXCEPT (A) incoming (B) outgoing (C) on hold (D) interoffice (E) none of the above

On hold

In which of the following locations should medical file drawers be labeled? (A) inside the drawer (B) on the side of the drawer (C) in a separate listing in the tickler file (D) on the outside of the drawer (E) in the office database

On the outside of the drawer

The word root for "tumor" is (A) onc/o (B) oma (C) onc (D) carcin/o (E) Carcin

Onc

After placing a caller on hold, how often should you check on the caller? (A) once every minute (B) once every 15 seconds (C) once every 30 seconds (D) never (E) once every two minutes

Once every 30 seconds

A physician who specializes in disorders of the eye is known as which of the following? (A) ophthalmologist (B) oncologist (C) orthodontist (D) osteologist (E) otolarynoglogist

Ophthalmologist

Which of the following is an instrument used to inspect the inner structures of the eye? (A) audiometer (B) ophthalmoscope (C) otoscope (D) stethoscope (E) tympanometer

Ophthalmoscope

The instrument used to visualize the ear canal and tympanic membrane is the (A) otoscope (B) audimeter (C) nasoscope (D) opthalmoscope

Otoscope

Which of the following would be administered via an intradermal injection? (A) PPD (B) hepatitis B vaccine (C) insulin (D) penicillin (E) morphine

PPD

Which of the following is a network of physicians and hospitals that contract with insurance companies to provide discounted healthcare? (A) group practice (B) walk-in center (C) POS plan (D) PPO plan (E) HMO plan

PPO plan

The SA node is known as the __________ of the heart. (A) septum (B) ventricle (C) atria (D) pacemaker (E) bundle of His

Pacemaker

Which of the following communication forms allows only one-way transmission? (A) landline phone (B) cell phone (C) pager (D) fax (E) none of the above

Pager

The word part -algesia means (A) against (B) pertaining to (C) pain (D) without

Pain

Which of the following is NOT an early warning symptom of cancer? (A) sore that does not heal (B) pain and weight loss (C) unexplained bleeding (D) chronic cough or hoarseness (E) lump or mass

Pain and weight loss

The term otalgia means (A) discharge from the ear (B) disease of the ear (C) pain in the ear (D) inflammation of the ear (E) opening in the ear

Pain in the ear

The term neuralgia means (A) tumor of nerve cells/fibers (B) surgical removal of nerve fibers (C) pain in the nerves (D) numbness of nerves (E) twitching of nerves

Pain in the nerves

You should suspect that a patient might possibly be having a heart attack if she is complaining of (A) blurred or double vision (B) severe headache (C) pain in the shoulder or jaw (D) difficulty understanding spoken words (E) weakness on one side of body

Pain in the shoulder or jaw

Which of the following is a sign or symptom of shock? (A) Warm skin (B) Slow pulse (C) High blood pressure (D) Pale skin (E) Slow respiration

Pale skin

Which of the following would allow the medical assistant to document a firm, moveable abdominal mass? (A) auscultation (B) mensuration (C) palpation (D) manipulation (E) observation

Palpation

The clusters of cells called the islets of Langerhans are located (A) adrenal glands (B) anterior pituitary gland (C) pancreas (D) pituitary gland (E) parathyroid glands

Pancreas

Which of the following prefixes means "near"? (A) peri- (B) para- (C) -para (D) -oma (E) meta-

Para-

Paralysis of the lower extremities is called (A) hemiplegia (B) paraplegia (C) hemiparesis (D) quadirplegia (E) quadraparesis

Paraplegia

In which of the following parts of the patient interview should the medical assistant ask the patient about drug allergies? (A) chief complaint (B) family history (C) past medical history (D) present illness (E) social history

Past medical history

The act that protects patients rights including the right to agree to or refuse medical treatment is (A) Patient Self-Determination Act of 1990 (B) Consumer Protection Act of 1971 (C) Civil Rights Act of 1964 (D) HIPAA Act (E) Americans with Disabilities Act

Patient Self-Determination Act of 1990

Which of the following is not included in the clinical section of the medical record? (A) Chief complaint (B) Patient demographic information (C) Review of systems (D) Progress notes (E) Family and personal history

Patient demographic information

Which of the following is included in a medical practice web site to allow patients to communicate with the medical office staff? (A) patient portal (B) medical staff database (C) order entry (D) patient navigator (E) data entry

Patient portal

Draping is done primarily for (A) convenience of the doctor (B) keeping the patient warm (C) patient privacy (D) convenience of the medical assistant (E) facilitating the specific exam

Patient privacy

The Fowler's position is used for (A) female pelvic examination (B) examination of the abdomen (C) patient with difficulty breathing (D) sigmoidoscopy (E) examination of the spine

Patient with difficulty breathing

Information found on a prescription includes the following EXCEPT (A) patient instructions (B) number of dose to be dispensed (C) patient's date of birth (D) patient's name and address (E) number of refills

Patient's date of birth

When calling a hospital to schedule inpatient surgery, the information not necessary to have before the call is (A) patient's insurance co-payment (B) time and day requested by the physician (C) urgency for the procedure (D) type of sedation or anesthesia required (E) the physician's name

Patient's insurance co-payment

When making an appointment over the telephone for a new patient, it is important to secure the following information (A) Patient's place of employment (B) Patient's date of birth (C) Patient's co-pay amount (D) Patient's home address (E) Patient's insurance provider

Patient's insurance provider

The database component of problem-oriented medical records (POMR) includes what information? (A) Patient's past medical problems (B) Treatment plan for the patient (C) Progress notes (D) Patient's present illness (E) Laboratory findings from 5 years ago

Patient's present illness

What congressional act preserves individuals rights to make decisions to consent or refuse medical treatment by presentation of a living will, advance directive, or durable power of attorney? (A) Patient-Self Determination Act (B) Uniform Anatomical Gift Act (C) Occupational Safety and Health Act (D) Clinical Laboratory Improvement Act (E) Americans with Disabilities Act

Patient-Self Determination Act

Which of the following choices describes time-specified scheduling? (A) patients arrive at the top of the hours (B) appointments are double booked (C) one appointments are double booked (D) patients are scheduled all day long at regular specified intervals (E) patients are seen on a first-come, first-seen basis

Patients are scheduled all day long at regular specified intervals

"Write-it-once" is a bookkeeping system also known as (A) single-entry (B) pegboard (C) double-entry (D) disbursement (E) balance sheet

Pegboard

The lithotomy position is used for which type of examination? (A) proctologic (B) pelvic (C) eye (D) scalp (E) chest

Pelvic

A lack of which mineral will cause weakness and bone pain or loss? (A) niacin (B) vitamin K (C) phosphorus (D) vitamin E (E) zinc

Phosphorus

The branch of medicine that specializes in rehabilitation is called (A) sports medicine (B) physical therapy (C) psychiatry (D) hydrotherapy (E) physiatry

Physiatry

The pages or screens of the medical record contained within the patient's file are the property of the (A) patient (B) physician (C) insurance carrier (D) spouse or guardian

Physician

Which of the following does NOT describe Schedule IV drugs? (A) physician must sign a triplicate prescription (B) can be refilled five times over six months (C) can be called in to pharmacy over phone (D) frequently abused (E) must be stored in locking cabinet for administration

Physician must sign a triplicate prescription

Which of the following healthcare providers is not required to inform patients of their rights regarding decisions about their own medical care under the Patient Self-Determination Act (PSDA)? (A) Hospitals (B) Nursing homes (C) Physician offices (D) Hospice providers (E) Home health agencies

Physician offices

When establishing scheduling guidelines, which of the following should be considered first? (A) holidays (B) medical assistant preferences (C) nurse preferences (D) physician preferences (E) none of the above

Physician preferences

For information pertaining to medications, dosage, or possible side effects, the medical assistant should refer to the (A) Standard Pharmacology (B) Physician's Desk Reference (C) National Formulary (D) Hospital Formulary (E) WebMD

Physician's Desk Reference

Which of the following represents mid-level providers? (A) Medical assistant and physician (B) Practice manager and medical assistant (C) Physician's assistant and nurse practitioner (D) Practice manager and physician's assistant (E) physician and physician's assistant

Physician's assistant and nurse practitioner

A medical assistant is providing instruction on care of sutures to a young mother whose child has been injured in a fall. She is distracted and tells the medical assistant that she and her child have not eaten for two days because their public aid check is late. Which of the hierarchy of needs is preventing this mother form considering the patient teaching that is being presented to her? (A) Self-esteem (B) Safety and security (C) Physiological needs (D) Love and belonging (E) Self-actualization

Physiological needs

In order to have a method of checking to see if an autoclaved item is sterile, the medical assistant should (A) place indicator strips in the packs and envelopes and use autoclave tape to secure the packs (B) set the timer on the autoclave to run for 30 minutes to make sure that the items are sterilized (C) open one pack and check the indicator strip for sterilization after each autoclave batch is run (C) leave open flap in the packs to view the indicator strip to make sure that it is sterile (E) open the autoclave prior to the drying cycle in order to make sure that the indicators and tape have indicated that the item is sterile

Place indicator strips in the packs and envelopes and use autoclave tape to secure the packs

Proper preparation of the patient includes the following EXCEPT (A) nylon hose should be removed to expose the area of the legs where the sensors will be placed (B) place the electrodes or sensors over bony prominences of the arms and legs where the electrical activitiy is more easily conducted (C) position the power cord away from the patient to lessen the chance of artifacts in the ECG tracing (D) make the patient comfortable and reassure patient that the procedure is not painful and that there is no transfer of electricity (E) place the ground sensor on the right leg

Place the electrodes or sensors over bony prominences of the arms and legs where the electrical activitiy is more easily conducted

The procedure to follow when opening mail is to (A) arrange mail by size (B) place all payments from patients and insurance companies on top (C) place the most important mail on top (D) place mail in alphabetical order (E) place all drug samples on top to be stored in a locked cabinet as soon as possible

Place the most important mail on top

A drug that is given sublingually is (A) injected into the deltoid muscle (B) placed under the tongue (C) administered buccally (D) injected into the muscle (E) injected under the intradermal layer of the skin

Placed under the tongue

Outguides are (A) placeholders used to help keep track of medical records (B) used in file cabinets to separate the letters of the alphabet (C) completed every time the medical record is removed from the file cabinet (D) sources of available patient services in the community (E) all of the above

Placeholders used to help keep track of medical records

Which of the following entries would be included when setting up the matrix in an appointment schedule? (A) entering patient names in appointment slots (B) placing an "X" through vacation days in red ink (C) marking off times the physician will be seeing patients (D) placing "X" through vacation days in pencil (E) all of the above

Placing "X" through vacation days in pencil

The process of determining whether a service or procedure is covered by the insurance provider is called (A) coordination of benefits (B) precertification (C) capitation (D) assignment of benefits

Precertification

Which of the following best describes the prior permission or approval needed from an insurance carrier before a patient may be treated or have a specific procedure performed by the physician? (A) referral (B) protocol (C) prepayment (D) precertification (E) capitation

Precertification

Which of the following is the part of a word that precedes the foundation word? (A) combining form (B) prefix (C) root (D) suffix (E) vowel

Prefix

A positive result on a human chorionic gonadotropin (hCG) test in a 23-year-old women most likely indicates which of the following conditions? (A) anemia (B) appendicitis (C) diabetes mellitus (D) hepatitis (E) pregnancy

Pregnancy

Which of the following is a CLIA-waied (low complexity) test? (A) microsopic examination of urine (B) gram stain (C) blood chemistry (D) pregnancy test (E) pap smear

Pregnancy test

Health benefits policies are purchased by an individual by paying the (A) premium (B) deductible (C) co-payment (D) coinsurance (E) exclusion

Premium

To retain insurance coverage, the individual must pay the cost of the insurance, which is the (A) premium (B) copayment (C) coinsurance (D) deductible (E) reimbursement

Premium

What is the most common condition of the eye associated with aging? (A) Astigmatism (B) Strabismus (C) Macular degeneration (D) Hyperopia (E) Presbyopia

Presbyopia

All of the following actions may result in revocation of a physician's license EXCEPT (A) impersonating another physician (B) providing substandard care (C) practicing without a license (D) prescribing legal drugs (E) substance abuse

Prescribing legal drugs

Which task is outside the scope of practice for medical assistants? (A) managing all office cash flow (B) taking vital signs (C) prescribing medications (D) patient education (E) triaging patients

Prescribing medications

Which of the following is NOT considered appropriate barrier protection? (A) face shield (B) gloves (C) gown (D) prescription eyeglasses (E) mask

Prescription eyeglasses

The function of the lacrimal apparatus is to (A) refract light rays through the eye (B) assist in maintaining the shape of the cornea (C) produce tears to lubricate the eye (D) differentiate black and white vision

Produce tears to lubricate the eye

An example of active immunity is (A) maternal antibodies passed through the uterus to the baby (B) immunization with antibodies (C) maternal antibodies acquired by the baby from breast milk (D) producing antibodies as a result of having a disease (E) injection of globulins of disease-causing organisms

Producing antibodies as a result of having a disease

An example of active immunity is (A) maternal antibodies passed through the uterus to the baby (B) immunization with antibodies (C) maternal antibodies acquired by the baby from breast milk (D) producing antibodies as a result of having a disease (E)) avoiding an infected person

Producing antibodies as a result of having a disease

Ethical issues are addressed in (A) insurance codes (B) professional codes (C) billing codes (D) safety code (E) tort law

Professional codes

Which of the following is NOT a term for the description of the illness given by the patient? (A) prognosis (B) key sign (C) chief complaint (D) cardinal sign (E) diagnosis

Prognosis

Evaluation of the spinal column is accomplished easily from which of the following positions? (A) knee-chest (B) prone (C) supine (D) lithotomy (E) Trendelenburg

Prone

What position would be used to examine the back or spine? (A) Fowler's (B) Supine (C) Knee-chest (D) Dorsal-recumbent (E) Prone

Prone

Which of the following is a drug used to lessen or prevent the effects of a disease? (A) curative (B) prophylactic (C) replacement (D) therapeutic (E) supplemental

Prophylactic

What structure is at the neck of the bladder and surrounds the urethra? (A) Prostate (B) Epididymis (C) Prepuce (D) Vas deferens

Prostate

The best way to reinforce verbal instructions for a patient is to (A) explain the directions using pronounced body language (B) provide the patient with written instructions (C) reassure the patient using constant therapeutic touch (D) ask the patient to call you in a couple days to see if there are any questions

Provide the patient with written instructions

When routing a caller to another person, you should (A) forward the call immediately, not wasting time to take to the caller (B) tell the caller you do not forward calls and ask the caller to call back when the person is available (C) place the caller on hold for up to 5 minutes while you locate the person to whom you need to transfer the caller (D) provide the phone number or extension to which you are transferring the caller, in case the call is disconnected

Provide the phone number or extension to which you are transferring the caller, in case the call is disconnected

Telephone calls that the medical assistant or medical administrative specialist may handle include the following EXCEPT (A) refilling prescriptions verified by the physician (B) providing a patient with laboratory test results just receive from a lab (C) scheduling procedures at other medical facilities (D) answering patient financial statement questions (E) confirming the time of an appointment for a patient

Providing a patient with laboratory test results just receive from a lab

Calls that can be handled by the medical assistant include all of the following EXCEPT (A) favorable patient progress reports (B) describing general medical office (C) providing medical advice to patients (D) handling requests for appointments (E) providing prescription renewal information

Providing medical advice to patients

The chronic skin condition characterized by a red, flat area covered with silvery scales is (A) decubitus ulcer (B) urticaria (C) psoriasis (D) shingles

Psoriasis

Which of the following practitioners would treat patients for ADHD, PSTD, and bipolar disorder? (A) psychiatrist (B) hematologist (C) gynecologist (D) rheumatologist (E) pulmonologist

Psychiatrist

The patient's mental and physical abilities are referred to as (A) psychosomatic (B) psychomotor (C) psychological (D) psychosocial (E) psychiatric

Psychomotor

The defense mechanism where an unconscious motive that causes anxiety is converted into its opposite is called (A) reaction formation (B) regression (C) denial (D) sublimation (E) psychosis

Reaction formation

When proofreading, the easiest way to spot an error is to (A) read the document through very quickly (B) ask someone else to read the document (C) read the document from bottom to top (D) use spell-check (E) read the document aloud

Read the document from bottom to top

For a medical office to run smoothly, each employee must (A) help write the policies and procedures manual (B) know where the policies and procedures manual is kept (C) read the policies and procedures manual (D) give patients copies of the policies and procedures manual (E) have a personal copy of the policies and procedures manual

Read the policies and procedures manual

The inside address of a professional letter includes the (A) address of the sending physician (B) recipient's address written with abbreviation to save space (C) physician's residence address printed at the left margin (D) recipient's address written without abbreviations (E) recipient's insurance company address

Recipient's address written without abbreviations

The inside address of a professional letter is the (A) address of the sending group practice (B) recipient's address written with abbreviations to save space (C) physician's home address printed at the left margin (D) physician's office address (E) recipient's address written without abbreviations

Recipient's address written without abbreviations

One state accepting the licensure requirements of another state to enable a health care worker to practice is called (A) certification (B) revocation (C) registration (D) reciprocity (E) licensure

Reciprocity

One state accepting the licensure requirements of another state to enable a health care worker to practice is called (A) certification (B) revocation (C) registration (D) reciprocity (E) licensure

Reciprocity

Which term is used when certification earned in one state is accepted in another state? (A) accreditation (B) registry (C) reciprocity (D) recertification (E) certification sharing

Reciprocity

Law refers to the (A) recognized rule of conduct enforced by a legal authority (B) policy used to charge people fees (C) Patient's Bill of Rights (D) established standards of care

Recognized rule of conduct enforced by a legal authority

An exposure-control plan would include (A) fire extinguisher servicing (B) the evacuation route (C) first aid for closed fractures (D) storage of mobility devices (E) recommended immunizations

Recommended immunizations

The process of verifying that the information on the bank statement agrees with the information in the check register is (A) registering (B) accounting (C) reconciling (D) examining

Reconciling

The portion of skeletal bone that manufactures blood cells is the (A) periosteum (B) red bone marrow (C) diaphysis (D) cartilage (E) epiphysis

Red bone marrow

Characteristics of a first-degree burn include (A) blistered skin (B) charred skin (C) reddened skin (D) edema of the skin

Reddened skin

A nonsterile item is accidentally added to a sterile field being prepared for the suture of a skin laceration. Once the medical assistant discovers this, he should (A) report it to the physician (B) remove it at once (C) leave it on the sterile field but cover it with a sterile towel (D) replace the item with a similar sterile one (E) redo the sterile field and reserialize any instruments

Redo the sterile field and reserialize any instruments

What is the name for the realignment of a fracture? (A) immobilization (B) casting (C) stabilization (D) fixation (E) reduction

Reduction

To obtain confidential patient information, which caller does NOT need a patient's written consent? (A) insurance carrier (B) lawyer (C) patient's neighbor (D) referring physician (E) member of the patient's family

Referring physician

To encourage further comments form a patient, the interviewer can repeat what the patient has said using open-ended statements that require the patient to respond. This technique is called (A) summarizing (B) reflecting (C) listening (D) focusing (E) encoding

Reflecting

Communication techniques that used when interviewing a patient include (A) reflecting and summarizing (B) language barriers (C) sterotyping (D) bargaining and acceptance (E) criticizing

Reflecting and summarizing

A urine sample that cannot be processed immediately should be placed in which of the following? (A) centrigue (B) freezer (C) incubator (D) refrigerator (E) 24-hour collection container

Refrigerator

Which of the following types of incoming mail should the medical assistant attend to first? (A) Priority mail (B) Registered mail (C) Insurance payment (D) physician's personal mail (E) Airmail

Registered mail

A physician may obtain his or her license by any of the following EXCEPT (A) endorsement (B) examination (C) reciprocity (D) registration

Registration

The endocrine system is responsible for (A) excretion of wastes (B) breakdown of food (C) gas exchange (D) regulating the body's metabolic activities (E) protecting against disease.

Regulating the body's metabolic activities

The area of medicine that deals with restoring of improving function impaired by disease is (A) preventive health (B) ergonomics (C) rehabilitative medicine (D) thermotherapy (E) disability management

Rehabilitative medicine

A medical assistant is working with an obese child on a weight reduction program. When his patient loses five pounds at her follow-up appointment, he givers her a movie ticket. Which psychological principle is the medical assistant using in this case? (A) reinforcement (B) cognitive therapy (C) health promotion (D) latency theory (E) right versus flight

Reinforcement

An important rule for releasing hard-copy medical records (A) release the original medical record when the patient asks it (B) there is no need to obtain the patient's signature on an Authorization for Release of Medical Record form as long as the patient has given verbal authorization (C) limit the amount of medical information you release over the telephone when you are not talking directly to the patient (D) release a copy of the medical record, not the original

Release a copy of the medical record, not the original

Which of the following filing steps includes ensuring that the appropriate people have taken action on a document before filing it? (A) releasing (B) indexing (C) conditioning (D) storing (E) sorting

Releasing

What is the unit of measurement used to measure occupational radiation exposure? (A) roentgen (B) rem (C) contrast medium (D) gray (E) ray

Rem

The purpose of law is to (A) legalize cardiopulmonary training (B) provide jobs (C) benefit special interest groups (D) remedy wrongs

Remedy wrongs

Your coworkers tells you that her next door neighbor has just come in for a health exam. She asks you to give her the health history form to review it. Which of the following action is appropriate? (A) give her the record to review (B) tell the office manager (C) remind her that the patient record is protected health information (D) ask the patient if you can show her the record (E) leave the chart on the work desk so she can read it after you leave

Remind her that the patient record is protected health information

First aid treatment for a puncture wound with a fixed penetrating object includes the following EXCEPT (A) removing the object if it is still imbedded in the body (B) activating EMS (C) applying a sterile dressing around the puncture site (D) keeping the victim calm

Removing the object if it is still imbedded in the body

When conducting a patient flow analysis, it is determined that the patients wait in the treatment room for approximately 15 minutes prior to the physician presenting. As a result you would (A) schedule patients 15 minutes later (B) schedule fewer patients in each hour (C) report the findings to the insurance company (D) report the findings to the physician (E) direct the physician to spend less time with each patient

Report the findings to the physician

Essential medication guidelines include all of the following EXCEPT (A) following the "seven rights" (B) asking the patient if he or she is allergic to any medication (C) maintain inventory records for three years (D) report theft or loss to the regional health department (E) store all controlled substances in a locked cabinet

Report theft or loss to the regional health department

The FIRST thing a medical assistant should do when she comes across an adult who is not breathing is (A) give two rescue breaths and then start chest compression (B) roll the person onto the left side, keeping the neck and body in alignment (C) check for a carotid pulse on the side closest to the assistant (D) look into the moth to see if there is an object obstructing the airway (E) reposition the airway and check again for spontaneous respirations

Reposition the airway and check again for spontaneous respirations

A form that is a request for supplies is called a(n) (A) invoice (B) request form (C) packing slip (D) petty cash form (E) expendable

Request form

A situation in which the very nature of the injury implicates malpractice is called (A) slander (B) assault (C) defamation (D) res ipsa loquitur

Res ipsa loquitur

Which of the following terms means "the thing speaks for itself" when applied to the law of negligence? (A) malfeasance (B) res ipsa loquitur (C) nonfeasance (D) jurisprudence (E) respondant superior

Res ipsa loquitur

When scheduling an inpatient procedure, the reason for scheduling the admission separate from the actual procedure is to (A) provide billing information (B) reserve a hospital bed (C) assure the patient has meals ordered (D) notify the insurance company

Reserve a hospital bed

A calculation of charges for each procedure indicating the charge of the majority of physicians in a geographic area is referred to as (A) utilization review (B) resource-based relative value system (C) coordination of benefits (D) explanation of benefits (E) capitation

Resource-based relative value system

Which of the following best describes active listening? (A) helping the patient complete his or her thoughts (B) interrupting the patient's conversation to add your comments (C) recording all patient information on a voice recorder for later use (D) restating what the patient has said to verify that you have understood him or her correctly (E) writing information in the medical record as the patient is speaking

Restating what the patient has said to verify that you have understood him or her correctly

The signature of the payee of a check with instructions stating "for deposit only" is an example of a(n) (A) blank endorsement (B) unlimited endorsement (C) restrictive endorsement (D) registered endorsement

Restrictive endorsement

Which of the following is the safest type of check endorsement? (A) blank endorsement (B) total endorsement (C) restrictive endorsement (D) insurance endorsement (E) private endorsement

Restrictive endorsement

Instruments use to hold back tissue and organs are (A) thumb forceps (B) Kelly forceps (C) retractors (D) curettes

Retractors

The term meaning behind the peritoneum is (A) subperitoneal (B) retroperitoneal (C) subabdominal (D) intraperitoneal

Retroperitoneal

The kidneys are located in the (A) retroperitoneal space (B) renal pelvis (C) dorsal cavity (D) hypogastric region

Retroperitoneal space

An example of a debit adjustment is (A) applying a professional discount to the account (B) posting the payment made from the patient's insurance company (C) return of a nonsufficient fund check from a patient's bank (D) removing a charge from a patient's account that was placed there by mistake

Return of a nonsufficient fund check from a patient's bank

According to the rules of source-oriented record keeping, forms, notes, and memos should be kept in which order? (A) numerical (B) alphabetical (C) subject (D) chronological (E) reverse chronological

Reverse chronological

To be prepared for an office emergency, the medical assistant should (A) keep polices for emergencies nearby for reference (B) ask a more experienced person in the office any emergency supplies (C) review the office policies and be aware of location of emergency supplies (D) call 911 immediately (E) make a list of emergency phone numbers to place close to the telephone

Review the office policies and be aware of location of emergency supplies

When removing paper that is soiled with biohazardous waste from the exam table, the medical assistant should do which of the following before cleaning the table with disinfectant and pulling down unused paper? (A) use sterile gloves (B) roll the paper inward and toward the body working from the end of the exam table (D) using unsterile gloves, roll the paper down toward the body and discard (E) roll the paper inward and away from the body, discard, and change gloves

Roll the paper inward and away from the body, discard, and change gloves

The type of bandage material that is not intended to apply pressure but to hold a dressing in place on the forearm is (A) elastic bandage (B) rolled gauze (C) triangular bandage (D) tubular gauze (E) 4 X 4 gauze

Rolled gauze

What part of the heart located in the right atrium generates the sinus rhythm? (A) AV node (B) SA node (C) AV bundle (D) purkinje fibers (E) bundle of His

SA node

Which of the following is the pacemaker for the heart? (A) bundle of His (B) AV nodes (C) bundle branch (D) SA nodes (E) purkinje fibers

SA nodes

Yahoo is an example of an Internet (A) Browser (B) search engine (C) LAN (D) CPU

Search engine

The glands that are saclike in structure and produce oily secretions that lubricate the skin are (A) sebaceous (B) ceruminous (C) ciliary (D) mammary

Sebaceous

Which of the following is the gland that produces oily secretions that lubricate the skin? (A) pineal (B) sebaceous (C) pituitary (D) parathyroid (E) adrenal

Sebaceous

An example of exocrine glands are (A) sebaceous glands (B) parathyroid glands (C) adrenal glands (D) ovaries (E) testes

Sebaceous glands

Which postal class would the medical assistant use to send a monthly newsletter to all patients in the practice? (A) Third-class (B) First-class (C) Second-class (D) bulk mail (E) Priority mail

Second-class

The function of the optic nerve is (A) hearing (B) seeing (C) smelling (D) tasting (E) touching

Seeing

Which of the following is an issue that becomes predominant during the adolescent stage of development? (A) Commitment (B) Self-worth (C) Mistrust (D) Imagination (E) Self-image

Self-image

Which of the following positions is more comfortable for a patient who has dyspnea? (A) dorsal recumbent (B) lithotomy (C) Trendelenburg (D) semi-Fowler (E) supine

Semi-Fowler

The style of letter in which the first sentence of each paragraph is indented five spaces is (A) full block (B) modified block (C) semiblock (D) simplified (E) block

Semiblock

Which of the following is the final step to the aging and collection process for a patient with private insurance? (A) send an itemized statement (B) send an overdue notice with the intent of turning the bill over to a collection agency if not paid promptly (C) turn the account over to a collection agency (D) call the patient to request payment (E) Call the patient's employer to notify the patient about the overdue bill

Send an overdue notice with the intent of turning the bill over to a collection agency if not paid promptly

Basic communication requires a message and (A) sender and receiver (B) feedback and body language (C) clarification and feedback (D) receiver and body language (E) a decoder

Sender and receiver

Which of the following would be an accepted way to end the patient-physican relationship? (A) refusing further appointments when a patient calls (B) sending a certified letter explaining the decision to end the relationship and giving the patient ample opportunity to find another physician (C) denying treatment to the patient and refusing his or her phone calls until the patient decides to move elsewhere for care (D) having the medical assistant notify the patient by phone that the patient-physican relationship is over (E) canceling arrangements with the patient's insurance carrier

Sending a certified letter explaining the decision to end the relationship and giving the patient ample opportunity to find another physician

Mentally impaired patients (A) are able to enter into contracts by themselves (B) should be spoken to directly in simple, easy-to-understand terms (C) should not be spoken to directly (D) should have directions explained only once to avoid confusion (E) are seen only by specialists who treat mentally impaired patients

Should be spoken to directly in simple, easy-to-understand terms

Which of the following would NOT be an unintentional tort when done by a medical assistant? (A) giving the wrong medicine in an injection (B) improperly cleaning a surgical site (C) showing photos of a surgery without patient consent (D) not drawing a blood test the physician ordered (E) suturing a laceration for a patient

Showing photos of a surgery without patient consent

Which of the following would NOT be an unitentional tort when done by a medical assistant? (A) giving the wrong medicine in an injection (B) improperly cleaning a surgical site (C) showing photos of a surgery without patient consent (D) not drawing a blood test the physician ordered (E) sutuering a laceration for a patient

Showing photos of a surgery without patient consent

A portion of the large intestine is the (A) pylorus (B) jejunum (C) ileum (D) sigmoid

Sigmoid

What instrument is used to perform a minimally invasive medical examination of the large intestine from the rectum through the last part of the colon? (A) otoscope (B) proctoscope (C) sigmoidoscope (D) bronchoscope (E) mediastinascope

Sigmoidoscope

Which of the following thought leaders in the field psychology believed that repressed memories created conflict and possible mental disorders later in life? (A) Elisabeth Kubler-Ross (B) Jean Piaget (C) Erick Erickson (D) Sigmund Freud (E) Abraham Maslow

Sigmund Freud

The term bradycardia means (A) slow blood pressure (B) increased blood flow (C) slow heart rate (D) increased heart rate (E) slow blood flow

Slow heart rate

If the medical assistant notices a small tear in her sterile glove during a procedure, she should (A) put a piece of sterile tape over the hole in the glove (B) alert the physician that she is not able to assist any longer (C) ask a coworker to put on sterile gloves and take over for her (D) continue the procedure but do not pick up sterile objects with that hand (E) step away from the procedure and replace her gloves with new ones

Step away from the procedure and replace her gloves with new ones

When a person generalizes the behavior or characteristics of all members of a particular culture, race, or religion, it is referred to as (A) empathizing (B) stereotyping (C) discriminating (D) bias (E) rationalizing

Stereotyping

Which of the following instrument or supply item is NOT included for a pelvic exam? (A) Lubricant (B) Cytology slide (C) Sterile gloves (D) Vaginal speculum

Sterile gloves

Which of the following items is NOT considered necessary for a routine patient exam? (A) Ophthalmoscope (B) Percussion hammer (C) Sterile gloves (D) Tongue depressor (E) Otoscope

Sterile gloves

A minor may consent for all of the following EXCEPT (A) treatment of syphilis (B) abortion (C) birth control (D) treatment of gonorrhea (E) sterilization

Sterilization

Which of the following terms describes complete destruction of all microorganisms? (A) antiseptic (B) aseptic (C) disinfection (D) sanitization (E) sterilization

Sterilization

Instruments used in an open procedure should be (A) treated with antiseptic solution (B) cleaned by ultrasound (C) sterilized (D) disinfected (E) immersed in a germicide

Sterilized

Torticollis or wryneck is a spasm of which muscle? (A) Gastocnemius (B) Sternocleidomastoid (C) Rectus abdominus (D) Deltoid (E) Sartorius

Sternocleidomastoid

Which of the following instruments is used by the physician to determine the presence or absence of bowel sounds? (A) audiometer (B) colposcope (C) dosimeter (D) onychograph (E) stethoscope

Stethoscope

Which of the following is used to amplify sounds? (A) endoscope (B) arthroscope (C) stethoscope (D) otoscope (E) ophthalmoscope

Stethoscope

A communicable disease that does not have to be reported to the county health department is (A) tuberculosis (B) streptococcus (C) rubella (D) syphilis (E) rabies

Streptococcus

The greatest barrier to communication is (A) not making eye contact (B) poor communication skills (C) not speaking (B) being aggressive (E) stress

Stress

A court mandate to bring a portion of the medical record to court is called (A) respondeat superior (B) res ipsa loguitur (C) subpoena duces tecum (D) res judicata (E) caveat emptor

Subpoena duces tecum

A court mandate to bring a portion of the medical record to court is called (A) respondeat superior (B) res ipsa loquitur (C) subpoena duces tecum (D) res judicata (E) caveat emptor

Subpoena duces tecum

Which term is used to mean ordering an individual to appear in court and to bring any papers, books, or information necessary to explain an issue? (A) res ipsa loquitur (B) respondent superior (C) guardian ad litem (D) subpoena duces tecum (E) errare humanum est

Subpoena duces tecum

The term meaning below the lungs is (A) subpulonary (B) infrapulmonary (C) interpulmonary (D) interhoracic (E) intercostal

Subpulonary

A patient who needs information about drug addiction could receive education and help from an organization that specializes in (A) prescription medications (B) preventive health (C) substance abuse (D) nutrition management

Substance abuse

What is another term for debit? (A) addition (B) subtraction (C) subtotal (D) balance (E) appreciation

Subtraction

When a patient is lying flat on his or her back, he or she is said to be in what position? (A) prone (B) Fowler's (C) supine (D) Sims' (E) Semi-Fowler's

Supine

A piece of equipment that protects the computer's fragile circuits from damage is called a (A) screen saver (B) jewel case (C) surge protector (D) password (E) firewall

Surge protector

Which device protects a computer from electrical damage? (A) central processing unit (B) modem (C) surge protector (D) motherboard (E) cursor

Surge protector

The largest of the six major sections of the CPT manual, which contains codes from 10021-69990, is (A) medicine (B) anesthesia (C) radiology (D) surgery

Surgery

Which section of the CPT book is used to code lacerations? (A) medicine (B) surgery (C) pathology (D) evaluation and management (E) laboratory

Surgery

Creating a completely sterile environment without the presence of any microorganisms is known as (A) medical asepsis (B) clean technique (C) surgical asepsis (D) sanitization (E) disinfection

Surgical asepsis

Using sterile instruments to perform a breast biopsy is an example of (A) surgical asepsis (B) sterilization (C) medical asepsis (D) personal protective equipment (E) sanitization

Surgical asepsis

The term neurotripsy means (A) removal of a nerve (B) surgical crushing of a nerve (C) suturing of a nerve (D) paralysis of a nerve (E) rupture of a nerve

Surgical crushing of a nerve

The term abdominocentesis means (A) surgical puncture of the abdomen (B) swelling of the abdomen (C) dilation of the abdomen (D) suturing of the abdomen

Surgical puncture of the abdomen

The term mammoplasty means (A) surgical reconstruction of the breast (B) excision of breast tumor (C) X-ray exam of the breasts (D) biopsy of breast tissue

Surgical reconstruction of the breast

The term orchidectomy means (A) surgical removal of a testicle (B) incision into the scrotum (C) undescended testicle (D) excision of the scrotum

Surgical removal of a testicle

The term pyeloplasty means (A) surgical repair of the renal pelvis (B) plastic surgery of the kidneys (C) incision into the kidneys (D) excision of the renal pelvis (E) surgical repair of the pelvis

Surgical repair of the renal pelvis

The instrument used to remove stitches is (A) operating scissors (B) Kelly hemostat (C) suture scissors (D) Mayo scissors (E) needle holder

Suture scissors

The term hysterorrhaphy means (A) rupture of the uterus (B) removal of the cervix (C) suturing of the uterus (D) surgical fixation of the cervix (E) incision into the cervix

Suturing of the uterus

All of the following body fluids are infectious EXCEPT for (A) blood (B) vaginal secretions (C) cerebrospinal fluid (D) sweat (E) saliva

Sweat

A healthcare agent with durable power of attorney is (A) an individual who will be responsible for all decisions should the patient become physically and mentally incapable of making decisions (B) considered to the patient's primary care physician (C) an attorney who will be able to make the best legal decisions for the patient (D) the person chosen to make the final decisions about the patient's end-of-life healthcare (E) the medical assistant in the physician's office who is charge of billing and insurnace reimbursement

THe person chosen to make the final decisions about the patient's end-of-life healthcare

Which third-party healthcare plan is funded by the government? (A) Aetna (B) Blue Cross Blue Shield (C) TRICARE (D) Caremark (E) HealthCare Partners

TRICARE

The term meaning increased heart rate (pulse) is (A) tachycardia (B) bradycardia (C) hyperpnea (D) hypoxia (E) arrhythmia

Tachycardia

A patient's neighbor calls, stating that she is concerned about her friend and would like to know what is wrong with the patient. The medical assistant should (A) give just basic information because the neighbor is such a good friend to the patient (B) tell the neighbor that she should know better than to be prying into someone else's business (C) tell the neighbor she needs to come into the office to discuss any information about the patient because the phone lines are not secure (D) tactfully refuse to release any patient information without the patient's written permission (E) ask the neighbor to accompany the patient on her next office visist

Tactfully refuse to release any patient information without the patient's written permission

To respect the patient's privacy while obtaining information about her history, you should (A) ask the patient to fill out a form rather than asking the questions in an interview (B) ask the patient to specify people who can give infromation about her (C) take the patient to a quiet and private area to obtain the history (D) let the doctor ask any questions that you feel the patient may be sensitivie about (E) inform the patient that she is not requried to answer any questions that she does not want to

Take the patient to a quiet and private area to obtain the history

The normal duties of a medical receptionist include all of the following EXCEPT (A) opening the office (B) closing the office (C) scheduling appointments (D) taking vital signs (E) screening phone calls

Taking vital signs

When revising the policies and procedures manual, the medical assistant need to FIRST (A) talk to fellow employees (B) chose a color for the manual (C) decide on a format (D) buy paper for the manual (E) talk to the physician

Talk to the physician

To communicate with a sight-impaired patient, it is important to (A) transport the patient in a wheelchair to avoid an accident (B) use positive body language (C) raise your voice to make your conversation louder (D) tell the patient each time before you touch him or her (E) give directions in writing to ensure understanding

Tell the patient each time before you touch him or her

Proper interaction with pediatric patients includes the following EXCEPT (A) allowing them to handle safe medical equipment to see that it will not harm them (B) using words the child will understand to describe the procedure (C) telling a child that a procedure will not hurt at all (D) talking in the same tone and volumes as you would use with an adult (E) positioning yourself at the same level when speaking to the child

Telling a child that a procedure will not hurt at all

All of the following would be a breach of patient confidentiality by the medical assistant EXCEPT (A) discussing a patient's condition in the elevator (B) telling the patient's physician about the abnormal test results just received from the lab (C) discussing the patient's illness with the patient's attorney (D) leaving the patient's medical record open on the front desk (E) calling the lab to request test results for a patient while another patient is standing at the desk waiting to speak with you

Telling the patient's physician about the abnormal test results just received from the lab

Which of the following thermometers is considered the most accurate in measuring body temperature? (A) oral (B) rectal (C) bladder (D) axillary (E) temporal

Temporal

An important component of the receptionist's job is opening the office. The receptionist should arrive at the office (A) thirty minutes ahead of the first scheduled patient (B) ten to fifteen minutes before office hours begin (C) when the first patients arrive (D) one hour before office hours begin (E) when the staff arrives

Ten to fifteen minutes before office hours begin

Bones are joined to muscles by (A) ligaments (B) periosteum (C) cartilage (D) meninges (E) tendons

Tendons

The structure that attach muscles to bones are (A) fascia (B) ligaments (C) tendons (D) cartilage

Tendons

A term meaning a painful tendon is (A) tendonitis (B) tenotomy (C) tenodynia (D) tendoplasty (E) tenorrhaphy

Tenodynia

Which one of the following is not a key area of the Patients' Bill of Rights? (A) choice of health-care providers and plan (B) respect and nondiscrimination (C) confidentiality of private health information (D) termination of the physician/patient contract for noncompliant treatment (E) taking part in treatment decisions and options

Termination of the physician/patient contract for noncompliant treatment

The sex glands of the male and female reproductive system are the (A) sperm and ova (B) prostate ad uterus (C) testes and ovaries (E) penis and vagina

Testes and ovaries

All of the following are governmental agencies setting standards and regulations that must be followed by medical offices EXCEPT (A) The Joint Commission (B) DEA (C) IRS (D) FDA

The Joint Commission

Which of the following gives a choice to those over 18 years of age to determine the disposition of their body or body parts? (A) The Uniform Anatomical Gift Act (B) The living will (C) The power of attorney for health care (D) ERISA (E) Res ipsa loguitur

The Uniform Anatomical Gift Act

Which of the following gives a choice to those over 18 years of age to determine the disposition of their body or body parts? (A) The Uniform Anatomical Gift Act (B) The living will (C) The power of attorney for health care (D) ERISA (E) Res ipsa loquitur

The Uniform Anatomical Gift Act

Which of the following is NOT a true statement about the Health Information Technology of Economic and Clinical Health (HITECH) Act of 2009? (A) the act establishes financial incentives for adoption of electronic health records (EHRs) (B) the act establishes a single EHR software system that all health care providers must use (C) Health care providers must show "meaningful use" of EHRs systems to receive incentive payments (D) a goal of using EHRs is to improve Americans' health (E) more than half of U.S. physicians have adopted EHRs

The act establishes a single EHR software system that all health care providers must use

Compliance is best defined as (A) performing all tasks requested by the employer regardless of the scope of practice (B) notifying a patient of all test results (C) working well with the entire office staff (D) the act of process of doing what you are required to do

The act of process of doing what you are required to do

The usual fee charged by a physician is (A) the amount charged for an exceptionally difficult or complex procedure requiring more time and effort on the part of a provider (B) the amount allowed by an insurance carrier (C) the amount charged by a provider in a specific geographical area for a specific service or procedure (D) the amount allowed by the government (E) the amount a physician charges for a service or procedure

The amount a physician charges for a service or procedure

Which of the following is the least important concern when scheduling special procedures? (A) The facilities available in the medical office at the time of the appointment (B) The amount of time required for the procedure (C) The patient preparation for the procedure (D) The equipment required for the procedure (E) The amount of the insurance co-pay

The amount of the insurance co-pay

An organizational chart reflects all of the following EXCEPT (A) the supervisory structure of the organization (B) the hiring policies of the organization (C) the reporting relationship of the members of the organization (D) the departments within the organization

The hiring policies of the organization

At the bottom of a professional letter, the reference initials represent (A) the individual processing the letter, in uppercase letters (B) the individual signing the letter, in uppercase letters (C) the individual signing the letter, in lowercase letters (D) only the individual processing the letter (E) the individual receiving the letter

The individual signing the letter, in uppercase letters

Which of the following is NOT a true statement about worker's compensation? (A) a qualifying illness or injury originates on the job (B) an illness or injury unrelated to one's job cannot be seen under worker's compensation insurance (C) short-term, long-term, or permanent disability benefits may apply (D) the individual with a qualifying illness or injury can go to the doctor of his/her choice (E) the individual with a qualifying illness or injury receives no bills for medical expenses specifically related to the illness or injury

The individual with a qualifying illness or injury can go to the doctor of his/her choice

The motherboard of a computer is (A) the main circuit board (B) the flash drive (C) the hard disk drive (D) the operating system (E) the memory

The main circuit board

Which of the following will result when a physician's office consistently uses a service level of coding higher than what was actually performed? (A) the wrong diagnosis may be coded (B) the office may be underpaid (C) the office may be charged with criminal fraud (D) the office may be charged with libel (E) the medical assistant may be put into a high tax bracket

The office may be charged with criminal fraud

In performance of a microhematocrit, which of the following is true? (A) clotted blood must be used (B) the capillary tube must be completely filled and sealed on both ends (C) the open end of the capillary tube should be placed against the rubber gasket of the centriuge (D) the capillary tube should be centrigfuged in a labled, sealed evacuated tube (E) the serum blood is placed in the capillary tube for testing

The open end of the capillary tube should be placed against the rubber gasket of the centriuge

According to the "birthday rule," the primary insurance plan belongs to which parent? (A) the youngest parent (B) the oldest parent (C) the parent whose birthday falls earliest in the year (D) the parent whose birthday falls closer to the end of the year (E) the parent whose birthday falls closest to the child's birthday

The parent whose birthday falls earliest in the year

In the process of wound healing, the phase in which new tissue forms is called (A) the maturation phase (B) the proliferation phase (C) the lag phase (D) the disinfecting phase (E) none of the above

The proliferation phase

The amount of time a practice is required to keep inactive files is called (A) the open file (B) the closed file (C) coding (D) the retention period (E) bundling

The retention period

Examples of ethical cases affected by the law are cases involving (A) the right to die (B) the use of synthetic drugs (C) endoscopy (D) licensure

The right to die

Which of the following statements is accurate about the lungs? (A) The bronchioles branch to form smaller structures called bronchi (B) The right and left lungs both have three lobes (C) The sac covering the lungs is the pleural sac (D) The lease amount of gas exchange takes place in the alveoli (E) External respiration is the exchange of oxygen and carbon dioxide in the lungs

The sac covering the lungs is the pleural sac

An advantage of electronic medial records (EMR) is that (A) they are easy for all medical personnel to use (B) they are inexpensive to maintain (C) they are available quickly in emergency situations (D) their passwords do not need to be changed (E) they can be used by only one user at a time

They are available quickly in emergency situations

Which of the following statements is NOT true about patient referrals? (A) they may be classified as an urgent referral (B) they may be classified as a regular referral (C) they may be requested by a patient (D) they may be classified as a stat referral (E) they may be made without pre-authorization from the insurance carrier

They may be made without pre-authorization from the insurance carrier

Which of the following does not apply to the patient navigator/advocate? (A) They can assist a patient with complex medical needs to appropriate referrals to community services (B) They can assist with healthcare insurance and reimbursement issues (C) They can accompany patients for physician visits and hospital services (D) They provide around-the-clock home health care in the patient's home (E) They can assist in scheduling appointments and researching healthcare specialists to find access to the best care for the patient

They provide around-the-clock home health care in the patient's home

All of the following minerals have Dietary Reference Intakes (DRIs) EXCEPT (A) calcium (B) zinc (C) iodine (D) magnesium (E) thiamine

Thiamine

The prefix pachy means which of the following? (A) dull (B) fixed (C) thick (D) thin (E) sharp

Thick

Which of the following is descriptive of arteries? (A) thick, elastic, return blood to heart (B) thin, fragile, carry blood away from heart (C) thin, elastic, return blood to heart (D) thin, elastic, carry blood away from heart (E) think, elastic, carry blood away from heart

Thin, elastic, carry blood away from heart

Which burn destroys the epidermis and dermis, including the nerve endings? (A) third-degree (B) first-degree (C) second-degree (D) minor (E) acid burn

Third-degree

What instrument is used to measure intraocular pressure (IOP)? (A) otoscope (B) spirometer (C) glucometer (D) opthalmoscope (E) tonometer

Tonometer

The dorsalis pedis pulse is detected in which of the following areas of the body? (A) back of the knee (B) inner aspect of the elbow (C) neck (D) thumb side of the wrist (E) top of the foot

Top of the foot

A physician casts a fracture of the ulna incorrectly. This results in malformation of the arm. The physician could be charged with (A) misadventure (B) malunion (C) tort (D) torticollis (E) battery

Tort

Crimes that are committed against another person or property and are punished with fines are called (A) felonies (B) misdemeanors (C) torts (E) negligence

Torts

Crimes that are committed against another person or property and are punished with fines are called (A) felonies (B) misdemeanors (C) treason (D) torts (E) negligence

Torts

All of the following are commonly used sites for an intramuscular injection EXCEPT the (A) gluteus medius (B) vastus lateralis (C) deltoid (D) trapezius (E) ventrogluteal

Trapezius

Indexing rules for alphabetic filing include the following EXCEPT (A) file records according to last name, first name, and middle initial (B) file abbreviated names as if they were spelled out (C) disregard apostrophes (D) Junior is filed before Senior (E) treat hyphenated names as two units

Treat hyphenated names as two units

The correct position to place a patient who as fainted is (A) prone (B) Trendelenburg (C) lithotomy (D) supine (E) Fowler's

Trendelenburg

Which of the following positions is most appropriate for a patient with severe hypotension? (A) knee-chest (B) lithotomy (C) Trendelenburg (D) semi-Fowler (E) dorsal recumbent

Trendelenburg

All of the following are barriers to communication EXCEPT (A) closed doors (B) mistrust (C) fear (D) trust (E) stress

Trust

Which law protects consumers by requiring full disclosure of any additional charges that may apply to a bill, such as interest? (A) Equal Opportunity Law (B) Truth-in-Lending Act (C) Good Samaritan Law (D) Americans with Disabilities Act (E) Fair Debt Collection Practices Act

Truth-in-Lending Act

To screen for hearing acuity or bone conduction of sound, the medical assistant would use a/an (A) otoscope (B) opthalmoscope (C) tuning fork (D) Snellen test (E) reflex hammer

Tuning fork

The top the crutch pad should be how many inches from the axillary (underarm) areas? (A) one (B) two (C) three (D) four (E) five

Two

Calculate the following drug dosage: Ampicillin 0.5 g. The unit dose packet reads 250 mg/cap. (A) one-half capsule (B) one capsule (C) two capsule (D) two and one-half capsule (E) three capsule

Two capsule

The prescription directions "ii gtt g4h" mean (A) one drop every hour (B) one drop every 4 hours (C) two drops ever hour (D) two drops every 4 hours (E) four drops every 4 hours

Two drops every 4 hours

The complimentary closing line is placed (A) five lines below the last line of the body of the letter (B) four lines below the last line of the body of the letter (C) three lines below the last line of the body of the letter (D) two lines below the last line of the body of the letter (E) one line below the last line of the body of the letter

Two lines below the last line of the body of the letter

If there are materials included in the envelope with the letter, this should be noted (A) below the inside address (B) within the body of the letter only (C) two lines below the reference initials (D) four lines below the complimentary closing

Two lines below the reference initials

The process of double booking in appointment scheduling means that (A) two or more patients are scheduled at the same time (B) one patent is scheduled but two appointment times are used (C) when two physicians are practicing in the same office, there are two appointment books used (D) at least four patients are scheduled for the same time at the beginning of the same hour (E) four patients are scheduled every 2 hour

Two or more patients are scheduled at the same time

The type of gait in which the patient advances the left foot and right crutch and then the right foot and left crutch is a (A) swing-through gait (B) two-point gait C) three-point gait (D) four-point gait

Two-point gait

A person is considered an universal blood donor if his or her blood type is (A) type O (B) type A (C) type B (D) type AB (E) type AB-

Type O

Which of the following blood types can give to all other blood types? (A) Type A (B) Type B (C) Type O (D) Type AB (E) Type ABO

Type O

Where on an envelope should notations such as "Confidential" and "Personal" be included? (A) typed directly below the return address (B) aligned with right edge of letter (C) written in the lower right-hand corner (D) written in red ink (E) written directly under the postage stamp

Type directly below the return address

In the CMS-1500, what information is required in block 1? (A) patient's last name (B) type of health insurance (C) patient's insurance identification number (D) date of service (E) diagnosis

Type of health insurance

Which of the following patient information is NOT essential for a medial assistant to obtain when taking a phone message? (A) full name (B) type of insurance (C) daytime telephone number (D) reason for the call (E) action requested

Type of insurance

Anaphylaxis refers to a (A) nose bleed (B) type of shock (C) hemorrhage disorder (D) congenital disorder (E) heart attack

Type of shock

The organization that developed guidelines to assist people in making healthy food choices is the (A) FDA (B) USDA (C) CDC (D) AMA

USDA

To ensure package sterility, the medical assistant should (A) use a torn sterile package only if the tear is small (B) use sterile packages up to 30 days after the expiration date to conserve the need to re-autoclave (C) use only dry, undamaged sterile packages (D) only transport sterile packages with sterile gloves (E) perform a surgical hand wash before wrapping packs for sterilization

Use only dry, undamaged sterile packages

Metabolism is the process of (A) taking food into the body (B) physically changing nutrients to allow absorption (C) chemically changing nutrients in the body (D) using nutrients from the bloodstream to produce energy

Using nutrients from the bloodstream to produce energy

Drugs that can be purchased over the counter are classified as schedule (A) I (B) II (C) IV (D) V

V

The drugs that have the lowest abuse potential are listed in which drug schedule? (A) I (B) II (C) III (D) IV (E) V

V

ICD-9 codes that identify medical problems for reasons other than illness or injury are known as (A) E codes (B) M codes (C) CPT codes (D) V codes (E) neoplasms

V codes

ICD-9-CM codes that identify health-care encounters for reasons other than illness or injury are known as (A) E codes (B) F codes (C) CPT codes (D) T codes (E) V codes

V codes

Which of the following is an example of a fat-soluble vitamin? (A) vitamin B (B) vitamin C (C) vitamin B6 (D) vitamin E (E) vitamin B12

Vitamin E

The fat-soluble vitamin that promotes blood clotting is (A) vitamin A (B) vitamin D (C) vitamin E (D) vitamin C (E) vitamin K

Vitamin K

Which of the following vitamins is used for clotting? (A) vitamin A (B) vitamin B6 (C) vitamin B12 (D) vitamin C (E) vitamin K

Vitamin K

The gel-like substance that helps maintain the structure in the eye is called (A) aqueous humor (B) sclera (C) vitreous (D) cataract (E) mucus

Vitreous

If a check is written but not used, what is written across the front of the check? (A) Void (B) Nonsufficient funds (C) Do not use (D) Error (E) Reconcile

Void

Written consent for medical care must be (A) voluntary (B) uninformed (C) given for all procedures (D) done on a word processor

Voluntary

The Good Samaritan Act does not cover a health-care provider who (A) renders first aid at the scene of an accident (B) volunteers to provide first aid at a charitable "fun run" (C) helps a person who has fainted at a sporting event (D) provides care to a person having a seizure in a restaurant (E) provides first aid to a person who has a heart attack in the health-care provider's home

Volunteers to provide first aid at a charitable "fun run"

Which type of check is frequently used for payroll because it itemizes the purposes of the check and deductions? (A) blank draft (B) voucher check (C) limited check (D) certified check (E) cashier's check

Voucher check

At the end of each calendar year, the employer is required to provide a statement to each employee of the year's total gross income and the taxes withheld. This form is the (A) W-4 (B) W-2 (C) FICA (D) FUTA

W-2

Which income tax form is given to each employee every year? (A) 941 (B) W-4 (C) W-2 (D) 4868 (E) none of the above

W-2

The ICD-9 and ICD10 systems of classifying diseases into categories were devised by what organization? (A) HCFA (Health Care Financing Administration) (B) AMA (American Medical Association) (C) AHIMA (American Health Information Management Association) (D) WHO (World Health Organization) (E) IRS (Internal Revenue Service)

WHO (World Health Organization)

Which of the following body parts is considered the lower limit of a sterile surgical field? (A) ankles (B) knees (C) shoulders (D) waist (E) neck

Waist

A period of non-coverage for an illness that existed prior to the issuance of a health insurance policy is called a (A) preexisting condition (B) premium (C) special risk rider (D) waiting period (E) prior authorization

Waiting period

Which appointment scheduling technique determines the number of patients to be seen each hour by dividing the hour by the length of the average visit? (A) double booking (B) cluster (C) time specified (D) wave (E) advance

Wave

If a certain number of patients are scheduled to come in for an appointment at the beginning of the same clock hour, this is (A) modified wave scheduling (B) wave scheduling (C) block scheduling (D) group scheduling (E) tidal wave scheduling

Wave scheduling

When a specific number of patients, usually four, is scheduled at the beginning of the same hour, this is known as (A) modified wave scheduling (B) wave scheduling (C) cluster scheduling (D) group scheduling

Wave scheduling

Infrared therapy uses heat produced by (A) electricity (B) water (C) chemical (D) sound waves (E) wavelengths

Wavelengths

Prior to having a mammogram, a patient should not (A) drink any caffeinated beverage (B) eat or drink after midnight (C) wear deodorant (D) use perfume (E) shave under the arms

Wear deodorant

Which of the following is NOT a vital sign? (A) temperature (B) weight (C) pulse rate (D) blood pressure (E) heart rate

Weight

Which one of the following is a diagnostic microscopy to find the cause of vaginitis and vulvitis? (A) Blood smear (B) Wet mount (C) Gimesa smear (D) Pap smear (E) Bacterial culture

Wet mount

A patient calls and requests an appointment immediately. What should be the first question you ask? (A) The doctor is booked today. Can you come in tomorrow? (B) It is more convenient for you to come tomorrow morning or afternoon? (C) When was the last time you were seen in this office? (D) What are your symptoms and how long have you had them?

What are your symptoms and how long have you had them?

UCR (Usual, Customary, and Reasonable) provider payments are based on (A) what the majority of physicians in a specific geographic area charge for procedures (B) state laws where the physician practices medicine (C) the maximum amount paid by other insurance companies for similar procedures (D) recommendations of the federal government

What the majority of physicians in a specific geographic area charge for procedures

The procedure for delivering local anesthetic to the sterile field is to (A) fill the syringe with the proper amount of solution before the procedure and place it on the sterile field (B) place the vial of solution on the sterile field so the physician can have access to it (C) remove the syringe from the sterile field, fill the syringe with the amount of solution required, and return the syringe to the sterile field for the physician to use (D) while the physician holds the syringe with sterile-gloved hands, the medical assistant holds the vial of solution for the physician, and the physician draws out the required amount of solution

While the physician holds the syringe with sterile-gloved hands, the medical assistant holds the vial of solution for the physician, and the physician draws out the required amount of solution

Compliance with OSHA, federal, state and local regulations can be assured by all the following EXCEPT (A) withholding information from patients regarding errors in treatment (B) making PPE available to employees (C) reporting incidents to the compliance officer (D) educating and training all employees on policies and procedures (E) contracting with a biohazardous waste company

Withholding information from patients regarding errors in treatment

How soon after arrival should a patient should be greeted? (A) within 6 minutes (B) within 3 minutes (C) within 10 minutes (D) immediately (E) none of the above; it is not necessary to greet the patient if he or she signs in

Within 3 minutes

The term intracerebral means (A) between the spine and brain (B) within the spinal cord (C) beneath the meninges (D) within the main part of the brian (E) between the meninges

Within the main part of the brain

Expenses resulting from work-related illness or injury are usually covered by (A) Medicare (B) HMOs (C) worker's compensation (D) employee's health insurance

Worker's compensation

Medical expenses resulting from a back injury while at work are submitted (A) Medicare (B) HMO (C) workers' compensation (D) employee's health insurance (E) Blue Cross/Blue Shield

Workers' compensation

Which of the following is insurance coverage for persons injured on the job? (A) Medicaid (B) TRICARE (C) workers' compensation (D) patient disability insurance (E) self-insurance

Workers' compensation

A spreadsheet is a type of (A) worksheet (B) hardware (C) patient list (D) cover letter (E) work grid

Worksheet

When the patient identifies him- or herself on the phone, the medical assistant should immediately (A) pull the patient's chart (B) put the patient on hold (C) write down the patient's name (D) refer to voicemail (E) ask the patient the reason for the call

Write down the patient's name

Which of the following is a guideline that applies to using the appointment book? (A) Erase any missed appointment book after it has been documented in the patient's chart (B) Discard all used appointment books (C) Always allow 1 hour per day for emergency appointments (D) Write or print clearly and make corrections neatly (E) Leave open one morning and one afternoon each week for any emergencies

Write or print clearly and make corrections neatly

An expressed contract is (A) written (B) implied (C) reportable (D) set via FedEx (E) illegal

Written

The small tip of cartilage at the lower end of the sternum is the (A) zygomatic process (B) manubrium (C) styloid process (D) xiphoid process (E) ethmoid

Xiphoid process

When drawing multiple tubes of blood via venipuncture, what is the correct orders of draw based on colored stoppers? (A) lavender, red, green, yellow (B) red, yellow, lavender, green (C) green, yellow, red, blue (D) gray, yellow, red, blue (E) yellow, red, lavender, green

Yellow, red, lavender, green

Prejudice is a term that means (A) your personal values are not the same as others (B) you hold an opinion or bias concerning an individual because of his or her affiliation with a specific group (C) you recognize the fear and discomfort that a patient is feeling (D) you refuse to acknowledge something

You hold an opinion or bias concerning an individual because of his or her affiliation with a specific group

The term meaning death of tissue or bone is (A) necrosis (B) necropsy (C) necrophilia (D) necrotomy (E) necrectomy

necrosis

The measure of acidity or alkalinity of a solution is called (A) acid (B) base (C) pH (D) buffer (E) neutral

pH

The term meaning rupture of a vein is (A) phleborrhagia (B) phlebopexy (C) phlebectasia (D) phleborrhexis (E) phlebitis

phleborrhexis

When an unidentified caller insists on speaking with the physician, the medical assistant should (A) hang up (B) tell the caller that the physician is with a patient and you need a name, a number so the call can be returned (C) put the caller on hold until he or she hangs up (D) transfer the call immediately to the physician (E) transfer the call to a coworker

tell the caller that the physician is with a patient and you need a name, a number so the call can be returned

Nancy Johnson is a medical assistant in Dr. Anderson's office. What is the proper greeting for her to use when answering the office phone? (A) "Good Morning" or "Good Afternoon" (B) "Nancy Johnson" (C) "Doctor's office" (D) "Dr. Anderson's office, this is Nancy Johnson, may I help you?" (E) "Hello, Nancy Johnson speaking."

"Dr. Anderson's office, this is Nancy Johnson, may I help you?"

Which of the following is an acceptable greeting for a medical assistant to use when answering the phone? (A) "Dr. Green's office. Cindi speaking. How may I help you?" (B) "Ellen speaking. How may I help you?" (C) "Doctor's office." (D) "Good morning. How may I help you?" (E) "Who is calling, please?"

"Dr. Green's office. Cindi speaking. How may I help you?"

Which of the following is an example of an open-ended question? (A) "How are you today, Mrs. Jones?" (B) "Do you have any questions about your diet?" (C) "Would you please describe the exercises you do each day that tend to cause the chest pain you are experiencing?" (D) "Do you enjoy the foods on the low-sodium list the nutritionist gave you?" (E) "Are you happy with the progress you are making?"

"Would you please describe the exercises you do each day that tend to cause the chest pain you are experiencing?"

Which of the following is the proper response a medical assistant should give to the statement "I can't wait until this operation is over"? (A) "Don't worry about the operation. You'll be just fine?" (B) "You seem worried about the operation. Am I correct?" (C) "Dr. Smith is the best. You'll be in great hands" (D) "Don't think about tomorrow" (E) "If doesn't do any good to worry about what will happen, so in my opinion, forget about it"

"You seem worried about the operation. Am I correct?"

Mrs. Lee, a patient of Dr. Chad, is charged $80 for a visit. Medicare allows $60 for this visit and paid $48. Because Mrs. Lee has already met her yearly deductible, how much will she have to pay the physician? (A) $48 (B) $32 (C) $12 (D) $80 (E) $0

$12

Which of the following reagent strip panels would show an abnormal finding if a person is suffering from a bacterial urinary tract infection? (A) (+) glucose (B) (+) nitrities (C) (+) ketones (D) (+) bilirubin (E) (+) protein

(+) Nitrites

The contraction and relaxation of the atria and ventricles equals how many cardiac cycles? (A) 3 cardiac cycles (B) 1 cardiac cycle (C) 2 cardiac cycles (D) 4 cardiac cycles (E) none of the above

1 cardiac cycle

The standard margin used for a business letter is (A) 1/2 inch (B) 1 inch (C) 1 1/2 inch (D) 2 inches (E) 2 1/2 inches

1 inch

The hepatitis B virus can survive in a dried state for how long? (A) 1 day (B) 1 week (C) 10 days (D) 2 weeks (E) 1 month

1 week

Which of the following measures is a normal specific gravity of urine? (A) 1.000 (B) 1.025 (C) 1.050 (D) 1.125 (E) 1.275

1.025

Calculate the following dosage: the physician orders erythromycin q6h for an infant weighing 12 lbs. 6 oz. The label states that there are 200 mg of the drug in 5 cc of suspension. The recommend medication for infants is 30 mg/kg/day. How much medication should the infant receive? (A) 0.1 cc (B) 1.1 cc (C) 1.2 cc (D) 2.0 cc (E) 2.1 cc

1.1 cc

A physician orders amoxicillin 1 g to be divided into four equal doses. Available is amoxicillin 250 mg/5 mL. How many milliliters will the patient receive for each dose? (A) 0.5 mL (B) 1 mL (C) 1.25 mL (D) 10 mL (E) 2 mL

1.25 mL

The ratio for making a disinfectant from bleach and water is (A) 1:5 (B) 1:10 (C) 1:20 (D) 10:1 (E) 1:100

1:10

A physician orders 300 mg of a medication. The medication is available in 150 mg tablets. How many tablets should be taken? (A) 1 and 1/2 (B) 2 (C) 3 (D) 5 (E) none of the above

2

The physician orders ampicillin 0.5 g. Available is ampicillin 250 mg/mL. How many milliliters will you give the patient? (A) 0.25 mL (B) 0.5 mL (C) 1 mL (D) 1.5 mL (E) 2 mL

2 mL

A patient who is instructed to take 10 mL of a medication would be able to use which of the following household equivalents? (A) 1/2 pint (B) 1/2 teaspoon (C) 2 teaspoons (D) 2 tablespoons (E) 60 drops

2 teaspoons

At what distance from the patient's skin should a heat lamp be positioned? (A) 4 to 6 feet (B) 2 to 4 feet (C) 1 to 2 feet (D) 6 inches to 1 foot (E) none of the above

2 to 4 feet

An inventory of controlled drugs must be done every (A) 5 years (B) 2 years (C) 1 year (D) 6 months (E) 3 months

2 years

Place the following medical records in alphabetic order: 1. Scoville Francis J Sr. 2. Scoville Frances J 3. Scoville Frances J III 4. Scoville Frances J Jr. (A) 1, 2, 3, 4 (B) 3, 1, 4, 2 (C) 4, 1, 3, 2 (D) 2, 3 ,4, 1 (E) 2, 1, 3, 4

2, 3, 4, 1

The formula used to change pounds to kilograms is (A) 22 lb = 1 kg (B) 2.2 kg = 1 lb (C) 100 lb = 1 kg (D) 1 lb = 100 kg (E) 2.2 lb = 1 kg

2.2 lb = 1 kg

Calculate the following dosage: the physician orders promethazine 12.5 mg by mouth. the medical assistant has on hand promethazine syrup that has a concentration of 25 mg/5 mL. How many milliliters should the medical assistant give the patient? (A) 0.5 mL (B) 1.0 mL (C) 1.5 mL (D) 2.0 mL (E) 2.5 mL

2.5 mL

A respiration rate that falls within the average adult range is (A) 10 per minute (B) 20 per minute (C) 25 per minute (D) 30 per minute (E) below 10 per minute

20 per minute

The ECG tracing is printed on graph paper at a standard speed for an adult of (A) 25 mm/sec (B) 50 mm/sec (C) 10 cm/sec (D) 20 cm/sec

25 mm/sec

If a medical assistant is giving a 75-pound child a dose of antibiotic using Clark's Rule, which of the following would she administer if the usual adult dose is 500 mg (A) 500 mg (B) 250 mg (C) 200 mg (D) 125 mg (E) 375 mg

250 mg

When using an autoclave, which of the following is the minimum temperature necessary to sterilize medical instruments? (A) 120° (48.9° ) (B) 180° (82.2° ) (C) 225° (107.2° ) (D) 250° (121.1° ) (E) 280° (137.7° )

250° (121.1° )

The correct-gauge needle for a Mantoux test is (A) 18 (B) 20 (C) 23 (D) 27 (E) 25

27

Clinical Laboratory Improvement Amendments (CLIA) classifies laboratories into how many categories? (A) 5 (B) 3 (C) 2 (D) 4 (E) 1

3

The normal P wave covers how many squares on EKG paper? (A) 6 (B) 5 (C) 4 (D) 3 (E) 2

3

What is the maximum time allotted for a collected blood sample to sit in a serum separator tube before being centriguged? (A) 1 minute (B) 5 minutes (C) 15 minutes (D) 30 minutes (E) 60 minutes

30 minutes

The proper time and temperature for sterilizing instruments is (A) 30 minutes at 150° (B) 45 minutes at 250° (C) 60 minutes at 150° (D) 30 minutes at 250° (E) 20 minutes at 150°

30 minutes at 250°

After a caller has been placed on hold, you should make every attempt to respond to the caller within (A) 10 seconds (B) 30 seconds (C) 1 minutes (D) 5 minutes

30 seconds

How many years does OSHA require records for employee hepatitis vaccinations be kept on file? (A) 10 years (B) 15 years (C) 30 years (D) 50 years (E) 75 years

30 years

Which of the following are the dimensions of the envelope size most frequently used in office correspondence? (A) 4 inches x 9 inches (B) 3 1/2 inches x 8 1/2 inches (C) 4 1/2 inches x 9 1/2 inches (D) 5 1/2 inches x 9 1/2 inches (E) 10 1/2 inches x 10 1/2 inches

4 1/2 inches x 9 1/2 inches

Which of the following statements is true regarding the sizing of suture, or ligature? (A) 2-0 suture is finer than 6-0 suture (B) 3 suture is thicker than 6 suture (C) 4-0 suture is finer than 2-0 suture (D) 5-0 suture is finer than 6-0 suture (E) 4 suture is finer than 2 suture

4-0 suture is finer than 2-0 suture

A physician prescribes amoxicillin 500 mg capsules po qid for 10 days. How many capsules should be dispensed? (A) 10 (B) 20 (C) 30 (D) 40 (E) 50

40

If the blood pressure is 130/90, the pulse pressure is (A) 40 (B) 60 (C) 90 (D) 130

40

The proper angle of the needle to the skin when administering a subcutaneous injection is (A) 10 degrees (B) 15 degrees (C) 45 degrees (D) 75 degrees (E) 90 degrees

45 degrees

A subcutaneous injection is given using which technique? (A) 90-degree angle, 21-G needle (B) 15-degree angle, 25-G needle (C) 60-degree angle, 21-G needle (D) 45-degree angle, 25-G needle (E) 30-degree angle, 23-G needle

45-degree angle, 25-G needle

Which CPT code identifies a sigmoidoscopy? (A) 531.03 (B) 453.30 (C) 45330 (D) 685

45330

At what angle is a subcutaneous injection given? (A) 90° (B) 15° (C) 45° (D) 20° (E) 10°

45°

The CPT code used for a cholecystectomy, along with the modifier indicating that the physician provided only preoperative care, is which of the following? (A) 47600 (B) 99201 (C) J3105 (D) 47600-V59.2 (E) 47600-56

47600-56

In the CPT coding system, how many digits are assigned to the primary code? (A) 1 (B) 2 (C) 4 (D) 5 (E) 6

5

What is the normal adult pulse range in beats per minute? (A) 50 to 120 (B) 60 to 100 (C) 70 to 130 (D) 80 to 140 (E) 90 to 140

60 to 100

Under HEDIS (Healthcare Effectiveness Data and Information Set), managed care plans must collect data relating to how many categories of performance? (A) 10 (B) 12 (C) 8 (D) 6 (E) 4

8

Which of the following patients CANNOT consent to his/her own care? (A) a married 17 female needing cough syrup (B) an unmarried 18 needing birth control pills (C) a 17 Mairine needing acne medicine (D) a 17 with a 6-inch laceration of the leg (E) a confused 83 with no guardian who wants a tummy tuck

A 17 with a 6-inch laceration of the leg

Which symbol is used in CPT to indicate a procedure that is typically performed utilizing moderate conscious sedation? (A) a bull's eye symbol (B) triangular altert symbol (C) a dot (D) plus sign (E) the flash symbol

A bull's eye symbol

Which of the following situations is NOT considered to be a reportable incidence? (A) accidental stabbing (B) spousal abuse (C) a positive result for HIV (D) a case of rubeola (E) a case of bronchitis

A case of bronchitis

Which form may be used to help the medical assistant keep track of insurance claims once they have been sent to the insurance carrier? (A) a POS device (B) a claims register (C) a claim form (D) an EOB (E) a pegboard

A claims register

A medical assistant could be held liable for the actions of (A) a patient (B) the insurance company (C) a coworker (D) the court (E) the hospital

A coworker

All of the following statements are true about a credentialed medical assistant EXCEPT (A) a credential builds self-esteem (B) a credential may help in career advancement and financial compensation (C) a credential indicates professional and technical competence (D) a credential guarantees a job (E) a credential gives a medical assistant confidence

A credential guarantees a job

All of the following are part of the tools useful in tracking accounts payable EXCEPT (A) a purchase order (B) a deposit slip (C) a packing slip (D) an invoice, or bill, from a vendor (E) payments to vendors

A deposit slip

In order for a case of negligence to be valid, all of the "four D's" must be present EXCEPT (A) a duty must be owed (B) a duty must be breeched (C) a desire to harm must exist (D) damages must have occurred (E) damages must be directly related to act

A desire to harm must exist

Transdermal drug delivery occurs when (A) used in treating skin disorders (B) the drug is placed under the tongue (C) the drug is given in the form of an injection (D) a drug is absorbed continuously through the skin (E) a drug is delivered via spray

A drug is absorbed continuously through the skin

Proper technique to ensure package sterility includes using (A) a sterile package with only a small tear (B) sterile packages up to 30 days after the expiration date (C) a dry, undamaged sterile package (D) sterile gloves to transport sterile packages (E) a sterile pack still damp from the autoclave

A dry, undamaged sterile package

What kind of appointment occurs when a patient does not show up? (A) a failed appointment (B) a missed appointment (C) a cancelled appointment (D) an overlooked appointment (E) a follow-up appointment

A failed appointment

A VIS is (A) a form to request a DEA number (B) a form used to document vaccinations (C) a form that explains the safety and efficacy of the vaccine and adverse reactions caused by the vaccine (D) a form that tells the patient the immunization schedule (E) a form used to requested controlled substances from the pharmacy

A form that explains the safety and efficacy of the vaccine and adverse reactions caused by the vaccine

A primary care physician, or PCP, is (A) only authorized to accept assignment of benefits (B) a specialist who accepts referral patients (C) not authorized to accept Medicare patients (D) a general practitioner who takes care of the routine medical needs of patients including wellness services

A general practitioner who takes care of the routine medical needs of patients including wellness services

A health maintenance organization is best described as (A) a group of physicians who have a contract to provide services to participating patients for a predetermined fee (B) independently practicing physicians providing services to patients covered under all types of insurance (C) a group of physicians who are partners in the same corporation (D) a group of physicians who specialize in wellness

A group of physicians who have a contract to provide services to participating patients for a predetermined fee

A small clamp used for grasping a vessel to stop bleeding is called (A) a probe (B) thumb forceps (C) a scalpel (D) a curette (E) a hemostat

A hemostat

A telephone call that the medical assistant can handle is (A) authorizing a prescription refill in the absence of the physician (B) advising a patient who is complaining of chest pain after taking new medication (C) taking results from a referring physician about a patient's abnormal electrocardiogram results (D) a hospital admitting clerk with the room number for a newly admitted patient (E) ordering examinations for a hospitalized patient

A hospital admitting clerk with the room number for a newly admitted patient

An arthrogram is the radiographic visualization of (A) a joint (B) a blood vessel (C) the gallbladder (D) the spinal column (E) an artery

A joint

Shock is caused by (A) a tear in a ligament (B) a lack of blood flow and oxygen to body tissues (C) a heart attack (D) a stroke (E) epistaxis

A lack of blood flow and oxygen to body tissues

Which of the following should be placed on the top when sorting incoming mail? (A) the latest edition of a medical journal (B) a letter marked "Personal" (C) a letter with no return address (D) reports from the laboratory (E) pharmaceutical updates about drug recalls

A letter marked "Personal"

Which of the following statements describes a patient advocate? (A) a liaison between patient and healthcare provider (B) a person selected to make healthcare decisions for the patient (C) a type of living will (D) an advance directive (E) an attorney for the patient during a lawsuit

A liaison between patient and healthcare provider

If a medical practice periodically had unexpected expenses and needed a loan, the practice owner could apply for (A) additional petty cash (B) a withholding petty cash (C) an endorsement (D) reconciliation (E) a line of credit

A line of credit

A meeting record (minutes) would contain all of the following EXCEPT (A) the date meeting was held (B) attendees to the meeting (C) a list of action items (D) a list of the patients seen that week (E) the time the meeting was held

A list of the patients seen that week

Which of the following represents a conflict of interest in the medical office? (A) a physician refers a patient to a well-known specialist (B) the office manager asks an employee where she has her haircut (C) a medical assistant encourages patients to make appointments with her husband, a massage therapist (D) an employee provides coworkers with discount coupons from the newspaper for a local fast food restaurant

A medical assistant encourages patients to make appointments with her husband, a massage therapist

SOAP refers to (A) a method of documentation used in medical records (B) a filing system used in medical offices (C) a procedure for making medical appointments (D) a protocol for answering patient phone calls (E) a bookkeeping system used in medical office

A method of documentation used in medical records

Which of the following is a phone call that ordinarily does not require the party to speak directly to the physician? (A) A pharmacist calls to verify information written on a precription form (B) A patient calls complaining of shortness of breath, sweating, and heart pounding after taking new medication (C) A referring physican calls related information of an abnormal electrocardiogram on a patient (D) A nurse from the local hospital emergency room calls for orders on a patient just admitted (E) One of the physician's family members calls to talk with the physician about an emergency

A pharmacist calls to verify information written on a precription form

Respondeat superior refers to (A) a subpoena to come to court (B) a physician's responsibility for the actions of his or her staff (C) "something for something" (D) " respond to your superiors"

A physician's responsibility for the actions of his or her staff

Respondeat superior refers to (A) a subpoena (B) a physician's responsibility for the actions of his staff (C) something for something, a favor for a favor (D) responding to your superiors (E) the thing speaks for itself

A physician's responsibility for the actions of his staff

One of the factors that is the most helpful in promoting patient learning is (A) the height and weight of the patient (B) the patient's gender (C) a positive emotional outlook (D) the patient's insurance company

A positive emotional outlook

Which of the following phrases describes the amount of evidence required to convict in a civil case? (A) evidence beyond a reasonable doubt (B) 100% of proof (C) a preponderance of evidence (D) evidence beyond the shadow of a doubt (E) only minimal evidence

A preponderance of evidence

Which form is sent by the insurance carrier to the physician's office, usually with a reimbursement check explaining processed claims? (A) a POS device (B) a remittance advice (C) an EOB (D) a 1490 form (E) an assignment of benefits

A remittance advice

The term "software" means (A) portable hardware (B) a set of instructions (C) the input device (D) palmtop (E) tower case

A set of instructions

Which of the following is the definition of coinsurance? (A) A monthly payment to obtain health insurance (B) A predetermined rate for pay for health care services at the time of care (C) A specified amount paid by the policyholder before the insurance begins paying (D) A specified percentage of a medical charge or fee that is paid by the patient or insured for each visit or service. (E) A plan of payment to coordinate benefits when a policyholder has two or more medical insurance policies

A specified percentage of a medical charge or fee that is paid by the patient or insured for each visit or service

A court order instructing the physician to report to court at a certain time and date is (A) quid pro quo (B) a contract (C) a subpoena (D) consent

A subpoena

HCPCS Level 11 codes are used for which of the following? (A) primary diagnosis (B) the method of the administration of therapeutic injectable drugs (C) a table of drugs with dosage and routes of administration (D) vaccines and immunizations (E) codes for poisonings, toxic effects, adverse effects, and underusing

A table of drugs with dosage and routes of administrations

A tort is (A) a type of criminal law (B) a type of civil law (C) exempt from the Good Samaritan Act (D) a standard of care

A type of civil law

Acquired immunodeficiency syndrome is caused by (A) yeast (B) fungi (C) bacteria (D) a virus (E) a parasite

A virus

A shift in the baseline from the center position in an EKG is known as (A) a wandering baseline (B) an artifact (C) a flat line (D) extraneous marks (E) flutter fibrillation

A wandering baseline

Which of the following is a trail balance? (A) a daily summary (B) a way of checking the accuracy of accounts (C) an accounting (D) accrual accounting (E) bookkeeping

A way of checking the accuracy of accounts

Which one of the following is not assigned a Z code from ICD-10-CM to indicate the reason for a patient's encounter with a healthcare provider? (A) family history of breast cancer (B) annual routine gynecological examination (C) a wood splinter removed from an eye (D) supervision of normal pregnancy (E) exposure to second-hand tobacco smoke

A wood splinter removed from an eye

Which lead is NOT used in EKG recording? (A) RA (B) LL (C) LA (D) RL (E) AA

AA

The code of ethics for the medical assistant is governed by which organization? (A) AMA (B) ACICS (C) AAMA (D) CMA (E) CAD

AAMA

When a Medicare patient is told that he or she may be responsible for payment of services not covered by Medicare, the physician's office should inform the patient and have the patient sign a form called a(n) (A) EOB (B) HMO (C) ABN (D) DRG (E) CPT

ABN

The abbreviation that indicates a patient should take the medication before a meal is (A) NPO (B) NOS (C) PRN (D) PC (E) AC

AC

A wheelchair patient could not use the medical office restroom because it was too small for the wheelchair. This office is in violation of (A) CLIA (B) FDA (C) OSHA (D) CDC (E) ADA

ADA

The physical plant or facility must comply with the requirements set forth by (A) ADA (B) HIPAA (C) CMS (D) SDS

ADA

The hormone that regulates the amount of water that is eliminated with urine is (A) ADH (B) ACTH (C) FSH (D) TSH

ADH

Dr. Smith is no longer willing to take care of Mr. Watson. If Dr. Smith does not give Mr. Watson proper notification and appropriate time to find a new physician, Dr. Smith is guilty of (A) Violation of standard of care (B) privacy (C) failure to act (D) abandonment

Abandonment

The pancreas is located in which cavity? (A) thoracic (B) abdominal (C) pelvic (D) spinal (E) cranial

Abdominal

The largest artery in the body is the (A) superior vena cava (B) inferior vena cava (C) carotid artery (D) abdominal aorta

Abdominal aorta

Movement away from the midline of the body is called (A) adduction (B) pronation (C) abduction (D) rotation (E) circumduction

Abduction

The type of joint motion that allows movement away from the midline of the body, such as moving the arms straight out to the sides, is (A) circumduction (B) flexion (C) extension (D) abduction

Abduction

Superior means that a body part is (A) towards the front (B) above another part; or closer to the head (C) toward the side (D) toward the back (E) toward the middle

Above another part; or closer to the head

A scraping of the superficial layer skin is called a/an (A) abrasion (B) avulsion (C) laceration (D) incision (E) contusion

Abrasion

Which of the following terms best describes a professional medical assistant? (A) assertive (B) aggressive (C) accountable (D) passive (E) judgmental

Accountable

Spreadsheets are best used for (A) PowerPoint presentations (B) contact information (C) accounting and billing (D) letter writing (E) computer animations

Accounting and billing

All money owed by the practice to other businesses is called (A) accounts payable (B) accounts receivable (C) charges (D) debits (E) owner's equity

Accounts payable

Liabilities include (A) accounts receivable (B) capital equipment (C) furniture and buildings (D) accounts payable (E) petty cash

Accounts payable

The money owned by the physician for items such as rent, utilities, and payroll is referred to as (A) financial responsibility (B) accounts receivable (C) business expenses (D) accounts payable

Accounts payable

Which of the following refers to the amount owed on a patient account, whether individually by the patient or the remainder of the amount due by an insurance carrier? (A) payment arrangements (B) accounts receivable (C) accounts payable (D) capitation (E) accountable care organization

Accounts payable

Which term is used when describing the amount of money owed by the medical office for products and services purchased on credit? (A) accounts receivable (B) billing accounts (C) accounts payable (D) monthly accounts (E) credit card accounts

Accounts payable

The listing by individual patient names of all money owed to the practice is the (A) receipt (B) charge slip (C) day sheet (D) accounts payable roster (E) accounts receivable ledger

Accounts receivable ledger

Which of the most important factor in coding? (A) the speed of coding (B) the code level (C) understanding medical terminology (D) accuracy (E) memorization of codes

Accuracy

Which of the following is not considered for use on the skin for cleansing? (A) Acetone (B) Providone-iodine (C) Betadine (D) Alcohol (E) Hibiclens

Acetone

Which of the following is an antiulcer drug? (A) Aciphex (B) Depakote (C) Elavil (D) Proventil (E) Zovirax

Aciphex

The human immunodeficiency virus is the cause of which disease? (A) Hodgkin disease (B) Leukemia (C) Acquired immunodeficiency syndrome (D) Sarcoma

Acquired immunodeficiency syndrome

A nosocomial infection is (A) acquired in a healthcare setting (B) often caused by lack of standard precautions at the facility (C) caused by not washing one's hands (D) caused by not disinfecting instruments (E) caused by not wearing gloves

Acquired in a healthcare setting

Exercises performed by the patient without assistance are (A) active exercises (B) passive exercises (C) range-of-motion exercises (D) water exercises

Active exercises

When you focusing on the conversation of the telephone call and ignoring outside distractions, you are (A) expressing yourself (B) actively listening (C) practicing diction (D) demonstrating time management (E) maintaining confidentiality

Actively listening

The common acts performed during a person's normal day are referred to as (A) body mechanics (B) activities of daily living (C) ergonomics (D) isometric exercises (E) passive exercises

Activities of daily living

Which of the following types of infections has a quick onset and a short duration, similar to the common cold? (A) chronic infection (B) acute infection (C) latent infection (D) purulent infection (E) congenital infection

Acute infection

Which of the following should NOT be included in a job description? (A) supervisor's title (B) job duties (C) job specifications (D) job summary (E) address of office

Address of office

Which of the following steps helps ensure smooth operation in the medical office during a patient emergency? (A) adhering to a pre-established plan and protocols for managing the emergency (B) avoiding setting up appointments for seriously ill patients (C) arranging for close proximity to the local emergency room (D) clearing the office out during a patient emergency (E) have an AED device on hand

Adhering to a pre-established plan and protocols for managing the emergency

When a discount or refund is applied to an account, this is referred to as a(n) (A) charge (B) adjustment (C) payable (D) receivable (E) withholding

Adjustment

A medical assistant should treat hypoglycemia by (A) providing the patient with plain orange juice (B) elevating the patient's head (C) administering glucose (D) performing CPR (E) providing a meal

Administering glucose

Employment law is generally considered (A) criminal law (B) tort law (C) bioethics (D) contact law (E) administrative law

Administrative law

The monitoring of unpaid accounts to determine how overdue the accounts are is called (A) posting (B) calendar tracking (C) collections (D) overdue auditing (E) aging accounts

Aging accounts

Which of the following medications would most likely NOT be ordered for a 52 year old postmenopausal women? (A) Premarin (B) Provera (C) Aircept (D) Calcium citrate (E) Multivtamin

Aircept

Which of the following should be assessed first when rendering first aid? (A) pulse (B) capillary action (C) pain or injury to limb (D) emotional state (E) airway

Airway

The assessment and treatment of an unconscious person includes the ABC. What does ABC stand for? (A) assessment, basic first aid, and care (B) airway, breathing, and circulation (C) airway, basic first aid, and circulation (D) assessment, basic life support, and care (E) assessment, basic life support, and CPR

Airway, breathing, and circulation

The ABCs of CPR include management of (A) airway, breathing, circulation (B) assessment, breathing, compressions (C) alertness, bleeding, circulation (D) airway, bleeding, circulation

Airway, breathing, circulation

Mandatory reporting is required in all of the following cases EXCEPT (A) child abuse (B) unknown cause of death (C) alcohol abuse (D) elder abuse (E) communicable disease

Alcohol abuse

Which of the following substances is NOT a neurotransmitter? (A) Acetylcholine (B) Norepinephrine (C) Epinephrine (D) Aldosterone

Aldosterone

Universal precautions state that (A) only medical personnel must follow the guidelines (B) only materials with visible blood or other body fluids that have patient contact must have special handling (C) all blood and body fluid contact must be treated as if infected (D) gloves are only used when the patient is known to be infected with HIV (E) only medical personnel with a communicable disease must use these guidelines

All blood and body fluid contact must be treated as if infected

All of the following statements about cultural diversity are true EXCEPT (A) all cultures use the same nonverbal body gestures (B) some cultures find closeness and hugging impolite and overly familiar (C) some cultures find direct eye contract impolite (D) cultural diversity includes gender, race, ethnic, and socioeconomic backgrounds (E) knowledge of cultural diversity may decrease miscommunications between coworkers

All cultures use the same nonverbal body gestures

Of all of the following statements would be an example of stereotyping? (A) all elderly patients have difficulty walking (B) some elderly patients have difficulty hearing (C) many patients have some type of vision impairment (D) a lot of patients have memory lapses (E) a few elderly patients have high blood pressure

All elderly patients have difficulty walking

Which of the following statements is true about all elderly patients? (A) all elderly patients are hearing impaired (B) all elderly patients prefer to be treated with respect (C) all elderly patients like to be called by nicknames or endearments (D) all elderly patients have physical impairments that make walking difficult for them

All elderly patients prefer to be treated with respect

All of the following statements about immunization are true EXCEPT (A) immunization provides immunity with active and passive vaccines (B) immunization protects individuals against specific infectious diseases (C) all immunization is given by injection (D) immunization is state mandated for children (E) adults should have a tetanus booster every 10 years

All immunization is given by injection

A urine pH lower than 7.2 is often seen when a person has (A) a high-protein diet (B) a fever (C) ingested large amounts of vitamin C (D) diarrhea (E) all of the above

All of the above

Sterilization means that (A) all organisms have been removed from an object (B) all pathogenic organisms have been removed from an object (C) debris has been removed from and object with soap and water (D) the object has been placed in boiling water (E) the object has been subjected to ultrasonic cleaning

All organisms have been removed from an object

A complete blood count (CBC) includes which of the following? (A) white blood cell differential (B) red blood cell count (RBC) (C) white blood cell count (D) hemoglobin (E) all the above

All the above

Which of the following is considered an ethical issue? (A) Allocation of resources (B) Childbirth (C) Electrical engineering (D) Appendectomies (E) Long waits for patients in physician offices

Allocation of resources

Which term describes the maximum amount an insurance carrier will pay for services? (A) coverage (B) allowed charge (C) deductible (D) usual charge (E) total amount of charges

Allowed charge

Which of the following situations causes incomplete sterilization in an autoclave? (A) allowing air to enter the chamber (B) keeping the temperature too high (C) using distilled water in the reservoir (D) venting after the pressure is equalized (E) letting the sterilization packs cool on a cold surface

Allowing air to enter the chamber

All of the following are ways to help in the collection process of accounts receivable EXCEPT (A) asking the patient if he or she will be paying by cash, check, or credit card (B) enclosing an addressed return envelope with the patient bill (C) making the patient aware of the payment policy prior to an appointment (D) allowing three months to pass before billing the patient for the office visit (E) making a call to the patient about an overdue bill

Allowing three months to pass before billing the patient for the office visit

A system of filing made of combinations of numbers and letters is (A) direct filing (B) numeric filing (C) subject filing (D) demographic filing (E) alphanumeric filing

Alphanumeric filing

The generic name for Lipitor is (A) atenolol (B) altorvastatin calcium (C) clopidogrel bisulfate (D) furosemide (E) amlodipine

Altorvastatin calcium

A surgical procedure that allows a patient to walk in and walk out of the facility the same day is called (A) electrosurgery (B) ambulatory surgery (C) laser surgery (D) elective surgery (E) none of the above

Ambulatory surgery

The term that refers to absence of menstrual flow in a women of reproductive age is (A) menses (B) uremia (C) dysmenorrhea (D) menopause (E) amenorrhea

Amenorrhea

Which of the following words means, without menstrual flow? (A) Nullipara (B) Amenorrhea (C) Olgomenorrhea (D) Dysmenorrhea (E) Nulligravida

Amenorrhea

The abbreviation ADA stands for (A) All Disabilities Act (B) Americans with Disabilities Act (C) American Dental Assistants (D) American Disability Act (E) Association of Dentists of America

Americans with Disabilities Act

Fraud is defined as (A) stealing from the medical practice (B) an act of deception used to take advantage of another person or entity (C) lying about another employee (D) physically attacking another employee (E) all of the above

An act of deception used to take advantage of another person or entity

The general term for an undersirable and potentially harmful drug effect is (A) anaphylaxis (B) an adverse effect (C) a therapeutic effect (D) a toxic effect (E) an allergic reaction

An adverse effect

Anaphylactic shock may occur after (A) being frightened (B) cardiac arrest (C) an allergic reaction (D) respiratory arrest (E) none of the above

An allergic reaction

All of the following are advantages of the numeric filling system EXCEPT (A) easy expansion (B) an alphabetic card system (C) no patient names listed on record (D) no need to shift or move files (E) more confidentiality

An alphabetic card system

The Rh factor in blood is (A) an antigen that affects a person's blood type (B) responsible for protecting against infection (C) used to transport oxygen (D) one of the clotting factors (E) an enzyme that breaks down cholesterol

An antigen that affects a person's blood type

Which medication would be most effective for a patient with a cough? (A) an antidepressant (B) an antitussive (C) an antibiotic (D) an antiviral (E) an antifungal

An antitussive

The Personal Record Act prohibits an employer from keeping informaiton about (A) an employee's job performance (B) an employee's political afficiliation (C) recent disciplinary actions against the employee (D) recent work incidences (E) an employee in a locked file

An employee's political afficiliation

All of the following statements are true about the encounter form EXCEPT (A) an encounter form is also called a super bill or a charge slip (B) an encounter form provides an itemized list of charges (C) an encounter form comes in triplicate (D) an encounter form provides documentation that may be easily placed in the patient's medical record (E) an encounter form is considered the universal insurance claim form

An encounter form is considered the universal insurance claim form

In a medical office, toilet tissue is considered (A) capital equipment (B) incidental supplies (C) an expendable item (D) a durable item (E) a nondisposable item

An expendable item

All facilities have a dress code for employees that includes (A) neat, clean, comfortable shoes (B) manicured nails (C) an identification badge (D) perfume or cologne (E) hairstyles

An identification badge

A fomite is (A) an animal or insect that can transmit disease (B) a method of removing pathogens used on objects (C) an inanimate object that can harbor pathogens (D) a sexually transmitted disease (E) a method of sanitization used objects that cannot be scrubbed

An inanimate object that can harbor pathogens

Which one is incorrect when assigning a Z code from ICD-10-CM? (A) Screening mammogram (B) Annual flu vaccination (C) An initial encounter in the emergency department for a second-degree burn (D) Exposure to a communicable disease (E) Family history for colon cancer

An initial encounter in the emergency department for a second-degree burn

What is a seizure? (A) a type of myocardial infarction (B) a syncope (C) an involuntary muscle contraction/relaxation (D) a hemorrhage (E) an abrasion

An involuntary muscle contraction/relaxation

The instrument used to view the interior of the ear canal is known as (A) an otoscope (B) an anoscope (C) an ophthalmoscope (D) a speculum (E) a laryngoscope

An otoscope

When removing a medical chart form the file cabinet, which of the following items should the medical assistant put in its place? (A) a sticky note (B) an empty folder (C) another patient's chart (D) a process note with the medical assistant's name (E) an outguide

An outguide

The best method for delivering deep heat to tissues is to use (A) a paraffin bath (B) a heat lamp (C) a whirlpool (D) TENS (E) an ultrasound

An ultrasound

Pathogens that thrive in the absence of oxygen are called: (A) antitoxins (B) anaerobes (C) spores (D) aerobes (E) deoxygenators

Anaerobes

The process that does not require oxygen for the breakdown of glucose is referred to as being (A) aerobic (B) anaerobic (C) catabolic (D) pytrogenic

Anaerobic

The term meaning take away pain or free from pain is (A) algesia (B) analgesia (C) angina (D) anesthesia (E) dysplasia

Analgesia

The classification of drugs used to relieve pain is (A) antidepressant (B) analgesic (C) antibiotic (D) antidote (E) antiphyertensive

Analgesic

The type of shock caused by severe allergic reaction is (A) traumatic (B) septic (C) cardiogenic (D) anaphylactic

Anaphylactic

A person who has difficulty breathing and experiences swelling of the respiratory tract following a bee sting may have (A) a myocardial infarction (B) anaphylactic shock (C) obstructive airway disease (D) cardiogenic shock (E) an asthma attack

Anaphylactic shock

Which type of pathogen survives in the absence of oxygen? (A) spores (B) aerobes (C) anaerobes (D) vectors (E) formites

Anarobes

A localized dilation resulting from weakness of a blood vessel wall is a(n) (A) embolus (B) thrombus (C) septal defect (D) aneurysm

Aneurysm

Which term refers to a record of a picture of a blood vessel? (A) endoscope (B) otoscope (C) angiogram (E) electrocardiogram (E) sonogram

Angiogram

Fire extinguishers should be serviced (A) monthly (B) quarterly (C) semi-annually (D) annually

Annually

When should the W-2 form, the wage and tax statement, be given to an employee? (A) annually in April (B) annually in January (C) biannually January and June (D) quarterly in March, June, September, and December (E) every time there is a change in the employee's worker status

Annually in January

When a child asks whether a procedure will hurt, the reply to the child should be (A) referred to the parents to answer (B) answered by telling the child that the physician will explain everything later (C) answered in simple, honest terms (D) ignored by changing the subject (E) to tell the child not to worry about anything

Answered in simple, honest terms

A drug from which of the following classes is used for a heart condition? (A) antacids (B) antiarrhythmic (C) anesthetics (D) antibiotics (E) analgesics

Antiarrhythmic

The classification of drugs that prevent or decrease clotting is (A) antiemetic (B) antipyretic (C) antineoplastic (D) antitussive (E) anticoagulant

Anticoagulant

Medications that prevent blood clot formation are known as (A) anticoagulants (B) antihypertensives (C) vasodilators (D) thrombolytics (E) analgesics

Anticoagulants

A pulse must be taken at which location on an infant? (A) side of the wrist (B) over the carotid (C) side of the head (D) apex of the heart (E) top of the foot

Apex of the heart

Which of the following pulse sites requires a stethoscope to take the pulse? (A) Brachial (B) Carotid (C) Apical (D) Femoral

Apical

The common pulse pressure points are (A) abdominal, aorta, popliteal, and iliac (B) carotid, axillary, and hypogastric (C) apical (apex), brachial, and radial (E) brachial, pedal, and apex

Apical (apex), brachial, and radial

In CPT appendices, what appendix is used to locate a modifier to assign to a CPT code? (A) Appendix A (B) Appendix B (C) Appendix C (D) Appendix D (E) Appendix G

Appendix A

Initial treatment for a sprain ankle would include (A) application of a heating pad in 20-minute intervals for the first 48 hours (B) exercise the ankle in order to prevent stiffness (C) application of ice in 20-minute intervals for the first 48 hours (D) massage the ankle with pain relief ointment as needed (E) application of an air cast to the lower extremity

Application of ice in 20-minute intervals for the first 48 hours

To transport a victim with a compound fracture, it is important to (A) apply a splint to the limb without repositioning the limb (B) straighten the limb and apply a splint (C) wrap the extremity with an elastic bandage (D) place the fractured bone in alignment and apply an elastic bandage

Apply a splint to the limb without repositioning the limb

The first action to control bleeding or hemorrhage is to (A) place ice over the wound (B) apply direct pressure (C) apply a tourniquet above the injury (D) immobilize the body part (E) elevate the head

Apply direct pressure

To control bleeding or hemorrhage, you should initially (A) place ice over the wound (B) apply direct pressure (C) apply a tourniquet above the injury (D) immobilize the body part (E) place the bleeding body part lower than the victim's heart

Apply direct pressure

To control bleeding or hemorrhaging, the medical assistant should initially (A) apply heat over the wound (B) apply ice over the wound (C) apply direct pressure (D) apply a tourniquet above the injury (E) immobilize the body

Apply direct pressure

The medical assistant is caring for a child with a painful, blistered burn on the arm from a hot liquid. The medical assistant should (A) cool it with cold water as quickly as possible and continue cooling until the pain is relieved (B) quickly pop each blister, then apply cold water until the pain is relieved (C) apply triple antibiotic ointment to the burn and cover it with an adhesive bandage (D) apply ice directly to the burn and keep it there until the pain is relieved (E) apply direct pressure with an absorbent pad

Apply ice directly to the burn and keep it there until the pain is relieved

When a professional letter requires more than one page, the pages following the first page (A) are printed on embossed letterhead the same as the first page (B) are not numbered (C) do not include the date of the letter (D) are the same paper as the first page with no letterhead printing

Are the same paper as the first page with no letterhead printing

The prefix peri- means (A) middle (B) side (C) below (D) around

Around

A "walk-in" patient is one who (A) is able to ambulate without assistance (B) has arrived late for an appointment (C) arrives at the office without an appointment but wants to be seen (D) has an emergency (E) lives within walking distance of the office

Arrives at the office without an appointment but wants to be seen

The term meaning hemorrhage from an artery is (A) arteriosclerosis (B) arteriorrhagia (C) arteriorrhaphy (D) arteriolysis (E) arteriotomy

Arteriorrhagia

The term meaning thickening (hardening) of the arteries is (A) phlebectasia (B) arteriorrhagia (C) arteriosclerosis (D) phlebotomy

Arteriosclerosis

Inflammation of the joints is known as (A) tendonitis (B) bursitis (C) osteitis (D) arthritis (E) myositis

Arthritis

The best way to handle an unidentified caller who insists on speaking with the physician but refuses to give her phone number or reason for her call would be to (A) transfer the call to the physician because the patient is becoming upset (B) transfer the call to the office manager, who may be able to get the patient's name and phone number (C) ask the caller not to call back until she is prepared to give the requested information (D) tell the caller that unidentified calls are never transferred to the physician and then hang up (E) ask the caller to send a letter to the physician

Ask the caller to send a letter to the physician

To correctly treat an adult with a foreign body airway obstruction, the medical assistant should first (A) open the patient's mouth and attempt to remove any foreign body that can be seen (B) lower the victim to the floor and start to perform abdominal thrusts (C) with the left hand, check the pulse at the left carotid artery (D) ask the patient if he can speak (E) place your hands around the victim from behind palms against abdomen and thrust upward

Ask the patient if he can speak

Activities that an office can do to assist in the collection of money owned the practice include (A) allowing patients to pay for services when they get paid (B) requiring all patients to pay cash when services are rendered and not providing any payment plans (C) asking patients at the time of service if they want to pay for the services by cash, check, or charge (D) sending billing notices to patients on a quarterly basis

Asking patients at the time of service if they want to pay for the services by cash, check, or charge

When moving a heavy object one should (A) bend from the waist to lift the object (B) ask for help if you try to life the object but feel it is too heavy (C) make sure that the object is at least 5 inches away from the body (D) asses the object prior to trying to lift it and ask for help if needed (E) lift heavy objects only if they are stored at waist level or higher

Asses the object prior to trying to lift it and ask for help if needed

The process of acquiring information from a patient to determine health-care needs and abilities is called (A) assessment (B) evaluation (C) documentation (D) planning

Assessment

When a patient gives written authorization for reimbursement to the physician for billed charges, this called (A) coordination of benefits (B) capitation (C) assignment of benefits (D) co-payment

Assignment of benefits

If the medical office has a patient who is always running late for appointments? (A) at the beginning of the day (B) in the middle of the day (C) right after lunch (D) never (do not schedule) (E) at the end of the day

At the beginning of the day

The V1 ECG lead is located (A) between the fourth and fifth intercostal space (B) over the left nipple (C) between the second and third intercostal space (D) at the fourth intercostal space to the right of the sternum (E) at the fourth intercostal space to the left of the sternum

At the fourth intercostal space to the right of the sternum

The P wave represents the (A) last waveform of the ECG complex (B) activity of the ventricles (C) resting phase of the heart muscle (D) atrial depolarization (E) ventricle repolarization

Atrial depolarization

The atrial arrhythmia that is somethings referred to as sawtoothed is (A) ventricular fibrillation (B) ventricular tachycardia (C) atrial fibrillation (D) atrial flutter (E) asystole

Atrial flutter

The leads aVR, aVL, and aVF are the (A) standard leads (B) bipolar leads (C) limb leads (D) chest leads (E) augmented voltage leads

Augmented voltage leads

The examination technique used to listen to internal body sounds is (A) palpation (B) percussion (C) mensuration (D) auscultation

Auscultation

A patient who is sensitive to lactose needs to (A) avoid salt (B) avoid high fat foods (C) eat only soft foods (D) avoid foods that contain sugar (E) avoid dairy products

Avoid dairy products

To avoid breaching confidentiality, you should (A) use the office intercom to notify another coworker of the name of a caller on the phone (B) only discuss patient problems during the office lunch hour (C) communicate in writing, not verbally, to coworkers about patients (D) avoid discussing patient problems in the office hallways

Avoid discussing patient problems in the office hallways

The prefix ab- means (A) against (B) before (C) toward (D) uneven (E) away from

Away from

Which of item should a patient on a low-sodium diet select for a snack? (A) jumbo dill pickle (B) ham sandwich (C) cornflakes and whole milk (D) banana (E) baked pretzel sticks

Banana

Items that are placed on the sterile field of a biopsy surgical tray setup include the following EXCEPT (A) scalpel (B) needle holder (C) bandage scissors (D) hemostat (E) curette

Bandage scissors

Applying an elastic or ACE wrap to a sprained ankle is an example of (A) bandaging (B) applying a dressing (C) splinting (D) casting (E) treating a wound

Bandaging

Checks should be deposited promptly for all of the following reasons EXCEPT (A) time restriction for cashing (B) they may be lost or stolen (C) there is a possibility for a stop-payment order (D) bank reconciliation (E) funds are needed immediately

Bank reconciliation

A dying patient tells the medical assistant that if she survives, she will give the rest of her life to caring for children. What stage of Kubler-Ross's model of grief is this patient currently in? (A) Denial (B) Acceptance (C) Bargaining (D) Anger (E) Detachment

Bargaining

Which of the following glands are located on the sides of the vaginal opening and produce mucus? (A) Prostate (B) Cowper (C) Bartholin (D) Endocrine

Bartholin

The term seniority specifically refers to the employee in the medical office who has (B) been employed the longest at the facility (B) the most authority (C) performed the best during his or her service (D) the most awards (E) the highest salary

Been employed the longest at the facility

Which of the following serum levels can be measured to assess a patient's kidney function? (A) amylase (B) blood urea nitrogen (C) cholesterol (D) glucose (E) hemoglobin

Blood urea nitrogen

A person with a severe airway blockage will show which of the following signs and symptoms? (A) blue lips, nails, and skin (B) strong coughing (C) high-pitched squeaking noise (D) wheezing (E) can breathe in and out but cannot speak

Blue lips, nails, and skin

The term cyanosis means (A) lack of oxygen (B) swelling of the feet (C) bluish condition (D) condition of red cells (E) obstructed airway

Bluish condition

The term osteocyte means (A) compact bone (B) spongy bone (C) bone cell (D) bone cyst (E) bone infection

Bone cell

The physician's office shares a patient's medical information with an insurance company. The physician's office did not have the patient's written consent. The office is guilty of (A) breach of confidentiality (B) slander (C) abuse (D) breach of respect

Breach of confidentiality

An example of a saturated fat is (A) butter (B) olive oil (C) egg whites (D) walnuts (E) salmon

Butter

Which of the following is an example of saturated fat? (A) butter (B) egg whites (C) nuts (D) tuna (E) bread

Butter

If a patient calls and is chatting about nonspecific topics, how should a medical assistant handle the call? (A) by repeating "How may I help you?" (B) by telling the patient that he or she is too busy to talk (C) by hanging up the phone (D) by gently directing the conversation to a close (E) by listening to the patient until he or she finishes talking

By gently directing the conversation to a close

Bioterrorism is specifically monitored by the (A) DEA (B) FBI (C) CDC (D) FDA (E) CIA

CDC

TRICARE was formerly known as (A) Medicare (B) Medicaid (C) CHAMPUS (D) CHAMPVA (E) PPO

CHAMPUS

The medical bills of spouses and children of veterans with total, permanent, service-connected disabilities are covered under (A) Blue cross (B) HMO (C) workers' compensation (D) HCFA (E) CHAMPVA

CHAMPVA

Which agency enforces the laws governing laboratory safety precautions? (A) CLIA (B) NIH (C) NAMCP (D) AMA (E) OSHA

CLIA

The claim form that is accepted by most insurance carriers is a/an (A) claim register (B) superbill (C) CMS1500 (D) diagnosis codes (E) modifiers

CMS1500

The abbreviation for the manual first published by the American Medical Association containing the codes for procedures and services performed by doctors and medical personnel is (A) ICD (B) CPT (C) HCPCS (D) DRG

CPT

The reference manual used to code a cholecystectomy is (A) PDR (B) ICD (C) CPT (D) HCFA

CPT

Data storage devices include all of the following EXCEPT (A) flash drive (B) CPU (C) CDs (D) CD-R (E) CD-RW

CPU

Which of the following is responsible for handling all instructions and calculations received from other hardware components in a computer as well as software programs running on the computer? (A) RAM (B) ROM (C) CD-ROM (D) CPU (E) Router

CPU

The proper abbreviation for "court", as recognized by the U.S. Postal Service, is (A) CTR (B) COR (C) CT (D) CIR (E) CRT

CT

A stroke is also known as (A) CBD (B) CVA (C) CHF (D) COPD

CVA

What is the chemical symbol for calcium? (A) C (B) Ca (C) Cd (D) Cl (E) Cm

Ca

Which of the following is an appropriate task for a medical assistant or administrative medical specialist? (A) Call a drug renewal to a pharmacy (B) Prescribe drugs (C) Authorize reorder of drugs (D) dispense drugs

Call a drug renewal to a pharmacy

A procedure such as a CABG, or EKG is likely to be done by a/an (A) neurologist (B) rheumatologist (C) nephrologist (D) urologist (E) cardiologist

Cardiologist

Which of the following systems pumps and distributes blood throughout the body? (A) nervous (B) respiratory (C) sensory (D) cardiovascular (E) integumentary

Cardiovascular

Prior to administration of a local anesthesia, the medical assistant should (A) administer a test does to make sure the patient does not have an allergic reaction (B) ask the patient what local anesthesia they have had in the past and use the same medication (D) carefully take an allergy history from the patient prior to the procedure (E) look in the patient's chart to see if the patient has had minor surgery procedure done prior

Carefully take an allergy history from the patient prior to the procedure

Reduction in cardiac output is known as (A) cariogenic shock (B) hypovolemic shock (C) neurogenic shock (D) septic shock (E) hypotension

Cariogenic shock

Which of the following is NOT part of the cell theory? (A) cells are the building blocks of all plants and animals (B) cells are the smallest functioning units of life (C) all cells come from preexisting cells (D) cells are made of protons (E) all of the above

Cells are made of protons

Which of the following is one of the agencies that regulates the disposal of infectious waste outside the workplace? (A) Association for Professionals in Infection Control (B) Centers for Disease Control and Prevention (C) Environmental Protection Agency (D) Exposure Control Plan (E) Department of Health and Human Services

Centers for Disease Control and Prevention

Which of these laws or organizations developed rules regarding the proper handling of blood products and other infectious material such as wearing gloves, gowns, and goggles? (A) Controlled Substances Act of 1970 (B) Centers for Disease Control and Prevention (C) Occupational Safety and Health Administration (D) universal precautions (E) Food and Drug Administration

Centers for Disease Control and Prevention

Which of the following is one of the agencies that regulates the disposal of infectious waste outside the workplace? (A) Association for Professionals in Infection Control (B) Centers for disease Control and Prevention (C) Environmental Protection Agency (D) Exposure Control Plan (E) Department of Health and Human Services

Centers for disease Control and Prevention

What part of the computer is responsible for allowing the computer to perform all operations? (A) modem (B) monitor (C) flash drive (D) central processing unit (E) keyboard

Central processing unit

The portion of the brain that aids in the coordination of voluntary muscle action is the (A) cerebellum (B) thalamus (C) medulla oblongata (D) midbrain

Cerebellum

Medical assistants may be (A) licensed (B) certified (C) accredited (D) reciprocated

Certified

What is the name for a payer's check that is guaranteed by the bank? (A) money order (B) personal check (C) cashier's check (D) certified check (E) counter check

Certified check

All of the following are common methods used to communicate with staff EXCEPT (A) bulletin boards (B) e-mail (C) communication books (D) newsletters (E) certified letters

Certified letters

Which of the following terms means "all of the factors required for infectious disease to spread"? (A) chain of infection (B) droplet transmission (C) infection control (D) inflammatory response (E) nosocomial infection

Chain of infection

The various types of verbal and nonverbal methods that may be used to convey messages are referred to as (A) receivers (B) feedback (C) channels (D) senders (E) messages

Channels

The term "Debit" means (A) total (B) subtract (C) charge (D) subtotal (E) balance

Charge

For a tickler file to work effectively, it must be? (A) kept in file folder (B) located in a secure area (C) checked frequently (D) organized into weekly files (E) kept in a separate area of the office

Checked frequently

The term meaning surgical repair of the hands is (A) chiromegaly (B) dactylomegaly (C) chiroplasty (D) dactyloplasty (E) dactylitis

Chiroplasty

Which physician is NOT considered a primary care physician? (A) family practitioner (B) chiropractor (C) pediatrician (D) internist (E) general practitioner

Chiropractor

Abdominal thrust are used in which of the following situations? (A) hemorrhage (B) allergic reaction (C) choking (D) cardiac arrest (E) drowning

Choking

Which of the following procedures refers to the surgical removal of the gallbladder? (A) ostomy (B) colectomy (C) colostomy (D) gastrectomy (E) cholecystectomy

Cholecystectomy

Which of the following terms would describe an infestation of gallstones? (A) Cholecystitis (B) Cholecystosis (C) Cholecystolithiasis (D) Choletithiasis (E) Cholecystectomy

Cholelithiasis

The medical term meaning "inflammation of the bone is (A) arthritis (B) bursitis (C) chondritis (D) osteitis (E) tendonitis

Chondritis

Lyme disease, if untreated, can progress into a/an (A) viral infection (B) contagious disease (C) chronic infection (D) acute infection (E) nonpathogenic condition

Chronic infection

The patient is diagnosed with COPD. What does COPD stand for? (A) cardiac occlusive pulmonary disease (B) cardiac occult phlebitis disease (C) chronic obstructive pulmonary disease (D) chronic occult physical disease (E) crippling occurrence physical disease

Chronic obstructive pulmonary disease

The method of filing used when documentation is in order based on the date of occurrence is (A) demographic grouping (B) statistical numbering (C) chronologic order (D) consecutive numeric order (E) alphabetic filing

Chronologic order

A chronic degenerative disease of the liver is (A) Crohn disease (B) jaundice (C) colitis (D) cholecystitis (E) cirrhosis

Cirrhosis

The bone that is part of the shoulder girdle and is between the sternum and the scapula is the (A) clavicle (B) humerus (C) ulna (D) manubrium

Clavicle

A claim that is submitted to the carrier without deficiencies or errors is called a (A) common claim (B) customary claim (C) managed claim (E) clean claim

Clean claim

Which of the following is NOT considered proper patient instruction for obtaining a clean-catch medstream urine specim? (A) have the patient remove undergarments (B) make sure not to touch the inside of the container (C) continue to hold the labia apart and void a small amount into the toilet (D) clean the urinary meatus from back to front (E) the specimen container should not touch any part of the body

Clean the urinary meatus from back to front

If a patient is not expected to return to the practice because he or she has moved away, the patient's record would be classified as (A) inactive (B) active (C) closed (D) transferred (C) released

Closed

Medical records are classified as (A) closed, open, or miscellaneous (B) incomplete, active or closed (C) closed, active, or inactive (D) inactive, open, or active (E) incomplete, inactive, or active

Closed, active, or inactive

Basic bank-related activities utilized by a medical practice include all of the following EXCEPT (A) collection services (B) withdrawing funds (C) depositing funds (D) reconciling bank statements (E) savings accounts

Collection services

The pegboard system provides control over (A) payments and charges (B) charge slip (C) collections, payments, and charges (D) third-party payment (E0 collections only

Collections, payments, and charges

Which of the following is a fracture of the radius bone at the wrist? (A) Compound (B) Closed (C) Colles (D) Greenstick (E) Spiral

Colles

To have proper verbal communication with a patient, you should use (A) a monotone voice so that the patient will listen better (B) elaborate medical terminology to impress the patient (C) negative body language to get the patient's attention (D) sarcastic remarks to get the patient's attention (E) conversation at the patient's educational level

Conversation at the patient's educational level

A procedure that uses liquid nitrogen to freeze and destroy tissue is (A) electrosurgery (B) laser surgery (C) endoscopic surgery (D) cryosurgery

Cryosurgery

The book containing procedure and service codes performed by doctors and medical personnel is the (A) International Classification of Diseases (B) Current Procedural Terminology (C) Physician's Desk Reference (D) Insurance Payment Manual (E) AMA Journal

Current Procedural Terminology

The pointer that appears on the computer screen to indicate where the next letter or character will appear is known as the (A) mouse (B) scanner (C) cursor (D) tab (E) bar

Cursor

Which of the following is a pointing device that notifies the user where the next letter, number, or symbol will be placed? (A) flash drive (B) cursor (C) motherboard (D) disk (E) prompter

Cursor

The term meaning bladder inflammation is (A) cystorrhexis (B) cystocele (C) cystalgia (D) cystitis

Cystitis

The microscopic examination of cells is called (A) cystoscopy (B) cystoscope (C) cythemia (D) cystotomy

Cytoscopy

The agency that controls who may administer and use specific drugs is the (A) FDA (B) CDC (C) DEA (D) PDR

DEA

A patient history processed on the computer would most likely be saved in what type of file (A) RTF (B) JPEG (C) GIF (D) DOC (E) spreadsheet

DOC

A hospital payment system that categorizes patients by diagnosis and treatment is referred to as (A) ICD (B) CPT (C) UCR (D) HCPCS (E) DRG

DRG

A method of containing hospital costs has been adopted with a system called (A) OPPS (B) DRGs (C) fee for service (D) allowable amounts (E) ICDs

DRGs

Checks and cash from a medical practice should be deposited in the bank (A) daily (B) biweekly (C) weekly (D) monthly (E) semimonthly

Daily

Which of the following is the best source of calcium and vitamin D? (A) meats and nuts (B) raw vegetables (C) citrus fruits (D) dairy products (E) oils

Dairy products

Which of the following is a structured collection of records or information that is stored in a computer system? (A) hard copy (B) batch (C) catalog (D) database (E) software

Database

Which of the following items is a collection of records created and stored on a computer? (A) scanner (B) internet (C) cursor (D) database (E) hard copy

Database

When mail arrives at the office, the first step in processing the mail is to (A) record all insurance payments (B) distribute the mail to the appropriate staff members (C) review it with the physician (D) dispose of advertisements (E) date stamp each item of mail

Date stamp each item of mail

The combining form necr/o means (A) fungus (B) dead (C) hair (D) hardening (E) large

Dead

The purpose of heat therapy includes the following EXCEPT (A) relieve muscle spasm (B) decrease bleeding or hemorrhage (C) relieve pain (D) increase blood flow to the body part

Decrease bleeding or hemorrhage

Which of the following is NOT an action of the sympathetic nervous system? (A) increased blood pressure (B) increased pulse (C) relase of respiration (D) decrease of repiration (E) decreased libido

Decrease of repiration

Cold therapy is frequently applied to (A) increase blood flow to the affected part (B) promote healing by increasing circulation (C) increase nerve sensitivity (D) decrease swelling

Decrease swelling

The term that describes a disorder that breaks down tissues in a body system is (A) degenerative (B) infection (C) metabolic (D) neoplastic

Degenerative

A major muscle in the body that assists in raising the arm away from the body is (A) externsor carpi (B) biceps femoris (C) sartorius (D) deltoid

Deltoid

Which of the following is an unethical practice for a medical assistant? (A) taking a prescription refill request over the phone (B) diagnosing a common cold (C) scheduling a new patient (D) rescheduling a new patient (E) scheduling a consult for a patient with another physician

Diagnosing a common cold

Physiatry deals with (A) prevention and treatment of sports injuries (B) prevention of injury and impairment (C) diagnosis and treatment of disease and disability using physical means (D) restoring and improving function through rehabilitation (E) diagnosis and treatment of mental disorders

Diagnosis and treatment of disease and disability using physical means

Symptoms of insulin shock include (A) fruity or acetone smell to the breath and a decreased blood sugar reading (B) tremulousness and an elevated blood sugar reading (C) diaphoresis and a fruity smell to the breath with an increased blood sugar reading (D) confusion, tachycardia, and an elevated blood sugar reading (E) diaphoresis, tremulousness, confusion, and decreased blood sugar reading

Diaphoresis, tremulousness, confusion, and decreased blood sugar reading

All of the following may interfere with impartiality of the treatment of patients EXCEPT (A) bias (B) stereotyping (C) prejudice (D) diplomacy (E) family member

Diplomacy

HIV (human immunodeficiency virus) can be transmitted by (A) sneezing or coughing in an open space (B) direct contact with infected bodily fluids, such as blood (C) mosquitoes (D) "social" kissing (E) all of the above

Direct contact with infected bodily fluids, such as blood

Which of the subscription part of a prescription? (A) directions for the patient (B) refill information (C) directions for the pharmacist (D) information that is included on the medication label (E) the DEA number

Directions for the pharmacist

Notations on letters such as "special delivery" or "certified" would be typed (A) directly below the return address (B) directly below the stamp (C) in the lower right-hand corner of the letter (E) directly above the city and state listed in the address

Directly below the stamp

Insurance coverage that provides a specific monthly or weekly income when an individual becomes unable to work because of an illness or injury is (A) Worker's compensation insurance (B) disability income insurance (C) TRICARE insurance (D) major medical insurance

Disability income insurance

The term meaning indigestion or painful digestion is (A) dyspnea (B) dysphagia (C) dysplasia (D) dyspepsia

Dyspepsia

Which of the following terms means "difficulty swallowing? (A) dyscrasia (B) dyspepsia (C) dysphagia (D) dyspnea (E) dysuria

Dysphagia

A patient with chronic obstructive pulmonary disease has difficulty breathing. What term indicates this condition? (A) bradypnea (B) tachypnea (C) eupnea (D) apnea (E) dyspnea

Dyspnea

Which of the following conditions is most characteristic of an asthma attack? (A) dyspareunia (B) dysphagia (C) dysphasia (D) dyspnea (E) dystonia

Dyspnea

When a patient has received an external injury, which type of code is used to explain the mechanism of the injury using the ICD-9? (A) V code (B) CPT code (C) UCR code (D) E code (E) NOS

E code

All mail can be insured EXCEPT (A) third class (B) first class (C) e-mail (D) second class (E) registered mail

E-mail

What prohibits job discrimination for race, color, religion, sex, or national origin? (A) EEOC (B) FMLA (C) ADA (D) Equal Pay Act (E) HIPAA

EEOC

Which insurance carriers would the medical assistant enter into the database? (A) all insurance carriers (B) each insurance carrier that the physician accepts (C) Medicare and Medicaid only (D) the most popular insurance carriers (E) the insurance that the physician offers his employees

Each insurance carrier that the physician accepts

The food guide pyramid suggests that patients plan a balanced diet by doing all of the following EXCEPT (A) eating more fruits (B) eating nuts (C) eating more carbohydrates (D) eating more whole grain foods (E) eating more vegetables

Eating more carhobydrates

Which of the following prefixes means outside? (A) dis- (B) epi- (E) ends- (D) ecto- (E) peri-

Ecto-

A pregnancy that develops in a location outside the uterine cavity is referred to as (A) previa (B) miscarriage (C) abruptio (D) ectopic

Ectopic

An accumulation of excessive fluid in the intercellular spaces is called (A) acidosis (B) alkalosis (C) edema (D) effusion (E) osmosis

Edema

Which of the following food items would NOT be consumed by a Lacto-vegetarian? (A) rice (B) eggs (C) beans (D) milk (E) corn

Eggs

Which term did Freud use to describe the area of the mind that determined a person's basic identity? (A) Ego (B) Id (C) Superego (D) Unconscious mind (E) Subconscious mind

Ego

The recommended amount of water to ingest daily is (A) two eight-ounce glasses (B) eight eight-ounce glasses (C) six eight-ounce glasses (D) four eight-ounce glasses (E) ten eight-ounce glasses

Eight eight-ounce glasses

The bandage material preferred when pressure is required over the injured area is (A) 4 X4 gauze (B) elastic bandage (C) roller gauze (D) triangular bandage (E) Telfa pad

Elastic bandage

A patient's implied consent usually covers (A) organ donation (B) biopsy (C) blood transfusion (D) appendectomy (E) electrocardiogram

Electrocardiogram

A patient's implied consent usually covers a(n) (A) organ donation (B) electrocardiogram (C) blood transfusion (D) appendectomy (E) release of medical information

Electrocardiogram

Which of the following refers to a recording of the electrical activity of the heart over time via skin electrodes? (A) electroencephalogram (B) echocardiogram (C) arteriography (D) electrocardiography (E) electroretinography

Electrocardiography

Which of the following terms means "the process of using an instrument to record data of electrical activity of the heart"? (A) electrocardiography (B) electrocardiograph (C) electrocardiogram (D) echocardiogram (E) echocardiography

Electrocardiography

The quality or characteristics of all communications within the health-care field must be all the following EXCEPT (A) appropriate (B) respectful (C) timely (D) electronic (E) compliant

Electronic

The term meaningful use relates to which one of the following? (A) patient confidentiality (B) electronic medical record (C) voice recognition dictation (D) third party billing (E) insurance coverage

Electronic medical record

Consent for treatment is unnecessary for (A) the mentally challenged (B) the chemically impaired (C) non-emancipated minors (D) emergent life-and-death situations (E) a "Jane Done"

Emergent life-and-death situations

All of the following may interfere with a therapeutic relationship between the patient and the healthcare provider EXCEPT (A) stress (B) physical disabilities (C) anger (D) empathy (E) mistrust

Empathy

An example of a chronic obstructive pulmonary disease is (A) asthma (B) emphysema (C) croup (D) pleurisy (E) pertussis

Emphysema

Employee payroll deduction information that must be kept for four years includes all of the following EXCEPT (A) employee's Social Security number (B) gross amount of paycheck (C) employee's job description (D) deductions for social security (E) deductions for Medicare taxes and state and federal taxes

Employee's job description

The medical term that describes an inflammation of the brain is (A) encephalitis (B) mastitis (C) meningitis (D) myelitis (E) nephritis

Encephalitis

The term meaning inflammation of the brain (A) meningitis (B) cephalalgia (C) encephalitis (D) encephalomeningitis

Encephalitis

When providing patient education, you should (A) encourage questions from the patient (B) use only written materials for training (C) discuss training materials with the patient in the hallway so you do not occupy an exam room when the physician needs to use it (D) use the same method of training with all patients for consistency (E) present the materials at a level much higher than the patient's cognitive level

Encourage questions from the patient

A collection letter should (A) demand payment from the patient (B) be unsigned (C) ask for specific reasons why payment has not made (D) encourage the patient to make payment (E) be sent via a representative to the patient's home.

Encourage the patient to make payment

Which of the following describes reflecting? (A) helping a patient stay on the subject (B) paraphrasing a statement (C) repeating exactly what a patient says (D) allowing a patient to think without having to speak (E) encouraging a patient to think through his or her questions and concerns

Encouraging a patient to think through his or her questions and concerns

Which of the following actions should the medical assistant take to ensure disposable thermometers are ready for an exam? (A) make sure they have been autoclave within 28 days (B) ensure the expiration dates have not passed (C) sab the tips with alcohol (D) place probe covers on them (E) store them in a locked cabinet

Ensure the expiration dates have not passed

Which of the following represent layers of the heart? (A) Atria and ventricles (B) Ventricles and myocardium (C) Epicardium and myocardium (D) Endocardium and septum (E) Septum and atria

Epicardium and myocardium

The leaf-shaped cartilage that covers the opening of the larynx is the (A) epiglottis (B) soft palate (C) uvula (D) pharynx (E) villus

Epiglottis

The structure in the body that lays over the larynx like a lid and prevents food from entering the trachea is the (A) pharynx (B) uvula (C) epiglottis (D) glottis (E) esophagus

Epiglottis

The main tissue of the outer layer of the skin is (A) connective (B) adipose (C) mucosal (D) endothelial (E) epithelial

Epithelial

The term esophagogastritis means inflammation of the (A) larynx and pharynx (B) stomach and small intestine (C) small intestine and stomach (D) esophagus and stomach (E) esophagus and small intestine

Esophagus and stomach

Using an alphabetical filing system, the name Dr. Morris Etheredge would be filed as (A) Etheredge, Morris (B) Etheredge, Morris (Dr.) (C) Dr. Morris Etheredge (D) Morris Etheredge (E) none of the above

Etheredge, Morris (Dr.)

Which term describes the set of values that dictates the behavior of professionals? (A) civil law (B) statues of limitation (C) criminal law (D) ethics (E) tort law

Ethics

The study of the cause of any disease or of all factors that may be involved in the development of a disease is (A) physiology (B) anatomy (C) histology (D) incidence (E) etiology

Etiology

Which of the following terms means "normal breathing"? (A) apnea (B) orthopnea (C) eupnea (D) dyspnea (E) respirations

Eupnea

An element of evacuation of a facility is to (A) evacuate those closet to danger first (B) take valuables with you (C) avoid using wheelchairs or other mobility devices (D) return as often as possible to assist

Evacuate those closet to danger first

Which section of the CPT book is used to code regular office visits? (A) medicine (B) surgery (C) pathology (D) evaluation and management (E) laboratory

Evaluation and management

Which of the following is a form of telephone triage? (A) a recorded message (B) passive listening (C) evaluative listening (D) an answering service (E) all of the above

Evaluative listening

What does Q.O.D. stand for? (A) every four hours (B) every other day (C) quit on delivery (D) three times a day (E) four times a day

Every other day

A subcutaneous injection is injected into (A) muscle tissue (B) dermal tissue (C) fatty tissue (D) epidermal tissue

Fatty tissue

The term facsimile refers to (A) fax (B) photocopy (C) e-mail (D) voice mail (E) internet

Fax

The final appeal for a denied CMS claim is determined by the (A) Attorney General (B) Supreme Court (C) Administrative Judge (D) Federal Court Review

Federal Court Review

The amount that will be paid by the insurance plan for each produce or service is based on the (A) coinsurance (B) capitation (C) deductible (D) fee schedule

Fee schedule

The listing of charges for a medical practice is the (A) coding chart (B) customary charges (C) value scale (D) value unit (E) fee schedule

Fee schedule

A physician who accepts payment from another physician for the referral of a patient is guilty of (A) fee splitting (B) bundling (C) battery (D) abandonment

Fee splitting

To palpate the pulse in an adult, the usual procedure would be to (A) listen with a stethoscope at the apex of the heart (B) feel at the inner aspect of the thumb side of the wrist with the first two fingers (C) use the thumb of the dominant hand to feel the temple area of the skull (D) locate it between the larynx and the sternocleidomastoid muscle in the side of the neck (E) press deeply below the inguinal ligament in the goin

Feel at the inner aspect of the thumb side of the wrist with the first two fingers

Which of the following is NOT a subjective symptom? (A) backache (B) headache (C) stomach cramps (D) fever (E) chest pain

Fever

The smaller leg bone, lateral to the tibia is the (A) femur (B) tarsal (C) patella (D) fibula

Fibula

A tickler file is a(n) (A) appointment card that is filed in the patient's chart (B) file used to hold laboratory reports if they cannot be filed right away (C) file of patient names who have missed appointments (D) filing system used as a reminder of things to do by a certain date or time

Filing system used as a reminder of things to do by a certain date or time

Principles of professional ethics may include all of the following EXCEPT (A) objectivity (B) financial control (C) responsibility (D) confidentiality (E) honesty

Financial control

The word root dactyl/o means (A) ear (B) foot (C) hand (D) eye (E) finger

Finger

Certified Mail is also considered or classified as (A) First-Class Mail (B) Second-Class Mail (C) Third-Class Mail (D) Express Mail

First-Class Mail

The mail classification used to send most medical office mail is (A) Priority Mail (B) Second-Class Mail (C) Express Mail (D) First-Class Mail (E) Standard Mail

First-Class Mail

Petty case may be used (A) for paying minor incidental expenses (B) for paying an invoice for supplies ordered (C) for paying the electric bill for the medical facility (D) only by the physician (E) only in emergencies

For paying minor incidental expenses

Terminated employees' health records must be kept (A) for 3 years (B) for 10 years (C) permanently (D) for various time periods depending on the state (E) for various time periods depending on company policy

For various time periods depending on the state

An instrument used to grasp tissue is a (A) probe (B) curette (C) dilator (D) forceps

Forceps

The term pyogenesis means (A) growth of cells (B) formation of pus (C) production of bile (D) origin of a fever

Formation of pus

Payroll documents of employees need to be kept for a minimum of (A) one year (B) two years (C) four years (D) five years (E) seven years

Four years

A tonometer is used to diagnose (A) cervical cancer (B) breast cancer (C) glaucoma (D) irregular heart rhythm (E) nasal polyps

Glaucoma

Electronic appointments scheduling is (A) only for practices with multiple sites (B) less personal than a manual system (C) difficult to learn (D) unlikely to require a subpoena (E) held to HIPAA standards

Held to HIPAA standards

The purpose of setting the ECG paper speed at 50 mm/sec is to (A) help record rapid heartbeats (B) increase the size of the complex on the paper (C) help record slow heartbeats (D) decrease the size of the complex on the paper

Help record rapid heartbeats

Minor office emergencies include the following EXECPT (A) nosebleed (B) syncope (C) asthma (D) vomiting (E) hematemesis

Hematemesis

Which of the following conditions is commonly known as a bruise? (A) ecchymosis (B) epistaxis (C) hematoma (D) lesion (E) thrombosis

Hematoma

Which of the following is a bruise? (A) hematoma (B) impetigo (C) verruca (D) furuncle (E) schleroderma

Hematoma

The production of blood cellular components is called (A) homeostasis (B) hematopoiesis (C) hemostasis (D) homophobia (E) hemolysis

Hematopoiesis

Which of the following terms refers to blood in the urine? (A) Hematemesis (B) Uremia (C) Hematuria (D) Anemia (E) Enuresis

Hematuria

Which term refers to the coughing up of blood or of blood-stained sputum? (A) hematuria (B) epitaxis (C) hemoptysis (D) urticaria (E) hemostasis

Hemoptysis

The term proctorrhagia means (A) rupture of the rectum (B) fissure of the anus (C) inflammation of the rectum (D) hemorrhage from the rectum

Hemorrhage from the rectum

Select the correct spelling of the term (A) Hemmorrhoid (B) Hemorrhoid (C) Hemmorhoid (D) Hemorhoid (E) Hemorroid

Hemorrhoid

Which of the following words is CORRECTLY spelled? (A) Opthalmologist (B) Hemorrhoid (C) Colesterol (D) Anasthesia (E) Migrain

Hemorrhoid

The medical term that means to control bleeding is (A) hemostasis (B) hemophilia (C) hematoma (D) disease of the esophagus (E) inflammation of the mouth

Hemostasis

Which of the following is a laboratory panel used to diagnose liver function? (A) Lipid panel (B) Hepatic (C) Basic metabolic profile (D) Electrolyte panel (E) Renal function panel

Hepatic

Shingles is also known as (A) alopecia (B) urticaria (C) psoriasis (D) herpes zoster (E) dermatitis

Herpes zoster

Electromagnetic radiation is measured in (A) watts (B) rays (C) hertz (D) volts (E) all of the above

Hertz

The progressing of a person's needs form basic survival to reaching one's pinnacle or self-actualization is known as Maslow's (A) rationalization (B) self-realization (C) hierarchy (D) mechanism (E) triangle

Hierarchy

Antihypertensive medications are associated with the treatment of (A) fever (B) vomiting (C) high blood pressure (D) allergies (E) gout

High blood pressure

Which condition is treated with use of the DASH diet? (A) high blood pressure (B) diarrhea (C) ulcers (D) muscle weakness (E) cancer

High blood pressure

Which of the following would be considered an example of objective clinical evidence? (A) elevated temperature, headache, and back pain (B) high blood pressure, elevated temperature, and swollen ankle (C) stomach cramps, swollen ankle, and back pain (D) headache, stomach pain, and painful ankle (E) back pain, joint pain, and headache

High blood pressure, elevated temperature, and swollen ankle

The cholesterol considered to be the "good" type is (A) triglycerides (B) high-density lipoprotein (C) low-density lipoprotein (D) saturated fat (E) unsaturated fat

High-density lipoprotein

To ensure proper ambulation, a walker would be level with the patient's (A) elbows (B) hips (C) waist (D) wrists (E) axillary

Hips

When performing a surgical hand scrub, make sure to (A) wash for 60 seconds (B) hold fingers lower than the wrists (C) dry hands with paper toweling (D) hold fingers higher than the elbows (E) dry hand before turning off the water faucet

Hold fingers higher than the elbows

The cardiac testing procedure that requires the patient to keep a diary of daily activities is a(n) (A) cardiac stress test (B) echocardiogram (C) 12-lead electrocardiogram (D) Holter monitor

Holter monitor

The hiring and firing role comes under the category of (A) health and safety (B) communications (C) human resources (D) quality improvement

Human resources

If your patient is being treated for a sever upper respiratory infection, which of the following medications would you NOT expect to see ordered? (A) Amoxicillin (B) Albuterol (C) Robitussin (D) Hydrochlorothiazide (E) Cipro

Hydrochlorothiazide

The use of a whirlpool is an example of (A) diathermy (B) cryotherapy (C) hydrotherapy (D) thermotherapy (E) ultrasound therapy

Hydrotherapy

The bone located in the anterior neck is called the (A) thyroid (B) cervical vertebra (C) clavicle (D) sesamoid (E) hyoid

Hyoid

The term meaning excessive formation of cells or tissue is (A) hyperphasia (B) hyperplasia (C) hypertonic (D) hyperopia (E) hypotonic

Hyperplasia

A disorder in which one is preoccupied with one's health is called (A) a phobia (B) panic anxiety disorder (C) depression (D) mania (E) hypochondriasis

Hypochondriasis

The region located directly below the umbilical region is the (A) right iliac region (B) hypogastric region (C) hypochondriac region (D) epigastric region

Hypogastric region

Which classification of drug is used to reduce cholesterol? (A) anticoagulant (B) hypolipidemic (C) antiarrhythmic (D) antisecretory (E) antitussive

Hypolipidemic

The lymphatic system includes the following organs and tissue EXCEPT (A) hypothalamus (B) thymus (C) spleen (D) tonsils (E) adenoids

Hypothalamus

The regulation of body temperature is controlled by the (A) pancreas (B) thalamus (C) pituitary (D) medulla oblongata (E) hypothalamus

Hypothalamus

A victim experiencing a body temperature below 95 F is (A) hypothermic (B) hyperthermic (C) febrile (D) hypovolemic

Hypothermic

Which of the following is also known as myxedema? (A) thyroiditis (B) hyperthyroidism (C) hypothyroidism (D) hyperparathyroidism (E) hypoparathyroidism

Hypothyroidism

Which of the following terms means "surgical removal of the uterus"? (A) appendectomy (B) cholecystectomy (C) hysterectomy (D) nephrectomy (E) splenectomy

Hysterectomy

Drugs that have a high abuse potential and no known medical use are classified as schedule (A) I (B) II (C) IV (D) V (E) VI

I

After delivering a shock with the AED, the medical assistant should (A) check the patient's pulse (B) immediately resume chest compressions cycled with rescue breathing (C) give 30 chest compressions and deliver another shock (D) turn off the AED (E) deliver a series of abdominal thrusts

Immediately resume chest compressions cycled with rescue breathing

A second-degree burn should be treated by (A) removing charred tissue (B) immersing the area in clean, cold water (C) washing with warm, soapy water (D) applying an antibiotic ointment to the area (E) doing nothing, since the skin is not broken

Immersing the area in clean, cold water

Which of the following is the correct treatment for a snake bite? (A) immobilize the area of the bite (B) suck out the venom (C) elevate the area (D) apply ice to the area (E) identify the snake

Immobilize the area of the bite

A crash cart contains all of the following EXCEPT (A) first aid supplies (B) AED (C) epinephrine autoinjectors (D) immunizations (E) emergency medication

Immunizations

The process used to carry out the agreed teaching plan in patient education is called (A) assessment (B) evaluation (C) implementation (D) documentation

Implementation

The patient puts out his or her arm to allow the physician to cleanse an abrasion. This type of consent is (A) implied (B) expressed (C) contracted (D) Emergency (E) positive

Implied

Botulism is caused by (A) a food allergy (B) improperly canned food (C) undercooked chicken (D) undercooked pork (E) raw fish

Improperly canned food

The overall purpose of patient education is to (A) meet with patients one on one (B) improve patient health (C) provide excessive information (D) involve patients in community activities (E) comply with accrediting agencies

Improve patient health

When placing calls to patients to confirm appointments, the calls should be made (A) the morning of the day of the appointments (B) only to patients who were not given appointment cards (C) one week before the appointment (D) only to those patients who you know missed there last appointment (E) in an area where you cannot be overheard by other patients

In an area where you cannot be overheard by other patients

A "release" mark is made by the physician on a medical record in order to (A) determine the indexing units of the item to be filed (B) indicate that the item is ready to be filed (C) tell the medical assistant to inspect all items before they can be filed (D) indicate the cross-reference information on an item to be filed (E) indicate that the item should not be filed

Indicate that the item is ready to be filed

Medicare is a federal health insurance program for (A) anyone over 62 years of age (B) disabled workers who are at least 65 years of age (C) blind individuals who are at least 50 years of age (D) individuals 65 years of age or older and are eligible for social security benefits

Individuals 65 years of age or older and are eligible for social security benefits

Tendonitis is a(n) (A) broken bone (B) inflammation of a tendon (C) injury to a muscle (D) progressive wasting of muscle tissue (E) muscle pain

Inflammation of a tendon

The term endocarditis means (A) infection of the heart valves (B) heart attack (C) inflammation of the inside lining of the heart (D) aneurysm within the heart

Inflammation of the inside lining of the heart

The term lymphadenitis means (A) inflammation of lymph fluid (B) inflammation of adrenal glands (C) infection of the spleen (D) inflammation of the lymph glands/nodes

Inflammation of the lymph glands/nodes

The term enteritis means (A) inflammation of the colon (B) disease of the large intestine (C) inflammation of the small intestine (D) disease of the esophagus (E) inflammation of the mouth

Inflammation of the small intestine

Medicare Part B covers all of the following EXCEPT (A) inpatient hospital visits (B) durable medical equipment (C) ambulance service (D) preventive care (E) X-rays

Inpatient hospital visits

The exam method used to used to check for conjunctivitis (Pinkeye) is (A) auscultation (B) palpation (C) percussion (D) inspection (E) mensuration

Inspection

The term duodenoscopy means (A) examination of the colon (B) inspection of the duodenum with a scope (C) make a new opening into the duodenum (D) incision into the colon

Inspection of the duodenum with a scope

Which of the following statements is true? (A) Diabetes mellitus is an uncommon endocrine disorder (B) Insulin dependent diabetic patients do not need to restrict their diets (C) Diabetes mellitus results from an overproduction of insulin (D) Type 2 diabetes is non-insulin-depend diabetes (E) Insulin assists glucose into the cells

Insulin assists glucose into the cells

The person covered by a benefits plan is the (A) administrator (B) carrier (C) employee (D) insured (E) payer

Insured

The person who is covered by a benefits plan is the (A) employee (B) carrier (C) administrator (D) insured

Insured

Nonspecific defense mechanisms include (A) septicemia (B) autolysis (C) intact skin (D) vaccinations (E) all of the above

Intact skin

The prefix meaning between is (A) extra- (B) intra- (C) inter- (D) supra- (E) infra-

Inter-

When communicating with a visually impaired patient, the medical assistant should (A) speak louder (B) automatically take the patient's arm when directing him or her to the examining room (C) leave quietly when leaving a room so as not to distract the patient (D) introduce himself or herself to the patient when entering the room (E) tape every conversation for the patient to listen to at a later time

Introduce himself or herself to the patient when entering the room

The form enclosed with merchandise ordered from a vendor that states the contents of the package and the amount owned is a(n) (A) ledger (B) invoice (C) purchase order (D) receipt

Invoice

The Patient Care Partnership was designed to (A) reduce hospital charges (B) limit number of days in the hospital (C) eliminate all medical errors (D) involve the patient in their care (E) ensure insurance payment of the hospital bill

Involve the patient in their care

Which element is needed for normal thyroid function? (A) calcium (B) potassium (C) sodium (D) magnesium (E) iodine

Iodine

In some cases of poisoning, it is necessary to induce vomiting. The agent used is (A) iodine (B) ipecac (C) adrenalin (D) epinephrine

Ipecac

The substance necessary for hemoglobin to transport oxygen in the blood is (A) zinc (B) iodine (C) potassium (D) iron (E) calcium

Iron

Which mineral is part of the hemoglobin protein that carriers oxygen to tissues? (A) potassium (B) iron (C) phosphorus (D) selenium (E) calcium

Iron

Account aging receivable (A) means that the physician must collect the receivable on time (B) is not necessary in a single-physician office (C) is a tool to show the status of each account (D) involves writing off accounts that are over one year past due (E) involves writing off accounts that are over five years past due

Is a tool to show the status of each account

A living will (A) names the beneficiaries of the estate (B) is an advance directive stating the patient's decisions for medical care before an incapacitating event (C) must be drawn up by an attorney (D) is subject to estate taxes (E) allows a person to give away his or her belongings while still alive

Is an advance directive stating the patient's decisions for medical care before an incapacitating event

A bone that is part of the pelvic gridle is the (A) sphenoid (B) ethmoid (C) ischium (D) zygomatic (E) sternum

Ischium

A term that describes a solution that has the same concentration as cell fluids is (A) hypotonic (B) osmosis (C) isotonic (D) intercellular

Isotonic

Which of the following is NOT true about a legal contract? (A) there is a consideration (B) it is always written and witnessed (B) the parties must be of legal capacity (D) the contract is for a specific good or service (E) the contract must be accepted by both parties

It is always written and witnessed

Which of the following is NOT true about a legal contract? (A) there is a consideration (B) it is always written and witnessed (C) the parties must be of legal capacity (D) the contact is for a specific good or service (E) the contract must be accepted by both parties

It is always written and witnessed

First-class mail is classified as (A) only postcards (B) newspapers only (C) items weighing 13 ounces or more (D) items weighing 13 ounces or less (E) all bulk mail

Items weighing 13 ounces or less

Which of the following drugs is an antibiotic? (A) Acyclovir (B) Keflex (C) Lamisil (D) Paxil (E) Zocor

Keflex

Which of the following is a protein found in the epidermis that makes the skin waterproof? (A) Melanin (B) Keratin (C) Collagen (D) Cilia

Keratin

An example of an input device is a (A) monitor (B) keyboard (C) motherboard (D) CD-ROM drive (E) speaker

Keyboard

Computer peripherals include the following EXCEPT the (A) scanner (B) bar code reader (C) keyboard (D) electronic sign-in sheet (E) printer

Keyboard

The term meaning incision of the abdominal wall is (A) abdominocentesis (B) laparectomy (C) laparotomy (D) peritonitis (E) gastrotomy

Laparotomy

Wave scheduling works best when used in which of the following types of offices? (A) urgent care facilities (B) specialist offices (C) two-physician practices (D) one-physician practices (E) Large medical facilities

Large medical facilities

The structure in the body also known as the voice box is the (A) pharynx (B) larynx (C) epiglottis (D) trachea

Larynx

Which printer produces the best quality printout? (A) laser (B) dot matrix (C) inkjet (D) toner (E) default

Laser

If a patient's current injury is a fracture of the left ankle but he or she then experiences a malunion of this fracture, this is referred to as a(n) (A) principal diagnosis (B) secondary complaint (C) adverse effect (D) concurrent care (E) late effect

Late effect

EDTA is an anticoagulant used in collection tubes with which color top? (A) marble (B) lavender (C) green (D) grey (E) red

Lavender

Which of the following evacuated tubes is routinely used for hematology testing? (A) lavender-topped (B) red-topped (C) green-topped (D) light blue-topped (E) gray-topped

Lavender-topped

The patient's bill or statement is also referred to as the patient's (A) receipt (B) charge slip (C) ledger (D) posting

Ledger

Which of the following anatomical locations contains the patella? (A) arm (B) foot (C) torso (D) leg (E) head

Leg

In written communication, no matter form is used, the most important issue to take into consideration is (A) lack of body language (B) the speed of the document transmitted (C) formatting (D) legal and ethical issue (E) grammar

Legal and ethical issue

The normal range for total cholesterol in adults is (A) 39-49 for men, and 35-45 for women (B) 4.3-5.9 for men, and 3.8-5.5 for women (C) 13.2-17.3 for men, and 11.7-16.0 for women (D) less than 200 (E) none of the above

Less than 200

What does the Latin phrase respondeat superior mean? (A) let the buyer beware (B) malpractice (C) intentional tort (D) let the master answer (E) misfeasance

Let the master answer

Which type of resume is written specifically for an advertised job? (A) letter of recommendation (B) targeted (C) chronological (D) functional (E) cover letter

Letter of recommendation

All of the following are true about leukocytes EXCEPT (A) leukocytes are white blood cells (B) leukocytes fight infection (C) leukocytes produce antibodies (D) leukocytes are part of the circulatory system (E) leukocytes are responsible for blood clotting

Leukocytes are responsible for blood clotting

The term meaning excision of fatty tissue is (A) lipolysis (B) lipoma (C) lipectomy (D) lipoidosis

Lipectomy

The term meaning destruction of a stone (A) lithogenesis (B) litholysis (C) lithiasis (D) lithotomy

Lithiasis

The patient is placed in which position during a vaginal examination? (A) jackknife (B) lithotomy (C) Trendelenburg (D) prone (E) Sims'

Lithotomy

Which of the following positions should the patient be in for a vaginal exam? (A) prone (B) lithotomy (C) sim's (D) Fowler's

Lithotomy

The crushing of a kidney stone is called (A) lithotripsy (B) lithiasis (C) nephrolithiasis (D) stone basket procedure (E) prostatectomy

Lithotripsy

To remove sutures, the medical assistant should have a tray with instruments that should include (A) Kelly hemostat (B) Mayo scissors (C) Senn retractors (D) Littauer scissors (E) bandage scissors

Littauer scissors

The combining form hepat/o refers to the (A) stomach (B) intestine (C) pancreas (D) liver (E) gallbladder

Liver

The organ located in the right upper abdominal quadrant beneath the diaphragm is the (A) spleen (B) stomach (C) liver (D) pancreas (E) kidney

Liver

Determining the organizations of the medical record and sequence of filing is dependent on the following factors EXCEPT (A) type of practice (B) location of practice (C) physician prefernce (D) frequency of access

Location of practice

Insurance claims may be classified by all the following statuses EXCEPT (A) lost (B) dirty (C) clean (D) denied (E) pending

Lost

A patient with arteriosclerosis would benefit from which of the following diets? (A) low salt (B) low carbohydrate (C) low protein (D) low cholesterol (E) high protein

Low cholesterol

Which of the following diets is recommended form a patient diagnosed with gout? (A) Low salt (B) Low carbohydrate (C) Low purine (D) Low fiber

Low purine

Which of the following terms refers to the surgical removal of a lymph node? (A) lymphadenectomy (B) lymhadenitis (C) lymphadenopathy (D) lymphadenotomy (E) lymphectasia

Lymphadenectomy

Which of the following terms refers to the surgical removal of a lymph node? (A) lymphadenectomy (B) lymphadenitis (C) lymphadenopathy (D) lymphadenotomy (E) lympectasis

Lymphadenectomy

The condition of inflammation of the lymphatic vessels is called (A) lymphoma (B) splenomegaly (C) lymphangitis (D) lymphocytopenia

Lymphangitis

The gradual return of normal body temperature after a fever is called (A) afebrile (B) remittent fever (C) lysis (D) temperature crisis (E) all of the above

Lysis

Which of the following U.S. Postal Service abbreviations is Massachusetts? (A) MI (B) MD (C) ME (D) MO (E) MA

MA

Which of the following is NOT a federal health insurance program or a state health insurance program? (A) Medicaid (B) Medicare Part A (C) CHAMPUS (D) MCOs (E) workers' compensation

MCOs

The correct USPS abbreviation for the state of Maine is (A) MA (B) MI (C) M. A. (D) M. E (E) ME

ME

What is the correct abbreviation for the state of Michigan? (A) ME (B) MA (C) MH (D) MN (E) MI

MI

A postage meter is a (A) device used to weigh letters or packages (B) scale to determine the classification of mail for letters (C) machine that prints prepaid postage onto mail pieces or onto an approved label (D) machine used to scan sip codes

Machine that prints prepaid postage onto mail pieces or onto an approved label

Mail content is initially the responsibility of the (A) Department of Transportation (B) United States Postal Service (C) United Parcel Service (D) mailer (E) Federal Bureau of Investigation

Mailer

If an incident occurs in the medical office that results in a legal action, the organization is expected to (A) keep it a secret (B) place the information in the staff newsletter (C) maintain records of the occurrence (D) go to court

Maintain records of the occurrence

The most important job of the receptionist is (A) logging in patients (B) sorting mail (C) scheduling drug company representatives (D) running errands (E) making a good first impression

Making a good first impression

The medical assistant's role in obtaining informed consent is (A) explaining the benefits and risks of the procedure (B) making sure that the patient understands and has no questions (C) answering all questions that the patient has about the procedure (D) witnessing the signature of the patient (E) explaining alternative treatments to the patient

Making sure that the patient understands and has no questions

Which of the following suffixes means "softening"? (A) lithiasis (B) malacia (C) megaly (D) ptosis (E) sclerosis

Malacia

Which of the following describes a wrong and unlawful act performed by a physician? (A) malfeasance (B) misfeasance (C) nonfeasance (D) feasance (E) disfeasance

Malfeasance

Malfeasance is one form of (A) misfeasance (B) nonfeasance (C) malpractice (D) malnutrition (E) malformation

Malpractice

The primary purpose of screening telephone calls is to (A) manage the physician's time by referring only necessary calls (B) place patients on hold as soon as they contact the office (C) decrease the number of telemarketing calls to the office (D) intercept personal calls (E) increase the physician's patient load

Manage the physician's time by referring only necessary calls

All of the following are duties performed by the public health department EXCEPT (A) collecting data on communicable disease (B) recording vital statistics of animal bites (C) predicting and managing epidemics (E) managing Medicare and Medicaid (E) tracking births, deaths, and stillborn

Managing Medicare and Medicaid

All of the following are duties performed by the public health department EXCEPT (A) collecting data on communicable disease (B) recording vital statistics of animal disease (C) predicting and managing epidemics (D) managing Medicare and Medicaid (E) tracking births, deaths, and stillborn

Managing Medicare and Medicaid

Assessing range of motion is part of which type of exam? (A) auscultation (B) mensuration (C) percussion (D) manipulation (E) palpation

Manipulation

The exam method used when a physician is determining a patient's range of motion is (A) auscultation (B) palpation (C) manipulation (D) mensuration

Manipulation

The realignment of a dislocated finger is an example of which kind of therapy? (A) Immobilization (B) Manipulation (C) Traction (D) Resistance exercise (D) Passive exercise

Manipulation

A Snellen chart is used to (A) record a child's growth (B) measure a patient's vision (C) determine normal values in spirometry (D) monitor vital signs

Measure a patient's vision

The collection ratio (A) classifies and reviews delinquent accounts (B) measures how fast outstanding accounts are being paid (C) measures the effectiveness of the billing system (E) determines the ratio of private pay patients to Medicare patients

Measures the effectiveness of the billing system

A person on a low-cholesterol diet should limit which of the following food groups? (A) Fruits (B) Meats (C) Vegetables (D) Grains

Meats

Which of the following food types is the best protein source? (A) meats (B) raw vegetables (C) citrus (D) oils (E) butter

Meats

The heart is located in the (A) dorsal cavity (B) peritoneal cavity (C) pleural cavity (D) ventral cavity (E) mediastinum

Mediastinum

A government-sponsored program that provides health benefits to low-income or indigent persons is (A) CHAMPUS (B) CHAMPVA (C) Medicare (D) Medicaid (E) Blue Cross and Blue Shield

Medicaid

Which of the following is the insurance program that provides healthcare to individuals, regardless of age, whose income is insufficient to meet medical expensive? (A) CHAMPUS (B) CHAMPVA (C) Medicare (D) Medicaid (E) TRICARE

Medicaid

Which of the following information is NOT required to be sent to a collection agency? (A) current address (B) telephone number(s) (C) medical diagnosis (D) patient name (E) place of employment

Medical diagnosis

The information entered on claims is called (A) demographic information (B) health history information (C) chief complaint (D) ERG (E) medical information

Medical information

Advance directives include a (A) living memorial (B) medical power of attorney (C) notarized will (D) driver's license (E) medical examination

Medical power of attorney

In order to be eligible for Medicare Part C, the participant must be enrolled in (A) Medicare Part B and Medicare Part D (B) a HMO plan (C) Medicare Part A and Medicare Part B (D) Medicaid (E) Medigap

Medicare Part A and Medicare Part B

The term meaning herniation of the meninges is (A) meningomyelocele (B) myelocle (C) meningocele (D) encephalocele

Meningocele

Which of the following terms refers to an excessive amount of menstrual flow? (A) amenorrhea (B) dysmenorrhea (C) menarche (D) menorrhagia (E) polymenorrhea

Menorrhagia

Which of the following words is MISSPELLED? (A) Menstration (B) Glaucoma (C) Accommodation (D) Hemorrhoid (E) Circumcision

Menstration

Determining the circumference of an infant's head is known as (A) inspection (B) palpation (C) mensuration (D) auscultation (E) none of the above

Mensuration

Using a tape measure to evaluate the head and chest circumference of an infant is called (A) auscultation (B) mensuration (C) palpation (D) percussion (E) observation

Mensuration

Proper flow of communication occurs in the following order (A) message, response, clarification, feedback (B) response, clarification, feedback, message (C) feedback, message, clarification, response (D) clarification, message, response, feedback

Message, response, clarification, feedback

Three elements necessary for basic commination include (A) message, sender, receiver (B) message, feedback, body language (C) clarification, sender, feedback (D) sender, receiver, body language

Message, sender, receiver

The prefix meaning "beyond" is (A) mal- (B) ambi- (C) meta- (D) retro- (E) multi-

Meta-

The process by which drugs are broken down is best described as (A) excretion (B) apsorption (C) metabolism (D) distribution (E) a drug reaction

Metabolism

Which of the following is the process through which the body inactivates a drug after the drug has been used in order to eliminate the drug from the body? (A) bioavailablity (B) potentiation (C) metabolism (D) anatogonism (E) synergism

Metabolism

How often should medical assistants check the expiration dates on supplies stored in examination rooms? (A) daily (B) weekly (C) monthly (D) annually (E) bimonthly

Monthly

The most common schedule of billing patients is (A) weekly (B) monthly (C) bimonthly (D) quarterly

Monthly

Which of the following systems bills all accounts at the same time each month? (A) past due (B) account aging (C) cycle billing (D) wave scheduling (E) monthly billing

Monthly billing

Which of the following systems bills all accounts at the same time each month? (A) past due (B) account aging (C) cycle billing (D) wave scheduling (E) monthly billing

Monthly billing

A chart or table that includes a list and total of all the debit and credit accounts for a medical practice is a(n) (A) check register (B) pegboard day sheet (C) aging analysis (D) monthly trial balance

Monthly trail balance

Ethics deal with (A) morals (B) respondeat superior (C) assaults (D) customs (E) religion

Morals

The Occupational Safety and Health Act was legislation passed to ensure all ofthe following EXCEPT (A) more control for employers over employee non-working hours (B) safer and healthier working environments for employees (C) enfocements of its safety regulations (D) training and education on safety issues for employers and employees (E) compliance assistance to worksite

More control for employers over employee non-working hours

Of the following drugs, which one can be dispensed only with a written prescription? (A) Valium (B) Robitussin (C) Tylenol (D) Morphine (E) Benadryl

Morphine

The placenta is formed out of tissue form the (A) mother and embryo (B) uterus (C) mother (D) father (E) lining of the uterus

Mother and embryo

The major site where carbohydrates are broken down is the (A) colon (B) stomach (C) mouth (D) large intestine (E) small intestine

Mouth

To convert grams to milligrams (A) divide by 100 (B) divide by 1,000 (C) multipy by 100 (D) mulitpy by 1,000

Mulitpy by 1,000

The term stenosis means (A) softening (B) dilation (C) spasm (D) narrowing

Narrowing

When asked to provide dietary information for a patient, an organization that could provide the most valuable materials is the (A) Centers for Disease Control Prevention (B) American Academy of Family Physicians (C) National Dairy Council (D) American Lung Association

National Dairy Council

Chest pain may be caused by all of the following conditions EXCEPT (A) myocardial infarction (B) hyperventilation (C) gallbladder pain (D) nausea (E) gastric reflux

Nausea

Which of the following is classified as a symptom? (A) vomiting (B) nausea (C) runny nose (D) productive cough (E) bleeding laceration

Nausea

An instrument required on a suture tray is a (A) dilator (B) scalpel (C) retractor (D) needle holder (E) stapler remover

Needle holder

Failure to act in a manner that a prudent and reasonable person would under similar circumstances is (A) negligence (B) implied consent (C) breach of contract (D) fraud (E) abuse

Negligence

A percussion hammer is used for which kind of examination? (A) Orthopedic (B) Neurologic (C) Gynecologic (D) Urologic (E) Otologic

Neurologic

It is important to build in extra appointment time for which type of patient? (A) new (B) child (C) male (D) female (E) chronically ill

New

All of the following are features of an online web-based patient portal service in the medical office EXCEPT (A) patient registration (B) appointment scheduling (C) prescription refill requests (D) new prescription requests (E) paying a bill

New prescription requests

All of the following are minerals EXCEPT (A) iron (B) zinc (C) niacin (D) chromium (E) phosphorus

Niacin

The standard business envelope is a (A) no. 6 (B) no. 9 (C) no. 10 (D) no. 12 (E) no. 8

No. 10

The term nasopharyngeal means pertaining to (A) nose and sinuses (B) mouth and throat (C) nose and throat (D) mouth and sinuses

Nose and throat

After a patient account has been turned over for collection, what should the medical assistant do? (A) refuse to accept calls from the patient (B) send a reminder letter (C) call the patient (D) not attempt to contact the patient (E) send the office manager to the patient's home

Not attempt to contact the patient

When evaluating a patient's progress in a patient educational program, if you discover noncompliance, this means the patient is (A) following the instructions exactly as they were provided (B) not progressing as quickly as expected (C) not following prescribed orders (D) having a reaction to prescribed medication (E) progressing quickly and healing properly

Not following prescribed orders

Which communicating with pediatric patients, you should (A) not allow children to handle safe medical equipment (B) use medical terminology so the child does not understand the procedure (C) not lie to a child but state the truth (D) talk louder and make sure the child understands that you are the adult

Not lie to a child but state the truth

The coding abbreviation NOS means (A) Not otherwise specified (B) No objective signs (C) Nonspecific objective symptoms (D) Nonorganic syndrome (E) Not otherwise classified

Not otherwise specified

The reason for documenting a failed appointment in a patient's file is to (A) allow for scheduling another patient in that time slot (B) note all missed appointments in the event further action needs to take place (C) be able to erase the patient from the appointment book (D) allow the office to not schedule further appintments for threat patient (E) notify the patietns' insurance company

Note all missed appointments in the event further action needs to take place

The medical assistant instructed the patient to be NPO before the procedure. NPO means? (A) no pizza or oils (B) no solid food (C) nothing to eat past one in the afternoon (D) nothing by mouth (E) nothing to eat past one in the morning

Nothing by mouth

Coordination of benefits means (A) the amount of money paid by the patient for medical services before the insurance pays (B) one insurance plan will work with other insurance plans to determine how much each plan pays (C) there is a flat fee paid for each service (D) there is a deductible required by the patient before payment from the insurance is made (E) each insurance company will pay an equal amount of the patient's bill

One insurance plan will work with other insurance plans to determine how much each plan pays

Coordination of benefits means (A) the patient pays a specific amount of money for medical services (B) one insurance plan will work with other insurance plans to determine how much each plan pays (C) there is a flat fee paid for each service (D) there is a deductible required by the patient before payment from the insurance is made (E) each insurance company will pay an equal amount of the patient's bill

One insurance plan will work with other insurance plans to determine how much each plan pays

Which is the best method to use when teaching patients who need to learn new skills, such as administering insulin injections? (A) simulations (B) group teaching (C) one-on-one demonstrations (D) programmed instruction (E) video instruction

One-on-one demonstrations

A term meaning an ingrown nail is (A) onychectomy (B) onychalgia (C) onychitis (D) onychocryptosis (E) onychorrhea

Onychocryptosis

The term meaning condition of fungus of the nails is (A) dermatomycosis (B) onychomycosis (C) dermatosis (D) onychitis

Onychomycosis

Which one of the following is not classified as an eating disorder? (A) Binge eating (B) Anorexia nervosa (C) Pica (D) Onychophagia (E) Bulimia

Onychophagia

The Patient Care Partnership is designed to provide the following EXCEPT (A) high-quality hospital care (B) a clean and safe environment (C) open disclosure of private information (D) help when leaving the hospital

Open disclosure of private information

The type of scheduling were patients arrive at their own convenience is (A) open hours (B) time specified (C) wave (D) double booking (E) clustering

Open hours

A system used in emergency centers but not used in private practices is (A) modified-wave scheduling (B) double-booking scheduling (C) open-hours scheduling (D) cluster scheduling (E) time-specified scheduling

Open-hours scheduling

Windows is a type of (A) computer (B) CPU (C) PC (D) operating system (E) hardware

Operating system

The model that shows the chain of command is called the (A) practice management (B) staff assignments (C) practice ownership (D) organizational chart (E) corporate plan

Organizational chart

When preparing business correspondence, the first step is to (A) start writing (B) organize key points to be addressed (C) use language that is easy to understand (D) compose a rough draft (E) choose a letter format

Organize key points to be addressed

The palatine tonsils are located in the (A) nasal cavity (B) larynx (C) oropharynx (D) nasopharynx (E) ethmoid sinus

Oropharynx

What is the specific term for labored or difficult breathing when lying flat? (A) dyspnea (B) orthopnea (C) apnea (D) bradypnea (E) Cheyne-Stokes

Orthopnea

What is the term used for a temporary fall in patient blood pressure when changing from a lying to standing position? (A) orthostatic hypotension (B) hypotension (C) hypertension (D) postural hypotension (E) orthopedic hypotension

Orthostatic hypotension

Blood pressure readings taken 1 to 2 minutes apart in the supine, sitting, and then standing position are the (A) pulse pressure (B) metastatic pressure (C) orthostatic pressure (D) orthopedic pressure

Orthostatic pressure

All of the following words are misspelled EXCEPT (A) viccine (B) oclusion (C) osseous (D) paranteral (E) cranial

Osseous

Which of the following words describes bone pain? (A) Chondromalacia (B) Osteochondritis (C) Chrondraligia (D) Osteolysis (E) Osteodynia

Osteodynia

When a paper medical record is in use, a folder inserted on the shelf in place of the medical record file is a(n) (A) closed file (B) inactive file (C) file label (D) out guide

Out guide

The hormone that causes contraction of uterine muscle during labor is (A) oxytocin (B) progesterone (C) follicle-stimulating hormone (D) testosterone (E) estrogen

Oxytocin

All of the following are parenteral routes of medication administration EXCEPT (A) IV (B) IM (C) PO (D) subQ (E) intradermal

PO

Which of the following therapeutic methods uses melted wax? (A) Chemical hot packs (B) Paraffin bath (C) Diathermy (D) Cryotherapy

Paraffin bath

The term hemiplegia means (A) inflammation of the lower legs (B) moving one half of the body (C) paralysis of upper body (D) paralysis of one half of the body (E) paralysis of one leg

Paralysis of one half of the body

The Medicare part specifically designed to provide pharmaceutical coverage is (A) Part A (B) Part B (C) Part C (D) Part D

Part D

Which part of Medicare provides prescription coverage? (A) Part A (B) Part B (C) Part C (D) Part D (E) Part E

Part D

The type of exercise used when the patient is unable to move the affected body part without help is (A) range of motion (B) active exercise (C) isometric exercise (D) resistant exercise (E) passive exercise

Passive exercise

Which of the following is the study of disease? (A) gynecology (B) dermatology (C) bacteriology (D) histology (E) pathology

Pathology

The information needed to make a return appointment for an established patient includes all of the following EXCEPT (A) reason for the visit (B) daytime phone number (C) type of insurance (D) name of the patient (E) patient's employer

Patient's employer

The following are all expendable clinical office supplies EXCEPT (A) paper patient exam gowns (B) EKG machine paper. (C) tongue depressors. (D) appointment books (E) percussion hammers

Percussion hammers

The membrane that surrounds the heart is the (A) endocardium (B) epicardium (C) mesocardium (D) pericardium

Pericardium

In both males and females, the entire pelvic floor is called the (A) vestibule (B) peritoneum (C) fundus (D) pons (E) perineum

Perineum

The wavelike movement that propels food through the digestive tract is called (A) osmosis (B) diffusion (C) metabolism (D) resorption (E) peristalsis

Peristalsis

What information will not be found in the medical record of a patient? (A) if the patient admits to any illegal drug use (B) personal opinion of the medical staff (C) legal history of the patient (D) direct quotations from the patient (E) mediction history

Personal opinion of the medical staff

Gloves, gowns, and face shields or masks, are examples of (A) asepsis (B) personal protective equipment (C) engineering controls (D) sterilization (E) decontamination

Personal protective equipment

Which of the following is NOT an example of a biohazardous substance? (A) synovial fluid (B) cerebrospinal fluid (C) pleural fluid (D) blood and blood products (E) perspiration

Perspiration

The term "carcinogenic" means (A) formation of tumors (B) pertaining to the formation of tumors (C) formation of cancer (D) pertaining to cancer (E) study of tumors

Pertaining to the formation of tumors

The cash kept on hand in a business practice used for incidental purchases is called (A) purchase order (B) petty cash (C) ancillary money (D) spending money (E) currency

Petty cash

Which suffix means fixation? (A) rrhage (B) ptosis (C) pexy (D) rrhexis (E) crine

Pexy

The first line of defense on the cellular level is the (A) phagocyte (B) MHC molecule (C) T cell (D) B cell (E) DNA

Phagocyte

In an inflammatory response, the leukocytes attack and consume invading pathogens in a process called (A) plug formation (B) phagocytosis (C) clotting cascade (D) homeostasis (E) hemostasis

Phagocytosis

The process in which white blood cells take in and destroy waste and foreign material is called (A) immunity (B) phagocytosis (C) hemolysis (D) leukocytosis

Phagocytosis

The study of the actions of drugs on living tissues is (A) toxicology (B) pharmacodynamics (C) pharmacokinetics (D) pharmacy (E) pharmacology

Pharmacodynamics

The structure common to the respiratory and digestive system is the (A) trachea (B) larynx (C) esophagus (D) pharynx (E) ileum

Pharynx

Which of the following terms refers to sewing or stitching or veins? (A) Venostenosis (B) Phlebosclerosis (C) Vasoplasty (D) Venopexy (E) Phleborrpaphy

Phleborrpaphy

The term for voice is (A) phobia (B) ptosis (C) phasia (D) phonia

Phonia

The letterhead on stationery should include the following EXCEPT the (A) physician's name (B) office address and office telephone number (C) physician's home telephone number (D) medical group's name

Physician's home telephone number

The type of scheduling used in a medical practice primarily depends on the (A) physician's preference (B) location of the practice (C) medical assistant's preference (D) size of the examination rooms

Physician's preference

Maslow's hierarchy of human needs is based on the concept that (A) affection is the most important basic need for all people (B) a safe environment is placed above all other needs as the number one requirement of all persons (C) physiologic needs are the most basic but are necessary for a person to progress any further toward reaching self-actualization (D) esteem must always come from those around us (E) security is the most basic important need

Physiologic needs are the most basic but are necessary for a person to progress any further toward reaching self-actualization

The master gland of the body is the (A) adrenal (B) pituitary (C) pineal (D) thyroid

Pituitary

The hormone that is essential for growth is produced in the (A) parathyroid glands (B) adrenal glands (C) pituitary gland (D) thymus gland

Pituitary gland

After a surgical procedure, the guidelines for discarding materials include (A) placing all sharps in a biohazard sharps container (B) placing only visible solid materials in a biohazard sharps container (C) discarding all paper materials in the trash can (D) pouring unused solutions back into their proper containers

Placing all sharps in a biohazard sharps container

Treatment of a victim experiencing convulsions includes the following EXCEPT (A) placing the victim on the floor (B) providing privacy to the victim (C) clearing nearby objects (D) not restraining the victim (E) placing an airway in the mouth

Placing an airway in the mouth

Sterile technique must be used when (A) placing sutures in a new laceration (B) removing sutures from a healed laceration (C) performing a Pap smear (D) performing a rectal exam in order to do a hemoccult (E) cleaning the skin prior to placement of sutures

Placing sutures in a new laceration

The "P" in the SOAP method of charting includes (A) measurable signs (B) physician's exam (C) symptoms the patient states (D) plan for tests and treatments

Plan for tests and treatments

The clear liquid portion of whole blood is (A) serum (B) thrombin (C) hemoglobin (D) fibrinogen (E) plasma

Plasma

Which suffix means "surgical repair"? (A) opsy (B) rrhea (C) plasty (D) tome (E) lysis

Plasty

WBCs include all the following EXCEPT (A) neutrophils (B) monocytes (C) basophils (D) platelets (E) lymphocytes

Platelets

An accumulation of air in the pleural space that may lead to collapse of the lung is called (A) hemothorax (B) thoracentesis (C) pleuristy (D) pneumothorax

Pneumothorax

Which of the following items facilitates communication in the medical office? (A) tickler file (B) patient's medical records (C) data entry (D) appointment book (E) policies and procedures manual

Policies and procedures manual

Which of the following items facilitiates communication in the medical office? (A) Tickler file (B) Patient's medical records (C) Data entry (D) Appointment book (E) Policies and procedures manual

Policies and procedures manual

The prefix meanig "many" is (A) semi- (B) macro- (C) pseudo- (D) poly- (E) dia-

Poly-

Which of the following is NOT associated with a low hematocrit? (A) hemorrhage (B) polycythemia (C) anemia (D) bone marrow problems (E) chemotherapy

Polycythemia

The pulse point located behind the knee is the (A) femoral (B) dorsalis pedis (C) temporal (D) popliteal

Popliteal

When applying a triangular sling to support an injured arm, it is important to do all the following EXCEPT (A) tie the sling at the neck off to the side of the spine to avoid nerve injury (B) elevate the hand slightly to promote better circulation in the hand (C) instruct the patient how to reapply the sling if removed (D) secure the sling at the elbow to better support the injured limb (E) position the hand lower than the level of the heart to avoid accumulation of fluid in the extremity

Position the hand lower than the level of the heart to avoid accumulation of fluid in the extremity

Recording financial transactions is called (A) running a trail balance (B) deducting (C) posting (D) balancing (E) reconciling

Posting

The recorded financial transactions is a bookkeeping or accounting system is called (A) ledger (B) superbill (C) posting (D) trail balance (E) deductions

Posting

A urine specimen that is collected after eating is called (A) clean catch (B) random (C) voided (D) postrandial (E) timed

Postrandial

A patient diagnosed with hypokalemia should increase the intake of (A) copper (B) potassium (C) fluoride (D) calcium

Potassium

Oranges, bananas, broccoli and tomatoes are rich sources of which of the following minerals? (A) calcium (B) vitamin C (C) vitamin K (D) potassium (E) iron

Potassium

P is the chemical symbol for which of the following? (A) Iron (B) Phosphorous (C) Platinum (D) Plutonium (E) Potassium

Potassium

The physician orders a K level to be drawn. The K level (A) ketones (B) potassium (C) sodium (D) creatine (E) hematocrit

Potassium

Which scheduling style utilizes any method or combination of methods that works best for the individual office? (A) open hours (B) stream (C) clustering (D) practice-based (E) double-booking

Practice-based

Permission given by the insurance company prior to a certain procedure is known as (A) precertification (B) point of service (C) preauthorization (D) referral (E) recertification

Preauthorization

If a patient is diagnosed with a disease before the effective date of the insurance plan, it is a(n) (A) preexisting condition (B) crossover claim (C) exclusion (D) capitation

Preexisting condition

An environment conductive to learning is characterized by (A) privacy (B) music (C) noise (D) activity

Privacy

POMR is the abbreviation for (A) problem-oriented medical record (B) patient-orientated medical record (C) program-oriented medical record

Problem-oriented medical record

CPT codes are used to code (A) diagnoses (B) procedures (C) symptoms (D) illnesses (E) allergies

Procedures

Bundled codes are (A) procedures or services that are grouped together and paid for as one (B) procedures that are done on the same day by the same physician (C) claims that will be disallowed (D) claims that are dirty (E) claims that are fraudulent

Procedures or services that are grouped together and paid for as one

The knee-chest position is used for (A) proctological exams (B) vaginal exams (C) exam of the chest and upper torso (D) patients who have difficulty breathing (E) for treatment of hypotension

Proctological exams

Which of the following words is NOT a correctly spelled medical term? (A) Scrotum (B) Prostrate (C) Testicle (D) Foreskin (E) Circumcision

Prostrate

The purpose of the Good Samaritan Act is to (A) reward health-care providers for stopping at the scene of an accident (B) ensure physicians know first aid (C) protect health-care workers from liability when rendering first aid at an accident scene (D) avoid having to pay for first aid (E) encourage more people to go into health-care professions

Protect health-care workers from liability when rendering first aid at an accident scene

The nutrient that primarily builds and heals body tissue is (A) carbohydrate (B) fat (C) protein (D) triglyceride

Protein

Measurement of which of the following is the most effective method to monitor a patient who takes warfarin (Coumadin)? (A) bleeding time (B) clotting time (C) partial thromboplastin time (PTT) (D) prothrombin time (PT) (E) lipid profile

Prothrombin time (PT)

To ensure that a patient follows up with appointments for evaluation of the prescribed plan of treatment, you should (A) assign a project or homework for the patient to complete between appointments (B) ask the patient to call the office to schedule a follow-up appointment when it is convenient (C) provide the patient with a written appointment slip with the date and time of his or her next session (D) call the patient a week in advance to confirm the appointment (E) have the physician contact the patient if the appointment is missed

Provide the patient with a written appointment slip with the date and time of his or her next session

Which of the following medications would NOT be ordered for an elderly patient with cardiovascular disease? (A) Lanoxin (B) Lasix (C) Potassium chloride (D) Lisinopril (E) Prozac

Prozac

A patient is treated for a minor gunshot wound that he states was sustained during a hunting accident. The physician is obligated to report this as part of (A) implied consent (B) public duty (C) mandatory counseling (D) standard of care (E) respondeat superior

Public duty

The acronym PASS for using a fire extinguisher means (A) point, assess, squeeze, and squirt (B) pin, aim, squirt, and sweep (C) pull, aim, squeeze, and sweep (D) point, assess, squeeze, and sweep (E) pull, assert, squirt, and stop

Pull, aim, squeeze, and sweep

The only artery in the body that carriers deoxygenated blood is the (A) superior vena cava (B) aorta (C) pulmonary artery (D) coronary artery (E) interior vena cava

Pulmonary artery

Which of the following arteries carries deoxygenated blood? (A) subclavian artery (B) carotid artery (C) internal carotid artery (D) vena cava (E) pulmonary artery

Pulmonary artery

The only vein in the body that carriers oxygenated blood from the lungs is the (A) aorta (B) coronary artery (C) pulmonary vein (D) renal artery (E) pulmonary artery

Pulmonary vein

Which of the following specialists would treat ARDS, SOB, COPD? (A) nephrologist (B) gastroenterologist (C) pulmonologist (D) cardiologist (E) hospitalist

Pulmonologist

The patient's results were PERRLA. What does PERRLA stand for? (A) physical examination, respiratory, reproductive, lungs and abdomen (B) pupils equal, round, reactive to light and accommodation (C) pupils even, round, reactive to light and accommodation (D) physical examination, reproductive, respiratory and extremities (E) patient examination results reactive to light and accommodation

Pupils equal, round, reactive to light and accommodation

Which of the following actions is governed by criminal law? (A) Giving an incorrect medication (B) Discounting (C) Not reporting suspected measles (D) Telling a family member the patient's diagnosis (E) Purposefully overcharging on a Medicare claim

Purposefully overcharging on a Medicare claim

When there is an unidentified clear liquid on the floor of the exam room after a patient has left the room, the medical assistant should (A) go and ask the patient if they are aware of what the liquid is (B) clean up the spill with a disposable paper towel and place in the biohazard garbage (C) put up a wet floor sign and ask a housekeeper to clean up the area (D) put on disposable gloves and clean up with a paper towel and put in the biohazard garbage (E) put on sterile gloves and clean up the spill with disposable paper towels

Put on disposable gloves and clean up with a paper towel and put in the biohazard garbage

The muscle located on the anterior thigh and that functions to extend the leg is the (A) tibialis anterior (B) quadriceps femoris (C) stenocleidomastoid (D) sacrospinalis (E) gluteus maximus

Quadriceps femoris

Which of the following refers to a combination of activities designed to ensure reliable and valid test results? (A) infection control (B) safety education (C) quality control (D) standard precautions (E) sensitivity training

Quality control

A group of physicians who review cases for appropriateness of hospitalizations and discharges is called (A) relative value studies (B) preferred provider organization (C) quality improvement organization (D) third-party payer (E) state medial board

Quality improvement organization

The ECG grounding lead is attached to the (A) RA (B) LA (C) RL (D) LL (E) AV

RL

Who can enter medication, laboratory, and radiology orders into the EHR, per CMS ruling related orders into the HER, per CMS ruling related to meaningful use of the EHR? (A) physicians (B) physician assistants (C) medical assistants (D) RNs and LPNs (E) all of the above

RNs and LPNs

The pulse point located on the thumb side of the wrist is the (A) apical (B) brachial (C) carotid (D) radial (E) popilteal

Radial

To control bleeding from a laceration of the palm of the hand, direct pressure should placed over the (A) subclavian artery (B) brachial artery (C) medial artery (D) radial artery (E) cephalic artery

Radial artery

A dosimeter is a device that measures (A) rem (B) roentgen (C) radiation exposure (D) film fog (E) dosage of medication

Radiation exposure

Which of the following is a type of temporary memory? (A) read-only memory (B) random-access memory (C) data storage memory (D) CD-ROM (E) monitor

Random-access memory

To evaluate the extent of movement of patient's knee, the following exam would be performed (A) isometric exercise (B) range of motion (C) manipulation (D) gait evaluation (E) body mechanics

Range of motion

During the electrical heart cycle, repolarization refers to the (A) recovering phase (B) discharging phase (C) resting phase (D) contracting phase

Recovering phase

When a patient is experiencing nausea and vomiting, what is the preferred route of medication administration? (A) oral (B) nasal (C) rectal (D) sublingual (E) intravenous

Rectal

Biohazardous waste must be collected in impermeable polyethylene bags that are which color? (A) black (B) blue (C) green (D) red (E) yellow

Red

The vacuum tube used to collect blood so the blood will clot in the tube is (A) red (B) lavender (C) gray (D) green (E) blue

Red

Which of the following color codes for hazardous materials applies to flammability? (A) yellow (B) red (C) white (D) blue (E) black

Red

In a second degree burn, the burned area is (A) slightly reddened (B) blackened (C) red and edematous (D) usually caused by electricity (E) unable to become infected

Red and edematous

A patient is noncompliant if he or she (A) follows the instructions exactly as they were provided (B) does not progress as quickly as expected to the treatment plan (C) refuses to follow prescribed orders (D) has a reaction to prescribed medication (E) ask his or her family to participate in the plan

Refuses to follow prescribed orders

Which of the following is the most secure way to mail something through the United States Postal Service? (A) Certified mail (B) Insured mail (C) Registered mail (D) First-class mail (E) Priority mail

Registered mail

Which of the following is the most secure way to send a letter? (A) first-class mail (B) registered mail (C) priority mail (D) medial mail (E) insured

Registered mail

The funnel-shaped basin that forms the upper end of the ureter is the (A) glomerulus (B) renal cortex (C) renal pelvis (D) Bowman capsule

Renal pelvis

Which of the following terms is defined as the concentration at which a substance in the blood, not normally excreted by the kidney, beings to appear in the urine? (A) supernatant (B) refractive index (C) renal threshold (D) micturition (E) aliquot

Renal threshold

When the medical assistant makes an appointment, to ensure he has the correct information, he should (A) say "thank you" before hanging up (B) tell the caller "have a nice day" (C) ask the caller to repeat the information (D) repeat the name and phone number back to the caller (E) say "good-bye" and hang up

Repeat the name and phone number back to the caller

All of the following accommodations may be made to comply with the regulations recommended in the Americans with Disabilities Act EXCEPT (A) providing ramps for easier access to buildings (B) providing elevators in buildings having more than one level (C) widening doorways to accommodate wheelchairs (D) replacing stairs with elevators in all buildings (E) placing handrails and grip bars in bathrooms

Replacing stairs with elevators in all buildings

The AMA Principles of Medical Ethics require a physician to (A) belong to the AMA (B) treat patients on Medicare (C) contribute to political action campaigns (PAC) (D) report other physicians deficient in character or competence

Report other physicians deficient in character or competence

Spirometry tests the function of which of the following organ systems? (A) cardiovascular (B) integumentary (C) musculoskeletal (D) neurologic (E) respiratory

Respiratory

Which of the following is NOT a type of body tissue? (A) epithelial (B) connective (C) respiratory (D) muscle (E) nervous

Respiratory

Which of the following terms states that a physician is liable for the negligent actions of any employee working under his or her supervision? (A) malfeasance (B) res ipsa loquitur (C) nofeasance (D) jurisprudence (E) respondeat superior

Respondeat superior

When performing the initial assessment of victim in an emergency situation, which one of the following is correct protocol? (A) Responsiveness, circulation, airway, breathing (B) Responsiveness, airway, breathing, circulation (C) Airway, breathing, circulation, responsiveness (D) Airway, circulation, breathing, responsiveness (E) Breathing, responsiveness, circulation, airway

Responsiveness, circulation, airway, breathing

The term for disease of the retina is (A) renopathy (B) retinitis (C) retinoplasty (D) renography (E) retinopathy

Retinopathy

A long strip of QRS complexes of a certain lead used to define certain cardiac arrhythmias is a(n) (A) monitor strip (B) stress strip (C) rhythm strip (D) artifact strip

Rhythm strip

The combining form cost/o refers to which of the following anatomic structures? (A) bone marrow (B) clavicle (C) joint (D) ligament (E) rib

Rib

Which of the following may be prevented with proper amounts of vitamin D in the diet? (A) Diabetes (B) Hemorrhage (C) Blindness (D) Heart disease (E) Rickets

Rickets

Which term means an addition to an insurance policy? (A) rider (B) premium (C) co-insurance (D) beneficiary (E) co-payer

Rider

The word part dextr/o means (A) Sugar (B) glucose (C) left (D) back (E) right

Right

Lead I of the ECG tracing is the heart view between the (A) right arm (RA) and the left arm (LA) (B) right arm (RA) and the left leg (LL) (C) left arm (LA) and the left leg (LL) (D) right leg (RL) and the left leg (LL) (E) left arm (LA) and the right leg (RL)

Right arm (RA) and the left arm (LA)

Lead II of the ECG tracing records the electrical activity through the heart from the (A) right arm to left arm (B) right arm to left leg (C) right leg to left leg (D) right arm to right leg (E) let arm to left leg

Right arm to left leg

The ECG grounding lead is the lead attached to the (A) right arm (B) left arm (C) right leg (D) chest, midway between V2 and V4 (E) left leg

Right leg

Which of the following is not one of the Six Rights of Medication Administration? (A) Documentation (B) Right route (C) Right patient (D) Right drug (E) Right patient or next-of-kin signature

Right patient or next-of-kin signature

Which of the following is NOT included in the "rights" of drug administration? (A) Right drug (B) Right physician (C) Right patient (D) Right time

Right physician

Which of the following specifically refers to the process of discovering and preventing problems that may lead to harm and loss for the practice? (A) Polices and procedures (B) Organizational chart (C) Risk management (D) Physical plant (E) Human resources

Risk management

Which suffix means "rupture"? (A) rrhage (B) rrhapy (C) rrhea (D) rrhexis (E) rrhestis

Rrhexis

A communicable disease to be reported to the country health department is (A) gastroenteritis (B) streptococcus (C) rubella (D) tinnitus

Rubella

The lining of the stomach has many folds called (A) diverticula (B) rugae (C) villi (D) mesentery (E) ulcers

Rugae

Which tool is used to estimate the surface area of a burn? (A) Clark's rule (B) Fried's Law (C) Glasgow scale (D) Apgar score (E) Rule of Nines

Rule of Nines

The suffix -rrhexis means (A) discharge (B) pain (C) flow (D) rupture

Rupture

The most common method of documentation for a patient medical record is (A) POMR (B) SOMR (C) SOAP (D) SOB (E) DOB

SOAP

The most common method used to chart the patient's medical record is (A) CPT (B) SOMR (C) SOAP (D) HCFA (E) ICD

SOAP

What is the purpose of the Centers for Disease Control and Prevention? (A) manufacture vaccines (B) safeguard public health (C) train physicians and other healthcare professionals in the United States (D) track all oran donations (E) lobby for healthcare reform

Safeguard public health

A control sample is best described as a(n) (A) engineered safety device (B) sample with a known value (C) reagent (D) reference log (E) sample with an unknown value

Sample with a known value

The process used to wash and remove tissue from medical instruments is called (A) asepsis (B) disinfection (C) sanitization (D) sterilization (E) boiling

Sanitization

A terminally ill patient says that he is angry and feels that his illness could have been treated successfully by a "better doctor". Which of the following would be an appropriate response to this comment? (A) say "Nonsense, the doctor is wonderful!" (B) say nothing, but call an attorney (C) say "I understand that you are angry right now" (D) nod in agreement and say nothing (E) tell the patient that you will speak to the doctor

Say "I understand that you are angry right now"

Which controlled substance schedule has the highest potential for addiction and abuse? (A) Schedule I (B) Schedule II (C) Schedule III (D) Schedule IV (E) Schedule V

Schedule I

The MOST important use of computers in the medical office is to (A) schedule appointments (B) verify appointment (C) diagnose patients (D) take vital signs (E) locate files

Schedule appointments

Which of the following criteria is an example of the clustering style of scheduling? (A) scheduling three patients for follow-up visits each hour throughout the workday (B) Scheduling a well-baby clinic for Tuesday mornings from 10 AM to 11 AM. and performing school physicals one morning per week (C) leaving one morning free of appointment times for patients to walk in at their convenience (D) scheduling two patients every 20 minutes (E) scheduling two patients at the top of the hour and one patient at half past the hour

Scheduling a well-baby clinic for Tuesday mornings from 10 AM to 11 AM. and performing school physicals one morning per week

A patient calls to make an appointment and states the symptoms for the office visit. The scheduler says, "That sounds like the flu." The health-care worker violated the (A) code of ethics (B) Patient's Bill of Rights (C) Health Insurance Portability and Accountability Act (D) Scope of practice

Scope of practice

Persons who need to limit there intake of iodine in the body will want to avoid (A) milk (B) seafood (C) bananas (D) eggs

Seafood

In the event of a large-scale act of bioterrorism, which of the following steps would NOT be an approach to be used by a medical office practice? (A) coordination and communication with local public health officials (B) providing vaccines and/or immunizations (C) knowing the signs and symptoms related to a disease outbreak (D) sending patients to the emergency room for diagnosis (E) practicing proper infection control and waste disposal of contaminated material

Sending patients to the emergency room for diagnosis

Which one of the following test is used to determine the best antibiotic to treat a condition? (A) blood agar (B) culturing (C) morphology (D) liquid ulture medium (E) sensitivity

Sensitivity

The type of shock caused from bacterial infection is (A) anaphylactic (B) cardiogenic (C) psychogenic (D) septic (E) hypovolemic

Septic

In medical terms, a root word is a word that (A) always stands alone (B) serves as a foundation word (C) is an abbreviation (D) is a suffix (E) is a synonym

Serves as a foundation word

Which of the following ensures preventive maintenance for office equipment? (A) service agreement (B) procedure manual (C) guarantee (D) warranty (E) all of the above

Service agreement

When setting a series of repeat appointments for a patient, it is best to (A) have the patient call back no later than the end of the current week to schedule the return appointment (B) offer at least three alternative times for the return appointment (C) set the appointments at the same time on the same day of the week to enhance patient compliance (D) ask the patient to show up at a convenient time and you will work him or her into the schedule (E) vary the appointment times each week

Set the appointments at the same time on the same day of the week to enhance patient compliance

What is the maximum number of digits that can be used in the ICD-10-CM coding system? (A) three digits (B) four digits (C) five digits (D) six digits (E) seven digits

Seven digits

What is an advantage of computer scheduling in the office? (A) a permanent record is on file (B) several people may schedule at the same time (C) mistakes are rare (D) information is available to all who log on to a website (E) computer schedules are easy to use

Several people may schedule at the same time

A "blind" weight is done on a patient by (A) not writing the weight in the patient's chart (B) asking the patient to weigh himself at home and report it when he comes to the office (C) weighing the patient in the wheelchair and than subtracting the weight of the chair (D) shielding the readout so the patient is not aware of what the reading is (E) taking the weight at the appointment

Shielding the readout so the patient is not aware of what the reading is

Each of the following identifies one of Elizabeth Kubler-Ross' five stages of grief EXCEPT (A) denial (B) anger (C) shock (D) bargaining (E) depression

Shock

Which of the following is an appropriate complimentary closing to a business letter? (A) Best wishes (B) All my regards (C) Sincerely (D) Yours truly (E) Truly

Sincerely

Which of the following is the best closing for a business letter? (A) Always, (B) Best, (C) Sincerely, (D) Warmly, (E) Yours,

Sincerely,

The area of the heart that initiates a heartbeat is the (A) atrioventricular node (B) sinoatrial node (C) right bundle branches (D) Purkinje fibers

Sinoatrial node

To set the stage for successful communication, you should (A) ask close-ended questions instead of open-ended questions they are less time-consuming and more efficient (B) sit at the patient's level, eye to eye, and maintain eye contact with the patient if culturally appropriate (C) avoid using any body language such as appropriate facial expression (D) discourage any additional comments from the patient because the physician will question the patient again during the examination

Sit at the patient's level, eye to eye, and maintain eye contact with the patient if culturally appropriate

To set the stage for successful communication, you should (A) ask closed-ended questions instead of open-ended questions because they are less time-consuming and more efficient (B) sit at the patient's level, eye to eye, and maintain eye contact with the patient if culturally appropriate (C) avoid using any body language such as appropriate facial expressions (D) discourage any additional comments from the patient because the physician will question the patient again during the examination

Sit at the patient's level, eye to eye, and maintain eye contact with the patient if culturally appropriate

Which of the following sutures is the largest in diameter? (A) size 0 (B) size 2-0 (C) size 5-0 (D) size 7-0 (E) size 10-0

Size 0

The three types of muscle tissues are (A) respiratory, rough, and skeletal (B) cardiac, nervous, and skeletal (C) skeletal, smooth, and cardiac (D) integumentary, vascular, and skeletal (E) skeletal, respiratory, and cardiac

Skeletal, smooth, and cardiac

Which of the following is the largest organ of the body? (A) heart (B) stomach (C) skin (D) kidney (E) liver

Skin

The axial skeleton consists of the (A) ulna and radius (B) metacarpals (C) skull and spine (D) metatarsals (E) all of the above

Skull and spine

A medical assistant publicly criticizes a physician's diagnostic skills. This is an example of (A) slander (B) veracity (C) breach of confidentiality (D) malpractice

Slander

Which of the following terms describes untrue oral statements made to damage an individual's reputation? (A) libel (B) negligence (C) bias (D) slander (E) diligence

Slander

Most of the digestive process occurs in the (A) stomach (B) large intestine (C) small intestine (D) esophagus

Small intestine

The term enteritis means inflammation of the (A) colon (B) small intestine (C) stomach (D) esophagus (E) gallbladder

Small intestine

Cranial nerve I, the olfactory nerve, is related to the sense of (A) sight (B) smell (C) sound (D) taste (E) touch

Smell

The type of muscle responsible for producing peristalsis is (A) cardiac (B) skeletal (C) smooth (D) voluntary (E) diaphragmatic

Smooth

The device used to check vision is a(n) (A) otoscope (B) ophthalmoscope (C) Snellen chart (D) tuning fork (E) flashlight

Snellen chart

The Federal Insurance and Contribution Act was created to sponsor (A) unemployment (B) life insurance (C) Social Security and Medicare (D) workers' compensation (E) Medicare

Social Security and Medicare

Employment, use of tobacco and alcohol, and exercise habits are listed in which of the following sections of the patient's chart? (A) social history (B) chief complaint (C) review of systems (D) medial history (E) family history

Social history

A patient diagnosed with hypertension will usually benefit from a diet low in (A) sodium (B) calcium (C) iodine (D) iron (E) protein

Sodium

A patient who is diagnosed with hypertension will usually benefit from a diet low in which of the following? (A) protein (B) sugar (C) iron (D) sodium (E) calcium

Sodium

Two important electrolytes found in the body are (A) zinc and magnesium (B) sodium and potassium (C) protein and carbohydrates (D) nitrogen and carbon dioxide

Sodium and potassium

The term -malacia means (A) accumulation (B) drooping (C) softening (D) constriction (E) hardening

Softening

A computer program that tells the computer what to do is the (A) disk drive (B) modem (C) software (D) mouse (E) keyboard

Software

The physical components of a computer system include all of the following EXCEPT (A) hardware (B) software (C) keyboard (D) mouse (E) printer

Software

When a patient has trouble relaxing or cannot remain still for the ECG, the artifact that may occur is (A) somatic muscle tremor (B) wandering baseline (C) AC interference (D) electrode interference

Somatic muscle tremor

It will be most difficult to collect past due accounts from (A) those who just forgot their bill (B) someone who is unwilling to pay (D) someone who has no insurance (E) everyone who owes money

Someone who is unwilling to pay

In handling incoming mail, what is the first step the medical assistant should take to process the mail in the most efficient manner? (A) sort the mail according to importance (B) sort the mail in a clean working space (C) throw away all of the advertisements (D) open all of the physician's letters (E) divide the mail into stacks

Sort the mail in a clean working space

SOMR refers to (A) subjective-objective medical record (B) safe objective medical radiology (C) State Office of Medical Records (D) Secure Office for Medical Records (E) source-oriented medical record

Source-oriented medical record

When responding to a hearing-impaired caller, the medical assistant should (A) speak a little more slowly and a little more loudly (B) shout so that he or she will not have to repeat the information too many times (C) ask to speak to a family member to be sure that the information is received correctly (D) tell the patient that he or she will mail a response to the patient's questions as soon as possible (E) spell out each word so that patient write down the information

Speak a little more slowly and a little more loudly

To communicate with a hearing-impaired patient, it would be advisable to (A) not call the patient at home, because of the hearing impairment (B) keep at a normal distance from the patient, but talk much louder and shout if necessary to be heard (C) write everything down instead of talking to the patient (D) speak slowly and distinctly to the patient

Speak slowly and distinctly to the patient

Which is NOT a basic component of a computer system? (A) speakers (B) monitor (C) keyboard (D) CPU (E) motherboard

Speakers

Which of the following is a necessary quality for a good telephone voice? (A) Maintaining a monotonous tone (B) Using a rapid rate of conversation (C) Focusing on surrounding activity in the office while on the phone with a caller (D) Speaking clearly and saying words correctly

Speaking clearly and saying words correctly

A urine test that compares the weight of urine that of distilled water is (A) specific gravity (B) clarity (C) sedimentation rate (D) pH (E) ketone analysis

Specific gravity

Which of the following instruments would NOT be need when preparing for a cyst removal? (A) scalpel (B) needle holder (C) senn retractor (D) dressing forceps (E) speculum

Speculum

If the physicain is going to do a Pap smear, the medical assistant should have which of the following equipment available? (A) Curette and dilator (B) Speculum and water solube lubricant (C) Suture removal tray (D) Hemocult card (E) sterile gloves and a light source

Speculum and water solube lubricant

The instrument used to measure the blood pressure is a(n) (A) pulse oximeter (B) Doppler (C) sphygmomanometer (D) tympanometer (E) audiometer

Sphygmomanometer

What instrument is used to measure blood pressure? (A) audiometer (B) pulse oximeter (C) sphygmomanometer (D) spirometer (E) ophthalmoscope

Sphygmomanometer

A myelogram is an X-ray examination of the (A) spinal cord (B) brain (C) muscles (D) heart (E) abdomen

Spinal cord

Which of the following instruments is used to evaluate lung capacity? (A) Audiometer (B) Goniometer (C) Sphygmomanometer (D) Spirometer (E) Doppler

Spirometer

Which of the following procedures measures the amount of air moving into and out of the lungs? (A) bronchoscopy (B) intubation (C) spirometry (D) thoracentesis (E) nebulizer

Spirometry

An organ located in the left upper quadrant is the (A) thymus (B) spleen (C) appendix (D) liver

Spleen

An organ located in the left upper quadrant is the (A) thymus (B) spleen (C) appendix (D) liver (E) gallbladder

Spleen

Which of the following is the correct spelling of the term for an enlarged spleen? (A) spleenamegly (B) splenomegaly (C) splenamegaly (D) splenomegaly (E) splenomeglly

Splenomegaly

All of the following are examples of hardware EXCEPT (A) keyboard (B) printer (C) monitor (D) spreadsheet (E) central processing unit

Spreadsheet

Which of the following would not be found in an employee handbook? (A) the dress code for all employees (B) how an employee can accrue vacation time (C) staff meeting minutes (D) the company's policy on sick time (E) the organization's mission statement

Staff meeting minutes

The classification of mail used for at least 200 pieces of promotional information is (A) Certified Mail (B) Second-Class Mail (C) Standard Mail (D) Registered Mail (E) Priority Mail

Standard Mail

A ledger is also used as the patient's (A) receipt (B) charge slip (C) statement (D) posting (E) claim

Statement

The length of time in which a person can file a lawsuit is called (A) Statue of limitations (B) doctrine of informed consent (C) mandatory reporting (D) HIPAA (E) COBRA

Statue of limitations

The length of time in which a person can file a lawsuit is called (A) statue of limitations (B) doctrine of informed consent (C) mandatory reporting (D) HIPAA (E) COBRA

Statue of limitations

The term used to describe the legal length of time regarding storage of medical and business records is (A) statute of limitations (B) release of medical records (C) microfiche (D) closed records

Statute of limitations

A CD-ROM is a(n) (A) input device (B) storage device (C) output device (D) scanner (E) program

Storage device

All of the following are common causes of breathing emergencies EXCEPT (A) chocking (B) obstruction (C) strains (D) asthma (E) allergic reaction

Strains

The most accurate definition of "defense mechanisms" in psychology is (A) a means to bring upsetting emotions to the surface of an individual's consciousness (B) ways to strike out in anger in difficult situations (C) strategies individuals use to avoid difficult or painful feelings (D) one type of mood swing experienced by individuals suffering from bipolar disorder (E) a way for humans to avoid talking to each other

Strategies individuals use to avoid difficult or painful feelings

What is the normal color of urine? (A) red (B) orange (C) straw (D) clear (E) colorless

Straw

A physician is required to report all the following to the proper authorities EXCEPT (A) abuse (B) deaths (C) births (D) strokes (E) tuberculosis

Strokes

The correct order of filing units for Anise K. Strong-Morse (Mrs. Anise H. Morse) is (A) Anise K. Strong-Morse (B) Strong-Morse, Anise K. (C) Morse, Anise, Strong (E) Strong, Mrs. Adam H.

Strong-Morse, Anise K.

The term cytology (A) person who studies cells (B) study of the bladder (C) measuring bladder contents (D) study of cells

Study of cells

The disease in which blood accumulates due to a tear in the meningeal layer is (A) Concussion (B) Subdural hematoma (C) Intracerebral hematoma (D) Epilepsy (E) Hydrocephalus

Subdural hematoma

The component of a letter that indicates the purpose of the correspondence is the (A) subject line (E) enclosure (C) letterhead (D) salutation

Subject line

The method of administration of medication under the tongue is: (A) topical (B) sublingual (C) parenteral (D) subcutaneous

Sublingual

Perspiration is produced by the (A) ceruminous glands (B) sudoriferous glands (C) parathyroid glands (D) sebaceous glands (E) adrenal glands

Sudoriferous glands

A charge slip is also known as a/an (A) CMS1500 (B) Claim (C) Subrogation (D) HCPCS (E) Superbill

Superbill

A preprinted form that has the basic office charges listed and space for the patient's current charges is an example of a(n) (A) ledger (B) journal (C) day sheet (D) superbill (E) invoice

Superbill

What is another name for the office charge slip? (A) charge ticket (B) superbill (C) demographic form (D) patient list (E) bill

Superbill

Which is the easiest and least expensive type of billing for a health service facility? (A) cycle billing (B) ledger card billing (C) computerized mailed statement (D) superbill at time of visit (E) telephone system

Superbill at time of visit

The blood vessel that brings blood from the head, chest, and arms back to the heart is the (A) aorta (B) pulmonary vein (C) carotid artery (D) superior vena cava

Superior vena cava

In which of the following radiographic positions is the patient laying on his back? (A) prone (B) supine (C) oblique (D) lateral (E) posteroanterior

Supine

Which of the following is NOT a potentially infectious material? (A) saliva in dental procedures (B) sweat (C) blood (D) semen (E) amniotic fluid

Sweat

Hydrocele means? (A) inflammation of the prostate (B) inflammation of the cervix (C) swelling of the testes (D) inflammation of the testes (E) impotence

Swelling of the testes

A patient who has orthostatic hypotension should be helped from the supine position to the sitting position to prevent which of the following? (A) defecation (B) incontinence (C) syncope (D) pyrexia (E) colic

Syncope

Which one of the following disease is confirmed by a positive VDRL and RPR? (A) Hepatitis (B) Mononucleosis (C) Syphilis (D) Rheumatid arthritis (E) Systemic lupus erthematosus

Syphilis

The faint tapping sounds heard as the blood pressure cuff initially deflates are recorded as the (A) pulse pressure (B) diastolic pressure (C) rhythm pressure (D) systolic pressure (E) apical pressure

Systolic pressure

Which of the following is the name for the blood pressure value when the heart is contracting? (A) mean arterial pressure (B) systolic pressure (C) diastolic pressure (D) pulse pressure (E) high heart tension

Systolic pressure

Which of the following waves represents relaxation of the ventricles? (A) P wave (B) Q wave (C) QRS wave (D) T wave (E) U wave

T Wave

The physician can terminate the care of a patient in all of the following situations EXCEPT when (A) the patient does not pay the bills (B) the patient is noncompliant with treatment recommendations (C) the patient uses abusive language with staff (D) the patient misses repeated appointments (E) the patient states that she is seeing another doctor

THe patient uses abusive language with staff

It is a hectic day in the office and the physican is backed up in seeing patient who have been in waiting room. Mr. Hall approach the reception desk and punds his fist and starts yelling that his time is valuable and that he waited long enough. All of the following steps are appropriate ways to handle the first stage of an encounter with an anger patient EXCEPT (A) ask the patient to come into the next room and politey explain the delay and apologize (B) lower the volume and tone of your own voice when speaking to Mr. Hall (C) listen to his statement, nod, and let him know that you too find it unpleasant to have delays (D) apologize and give him a coupon, for free coffee in the lobby coffee shop (E) tell him that you will need to call the security guard and have him removed from the office if he does not calm down

Tell him that you will need to call the security guard and have him removed from the office if he does not calm down

All of the following statements about renewing the CMA (AAMA) credential are true EXCEPT (A) the CMA (AAMA) credential must be renewed every five years (B) the CMA (AAMA) credential may be renewed by retaking the certifying examination (C) the CMA (AAMA) credential is required in order to practice in the medical assistant profession (D) the CMA (AAMA) credential may be renewed by earning continuing education units (CEUs) (E) a current CMA (AAMA) credential may help in career advancement and financial compensation

The CMA (AAMA) credential is required in order to practice in the medical assistant profession

What should the medical assistant tell a patient if the patient asks if he or she will feel any discomfort from the ECG procedure? (A) If you feel any shocks or electrical tingling, please let me know (B) Don't worry, we do lots of these exams every day (C) The ECG procedure does not hurt and does not send electricity through you (D) The electrodes are cold and may feel too tight, but we need to get a good connection

The ECG procedure does not hurt and does not send electricity through you

The most critical aspect of the appointment book is that (A) the physician's personal time out of the office should not be reflected in the appointment book (B) when using the wave method of scheduling, always schedule one patient each hour regardless of the nature of the visit (C) allow at least 1 hour for lunch each day (D) the book is treated as a legal document, because it may be subpoenaed

The book is treated as a legal document, because it may be subpoenaed

The dorsal cavity contains (A) the lungs (B) the peritoneal (C) the stomach (D) the sinuses (E) the brain and the spinal cord

The brain and the spinal cord

The etiology of a condition is (A) a description of the medical problem (B) an additional symptom or condition (C) the prognosis (C) a preexisting condition (E) the causes or origin of the disorder

The causes or origin of the disorder

Which of the following will happen to an insurance claim when the coding is incorrectly entered on the insurance form? (A) the claim will be denied, and the physician will not receive payment (B) the incorrect information on the claim will not affect payment to the physician (C) the claim will be destroyed without payment (D) the patient will be billed instead of the physican (E) the insurance carrier will notify the patient that a claim in his or her name was incorrect

The claim will be denied, and the physician will not receive payment

The nucleus is (A) the control center that directs the activity of the cell (B) a gel-like fluid in the cell (C) a lysosome (D) a tissue (E) a cell membrane

The control center that directs the activity of the cell

Which of the following is true regarding the date on a business letter? (A) The date includes the month and year only (B) The date is not necessary on a business letter (C) It is proper to abbreviate the date to save space (D) The date is placed on the same line as the inside address on the right of the paper (E) The date is placed two lines below the letterhead

The date is placed two lines below the letterhead

The primary condition for which the patient is receiving care or treatment is (A) a sign (B) a symptom (C) the procedure (D) the diagnosis (E) the prognosis

The diagnosis

Which of the following incoming calls should the medical assistant transfer immediately to the physician?" (A) a new patient demanding to speak with the physician before making an appointment (B) the emergency room calling about admitting an established patient with chest pain (C) the intensive care unit requesting a diet order for tomorrow on one of the physician's patients (D) a pharmaceutical representative excited about a new discovery in medicine (E) a patient requesting a prescription refill

The emergency room calling about admitting an established patient with chest pain

A Snellen chart is used to examine (A) the foot (B) the ears (C) neonates (D) a skin rash (E) the eyes

The eyes

Common reasons for a Medicare-participating physician's insurance claims to be rejected include all of the following reasons EXCEPT (A) ICD-10-CM codes are incomplete (B) the diagnosis and procedure codes do not match (C) the fee charged for the procedure is more than the insurance company will pay (D) the claim uses an incorrect ID number (E) the patient's date of birth is incorrect

The fee charged for the procedure is more than the insurance company will pay

The price list for charge for services provided by the medical practice is called (A) the usual fee (B) the customary fee (C) the fee schedule (D) prevailing charges (E) the standard fee

The fee schedule

If the physician requests that the patient return for a fasting blood glucose and follow-up appointment, the best time of day to schedule this appointment would be (A) the first appointment after the lunch break (B) at the end of the day (C) the last morning appointment before the lunch break (D) the first appointment in the morning (E) any time 1 hour after the patient has eaten

The first appointment in the morning

Where is the pedal pulse found? (A) the neck (B) the knee (C) the groin (D) the foot (E) the elbow

The foot

The list of medications covered by a policy is known as (A) the formulary (B) capitation (C) cost containment (D) fixed-fee schedule (E) the Physicians' Desk Reference

The formulary

In cases of public safety (A) the laws protecting the general population usually take precedence over an individual's rights (B) the AMA is often consulted (C) a person cannot go in public with a communicable disease (D) The government must uphold all expectations of The Patient Care Partnership

The laws protecting the general population usually take precedence over an individuals' rights

The abbreviation "cc: or "Cc"., when used at the end of a professional letter, means (A) there is an enclosure in the envelope with the letter (B) the letter was sent to another person (C) the physician requested a copy of the letter (D) there is a copy of another letter enclosed with this letter

The letter was sent to another person

All of the following statement statements about seriously ill patients are true EXCEPT (A) seriously ill patients may respond differently to their illnesses (B) a seriously ill patient may be in denial about his or her condition (C) the family of a seriously ill patient may need comforting and referral to support groups (D) the medical assistant should encourage the patient to think about happier times and forget about his or her illness (E) a seriously ill patient should be encouraged to discuss his or her fears and concerns about the illness and the future

The medical assistant should encourage the patient to think about happier times and forget about his or her illness

Who owns a patient's medical record? (A) the patient (B) the physician (C) the insurance company (D) the medical practice (E) all of the above

The medical practice

Considering the five Cs of communication, which of the following describes a message that exhibits cohesiveness? (A) the message does not include any unnecessary information (B) the message is organized and logical (C) the message is respectful and considerate (D) the message does not contain obscurities (E) the message reflects open-mindedness

The message is organized and logical

To balance a checkbook, you must have (A) a copy of all the bills paid in the month to verify all checks written (B) paycheck stubs to prove deposits made (C) the monthly bank statement (D) a copy of all endorsed checks (E) day sheets

The monthly bank statement

The first-voided urine specimen is (A) random (B) timed (C) a 24-hour specimen (D) collected by needle aspiration (E) the most concentrated

The most concentrated

Which of the following information would be listed on the front portion of a patient's Medicare card? (A) the name of the beneficiary and the patient's ID number (B) the patient's ID number and the address of the patient's insurance company (C) the name of the patient and the patient's current address (D) the name of the participating physician and his or her ID number (E) the name and age of the patient and the expiration date of the patient's insurance

The name of the beneficiary and the patient's ID number

The medical assistant is protected from liability during an emergency situation for all of the following reasons EXCEPT (A) reasonable care is given to the patient (B) the patient agrees to treatment (C) the medical assistant does not go beyond his or his skill level (D) he or she stays with the injured person until someone who has the same or more skill takes over (E) acts in good faith

The patient agrees to treatment

Sue-Ann was given Amoxicillin last month for a diagnosis of strep throat. She is in again complaining of the same symptoms and upon evaluation is positive again for strep throat. Which of the following is the most likely reason for Sue-Ann being diagnosed with strep throat twice in a month? (A) the physician diagnosed her wrong the first time (B) the patient did not take her entire course of antibiotics (C) the medical assistant performed the strep test incorrectly (D) the patient also has mononucleosis (E) the physician prescribed the wrong medication

The patient did not take her entire course of antibiotics

Confidential information can be disclosed in all of the following cases EXCEPT (A) the patient requests the information be released (B) the patient's power of attorney for health care signs a release of information (C) the physician feels it is necessary for the public's welfare (D) someone is in immanent danger if the information is withheld (E) the patient is mentally ill and out of touch with reality

The patient is mentally ill and out of touch with reality

Who owns a patient's medical record? (A) the patient owns the medical record and the information it contains (B) the information in the record is owned by the patient, but the patient does not own the record (C) the physician or facility that created the record owns the medical record and the information it contains (D) the medical record is owned by the physician or facility that created it (E) the patient owns information in the record, and the medical record is owned by the physician or facility that created it

The patient owns information in the record, and the medical record is owned by the physician or facility that created it

The physician can terminate the care of a patient in all of the following situations EXCEPT when (A) the patient does not pay the bills (B) the patient is noncompliant with treatment recommendations (C) the patient uses abusive language with staff (D) the patient misses repeated appointments (E) the patient states that they are seeing another doctor

The patient uses abusive language with staff

When developing written patient education materials, it is most important to consider (A) the patient's cognitive level of understanding (B) the patient's gender (C) incorporating more complex medical terminology in the information (D) including as many topics as possible in the same written brochure to avoid questions

The patient's cognitive level of understanding

The sensory organs include all the following EXCEPT (A) the pharynx (B) the eyes (C) the nose (D) the tongue (E) the ears

The pharynx

Patients should speak to which of the following medical personnel concerning an abnormal Pap smear? (A) the physician (B) the laboratory technician (C) the office manager (D) the medical assistant (E) the transcriptionist

The physician

All of the following statements describe strict chronological filing EXCEPT (A) all incoming patient information is filed with the most recent information on top (B) there are no separate sections for subject matter (C) the problem list is arranged according to the patient's past history (D) it may be difficult to locate specific patient information (E) information is filed according to date

The problem list is arranged according to the patient's past history

Triage means (A) using proper body mechanics (B) the process of screening patients based on medical condition (C) expected behavior during a situation (D) an emergency situation (E) consent to perform CPR

The process of screening patients based on medical condition

During this period of development, young children experience the world only thorugh what they can experience with their senses. At the early part of this stage they might not be able to differentiate between theselves and the rest of the world. Piaget termed this period? (A) the preoperational stage (B) the latency stage (C) the stage of formal operations (D) the sensorimotor stage (E) infancy

The sensorimotor stage

Metabolism means (A) unit of energy that produces heat (B) talking in of nutrients; eating and drinking (C) the set of physical and chemical processes that maintain life in an organism (D) transfer of digested nutrients from the gastrointestinal system to the blood circulation (E) digestion

The set of physical and chemical processes that maintain life in an organism

Which of the following describes a check endorsement? (A) the signature of the person who wrote the check (B) the signature of the person to whom the check is written (C) the signature from the bank that provided the check (D) the recording of the check onto the patient's ledger card (E) the amount of the check entered on the deposit slip

The signature of the person to whom the check is written

The billing schedule is often determined by (A) the number of physicians in the group (B) the size of the medical practice (C) what types of physicians are in the medical office (D) how many employees do the billing (E) when the physician wants the billing cycle to take place

The size of the medical practice

When preforming an EKG on a patient, if the tracing on the paper is NOT what is expected, the FIRST thing that should be checked is (A) placement of the electrodes (B) the status of the patient (C) electrical interference (D) machine setting (E) patient movement

The status of the patient

Which of the following describes the term anatomy? (A) the function of the organism (B) the sex of the organism (C) the structure of the organism (D) the category of the organism (E) the basic unit of living organisms

The structure of the organism

Res ipsa loquitur is a Latin term that means which of the following? (A) Let the buyer beware (B) The thing speaks for itself (C) The employer is responsible for the employee (D) The patient is always first (E) The physician is responsible

The thing speaks for itself

What are the two bones found in the lower leg? (A) the carpal and the metacarpal (B) the tarsal and the metatarsal (C) the radius and the ulna (D) the tibia and the fibula (E) the patella and the tibia

The tibia and the fibula

Freud described the id as (A) the personality component based in reality (B) the conscience (C) coping skills (D) the unconscious (E) the superego

The unconscious

It is necessary to perform the Heimlich maneuver if (A) the victim is coughing (B) the victim says he or she is choking (C) the victim is conscious but cannot speak or cough (D) the victim becomes unconscious

The victim is conscious but cannot speak or cough

If AC interference occurs on the EKG tracing, what is the likely causes? (A) the electrodes are too tight (B) the electrodes are incorrectly placed (C) one of the electrodes is not completely attached (D) the patient sneezed or coughed (E) there is electrical inference from the room

There is electrical inference from the room

AC interference in an ECG tracing means (A) the patient is having a muscle tremor (B) there is a loose electrode connection (C) there is electrical interference in the room (D) the electrodes are too tight on the patient (E) the power to the machine is off

There is electrical interference in the room

AC interference is an artifact in an ECG tracing that means (A) the patient is having a muscle tremor (B) there is a loose electrode connection (C) there is electrical interference in the room (D) the electrodes are too tight on the patient (E) the patient may be cold and shivering

There is electrical interference in the room

When a bank uses the term NSF, it means that (A) the check is voided and not to be used (B) the account is a newly opened account (C) there is not enough money to cover the amount of the check (D) the bank will issue a cashier's check in the amount of the check (E) the bank must wait 1 week before depositing the check

There is not enough money to cover the amount of the check

Which of the following is necessary to do when measuring crutches so they fit properly? (A) The patient should be fitted without shoes on, barefooted (B) With the patient standing normally, the crutch tips should be touching the sides of the shoes (C) There should be a gap of two to three finger widths between the underarm and the top of the crutch (D) When the hands are resting on the handgrips, the elbows should be straight, not flexed (E) The handgrips on the crutches should be at the same height as the patient's waist

There should be a gap of two to three finger widths between the underarm and the top of the crutch

A check written by an unknown party to a payee who releases the check to the medical office for payment is called a(n) (A) money order (B) bank draft (C) warrant (D) accounts payable (E) third-party check

Third-party check

All ICD-10-CM codes contain (A) three to five numeric digits (B) three to five alphanumeric digits (C) three to seven numeric digits (D) three to seven alphanumeric digits (E) seven alphanumeric digits

Three to seven alphanumeric digits

It is recommended that records of appointments be kept for (A) two years (B) three years (C) one years (D) five years (E) ten years

Three years

When tips of both crutches and one leg are advancing at the same time, it is referred to as a (A) three-point gait (B) two-point gait (C) swing-to gait (D) swing-through gait

Three-point gait

The term used for surgical removal of a blood clot is (A) hematectomy (B) hemolysis (C) thrombolysis (D) thrombectomy

Thrombectomy

A substance necessary for proper formation of a blood clot is (A) macrophage (B) lipid (C) hemoglobin (D) thrombin (E) albumin

Thrombin

Which of the following formed elements is responsibly for blood clotting? (A) erythrocytes (B) leukocytes (C) thrombocytes (D) neutrophils (E) eosinophils

Thrombocytes

A goiter is associated with abnormal function of (A) thyroid gland (B) parathyroid glands (C) spleen (D) pituitary gland

Thyroid gland

The mineral iodine is an essential substance for the proper function of which one of the following organs? (A) Kidneys (B) Adrenal glands (C) Thyroid gland (D) Liver

Thyroid gland

A type of file that is arranged chronologically is known as a(n) (A) active file (B) index file (C) tickler file (D) closed file (E) none of the above

Tickler file

Another name for a reminder file is a/an (A) tickler file (B) supplemental file (C) retained file (D) inactive file (E) active file

Tickler file

The amount of air that is exchanged in a normal respiratory cycle is the (A) residual volume (B) tidal volume (C) vital capacity (D) expiratory reserve volume (E) tidal capacity

Tidal volume

What type of scheduling is typical of an urgent care center? (A) Tidal wave scheduling (B) Wave scheduling (C) Clustering (D) Double booking (E) Group scheduling

Tidal wave scheduling

The most common type of scheduling is (A) time-specific scheduling (B) wave scheduling (C) clustering (D) modified wave (E) tidal wave

Time-specific scheduling

Which of the following is a proper site for a capillary puncture? (A) tip of ring finger (B) heel of an adult (C) tip of index finger (D) tip of little finger (E) earlobe of an infant

Tip of ring finer

Which of the following is NOT a classification of medical waste? (A) solid (B) chemical (C) radioactive (D) tissue (E) blood products

Tissue

Insulin injection sites must be rotated (A) because the dermis will atrophy (B) to avoid an adverse reaction to insulin (C) because the muscle tissue will atrophy (D) to avoid lipodystrophy (E) to avoid staining of the medication

To avoid staining of the medication

To break the chain of infection, the medical assistant should teach patients (A) to cover their mouths when coughing (B) that immunizations are not necessary anymore (C) to wash hands only when they are visibly soiled (D) that an infection cannot be spread by sneezing (E) that an infection cannot be spread by coughing

To cover their mouths when coughing

When scheduling, the medical assistant should ask the patient the purpose of the visit? (A) so the doctor can prepare (B) to determine how much time is needed for the appointment (C) to determine what supplies are needed for the visit (D) to make sure that there is enough room on the progress note (E) so the medical assistant can try to double book

To determine how much time is needed for the appointment

The suffix -stomy means (A) to cut into (B) surgical repair (C) surgical removal (D) to form a new opening (E) to suture an opening

To form a new opening

If a medication is prescribed as PRN, it means (A) to give a drug immediately (B) to give a drug for pain only (C) to give a standing order (D) to give a drug on a gulag basis until a discontinuation order is given (E) to give a medication when needed

To give a medication when needed

What is the primary goal of an employee performance evaluation? (A) to negotiate a salary increase (B) to find faults with an employee's performance (C) to give positive encouragement for continued improvement (D) to justify employment (E) all of the above

To give positive encouragement for continued improvement

Which of the following BEST describes the intent of the more to the ICD-10-CM system of the United States? (A) to add complexity to the delivery of health care (B) to improve the specificity and efficiency of medical coding and billing (C) to add more codes to the list of available ways to name a disease (D) to use the same system that other countries on the globe use (E) to require electronic record and bills

To improve the specificity and efficiency of medical coding and billing

The Clinical Laboratory Improvement Act of 1988 was developed for all of the following reasons EXCEPT (A) to increase the waiting time for speciment results (B) to develop comprehensive standards for better accuracy (C) to improve reliabilty of testing in smaller facilites (D) to categorize lab tests by complexity for better regulation (E) to decrease waiting time for specimen results

To increase the waiting time for speciment results

Medical records are used for all of the following reasons EXECPT (A) for research (B) for legal documentation (C) to determine patterns signaling patient needs (D) to keep track of patients' financial transaction (D) to manage patient care

To keep track of patients' financial transaction

Of the following, which is NOT one of one purposes of diagnostic coding? (A) To track disease processes (B) To support medical research (C) To provide increased revenue for the physician or medical practice (D) To classify the causes of morbidity and mortality

To provide increased revenue for the physician or medical practice

Which of the following is not an objective of meaningful use in using the certified electronic health record (EHR) technology? (A) to improve quality, safety, and efficiency and reduce health disparities (B) to engage patients and family to become involved in their own health care (C) to improve care coordination and public health and safety (E) to maintain privacy and security of patient health information (E) to replace traditional healthcare services with electronic procedures such as providing a diagnosis or other treatment

To replace traditional healthcare services with electronic procedures such as providing a diagnosis or other treatment

What was the goal of the 1996 AAMA Role Delineation study? (A) to create all new policies used in the practice of medicine (B) to revise and update the CMA and RMA exams (C) to create a governing body for medical assistants (D) to publish textbooks used in medical assisting programs (E) to revise and update the standards used for medical assisting program accreditation

To revise and update the standards used for medical assisting program accreditation

What is the primary purpose of providing patient information brochures in a medical office? (A) To standardize office policies and instructions, both medical and financial (B) To prevent lawsuits (C) To assist patients who do not speak English (D) To manage angry or distraught patients (E) To assist patients with learning disabilities

To standardize office policies and instructions, both medical and financial

When a patient has taken a drug for an extended period of time, the desired effect may lessen or will not occur at all. This called (A) toxic effect (B) idiosyncratic effect (C) tolerance (D) vasoconstrictor (E) potentiation

Tolerance

An audit trail is a(n) (A) tracking device (B) method to eliminate dirty claims (C) assignment of benefits (D) invalid claim (E) accounting procedure

Tracking device

A method of physical therapy used to realign fractured bones is (A) electrical stimulation (B) massage (C) passive exercise (D) infrared heat (E) traction

Traction

Insurance policies that include coverage on a fee-for-service basis are called (A) traditional insurance policies (B) managed care polices (C) Medicare (D) Medicaid (E) TRICARE

Traditional insurance policies

In the medical office, the electronic medical record will decrease the need for (A) security (B) transcription (C) a release of information form (D) staff

Transcription

The process of converting the dictated word of the health-care provider to a word-processed form is (A) dictation (B) recording (C) transcription (D) documentation

Transcription

A patch that is impregnated with medication is a form of (A) transdermal medication (B) buccal medication (C) ointment (D) aerosol (E) lotion

Transdermal medication

The function of the skin includes all of the following EXCEPT (A) protection from sunlight (B) lubrication (C) Protection form microorganisms (D) regulation of temperature (E) transportation of immune cells

Transportation of immune cells

Which of the following planes divides the body into anterior and posterior portions? (A) sagittal (B) median (C) midsagittal (D) frontal plane (E) transverse

Transverse

Which plane divides the body into upper and lower halves? (A) transverse (B) midsagittal (C) sagittal (D) frontal (E) coronal

Transverse

A plane that cuts the body parallel to the horizon is called a/an (A) transverse plane (B) sagittal plane (C) frontal plane (D) coronal plane (E) midsagittal plane

Transverse plane

The physician has asked you to contract a patient to schedule a return office visit to discuss laboratory results. The patient is not available when you call. It is appropriate to (A) leave a message with the person answering the phone indicating that the patient should contact the office for laboratory results (B) contact the patient's workplace to leave a message for the patient to contact the physician's office to go over some blood test results (C) try to reach the patient later but also send a letter with the information (D) call the person who is listed as the emergency contract on the patient's information sheet

Try to reach the patient later but also send a letter with the information

Which of the following actions should the medical assistant take if a medical record is misplaced? (A) say nothing (B) proceed as if the chart can be located (C) duplicate the information (D) try to recreate the original file (E) start a new file

Try to recreate the original file

When a patient has to cancel an appointment, the medical assistant should (A) say "Thank you" and hang up (B) try to reschedule the appointment (C) ask the patient to call back (D) remind the patient of the importance of appointments (E) ask the physician if it is okay for the patient to cancel

Try to reschedule the appointment

The type of material preferred to bandage a digit is (A) 4 X 4 gauze (B) tube gauze (C) Ace bandage (D) 2 X 2 gauze

Tube gauze

A solution administered through the ID method is (A) Keflex (B) penicillin (C) hepatitis B vaccine (D) tuberculin solution (E) Imferon

Tuberculin solution

A Tine test is a test for (A) cancer (B) vision (C) drugs (D) tuberculosis (E) STDs

Tuberculosis

A communicable, infectious disease of the lung is (A) emphysema (B) chronic obstructive pulmonary disease (C) asthma (D) tuberculosis

Tuberculosis

The Mantoux test is used to determine the presence of which of the following? (A) mononucleosis (B) pregnancy (C) strep throat (D) blood in stool (E) tuberculosis

Tuberculosis

Examples of a bandage include (A) steri-strips (B) telfa (C) tubular gauze (D) 4x4 gauze (E) clear IV site

Tubular gauze

The term adenoma means (A) benign tumor (B) malignant tumor (C) tumor of a gland (D) pituitary disease (E) abnormal growth

Tumor of a gland

The instrument used in the physical exam to determine hearing and conduction is a (A) reflex hammer (B) stethoscope (C) tuning fork (D) speculum

Tuning fork

How many lines below the salutation should the body of the letter start? (A) One (B) Two (C) Three (D) Four

Two

The salutation of a letter is placed (A) two lines below the inside address (B) two lines below the signature line (C) before the inside address (D) after the complimentary closing (E) before the date of the letter

Two lines below the inside address

The word part meanings eardrum is (A) cochle/o (B) salping/o (C) myring/o (D) tympan/o

Tympan/o

What type of diagnostic testing uses high frequency sound waves? (A) x-ray (B) MRI (C) CT scans (D) arthrograms (E) ultrasonography

Ultrasonography

A therapeutic method used to treat jaundice in newborns is (A) ultrasound (B) infrared (C) diathermy (D) ultraviolet

Ultraviolet

Diathermy is an example of an agent that incorporates the use of (A) paraffin wax (B) cold water (C) ultraviolet light (D) deep heat (E) hot water

Ultraviolet light

Which region is referred to when charting a notation about the area near the navel? (A) suprapubic (B) epigastric (C) umbilical (D) hypochondriac (E) lumbar

Umbilical

Leaving large, unused gaps in the physician's schedule is (A) underbooking (B) overbooking (C) clustering (D) wave (E) advance

Underbooking

The money collected through contributions to the Federal Insurance Contribution Act (FICA) is used for all of the following EXCEPT (A) retirement income (B) Medicare coverage (C) unemployment insurance (D) benefits for survivors

Unemployment insurance

The term meaning on one side is (A) medial (B) bilateral (C) transverse (D) unilateral

Unilateral

The alphabetic filing system breaks down patient names into which of the following indexing units? (A) Unit 1: first name; Unit 2: last name; Unit 3: middle name; Unit 4: title, if needed (B) Unit 1: last name; Unit 2: first name; Unit 3: middle name: title, if needed (C) Unit 1: middle name; Unit 2: first name; Unit 3: title, if needed; Unit 4: last name (D) Unit 1: middle initial; Unit 2: last name; Unit 3: middle name; Unit 4: title, if needed (E) Unit 1: Jr. or Sr.; Unit 2: last name; Unit 3: first name; Unit 4: middle initial

Unit 1: last name; Unit 2: first name; Unit 3: middle name: title, if needed

Handling blood and urine as if they are infectious is known as (A) asepsis (B) universal precautions (C) body substance isolation (D) standard precautions (E) reverse isolation

Universal precautions

All of the following documents should be shredded prior to disposal EXCEPT (A) appointment list (B) patient lab results (C) patient referral (D) photocopy of patient insurance card (E) unmarked HCFA-1500 form

Unmarked HCFA-1500 form

Which of the following are liquid at room temperature and may help reduce blood cholesterol? (A) saturated fats (B) lipids (C) unsaturated fats (D) fatty acids (E) amino acids

Unsaturated fats

When checking supplies in the office, the medical assistant notices that the hemostats in the cupboard were autoclaved 28 days ago. He would (A) check to see if the packages are intact and without damage (B) count to see if there are enough available for the amount of expected procedures (C) place the packages back in the autoclave and run the appropriate cycle to re-sterilize using the autoclave (D) unwrap and repackage items and run through the appropriate cycle to sterilize using the autoclave (E) re-date the packages for an additional 28 days

Unwrap and repackage items and run through the appropriate cycle to sterilize using the autoclave

The unethical practice of deliberately coding a patient encounter incorrectly in order to increase reimbursement is called (A) dirty claims (B) EOB (C) bundling (D) superbilling (E) upcoding

Upcoding

When a claim is deliberately coded incorrectly to increase the payment, it is referred to as (A) superbilling (B) customary coding (C) upcoding (D) bundling

Upcoding

The patient is being treated for an URI. What is a URI? (A) urinary restrictive infection (B) urinary reductive infection (C) upper respiratory inclusion (D) upper respiratory infection (E) ureter restrictive infection

Upper respiratory infection

A condition resulting from renal failure and causing high levels of blood urea nitrogen is (A) uremia (B) anemia (C) edema (D) hematuria (E) dehydration

Uremia

The tube that permits urine to pass from the bladder to the outside of the body is the (A) urethra (B) ureter (C) renal pelvis (D) urinary meatus

Urethra

Which of the following terms refers to the narrowing of the urethra? (A) urethralgia (B) urethritis (C) urethrorrhagia (D) urethroscope (E) urethrostenosis

Urethrostenosis

KUB is an X-ray examination of the (A) heart and lungs (B) spinal column (C) liver and gallbladder (D) abdomen (E) urinary system

Urinary system

A patient with cryptorchidism, balantitis, or hematuria would likely see a/an (A) epidemiologist (B) pulmonologist (C) Urologist (D) gynecologist (E) hematologist

Urologist

When communicating with a non-English-speaking patient, it is appropriate to (A) ignore the customs or taboos of the patient's culture (B) only communicate with the patient if accompanied by someone who speaks fluent English (C) raise your voice to increase understanding (D) use culturally acceptable gestures to demonstrate information (E) use negative body language

Use culturally acceptable gestures to demonstrate information

Factors that affect the action of drugs include all EXCEPT (A) body weight (B) use of generic medication (C) sex (D) age (E) disease processes

Use of generic medication

Cold applied to part of the body causes the effect of (A) vasoconstriction (B) vasodilation (C) increased blood flow to the body part (D) increased blood pressure to the area (E) muscle rigor

Vasoconstriction

Heat applied to a large part of the body will cause (A) vasoconstriction (B) vasodilation (C) decreased blood flow to the body part (D) increased blood pressure to the area

Vasodilation

A medical assistant is giving a DPT injection to a six-month-old infant. The assistant would give the injection at which of the following sites? (A) upper outer quadrant of the gluteus muscle (B) deltoid muscle (C) vastus lateralis (D) subcutaneous tissue of the thigh (E) Gluteus medius

Vastus lateralis

The muscle used for an injection located in the thigh is the (A) gluteus medius (B) gluteus maximus (C) rectus femoris (D) vastus lateralis (E) gastrocnemius

Vastus lateralis

The muscle used for injection in the thigh is the (A) gluteus maximus (B) gluteus medius (C) vastus lateralis (D) rectus abdominis (E) rectus femoris

Vastus lateralis

Which is the most common intramuscular injection site for infants less than seven months old? (A) deltoid (B) gluteus maximus (C) vastus lateralis (D) epidermis (E) dorsogluteal

Vastus lateralis

The superior vena cava is the (A) vein that carriers blood from the lower extremities to the aorta (B) artery that carriers blood between the heart and lungs (C) vein that carries blood between the heart and lungs (D) artery that carries blood from the aorta to the kidneys (E) vein that carries blood from the upper body back to the heart

Vein that carries blood from the upper body back to the heart

Cerebrospinal fluid is made in the (A) pons (B) gyre (C) ventricles (D) medulla oblongata (E) pia mater

Ventricles

The space(s) in the brain where cerebrospinal fluid is formed is/are the (A) arachnoid (B) meninges (C) ventricles (D) lobes

Ventricles

The chambers of the heart are the (A) septum and valves (B) endocardium and epicardium (C) apex and septum (D) ventricles and atria (E) av node and sa node

Ventricles and atria

The QRS complex of the ECG tracing represents (A) atrial depolarization (B) atrial repolarization (C) ventricular depolarization (D) ventricular repolarization

Ventricular depolarizaiton

Which of the following terms refers to a decision by a judge or jury? (A) disposition (B) testimony (C) mediation (D) deposition (E) verdict

Verdict

Which of the following is NOT a purpose of the medical record? (A) research tool (B) communication tool for health care team (C) verification record of physician skill level (D) legal record (E) personal record of health treatment

Verification record of physician skill level

Which of the following is a responsibility of the practice manager? (A) obtaining patient vial signs (B) ensuring all surgical instruments are sterilized prior to use (C) verifying credentials of medical assistants (D) calling prescription refills to the pharmacy

Verifying credentials of medical assistants

Seizures can be caused by all of the following EXCEPT (A) head injury (B) drug or alcohol use (C) very high fever (D) very high blood pressure (E) very low blood sugar

Very high blood pressure

A papule with clear fluid is called a (A) pustule (B) vesicle (C) macule (D) nevus (E) nodule

Vesicle

The word root vas/o means (A) vein (B) artery (C) vessel (D) capillary

Vessel

The membrane attached to internal organs is the (A) mucous membrane (B) cutaneous membrane (C) visceral layer (D) parietal layer (E) epithelial layer

Visceral layer

Night blindness can be caused by a deficiency of (A) vitamin A (B) vitamin B (C) vitamin C (D) vitamin D

Vitamin A

The vitamin that promotes red blood cell production is (A) vitamin A (B) vitamin C (C) vitamin D (D) vitamin K (E) vitamin B12

Vitamin B12

Which of the following vitamins is NOT fat soluble? (A) vitamin A (B) vitamin C (C) vitamin D (D) vitamin K (E) vitamin E

Vitamin C

All of the following are water-soluble vitamins EXCEPT (A) vitamin D (B) vitamin C (C) vitamin B12 (D) vitamin Bg (E) vitamin B6

Vitamin D

Which of the following is not a water-soluble vitamin? (A) riboflavin (B) vitamin B6 (C) thiamin (D) vitamin D (E) vitamin C

Vitamin D

If the electrodes are too loose on the patient, what artifact might you find on the ECG tracing? (A) Wandering baseline (B) Somatic tremor (C) AC interference (D) Electrical interference (E) Muscle tremor

Wandering baseline

When preparing the skin for a minor surgical procedure, the medical assistant should (A) wash the skin with antiseptic soap in an up and down motion and using friction (B) wash the skin with antiseptic soap from the inner area to the outer in a circular motion (C) wash the skin with alcohol and air dry (D) wash the skin with antiseptic soap after applying sterile gloves and gown (E) wash the skin with a disinfectant solution from the inner area to the outer in a circular motion

Wash the skin with antiseptic soap from the inner area to the outer in a circular motion

The first step performed to set up a sterile field is to (A) open the sterile package (B) pour solutions that will be used during the procedure (C) wash your hands (D) don sterile gloves (E) prepare the local anesthetic in a syringe and place it on the sterile field

Wash your hands

The most important thing to do to prevent transfer of infections material is (A) use biohazard bags (B) dispose of sharps in a rigid container (C) wash your hands (D) disinfect patient care equipment between uses (E) wear gloves when exposed to body fluids

Wash your hands

Which of the following is a true statement regarding guidelines for alphabetic filing? (A) When two male family members have the suffixes Junior and Senior, Senior is filed before Junior (B) The chart for a patient with the last name of Saint James would be filed in the J (James) section of the files (C) The name McMurry is filed before MacIntosh (D) John William Smith is filed before John Will Smith (E) When a last name has a hyphen, it is filed as if the hyphen were not there

When a last name has a hyphen, it is filed as if the hyphen were not there

Good body mechanics include the following guidelines EXCEPT (A) when lifting, maintain a narrow base with feet together (B) carry heavy objects close to your body (C) bend from the knees, not the back (D) use feet to pivot, not the body

When lifting, maintain a narrow base with feet together

The Good Samaritan law means that the medical assistant is protected from liability in all of the following situations EXCEPT (A) when helping a stranger (B) when the medical assistant sustains a physical injury (C) when the medical assistant is reasonably careful (D) when the medical assistant acts in good faith (E) when the medical assistant does not provide care beyond his or her skill level

When the medical assistant sustains a physical injury

All of the following should be considered when selecting new file cabinets for a medical office EXCEPT (A) size of the area available for record storage (B) cost of the equipment (C) requirements for confidentiality (D) estimated record volume (E) whether or not the office uses color-coded files

Whether or not the office uses color-coded files

Spore test monitoring in an autoclave is used to determine (A) whether an autoclave has an air leak (B) whether the instruments were cleaned properly before sterilization (C) whether the instruments were wrapped properly (D) whether the autoclave is sterilizing instruments properly (E) the sterility of the autoclave itself

Whether the autoclave is sterilizing instruments properly

When answering phones during a busy time of day, it is only apppropriate to place a caller on hold after you ask the following (A) May I have your phone number so I can call you back? (B) Will you please hold? (C) Are you a regular patient at this office? (D) We are busy now; will you call back later?

Will you please hold?

Which of the following is an example of an open-ended question you would ask a patient? (A) Did you follow the doctor's instructions? (B) What time did you take your medication? (C) Which insurance plan are you covered by? (D) Will you tell me about your pain? (E) What day can you come in for a follow-up appointment?

Will you tell me about your pain?

The portion of salary held back from payroll checks for paying government taxes is known as the (A) W-4 form (B) Federal Unemployment Tax Act (C) withholding (D) annual tax return (E) FICA

Withholding

When assigned to answering the telephone in a physician's office (A) some callers are angry and it is acceptable to hang up (B) you should be able to determine which calls are routine, nonemergent, or emergent situations (C) it is routine to give family members who call normal results of laboratory findings (D) when many phone calls are coming into the office at one time, it is appropriate to immediately put all calls on hold and then return to each one in the order received

You should be able to determine which calls are routine, nonemergent, or emergent situations

Which of the following is correct in coding the diagnosis of a patient's exposure to someone with HIV who presents to the office for laboratory testing? (A) Z code from ICD-10-CM (B) A modifier from CPT (C) A laboratory code from CPT (D) HIV code from ICD-10-CM (E) An accidental needle-stick of a medical assistant drawing blood from an HIV positive patient

Z code from ICD-10-CM

Imferon, an iron preparation, is administered by which method? (A) Subcutaneous (B) Z-track (C) Intravenous (D) Sublingual

Z-track

A patient is prescribed sertraline 25 mg daily for a diagnosis of posttraumatic stress disorder after serving in Afghanistan. What is the trade name for sertraline? (A) Accutane (B) Celecoxib (C) Humalog (D) Imitrex (E) Zoloft

Zoloft

Major depression is most commonly treated with (A) Xanax (B) Ativan (C) Zoloft (D) Buspar (E) Serax

Zoloft

The term meaning passing from front to rear is (A) anterosuperior (B) anteroexternal (C) anteroinferior (D) anteroposterior

anteroposterior

Appointments that are anticipated to require more time should be scheduled? (A) at the beginning of the hour (B) never (C) at the end of the hour (D) with another patient's 10-minute time slot (E) during a 10 minute slot

at the beginning of the hour

Medical asepsis means (A) free from all microbiobial life (B) hand washing (C) sanitization (D) sterilization (E) both hand washing and sanitization

both hand washing and sanitization

Which of the following systems divides the patients of a practice into groups and bills each group at a different time of the month? (A) past due (B) account aging (C) cycle billing (D) wave scheduling (E) monthly billing

cycle billing

Which of the following is considered high in antioxidants? (A) liver and organ meats (B) dark green and yellow vegetables (C) citrus fruits (D) root vegetables like turnips and potatoes (E) dairy products

dark green and yellow vegetables

The term meaning below normal temperature is (A) hypoxia (B) hypotensive (C) hypothermia (D) hypotrophy

hypothermia

The medical term that means "within a vessel" is (A) intercellular (B) interarterial (C) intravascular (D) intravalvular (E) intervascular

intravascular

Which type of insurance is usually purchased to cover catastrophic illness and injuries? (A) Medicare (B) Medicaid (C) major medical (D) HMOs (E) CHAMPVA

major medical

The term meaning suppression of menses is (A) menstruation (B) menorrhagia (C) menorrhea (D) menostasis (E) dysmenorrhea

menostasis

Heterophile antibodies are (A) produced by person who have rubella (B) produced in response to an infection with Epstein-Barr virus (C) used in a pregnancy test kit to detect pregnency (D) the antibodies produced in the response to syphilis (E) the antibodies produce in the response to HIV

produced in response to an infection with Epstein-Barr virus

The medical term used to describe a victim who has fainted is (A) epistaxis (B) shock (C) anaphylaxis (D) febrile (E) syncope

syncope

The term meaning across the chest is (A) anterolateral (B) transverse (C) transthorax (D) anterothoracic

transthorax

Snellen testing results give information about (A) blood sugar results (B) visual acuity (C) ability to hear vibratory sound (D) blood pressure (E) colorblindness

visual acuity