Ch. 1 Concepts

One concern in the design of production systems is the degree of standardization.

TRUE

People who work in the field of operations should have skills that include both knowledge and people skills.

TRUE

The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management.

TRUE

Operations management involves continuous decision making; hopefully most decisions made will be:

informed

Dealing with the fact that certain aspects of any management situation are more important than others is called:

recognition of priorities

Which of the following is not true about the systems approach? A.) All of the choices are true. B.) A systems approach concentrates on efficiency within subsystems. C.) A systems approach is essential whenever something is being redesigned or improved. D.) A systems viewpoint is almost always beneficial in decision making. E.) A systems approach emphasizes interrelationships among subsystems.

B.) A systems approach concentrates on efficiency within subsystems.

Which of the following is now a characteristic of service operations? A.) intangible output B.) high labor content C.) high customer contact D.) low uniformity of output E.) easy measurement of productivity

E.) easy measurement of productivity

"Value added" by definition is always a positive number since "added" implies increases.

FALSE Some transformations result in the output being worth less than the inputs.

The process of comparing outputs to previously established standards to determine if corrective action is needed is called

controlling

The responsibilities of the operations manager are

planning, organizing, staffing, directing, and controlling