Ch 10-13

It is the responsibility of the________ to make sure that the customer is satisfied that the work scope is completed in a quality manner, within budget, and on time. a. project manager b. stakeholders c. project team members d. project authority

A

The ______ must identify what expertise, experience, or skills are needed, how many of each type are required, when they will be needed. a. project manager b. project stakeholders c. customer d. contractor's CEO

A

The _________ should be held as early as possible during the forming stage of team development. a. project kickoff meeting b. project progress meeting c. project status meeting d. project design meeting

A

The change management procedures must cover communication between the _________ and the customer and between the ________ and the project team. a. project manager, project manager b. stakeholders, project manager c. project manager, customer d. stakeholders, customer

A

The project manager has the responsibility for _________ in terms of specific results. a. providing a clear understanding of what is expected b. telling project team members how to perform c. detailing the specific actions d. limiting the actions of the project team

A

The project manager needs to be sure that ________ won't casually agree to changes that may require additional person-hours. a. team members b. stakeholders c. the customer d. organizational management

A

_____ is about acknowledging, understanding, and valuing differences and creating a work environment that recognizes, respects, and harnesses differences among team members for the benefits of accomplishing a shared goal. a. Diversity b. Team building c. Organizing d. Socialization

A

______ involves securing the appropriate resources to perform the work. a. Organizing b. Initiating c. Planning d. Fostering

A

____________are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment. a. Document management systems b. Groupware c. Content management systems d. Web videoconferencing

A

A _______ identifies the various documents, who is responsible for creating each document, by when or how frequently the document must be distributed, to whom each document is to be distributed, and what action each recipient is expected to take. a. project document plan b. project communication plan c. project revision plan d. project performance plan

B

A________ defines the generation and distribution of project documents among project stakeholders throughout the project. a. project document plan b. project communication plan c. project revision plan d. project performance plan

B

Each _______ concentrates on performing its own activities in support of the company's business mission. a. autonomous project organizational structure b. functional organizational structure c. matrix organizational structure d. project management office

B

In larger organizations, the project manager may have to a. take on multiple roles. b. perform much of the project alone. c. pay for charges for other projects. d. negotiate with other managers for resources.

D

The purpose of team meetings is to discuss openly such questions as the following except a. How are we working as a team? b. What barriers are impeding teamwork (such as procedures, resources, priorities, or communications)? c. What can we do to overcome these barriers and improve our teamwork? d. How is the project progressing?

D

______ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement. a. Neutral b. Negative c. Critical d. Positive

D

______ is the act of allowing individuals to successfully carry out assigned tasks. a. Consignment b. Facilitation c. Authorization d. Delegation

D

_______ involves empowering the project team to achieve the project objective and empowering each team member to accomplish the expected results for his or her area of responsibility. a. Consignment b. Facilitation c. Authorization d. Delegation

D

________, where each participant is connected using their own personal computer and webcam, is another tool used to conduct live meetings over the Internet. a. Document management systems b. Groupware c. Cell phones d. Web videoconferencing

D

_________ involves selecting the project team members who are best qualified to perform each task and then empowering them to do it. a. Consignment b. Facilitation c. Authorization d. Delegation

D

___________ plays an important role in the matrix organizational structure because it oversees and coordinates multiple projects. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

D

A disadvantage of a functional organizational structure is that teamwork is emphasized, with much cross fertilization of ideas among functions

F

A disadvantage of a functional organizational structure is that the hierarchical structure causes communication, problem resolution, and decision making to be fast and efficient.

F

A disadvantage of a matrix organizational structure is that a company that uses a matrix organization structure must establish operating guidelines to assure a the balance of power between project managers and functional managers favors one or the other.

F

A disadvantage of an autonomous project organizational structure is that there is a high level of knowledge transfer among projects.

F

Body language and tone (inflection and emotion of the voice) are unimportant elements that take away from verbal communication.

F

Clear understanding of the project objective is a characteristic associated with poor project teams.

F

Emoticons are considered professional, and all recipients will understand the abbreviations.

F

High degree of cooperation and collaboration is a characteristic associated with troubled project teams

F

Miscommunication and misunderstanding may be more likely to happen between people who are similar as compared to those that are different.

F

Project constraints regarding the work scope, quality levels, budget, and schedule must be hidden.

F

Project leadership involves criticizing the people assigned to the project to work as a team.

F

Project team members should agree to changes without knowing whether they will necessitate additional person-hours.

F

Team members should make derogatory or insensitive remarks or engage in behavior that demeans the dignity of others.

F

The project manager must foster motivation through criticism of the project team as a whole and of individual members. Criticism should be carried out as soon as possible after the action that is being criticized.

F

The project manager plays the leadership role in planning, organizing, and controlling the project, and tries to do it alone.

F

Work related e-mail should include emoticons or text message abbreviations.

F

A disadvantage of a functional organizational structure is that functional-type organizations can be insular with each component concerned about only its own performance.

T

A disadvantage of a matrix organizational structure is that conflicts will arise between project managers and functional managers regarding priorities.

T

A disadvantage of a matrix organizational structure is that members of a project team in a matrix organization structure have a dual reporting relationship, which can cause anxiety and conflict over work priorities.

T

A disadvantage of an autonomous project organizational structure is that individuals are dedicated to working on one project.

T

A disadvantage of an autonomous project organizational structure is that there is a potential for duplication of activities on several concurrent projects.

T

A disadvantage of an autonomous project organizational structure is that when things are slow, individuals have a tendency to stretch out their work to fill up the time available or if they do not have any tasks to do for temporary periods, their unapplied time is still a cost to the company.

T

Although the project manager is ultimately responsible for the success of a project, each member of the project team shares in that responsibility.

T

An after-work pizza party, a team luncheon, an informal lunch in the conference room, and a trip to see a sports event or theater production are examples of events the team can organize to foster socialization and team building.

T

Capable project managers have high expectations of themselves and of each person on the project team. They believe that people tend to live up to what is expected of them.

T

Effective project management requires a participative and consultative leadership style, in which the project manager provides guidance and coaching to the project team.

T

Effective team members are self-directed and follow through on assignments.

T

Ethical behavior should be discussed as part of orientation for new employees.

T

Finally, and most important, the task of organizing involves creating an environment in which the individuals are motivated to work together as a project team.

T

How to do the task should be left up to the individuals so that they can be creative.

T

In many cases it is a good idea to ask when it would be a good time to get together and how long you need to talk.

T

In many projects, people who have never worked together are assigned to the same project team.

T

It is important that a customer is informed of a potential problem in timely manner that is neither unnecessarily alarming, nor misleading.

T

It is important to keep in mind that reports must be written to address what is of interest to the readers, not what is of interest to the person writing the report.

T

It's important that the project manager develop a relationship with each person on the project team. It requires making the time to have an informal conversation with each person on the project team and with each key individual in the customer's organization.

T

Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.

T

Personal written communication is generally carried out through internal correspondence to or among the project team and external correspondence to the customer or others external to the firm, such as subcontractors.

T

Poor leadership is a barrier that can hinder project team effectiveness.

T

Project leadership requires involvement and empowerment of the project team.

T

Project managers must be good communicators.

T

Speak clearly and confidently.

T

The effective manager does not tell people how to do their jobs.

T

The project manager can improve her or his ability to handle stress by keeping physically fit through regular exercise and good nutrition.

T

The project manager leads by making things happen.

T

The project manager must create for the team a vision of the result and benefits of the project.

T

The project manager sets the tone for the project team by establishing an environment of trust, high expectations, and enjoyment.

T

The project manager should prepare visual aids and test them.

T

The project manager should summarize the meeting results at the end of the meeting.

T

The project team can initiate social events to celebrate project events, such as reaching a critical milestone.

T

The summary document should be concise and kept to one page if possible and it should confirm decisions that were made and list the action items, including who is responsible, the estimated completion date, and expected deliverables.

T

To control the project, the project manager must track actual progress and compare it with planned progress.

T

Unclear definition of roles and responsibilities is a barrier that can hinder project team effectiveness.

T

In the ______ stage of team development, individuals do a lot of questioning: What is our purpose? Who are the other team members? What are they like? a. forming b. norming c. storming d. performing

A

In _______, each project team is dedicated to only one project. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

A

In ________, the project organization is highly responsive to the customer. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

A

In __________, each project is operated like a mini-company. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

A

In the ______ stage of team development, team members generally have positive expectations. a. forming b. norming c. storming d. performing

A

Gain experience is one of the ways to develop the skills necessary to be an effective project manager. Which of the following statements is false? a. Each project presents a learning opportunity. b. Limit project experiences to only those tasks that you can do well. c. Projects aren't all the same. d. Work on as many projects as you can.

B

In _______, one of the team members is designated as the project leader or manager. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

B

In _______, the project manager does not have complete authority over the project team, because administratively the members still work for their respective functional managers. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

B

In the _______ stage of team development, a feeling of camaraderie emerges. a. forming b. norming c. storming d. performing

B

In the _______ stage of team development, work performance accelerates and productivity increases. a. forming b. norming c. storming d. performing

B

Key principles to guide ethical behavior are all of the following except: a. Don't do anything you wouldn't to appear on the news. b. Do what you can get away with without being caught. c. Treat others the way you want to be treated. d. Don't do anything you wouldn't want your family, friends, neighbors or co-workers to read about in the newspaper.

B

The ______ must decide which tasks should be done in-house and which tasks should be done by subcontractors or consultants. a. stakeholders b. project manager c. project sponsor d. project team

B

When a problem or potential problem is identified by an individual project team member, that person should promptly call a ______ with other appropriate individuals, not wait for a future status review meeting. a. project status review meetings b. problem-solving meetings c. design review meetings d. post-project evaluation meetings

B

________ can support team idea generation, brainstorming, problem solving and decision making. a. Document management systems b. Groupware c. Content management systems d. Web videoconferencing

B

_________is typically used in businesses that primarily sell and produce standard products. For example, a company that manufactures and sells video recorders. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

B

_________work groups consist of individuals who perform the same function, such as engineering or manufacturing. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

B

A ________ is a system used to manage the content of a website, documents, or files. a. Document management systems b. Groupware c. Content management systems d. Web videoconferencing

C

A preliminary _________ when the contractor has completed the initial conceptual specifications, drawings, or flowcharts. The purpose of this meeting is to get the customer's agreement. a. project status review meetings b. problem-solving meetings c. design review meetings d. post-project evaluation meetings

C

Because they have a functional home in ________, individuals can be moved among projects. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

C

In _______, project managers come under the projects component of the organization. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

C

In the _______ stage of team development, motivation and morale are low in this stage. a. forming b. norming c. storming d. performing

C

One of the first things that a project manager must do is to a. review the plan to be sure of the payment dates. b. determine the earned value of work performed. c. obtain and put together a project team. d. compare actual progress to planned progress.

C

Some changes become necessary as a result of_________, such as an early snowstorm that slows down the construction of a building. a. predicted events b. risk responses c. unanticipated occurrences d. negligence

C

The ________ stage of team development is the time for the project manager to provide an understanding and supportive environment. a. forming b. norming c. storming d. performing

C

The __________ approach to handling conflict can result in resentment and deterioration of the work climate. a. Collaborating, Confronting, or Problem Solving b. Avoiding or Withdrawing c. Competing or Forcing d. Accommodating or Smoothing

C

The __________often includes sponsor or customer requirements for specific documents, including frequency, the need for customer approvals, and who in the customer organization should receive copies of which documents. a. project document plan b. project communication plan c. project charter or contract d. project performance plan

C

The heart of communication is not words, but a. listening. b. responding. c. understanding. d. talking.

C

The project manager has primary responsibility for_______ in planning, organizing, and controlling the work effort to accomplish the project objective. a. doing the paperwork b. making all the decisions c. providing leadership d. impeding

C

The project manager reviews the plan with the customer to gain endorsement and then sets up a project management information system for a. recording the plan. b. solidifying the agreement of the plan. c. comparing actual progress to planned progress. d. using technology to appear competent.

C

The second stage of team development is known as a. forming b. norming c. storming d. performing

C

_______ allows the live exchange of information among members of the project team. a. Email b. Verbal communication c. Teleconferencing d. Written communication

C

________ provides for effective utilization of company resources. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

C

_________ allows efficient utilization of resources by having individuals from various functions assigned to work on specific projects. a. An autonomous project organizational structure b. A functional organizational structure c. A matrix organizational structure d. A project management office

C