ch 10 computers

system administrator

A ____ is responsible for maintaining a large, multiuser system

chief information officer (CIO)

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.

False

A computer operations manager designs and builds the end-user interfaces and tools used with cloud services.

document processing

A major focus of office systems relates to the electronic creation, distribution, and storage of documents—sometimes referred to as

document processing

A major focus of office systems relates to the electronic creation, distribution, and storage of documents—sometimes referred to as __________.

false

A paperless office can be implemented today through a variety of technologies and processing techniques.

management information system (MIS)

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.

database administrator

A(n) ____ is responsible for setting up and managing large databases within an organization.

AI (artificial intelligence) or system artificial intelligence (AI) or system artificial intelligence

A(n) ___________ system performs actions that are characteristic of human intelligence.

data warehouse

A(n) data mart typically stores data for an entire enterprise

data warehouse

A(n) data mart typically stores data for an entire enterprise. __________.

system programmer

A(n) systems analyst codes system software, fine-tunes operating system performance, and performs other system software-related tasks.

False

An emerging sport robotic application is the exoskeleton suit.

True

An emerging type of system is the digital ecosystem, which is the collection of people, products, services, and business processes related to a digital element.

true

An information system that combines geographic information with other types of data (such as information about customers, sales, and so forth) in order to provide a better understanding of the relationships among the data, is called a geographic information system (GIS)

warehouse

An inventory management system that goes beyond just inventory to act as a complete distribution system is referred to as a ____ management system (WMS).

False

Application programmers manage day-to-day processing once a system has become operational.

neural networks

Artificial intelligence systems that attempt to imitate the way a human brain works are called

True

DSSs are most often used by middle and executive managers when unstructured, unpredictable, on-demand information is needed for decisions.

True

Data mining used in conjunction with Web site data is referred to as Web mining

True

Data mining used in conjunction with Web site data is referred to as Web mining. __________.

True

Digital badges consist of icons that represent academic achievements or acquired skills.

False

ERP refers to the transfer of data electronically between companies using networks, such as the Internet.

inference engine

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

middle

Managers are usually classified into three categories: executive, ____, and operational.

offshore

Much of outsourcing today is __________; that is, outsourced to another country.

Robotics

Neural networks is the field devoted to the study of robots—devices, controlled by a person or a computer, that can move and react to sensory input.

systems analyst

Once a system has been designed and the required types of software and hardware have been specified, the __________ must decide where to obtain the necessary components.

False

One advantage of playing against a computer is that even if the human player makes a mistake, there is still hope that the computer opponent will make its own mistake at a later time, to level the playing field in that game.

false

Operating systems manage and process data from its generation (such as data resulting from orders, documents, and other business transactions) through its conversion into information.

tangible benefits

Some benefits can be computed relatively easily by calculating the amount of labor the new system will save, the reduction in paperwork it will allow, and so on. These gains are called ____ because they represent quantifiable dollar amounts.

True

Some expert systems are designed to take the place of human experts, while others are designed to assist them.

True

System development can take place in-house or it can be outsourced to external companies.

enterprise

Systems that are used by an entire enterprise are referred to as __________ systems.

inter-enterprise

Systems that link and are used by multiple enterprises—such as a business and its suppliers and other business partners—are often called __________ systems

False

TPS transactions are typically processed using batch processing.

False

The SCM describes the development of a system from the time it is first studied until the time it is updated or replaced.

request for proposal (RFP)

The ____ contains a list of technical specifications for equipment, software, and services determined during the system design phase and requests that vendors propose products that meet those specifications.

Deep Fritz

The __________ chess program that defeated world champion Vladimir Kramnik in 2006.

knowledge base

The __________ is a database that contains facts provided by a human expert and rules that the expert system should use to make decisions based on those facts.

office system

The combination of hardware, software, and other resources used to facilitate communications and enhance productivity is collectively referred to as a(n) system development life cycle (SDLC) . ______

documentation

The data dictionary resulting from the system analysis phase includes any instruments used in the data gathering stage, as well as the resulting diagrams, tables, trees, checklists, and other tools used to summarize and analyze the gathered data.

True

The goal of SCM is to reduce operating and inventory costs while meeting delivery objectives and increasing profits; that is, to be able to deliver the right product to the right place, at the right time, and at the right price.

enterprise architecture

The goal of business intelligence is to provide a detailed picture of an organization, its functions, and its systems, and the relationships among these items

True

The information systems (IS) department is also called the information technology (IT) department

feasibility

The main output of the preliminary investigation is the __________ report, which includes the systems analyst's findings on the status of the existing system.

data collection

The objective of ____ is to gather useful data about the system under study.

True

The purpose of the preliminary investigation is to define and evaluate the situation relatively quickly, to see if it is worthy of further study

order entry systems

The systems that record the data generated from order transactions and help staff members manage them are called

collaborative (workgroup) computing

The various types of communications systems in place in many organizations include e-mail, messaging, online conferencing, ____, and telecommuting.

True

Two of the most common design and manufacturing systems are known as CAM and CAD.

order entry systems

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.

True

Typically, Information systems are used to support business intelligence (BI).

preliminary investigation

When a proposal for a new system or system modification is submitted, one of the first steps is to conduct a ____

EAI

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations), it is called

decision tree

When the data in a decision table is expressed in a tree format, it is called a(n) _____

True

With a JIT system, inventory, production resources, and finished products are limited to the right number at the right time as required to fill orders.

parallel conversion

With a ____, both systems are operated in tandem until it is determined that the new system is working correctly, and then the old system is deactivated.

end-user development

With the __________ approach, the user is primarily responsible for the development of the system.

Chatterbots

____ carry on written "conversations" with people in a natural language.

System design

____ focuses on specifying what the new system will look like and how it will work.

Customer profiling

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.

Business intelligence

____ is the process of gathering, storing, accessing, and analyzing data about a company in order to make better business decisions.

Operational

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

operational

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

class diagrams

______ describe the types of objects in a system and list the class name, as well as the attributes and methods used with that class.

System development

_________ is the process of designing and implementing a new or modified system.

Entity-relationship

__________ diagrams and data flow diagrams (DFDs) are used to model the entities (something, such as a person, object, or event, for which data is collected) in a system

Enterprise architecture

is a conceptual blueprint that defines the structure and operations of an enterprise (a business, organization, government agency, or other entity).

iterative

the _________ approach to system development allows the system to be developed incrementally, with a series of development steps being repeated until the system is finalized.