CH 11

Which of the following is not a strategy for managing capacity?

a. Developing complementary services

Which one of the following is not a strategy to manage demand?

a. cross-training employees

Which one of the following four steps in "daily workshift scheduling" is out of order?

c. Assign operators to shifts.

What one of the following is not a characteristic of yield management?

b. There is one homogeneous customer class.

The purpose of differential pricing is to:

make off-peak usage attractive

A good overbooking strategy should:

b. balance the expected opportunity cost of idle service capacity and expected cost of turning away customers who have reservations.

Which one of the following is not an example of the differential pricing policy?

b. difference in hospital fees for walk-in and scheduled services

________ is not a strategy for accommodating of customer-induced variability.

reward increased effort

________ is not a strategy for reduction of customer-induced variability.

reward increased efforts

When yield management is implemented which one of the following does not result:

a. consumer surplus increases