CH 13

A group of workers that functions as a unit with little or no supervision in order to accomplish a work- related task or activity is called a(n) a. team. b. interest group. c. informal group. d. task force. e. functional unit.

a

Chad's boss expects him to work nearly full-time hours. But Chad took the part-time job because he values his time to be with his children. This is an example of ____ conflict. a. person-role b. interrole c. intrasender d. intersender e. None of these.

a

In terms of group performance, when cohesiveness is ____ and performance norms are ____, the result should be ____ performance. a. high; high; high b. high; low; high c. low; high; low d. low; low; high e. None of these.

a

Kevin is a screen writer for television. If he goes to a meeting in anything more formal than jeans and a jacket, the other writers will ostracize him. Casual dress is part of the a. norm conformity. b. group cohesiveness. c. norm generalization. d. norm variation. e. role reversal.

a

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home, supported by the parents. a. person-role b. interrole c. intrasender d. intersender e. None of these.

a

The standards of behavior that a group accepts for its members are called a. norms. b. roles. c. rules. d. customs. e. values.

a

Union members at Harley-Davidson have to vote on a contract that will freeze pay and cut jobs. If not approved, management says they will move the factory out of Wisconsin to another state. This is an example of a. intergroup conflict. b. intragroup conflict. c. interpersonal conflict. d. conflict between the organization and the environment. e. None of these.

a

Which of the following is NOT a characteristic of a group in an organization? a. It has a specific number of people. b. Its members regularly interact. c. It is created to accomplish a goal. d. It can evolve inside the normal organization structural boundaries. e. It can evolve outside the normal organization structural boundaries.

a

Which of the following is NOT a recommended method for controlling conflict? a. Changing established standards b. Making more resources available c. Maintaining superordinate goals d. Enhancing coordination e. Managing interpersonal dynamics

a

Which of the following is a conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it? a. Confrontation b. Compromise c. Smoothing d. Avoidance e. Stimulating

a

Which of the following technique for resolving conflict is MOST likely to eliminate or reduce the conflict significantly and for a long period of time? a. Confrontation b. Compromise c. Smoothing d. Avoidance e. Stimulating

a

55. What is the name given to the cues and messages other members of the group use to let a member know what they expect? a. Expected role b. Sent role c. Perceived role d. Enacted role e. Delivered role

b

After noticing a poster in the Student's Union building, Kunchel attends the first organizational meeting for the Korean Students' Association. This group is in which stage of its development? a. Performing b. Forming c. Norming d. Transforming e. Storming

b

Chocomize chocolatiers had a sudden increase in orders. They hired college interns to answer phones and emails to survive the few week of tumult. The interns were part of a(n) ____ group. a. functional b. task c. interest d. work team e. change

b

Increased interdependence ____ the potential for conflict. a. decreases b. increases c. has no effect on d. has an unknown effect on e. None of these.

b

Monica is the class clown. Monica is likely to be the a. formal leader. b. informal leader. c. task specialist. d. maintenance specialist. e. hero.

b

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage. a. storming b. performing c. norming d. forming e. conforming

b

Which stage of group development is characterized by the resolution of conflict and the development of roles? a. Storming b. Norming c. Performing d. Forming e. Reforming

b

72. ____ is based on disagreements between two or more individuals in an organization. a. Intergroup conflict b. Intragroup conflict c. Interpersonal conflict d. Conflict between the organization and the environment e. None of these.

c

A(n) ____ group is created by its own members for purposes that may or may not be relevant to organizational goals. a. functional b. task c. interest d. work team e. None of these.

c

Alejandro is raising a puppy for The Seeing Eye because he has seen what an incredible difference the dog can make in a blind person's life. He joined The Seeing Eye puppy raisers because of a. instrumental benefits. b. group activities. c. group goals. d. need satisfaction. e. interpersonal attraction.

c

At Gore Associates, groups come together as needed. They may consist of people with experience in R&D, sales, and manufacturing. When the task is complete they reshuffle. They are a a. functional group. b. work team. c. problem-solving team. d. special interest group. e. quality circle.

c

At the Olympics, American "dream teams" have frequently failed to win the gold medal. The teams usually have a lot of great players who are not comfortable sharing the spot light. This is an example of decreasing cohesiveness due to a. group size. b. disagreement on goals. c. intragroup competition. d. domination. e. unpleasant experiences.

c

During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group? a. Norming b. Storming c. Forming d. Performing e. Controlling

c

Eric has stayed in Boy Scouts so he can earn his Eagle Scout Award. He thinks Eagle Scout will help him get into a good college. He stayed in Boy Scouts for a. interpersonal attraction. b. group activities. c. instrumental benefits. d. group goals. e. All of these.

c

Linda joined a grief support group after the death of her son. She joined because of a. group activities. b. group goals. c. need satisfaction. d. instrumental benefits. e. interpersonal attraction.

c

Many students with learning differences experience ____ in a traditional classroom setting. a. role conflict b. role ambiguity c. role overload d. role dynamics e. Confusion

c

Rebecca showed up for a meeting, three minutes late. The meeting had already started. For the next meeting of the same group Rebecca arrived five minutes early. Her ____ role changed. a. sent b. perceived c. enacted d. expected e. conformity

c

The finance department was performing solidly when the vice president retired. Each of her four directors competed for the open position. The competition caused the department to temporarily shift to the ____ phase of group development. a. reforming b. performing c. storming d. norming e. forming

c

The lowest performance results from a. low cohesiveness and high performance norms. b. high cohesiveness and high performance norms. c. high cohesiveness and low performance norms. d. low performance norms regardless of cohesiveness. e. None of these.

c

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm, and therefore, for their job security. Chandra is controlling conflict by a. expanding the resource base. b. using an appropriate coordination technique. c. focusing attention on higher-level goals. d. matching personalities and work habits of workers. e. None of these.

c

When the sent role is unclear, the result is a. intrarole conflict. b. role dynamics. c. role ambiguity. d. storming. e. interrole conflict.

c

Which of the following is characteristic of a task group? a. Created to accomplish a wide range of purposes b. Formed by the members c. Has a stated or implied time horizon d. Can be an autonomous work group or a functional group e. Purposes may not be consistent with those of the organization

c

Marketing wants more products faster. Operations wants more time to fill orders. These two groups are constantly in conflict with one another most likely due to a. personality conflict. b. different beliefs. c. excessive competitiveness. d. interdependencies. e. superordinate goals.

d

Omar and Eric clash repeatedly. But they worked together well enough for their team to bring a new service to market. Omar and Eric used ____ to launch a new service. a. avoidance b. compromise c. confrontation d. superordinate goals e. smoothing

d

Perry knows that Ndemi is a talkative person, while Dominik prefers quiet, so Perry assigns the two men to separate work areas. Perry is controlling conflict by a. expanding the resource base. b. using an appropriate coordination technique. c. focusing attention on higher-level goals. d. matching personalities and work habits of workers. e. None of these.

d

Troy gossips about coworkers. The group members give him nasty looks and confront him about not being loyal or trustworthy. This is an example of the ____ role. a. enacted b. perceived c. expected d. sent e. intrasender

d

Which of the following are role episodes through which the roles of the group generally evolve? a. The sent role b. The perceived role c. The enacted role d. All of these. e. Only "the sent role" and "the perceived role".

d

Which of the following combinations of group performance norms and cohesiveness is best from the manager's point of view? a. Low cohesiveness/low norms b. Low cohesiveness/high norms c. High cohesiveness/low norms d. High cohesiveness/high norms e. All of these.

d

Which of the following is a primary factor in distinguishing among different types of groups? a. Size b. Type of leader involved c. Organizational level d. Goal or purpose e. None of these.

d

Which of the following is the role in which the group members actually communicate their expectations to a group member? a. The enacted role b. The intrasender role c. The expected role d. The sent role e. The received role

d

Which of the following represents major areas of conflict within organizations? a. Conflict between individuals b. Conflict between groups c. Conflict between the organization and its environment d. All of these. e. Only conflict between individuals and conflict between groups.

d

Which type of conflict occurs when there is conflict between two or more roles? a. Intrarole b. Intersender c. Intrasender d. Interrole e. Person-role

d

How the individual behaves in the group is the ____ role. a. sent b. perceived c. conflict d. expected e. enacted

e

Hurd was CEO of Hewlett Packard, but he was fired. Oracle hired hike. HP sued to stop Oracle from hiring Hurd. This is an example of a. intergroup conflict. b. intragroup conflict. c. interpersonal conflict. d. conflict between the organization and the environment. e. interorganizational conflict.

e

The Green Bay Packers, NFL team, is a(n) a. interest group. b. informal group. c. team. d. task group. e. functional group.

e

The records department at Chelsea Community Hospital is an example of a(n) a. interest group. b. informal group. c. team. d. task group. e. functional group.

e

The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development. a. conflict b. forming c. performing d. storming e. norming

e

When consultants are brought in to evaluate an organization, managers should expect conflict to be a. avoided. b. controlled. c. resolved. d. eliminated. e. stimulated.

e

Which of the following factors contributes to norm conformity in a group? a. Individual traits b. Situational factors c. Factors associated with the group d. The initial stimulus that prompts behavior e. All of these.

e

Which of the following factors tends to increase group cohesiveness? a. Large size b. Disagreement on goals c. Intragroup competition d. Domination by one member e. Favorable evaluation

e

Which of the following is NOT a suggested way for managers to control conflict? a. Expanding the resource base b. Enhancing coordination of interdependence c. Setting superordinate goals d. Matching personalities and work habits of employees e. Hiring outsiders to shape up things

e

Which of the following is NOT a task group? a. A team b. A group creating a quality initiative c. A temporary committee d. Your management class e. The marketing department at Ford

e

Which of the following is a common reason for joining a group? a. Interpersonal attraction b. Group activities c. Identification with group goals d. Instrumental benefits from membership e. All of these.

e

____ is a technique for resolving conflict where the manager acknowledges the existence of the conflict but downplays its importance. a. Confrontation b. Compromise c. Stimulating d. Avoidance e. Smoothing

e