Ch 13 Connect Assignment

A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group

Task role

Clarence suggests new ideas for the group to look into. When people need help understanding something, Musa is always able to come up with a good example to help. He also usually explores the implications associated with the issue. Bailey usually handles conflict by getting others to meet "half way." Jazmine is the group's compass. She keeps the group on track and headed toward their intended and stated goals Zachary is the group cheerleader. He is the one who keeps the group moving ahead and accomplishing more. The group can always count on Emma to take care of the routine things like arranging seats or distributing materials for meetings. When members seem to be disengaging from participation (playing on their iPhones, drifting off), Peng encourages them to stay involved. Owen could be considered the group's secretary. He serves the group by documenting group discussions and outcomes and performs a "memory function."

Teams at Whole Foods Market ultimately compete against other teams and themselves as one method to improve performance. Which of the following is a likely outcome of this competition?

Constructive conflict

Functional conflict

David sometimes brings hard boiled eggs for lunch at work, which several of his coworkers do not enjoy the smell of. One day at work, David & his coworkers discussed how they could best share the break room space. They decided that on days David brought in hard boiled eggs, he would eat them in his office. Both Smitha & Lars were very passionate about their small business venture. When they were trying to decide on a location for their new storefront, the 2 had a very lengthy debate & somewhat heated discussion about the merits & drawbacks of each of their preferred location

Dysfunctional conflict

Don was having a great year in terms of his sales #s, but his team seemed to be struggling to hit their goals. Don went to Lai and told her he didn't think she was taking her job seriously & that perhaps she should focus on prioritizing her work over her petty personal life. Yaz & Jasper had great ideas for a new marketing campaign & their supervisor liked both of the ideas. During their discussion of which campaign they should ultimately choose, Yaz reminded Jasper that his last campaign was ridiculous & a terrible flop & that her campaigns were always the good ones.

The result of too much conflict in the workplace is usually indolence.

False

Commit to the team

Gina learns that she has been awarded a bonus because of her team's performance in the previous year. Instead of taking the bonus for herself as the team's leader, she shares it will all of the team members. A local blog wants to feature Wendell's team accomplishments in their upcoming post. They ask him for a photo of himself as the team's leader. He asks that the author instead use a photo of the entire team so that everyone is given credit for their efforts.

Spur competition among employees

HomeSafe sells and installs wireless home security systems in five districts across the Midwest. HomeSafe has about 20 sales reps in each district. At the end of each year, the top sales rep from each district wins an extra week of paid vacation time to use in the following year. To prevent everyone from passively agreeing with each other in quarterly department meetings, one person will now be required to openly point out all the possible things that could go wrong with each new project.

Bring positive emotions to the team

Mae refrains from discussing personal issues with her teammates because she knows it is best for the team that everyone keep those things to themselves. Bruno suggests that the team begin each meeting by celebrating something noteworthy that one of the team members has accomplished since the previous meeting.

Forming

Members aren't very trusting of one another; they are spending time assessing what their contribution will be to this particular group as this is currently unclear.

Norming

Members decide on their regular meeting days/times, rules about tardiness or nonattendance, and set expectations regarding how they will interact with one another.

Which of the following is not a reason why the groups of employees at Whole Foods Market stores are considered teams?

Members having hiring authority based on votes

Performing

Members of your eight-person team break off into similar groups of two or three and work on their subgroups' individual tasks

Storming

Members seem to be coming out of their shells, grouping into small alliances, and even arguing about the groups goals.

Avoiding

Milton always finds something petty to be upset about. Today Milton is complaining to you that he did not get a shiny new red stapler like his office mate did.

Norms: unwritten rules for team members

For his first team meeting, Graham bakes and decorates a beautiful batch of holiday cookies for his teammates. His boss pulls him aside before the meeting starts and tells him that he should think about how this will be perceived; others might think he has too much time on his hands and doesn't spend enough time on his work.

Dominating

Your co withdrew the funding you planned to use to put your employees up at a really fancy hotel on this week's work trip. Instead, you'll have to stay at a cheap motel & double up in rooms. You announce the disappointing news & quickly move on to other business. There's no point in fielding questions or complaints since the money just isn't there.

Bring in outsiders for new perspective

Your organization is in a rut. Everyone is doing the same things they've always done and there is nothing creative or groundbreaking happening. You have two employees retiring soon and decide to replace them with people from completely different industries to bring in novel perspectives and keep everyone on their toes.

As the team member overseeing and gathering information from the Community Manager and Driver Operations Manager, which maintenance role best describes the role for the General Manager?

coordinator

Ryan Graves was formerly responsible for developing new teams to start operations in new cities. These teams can best be described as which of the following?

formal and work teams

The three Uber employees in leadership roles for each city are considered a team rather than a group because they purposefully

have complementary skills

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Support team members

Violet is always willing to stay at the office after work to help new team members figure out how to use the company's complex software platform. Feng recently walked his team members through the broader organization's decision processed so that they could understand exactly why the team did not receive certain resources they had requested.

For a manager, building an effective team requires work, but the payoff is

a stronger, better-performing work unit

Performance goals & feedback

Carter meets individually with each of his team members every quarter to review performance and progress toward their objectives.

Integrating

MGT- CH 13 Leave the first rating STUDY Flashcards Learn Write Spell Test PLAY Match Gravity Group defined as 2 or more freely interacting individuals who share collective norms & goals & have a common ID. Formal group Group established by an org to accomplish specific goals 1/60 Previous ← Next → Flip Space Created by heatherheather92 Tags related to this set Business Management Hard Boiled Eggs Self Managed Teams Dysfunctional Conflict Your Progress With Progress, you can start studying the terms you still need to master in one click. Not studied Study Still learning Study Mastered Study Get access to all your stats, your personal progress dashboard and smart study shortcuts with Quizlet Plus.Unlock Progress Terms in this set (60) OriginalAlphabetical Group defined as 2 or more freely interacting individuals who share collective norms & goals & have a common ID. Formal group Group established by an org to accomplish specific goals Project team Works to address a particular problem or specific task. Team members can come from the same or diff departments. What makes a self-managed team unique Members of the team are given admin oversight for their task area. Virtual team Work together over distance.Communicate electronically.Work together over time. Group needs: Shared norms.Shared goals.2< freely interacting individuals.Common ID. Project team Meets as needed depending on the assignment.Meets virtually or ftf.Task or problem oriented. Storming stage: Individual personalities emerge & group members engage in conflict. Norming stage Conflicts are resolved, & friendships & harmony emerge. Group cohesiveness The "we feeling" that binds group members together Lark's co has been operating for several years, contracting w/ the gov to create solar arrays around the country. In a recent election, the admin changed & several contracts for solar arrays were cancelled. Lark has been meeting w/ his staff to figure out how to adapt to the lack of funds & keep the business going. Punctuated equilibrium Collaboration Sharing info & coordinating efforts among individuals to achieve a common objective A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of _____ among team members interdependence During which stage of group development would group cohesiveness be a factor? Norming W/in a team, individuals tend to assume either a ______ role based on the expectations of the team, the org, or themselves. Task or maintenance Norms General rules of behavior.Typically unwritten.Exert a powerful influence on group behavior. Which conditions support teamwork? Work that is considered meaningful.Being accountable to other team members. Creating a team charter An agreement among team members about how they will work together to make binding decisions & share accountability. Engaging in team reflexivity A process whereby team members evaluate the team's objectives, strategies, & processes. giving team members a voice The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues. Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members Connie's team members criticize her for being outspoken & for not keeping them informed of her progress as often as they think she should. Conflict Role Set of behaviors that people expect of individuals in a certain position. According to a 1970s study, work groups that experience too little conflict Lack creativity.Have apathy. Principal examples of conflict triggers. Personality differences.Cultural differences.Group differences. Interdependent actions taken by team members that turn inputs into collective outcomes are known as Team processes Sam & Eric don't get along well b/c Sam is very rigid & goes "by the book," while Eric is much more likely to bend the rules. Personality conflict. Intergroup conflicts are expressed how? Poorly defined job boundaries.Inconsistent reward systems.Power & influence discrepancies. When is spurring constructive conflict beneficial? Group members resistant to change.Dealing w/ an apathetic group.Facing high employee turnover. Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides & has them engage in role-playing to help them consider the decision from multiple perspectives. Programmed conflict. Personality conflict Interpersonal opposition based on dislike/disagreement among individuals Intergroup conflict Disagreement among work groups, teams, & departments Programmed conflict Designed to elicit different opinions w/o inciting personal feelings 5 Conflict handling styles Integrating, dominating, compromising, obliging, avoiding How much workplace learning is informal? 70% Usage of self-managed teams 80-81% Workers on at least one virtual team 85% Milton always finds something petty to be upset about. Today Milton is complaining to you that he did not get a shiny new red stapler like his office mate did. Avoiding Lauryl works hourly shifts at a restaurant & she isn't happy about her schedule for the upcoming week. You are Lauryl's coworker & offer to switch schedules w/ her this week. You don't have much going on outside of work this week, & 1 day in the future you may need a favor from her. Obliging Your co withdrew the funding you planned to use to put your employees up at a really fancy hotel on this week's work trip. Instead, you'll have to stay at a cheap motel & double up in rooms. You announce the disappointing news & quickly move on to other business. There's no point in fielding questions or complaints since the money just isn't there. Dominating Stanley & Phyllis are both top salespeople at their co. Both believe that the biggest, most important potential clients should be given to them. They decide that a good system is to alternate evenly- 1 important potential client goes to 1 of them, then the next goes to the other, etc. Compromising Your department has just been given a $4k end-of-year bonus. Everyone has an opinion on how it should be spent, including fancy new desk chairs, a big party, a new copy machine, & new laptops. You take a few days to evaluate the office's needs using historical data & discussing options w/ each employee individually before finally arriving at a decision that you believe everyone will see as the best decision for all in the group.

Lead by example

Bahir stresses to his team members the importance of self care over work. When he comes down with the flu, Bahir is tempted to go to the office anyway so as not to let his team members down. Instead he remembers his own words and takes a week off to recuperate. Anna wishes her teammates would feel more comfortable suggesting novel ideas. She realizes a good place to start is for her to model this behavior by putting her own ideas out there for her team to evaluate.

Trust

As a team manager, Leia makes a point to avoid speaking unkindly of team members to other team members, and she always sticks up for team members who are being treated unfairly.

Collaboration

Dominique focuses on rewarding her entire team's performance rather than individual team members' performance.

Collaboration and teamwork are the same thing.

False

Team composition

Javier hires team members that represent the wide array of diversity in his company's customer base

Roles: how team members are expected to behave

Ki is careful not to put certain personalities on the same team. For example, Lauryl and Hamad are both extremely solutions-focused and have little tolerance for pleasantries, chit-chat, or other activities that help group members bond. Ki usually doesn't assign them to the same project teams.

Obliging

Lauryl works hourly shifts at a restaurant & she isn't happy about her schedule for the upcoming week. You are Lauryl's coworker & offer to switch schedules w/ her this week. You don't have much going on outside of work this week, & 1 day in the future you may need a favor from her.

Adjourning

Members get together to discuss what they have learned and to share memories.

Motivation through mutual accountability and interdependence

Oscar gives team members the freedom to make important decisions on matters such as a team deadlines and resource allocation.

Change the organization's culture and procedures

People in your office seem to be afraid to try new things, so the comapny sets up a monthly brainstorming session where employees can safely present wild and innovative new ideas. The sessions happen after work hours, but everyone who attends and contributes at least one new idea gets to take the last Friday of the month off work.

Maintenance role

Quinn is the "sage" of the group—she is the person people go to for clarification on important issues. Minh is usually in the background as a passive audience member. Nia is well respected among the group and is thus the person that others go to for clarification on the groups' values. Lucas makes note of the group's processes and dynamics and comments on them Emeldi is the person the group looks to when it is time to pull together their ideas and suggestions Miranda keeps the group together. She fosters this solidarity when she accepts others' points of view and offers them praise. Jalen is sometimes the group's "class clown." When there is a conflict, he is there to help either through reconciliation or with his sense of humor. Arati is the person who evaluates the groups' accomplishments for criteria logic and practicality. Pedro is the group member who examines the quality of the group's processes.

Effective team processes

Selena holds a 15-minute informal chat session at the end of each team meeting where all team members are expected to express the things that are bothering them, issues they are having with team members, and so on.

Based on the case, store teams at Whole Foods Market are what type of team?

Self-managed

Use programmed conflict

Some of your employees want to bring the company's training program entirely online, while others think that it is best to keep a face to face component in addition to offering a few online sessions. Due to resources constraints, the company can only choose one option. The executives decide to assign one upper manager to argue for option 1 and another to argue for option 2. This will help them gather the necessary facts to make a final call.

Compromising

Stanley & Phyllis are both top salespeople at their company. Both believe that the biggest, most important potential clients should be given to them. They decide that a good system is to alternate evenly- 1 important potential client goes to 1 of them, then the next goes to the other, etc.

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

True

Today, teamwork is considered the cornerstone of future management.

True

If a Driver Operations Manager was to utilize her analytics skills on a team, what role would that person most likely fulfill?

evaluator

For Melanie Curtin's team, which has their all-team meetings via Skype, which of the following are most important?

information and skills

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

If Tom Neal, the store team leader in Glastonbury, England, empowers his team to accomplish more, he is performing a ________ role.

task

A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team