ch 13 org B

_____ power represents the compliance that is achieved based on the ability to distribute positive benefits that others view as valuable.

Reward

for a person to be reorganized as having a high degree of political skill, he or she must have the ____.

ability to influence others to enhance their own objectives

which of the following is an organizational factor that increases illegitimate political behavior?

allowing significant time to pass between the time of an action and its appraisal

which of the following defensive behaviors involves rigorously documenting activity to project an image of competence and thoroughness?

buffing

which of the following would be considered a hard tactic?

coalition

_____ power is based on the fear of the negative results from failing to comply

coercive

in the last one week, May and Phyllis have been putting in extra hours at work so that the project assigned to them by their manager is completed well within time. though the manager was due to assign two more people to this project, he had not done so. as a result, may and phyllis, who were having to do double their routine workload, went and complained to the division manager. May was promptly suspended from work for complaining about her immediate supervisor. this represents the operation of ____ power.

coercive

which of the following types of power is likely to be negatively related to employee satisfaction and commitment?

coercive power

which of the following impression management techniques used ingratiation?

conformity

which of the following power tactics involves increasing the target's support by involving him or her in decision making?

consultation

which of the following power tactics is more effective when the audience is highly interested in the outcomes of a decision process?

consultation

in the last month, stacey, an intelligent and astute employee, has finished only half the work she was scheduled to complete. in addition, she has been taking frequent leaves, citing her ill health as the reason, but her manager suspects she has been playing truant. When the manager confronted her about her pending work, stacey gave excuses: the work was time-consuming, she was unwell, and it was not a high-priority project in the first place. in this case, stacey is using an ____ impression management technique

defensive

reactive and protective behaviors designed to avoid action, blame, or change are termed:

defensive behaviors

Levin and Co. is a group of oil refineries that has been in the news recently. The company had to stop production for over two weeks becasue their key supplier refused to sell them crude oil at the old prices. Even after rounds of negotiations, the supplier refused to give in to the demands of Levin and Co., and finally, though abundant, could not provide the quantities the company demanded at such short notice. This shows the role of ___ in increasing the power one enjoys.

dependence

power is a function of:

dependence

which of the following is a self-focused impression management technique?

enhancement

Winston Mayer is a sales manager for a large company producing beverages and ready-to-eat meals. Winston is often seen working late and on weekends although the company stipulates a five-day workweek. Winston justifies his working extra by claiming that "in sales, one cannot afford to waste a minute" and he is often condescending when subordinates take their allotted time off. He frequently speaks to his manager about the deals he finalizes when he is working beyond the normal working hours to prove his point. From the information provided, we can say that Winston is using ________ as an impression management technique here.

exemplification

____ power is influence wielded as a result of proficiency, special skill, or knowledge.

expert

which of the following is an assertive impression management technique?

flattery

the two general groupings into which power may be categorized are:

formal and personal

which of the following is a differentiating factor between power and leadership?

goal compatibility

if an individual ____, then he or she is less likely to engage in illegitimate political behavior

has invested a lot in the organization in terms of time and efforts

which of the following differentiates between high self-monitors and low self-monitors?

high self-monitors tend to mold their appearance and behavior to fit each situation, while low self-monitors tend to present images of themselves that are consistent with their personalities

which of the following statements is true regarding power?

if A has the capacity to influence the behavior of B, then A is said to have power over B

the power tactic of using flattery and creating goodwill before making a request is known as:

ingratiation

which of the following is true with regard to leadership?

it focuses on downward influence on followers

which of the following defensive behaviors involves developing explanations that lessen one's responsibility for a negative outcome and apologizing to demonstrate remorse?

justifying

which of the following is a feature of power?

lack of goal compatibility between leaders and followers

which of the following factors can lead to greater probability of sexual harrasment at the workplace?

large power differentials

when the audience does not care about the outcomes, using a combination of ___ can help lessen negative reactions to the feeling that one is dictating outcomes.

legitimacy and ingratiation

which of the following statements is true regarding legitimate power?

legitimate power is broader than the power to coerce and reward

political behaviors usually ___

lie outside of an individual's specified job requirements

rational persuasion is a power tactic that involves the use of:

logical arguments and factual evidence

employees exhibiting which of the following features are more likely to engage in political behavior?

machiavellian personality

which of the following can be used to understand how power and politics in an organization can help you achieve your career goals?

political mapping

____ occurs when people within organizations use whatever influence they can to taint the facts to support their goals and interests

politicking

which of the following factors contributes to political behavior in the organization?

presence of limited resources in the organization

which of the following power tactics uses warnings and threats and is typically the least effective of all the power tactics?

pressure

which of the following is a defensive behavior that is used to avoid change?

preventing

____ is the only tactic effective across organizational levels

rational persuasion

which of the following types of power can be categorized as personal power?

referent

under the zero sum approach, rewards are distributed such that:

rewards increase for a group at the expense of loss for another group

placing the blame for negative outcome on external factors that are not entirely blameworthy is known as:

scapegoating

legitimate power is directly based on ____

structural position of the manager in the organization

research on power is likely to provide information on the most effective ____

tactics for gaining compliance of employees

dependence would be low when ___

the goods have substitutes

which of the following is true with regard to bases of power?

the personal sources of power are most effective for increasing employee performance and satisfaction

Joanna Mills has recently been promoted to the position of a project manager at Palmer Inc., a software development firm. As a project manager, she now has the authority to delegate work, provide supervision and feedback, and monitor employee performance. Ever since her promotion, she has been preparing herself to guide her subordinates in different project activities. However, she feels that the employees do not proactively approach her for help. Which of the following, if true, would best explain this situation?

the sole criterion for Joanna's promotion was her effectiveness in meeting individual targets

buck passing is seen when an employee:

transfers responsibility for the execution of a task or decision to someone else

to avoid politicking during performance evaluations, an organization should:

use objective criteria

which of the following is an organizational factor that increased illegitimate political behavior?

zero-sum reward practice