Ch 14 Management Quiz

One advantage of a centralized organization is that it:

results in a strong corporate image and a uniform approach to customers.

At Blyrie Technologies, a leading spare parts manufacturing firm, a few workers were injured on the job. Following this, its management decided to implement certain changes in the workplace. It provided the workers with enough protective gears, health insurance plans, and life insurance. According to Maslow's hierarchy of needs theory, Blyrie Technologies is motivating its employees by meeting their _____.

safety needs

The ___refers to the number of people a manager supervises.

span of control

The span of control is also called _____.

span of management

______refers to highlevel, long-term planning that establishes a vision for a company, defines long-term objectives and priorities, determines broad action steps, and allocates resources. SUBMIT

strategic planning

_____ refer(s) to action plans that help an organization achieve its goals by forging the best fit between the firm and the environment.

strategies

Nursing jobs usually have a high level of _____ due to the fact that the work performed by nurses has a large and direct impact on the welfare of others.

task significance

Span of control refers to:

the number of people a manager supervises

_____assume that employees dislike work, prefer to be directed rather than use their own initiative, and that motivation is best accomplished by threats and coercion.

Theory X managers

Juan, the CEO of a technological firm, believes that the firm's employees are intelligent, creative, and hardworking. He is convinced that they are passionate about their work, and they can be further motivated through rewards. In this scenario, Juan's views about his workers is consistent with _____ assumptions.

Theory Y

In the context of strategic planning. Which of the following is true of mission statements?

They provide a clear, long-term focus for an organization

A control process must establish clear performance standards, measure actual performance against standards, and taking corrective action if necessary.

True

First-line managers are typically involved with operational planning.

True

Managers with strong technical skills have expertise in a specific functional area or department.

True

What is the difference between an autocratic leader and a democratic leader?

An autocratic leader issues orders without consulting his/her followers, while a democratic leader issues orders after consulting his/her followers.

In the context of the Maslow's hierarchy of needs theory, which of the following satisfies an individual's self-actualization needs?

An interesting and demanding task

_____ leaders hoard decision-making power for themselves and typically issue orders without consulting their followers.

Autocratic

Liza, a trainer, is explaining the formal structure of an organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n) _____ to help employees understand how they and their jobs fit within the broader organization.

organization chart

includes managers who directly supervise nonmanagement employees. CONTINUE

First-line (supervisory)management

Carl works as the manager of a functional department at EasyTech Inc. Which of the following describes his span of control?

The number of employees who are under Carl's supervision.

_____ refers to the ability to grasp a big-picture view of the overall organization and the relationship between its various parts.

Conceptual skill

Sharon started her career as a shift leader at Timeline Vintage. Over the years, she moved up the management hierarchy and was recently promoted to a position in top-level management. In her new position, she strategically plans, interprets marketplace trends, and plans for the future of her organization. Which of the following management skills does Sharon demonstrate in her new position?

Conceptual skills

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

Contingency planning

_____means monitoring performance of the firm--or individuals within the firm--and making improvements when necessary

Controlling

Copeland Inc. conducts a SWOT analysis to evaluate its competitive position. As a part of the SWOT analysis, which of the following findings is the firm most likely to classify as an opportunity?

Copeland Inc. has identified an emerging trend that it can use to enter a new market segment

Which of the following leadership styles typically provides customers with a balance of consistency and flexibility, which works across a wide range of industries?

Democratic

Which of the following statements is true of expectancy theory?

Employees will not be motivated if their efforts do not lead to reward

_____ theory proposes that perceptions of fairness directly affect worker motivation.

Equity

_____ is a motivation theory that proposes that perceptions of fairness directly affect worker motivation.

Equity theory

Who among the following is most likely to experience higher levels of job autonomy?

Esther, who has considerable freedom and authority in her role as a project coordinator

According to Maslow's hierarchy of needs theory, benefits like healthcare plans and life insurance serve to satisfy the esteem needs of employees.

False

In the context of controlling, managers should avoid defining objectives in specific numerical terms.

False

Organizations that want to improve the morale of employees tend to use a high degree of centralization.

False

The line approach is best suited for medium-sized and large companies as this structure makes expert advice and support available for all workers.

False

Theory Y managers believe that fear is a motivating factor for workers.

False

Frank is a U.S. Marine platoon sergeant. His job is to manage and supervise the commanding officer of his platoon who will, in turn, lead the unit that engages directly with the enemy during war. Given this information, which of the following is true of Frank's role according to the management hierarchy?

Frank is a middle-level manager.

_____set objectives for their followers, but they give their followers freedom to choose how to accomplish those goals. CONTINUE

Free-rein leaders

An advertising agency has four departments: finance, creative, human resources, and client servicing. According to which of the following categories is the agency departmentalized?

Functional

During his tenure as the manager of a large toy store, Barry developed strong technical skills. He will soon be promoted to the position of regional manager for several branches of the toy store. Barry's boss informs him that in this new role, he will need to communicate, coach, and motivate other managers. In this case, which of the following management skills is his boss describing?

Human skills

In the context of goal setting in an organization, which of the following goals can be categorized as a weak goal?

Increasing the company's market share

Which of the following statements is true of contingency planning?

It focuses on the issues that are most probable and most potentially harmful

In the context of line-and-staff organizations, which of the following is a difference between line managers and staff managers?

Line managers supervise the functions that contribute directly to profitability, whereas staff managers supervise the functions that provide advice and assistance to the line departments

Patricia is the Managing Director of Crimson Electronics, an Ohio-based company. Which of the following, if true, would indicate that she uses a democratic approach to leadership?

Patricia takes into consideration the feedback and opinion of all employees before making a final decision.

Dallas Manufacturing Inc. is an American firm that manufactures and distributes household appliances. Which of the following plans of the firm can be categorized as an operational plan?

The production department of Dallas Manufacturing Inc. plans to fix schedules for employees on a weekly basis

Craig is the manager of a team of sales agents at C&K Realtors. He uses Maslow's hierarchy of needs theory and identifies that his team members have low motivation levels because their esteem needs are not satisfied. Which of the following initiatives in the workplace is most likely to enable Craig to satisfy the esteem needs of his team members?

Recognizing and praising team members who work well

Which of the following is a difference between strategic planning and tactical planning?

Strategic planning is done by top-level managers, whereas tactical planning is done by middle-level managers

Which of the following is most likely to be a first-line management title in a large company?

Supervisor

_____ refers to specific, shorter-term planning that applies strategic plans to specific functional areas.

Tactical planning

_____ refers to expertise in a specific functional area or department.

Technical skill

Autocratic leadership tends to be the best option when:

a quick decision is the top priority

The management hierarchy typically creates an inverted pyramid, with a larger number of top managers above and a small number of supervisory managers.

false

Kate supervises a group of experienced research scientists at a pharmaceutical company. The scientists have doctorate degrees in different fields and are working together to develop a drug that will reduce the spread of skin cancer. Kate has set the objectives for the group and has given the scientists freedom to choose how they will accomplish these goals. In this scenario, Kate is a _____.

free-rein leader

Miltridge InfoTech, a software firm, gives its employees clear, specific, and attainable goals. It continually monitors and keeps track of employee performance. From the information given, it can be said that the company:

has an effective control system in place.

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

hybrid departmentalization

In the context of the management function of controlling, which of the following characterizes a good objective?

it should be challenging

A _____ typically has a clear, simple chain of command from top to bottom.

line organization

A _____ creates flexibility as it brings together specialists from different areas of a company to work temporarily on individual projects.

matrix organization

Howard solution Inc. is a New York-based audio technology company. The firm has a fluid structure. At the firm, each project team consists of employees from various departments, such as marketing, advertising, finance, and production. The members of a project team report to the project lead and the managers of their own departments. This indicates that the firm has a_______

matrix organization

Andrew is the manager of the human resources department of Kayton Information Inc., a medium-sized information technology firm in Chicago. His role involves overseeing lower-level managers. Andrew regularly coordinates with the managers of other departments. He also reports to the chief executive officer, president, and vice president of the firm. Andrew is most likely to be a part of the _____.

middle management

Douglas McGregor proposed that managers should use Theory Y assumptions:

to capitalize on the intelligence of the workers they supervise.

In the context of Maslow's hierarchy of needs theory, a self-actualization need is a need:

to realize one's fullest potential

In the management hierarchy, _____ includes managers who set the overall direction of a firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

top management

Departmentalization refers to breaking workers into logical groups.

true

Theory X and Theory Y refer to a motivation theory that suggests that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values.

true

To create meaning and urgency, a firm's strategic goals should be linked to a specific deadline.

true