Ch. 19 Instruction and Procedures
A usability evaluation is appropriate for instructions but not procedures
F
Be careful to avoid redundancies between the visual and verbal information in instructions
F
Introductions are unnecessary for instructions
F
The audience for procedures is typically people who are not already familiar with the task
F
The steps in procedures must always be numbered
F
To avoid cluttering your instructions, use as few transitional phrases as possible
F
A common format for online instructions is a PDF file
T
Accessible design is important for instructions
T
Instructional brochures should contain both text and visuals
T
Standard Operating Procedures help ensure that all work is done with the same accuracy and precision
T
Three kinds of notices that you may include in procedures to ensure consumer safety are cautions, warnings, and danger notices.
T
Visuals that use simple line drawings, arrows, and call-outs but no text are called wordless instructions
T
