CH 5 questions

providing language assistance to employees

-assists employers in improving safety and customer satisfaction. -can help english speaking as well as spanish speaking employees -improves employee relations. -D. ALL OF THE ABOVE

racial profiling and customer abuse and mistreatment

-partly result from poor management practices and lack of supervision. -are ways in which organizations participate in and facilitate unequal treatment of people based on their race or ethinicity. -can result in widespread negative publicity against organizations. D. ALL OF THE ABOVE

In terms of race and ethinicity

A. many Hispanics are White in race, yet Hispanics are included in the "people of color" category. B. Many Latinos view their race as cultural, variable, and contextual. C. Confounding of race and ethnicity among Hispanics can create a double jeopardy, in which they experience discrimination based on skin color as well as ethnicity. D. ALL OF THE ABOVE

Which of the following statements is true about Hispanic women at work?

Hispanic women tend to work in female-dominated positions with other women of color.

in terms of access and treatment discrimination, which of the following is true of hispanics?

Research has shown clear patterns of access and treatment discrimination against Hispanics.

Which of the following is not true of bilingualism?

Training managers to speak Spanish is expensive and counter-productive for employers.

hispanic women

are more likely to experience employment hardship than non hispanic white women

hispanic immigrants

are sometimes exploited by employers due to their immigrant status

differences in deferred adjudication rates discussed in the florida state study

can negatively affect the ability of latinos and blacks to obtain employment when compared with whites

regarding low status and low skilled workers,

fair treatment may translate into recruiting, retention and productivity gains

In the Central Station Casino case about english only rules

hispanic employees were harassed for speaking spanish

In terms of marketing to latinos, in the hispanic opinion tracker study,

hispanics were more likely to report stronger enthusiasm about shopping than other survey participants

in investigating hispanic representation in managerial and professional occupations, researchers found

language proficiency is one the strongest predictors of working in a managerial or professional job for hispanics and whites

in terms of the education attainment of latinos,

more cuban americans have at least a college degree than mexican americans

which of the following is true of latinos in the US?

the majority of the hispanics in the us are of mexican origin

In the walmart case involving immigrant labor,

the us government alleged that walmart knowingly hired illegal immigrants from mexico, eastern europe and other countries

Repatriation of people of Mexican descent between 1929 and 1939

was part of an effort to free up jobs during the depression era

Employers may require english only rules

when necessary for communications with customers who only speak english