Ch. 5 Stress

Ted has always been a hard-driving, competitive individual. He talks fast, walks fast, eats fast, and gets angry fast. Ted would likely be described as exhibiting the Type ____ Behavior Pattern.

A

The transactional theory of stress attempts to explain stress in terms of three components: perception, _______, and response.

appraisal

In her job as an annuity specialist at a financial services firm, Raquel regularly fields calls from clients who want to make withdrawals or reallocations. Since she perceives these duties to be routine, how would she categorize these less stressful duties?

benign job demands

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress?

coping

Pascal fully intended to finish the quarterly sales report by the end of the day but is repeatedly interrupted by phone calls and questions from coworkers. What type of hindrance stressor is Pascal experiencing?

daily hassles

What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed?

daily hassles

What is the first step in managing stress?

determining the amount of stress in an organization and its causes

What is the term for employer practices that are intended to help employees with personal problems, such as alcohol and drug dependencies, financial problems, or marital difficulties?

health and wellness programs

People who experience higher levels of ________ stressors tend to have lower levels of organizational commitment.

hindrance

The type of stressors that most often trigger negative emotions, such as anxiety and anger, are known as _______ stressors.

hindrance

What is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They divide the single librarian position, salary, and employee benefits proportionately. What is the name for this type of arrangement?

job sharing

Which of the following are examples of cognitive coping?

-after a terrible day at work, Bettina considers quitting her job -before meeting with an important customer, Alicia visualizes herself getting the order.

Which of the following behavior characteristics are exhibited by individuals with the Type A Behavior Pattern?

-constant sense of urgency -hard-driving and competitive

Which of the following are psychological strains that result from stressors?

-irritability -depression

Which of the following are supportive practices that help employees manage and balance their role demands?

-telecommuting -compressed workweeks -flextime

What are major factors in determining why employees experience differing levels of stress?

-the personality type of the employee -the amount of social support the employee receives -the nature of the stressors

High blood pressure, gastrointestinal problems, headaches, and heart disease are examples of _______ strains caused by stressors.

physiological

What term describes strains that result from stressors affecting the healthy or normal functioning of the systems of the human body?

physiological

Dester's company announced that it would be cutting 30% of the workforce by the end of the quarter. Since then, Dester has been depressed and anxious. Dester is suffering _______ strains as a result of this employment situation.

psychological

A college offers faculty members a semester's paid leave if they wish to participate in a volunteer abroad program or volunteer at a non-profit organization. What is the term for this type of leave?

sabbatical

primary appraisal answers the question "Is this stressful?" and the _________ appraisal poses the question "What should be done?"

secondary

What is the term for the negative consequences associated with stress?

strains

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing?

stress

High-level executives and managers often feel physical and mental effects due to the _______ caused by their demanding jobs.

stress

psychologists use the term _______ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances

stress

In a ______ ______, managers study the positions in their workplaces to determine if stress is negatively impacting employees.

stress audit

How do hindrance stressors affect job performance?

they create negative feelings about the job

Hospitals may offer stress management programs for its employees to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of program?

training intervention

True or false: Employees can have different reactions to identical stressors as the result of a number of factors, such as perception, appraisal, and the degree of social support they receive.

true

The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. What type of work challenge stressor does this demonstrate?

work complexity

What is the term for the amount of obligations a worker has regarding others?

work responsibility

Anna is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she relieves her tension by throwing her textbook across the room. What type of coping mechanism does Anna display?

behavioral