Ch 6: Designing a Motivating Work Environment

Which of the following statements is true regarding cultural aspects of motivation in a work environment?

Chinese employees are very motivated when goals are very difficult.

Which of the following statements regarding performance incentives is accurate?

Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company.

Which of the following statements regarding goal setting and ethics is true?

Research shows that teachers who are rewarded for their students' success may give their students answers during tests to improve the test scores.

*Which of these are ways that REI shows a commitment to keeping and engaging employees?

Yay-days, profit-sharing, town hall meetings, and online campfire meetings.

*Which of these is NOT one of the job components that research indicates increase the motivation of a job?

Creativity

Which of the following statements regarding SMART goals is correct?

Effective goals tend to be aggressive but achievable.

Which of the following statements regarding the relationship between feedback and performance is true?

Feedback is detrimental to performance in about one-third of the cases.

Which of the following is accurate for goal setting?

Management commitment is key to successful implementation of MBO programs.

Which of the following is an advantage of job rotation?

a. employees become cross-trained due to their movement between jobs. b. managers have greater scheduling flexibility in a job rotation system. c. employees experience less boredom in a job rotation system. d. all of the above. answer: d. all of the above.

According to the formula for the motivating potential score of a job, the most important elements in deciding motivation potential are

autonomy and feedback.

*Forced ranking systems like those used by Intel and Uber,

can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.

360-degree feedback is

designed to provide feedback for developmental purposes.

Judgment based on evidence refers to

documenting performance problems and using factual evidence in rating performance.

*To improve overall performance management, in addition to performance appraisals, a company should use

frequent one-on-one meetings.

Which of the following psychological states has research identified as the most important for employee attitudes and behaviors?

meaningfulness

Conducting an effective performance appraisal meeting

is facilitated if the rater has empathy for the employee.

Which of the following factors has the most influence on worker motivation?

job design

Olaf works on an assembly line in an Oslo factory. Last month the assembly line processes were overhauled. Olaf is still responsible for soldering electrical contacts on an appliance component, but now he is also expected to review each component for quality defects after he solders. If he notes any defects, he can place the component in the scrap bin. If he scraps five such pieces in succession, he is permitted to press an emergency button above his station, which stops the assembly line completely. This job re-design is a reflection of the _____ ______________ philosophy.

job enrichment

Renaldo is preparing to rate Marquez on his annual performance evaluation. As he looks at the first item, Renaldo thinks about the meeting he had with Marquez last week. Marquez shared with Renaldo that his wife was quite ill and that there may be days when he would be called to the hospital unexpectedly. Renaldo knows that a poor review will cost Marquez his bonus which Renaldo knows would be very difficult for Marquez financially. Based on this, Renaldo may give Marquez ratings that show ______________ bias.

leniency

Task significance refers to

whether a person's job substantially affects other people's health, work or well-being.