Ch. 6 Smartbook and Quiz

Setting organizational goals, developing strategies to reach these goals, determining resources needed, and setting precise standards are all tasks associated with the ____ function of management.

planning

The management function that anticipates trends, then determines strategies and tactics to achieve them is ____.

planning

______ is a key management function because accomplishing the other functions depends heavily on it.

planning

____ leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions.

participative

A SWOT Analysis is a(n) ______ tool used to analyze an organization's strengths, weaknesses, opportunities, and threats.

planning

The difference between leaders and managers is that establish ___ a vision and corporate values, while ___ carry out that vision.

leaders, managers

The definition ___ ___ of states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

conceptual skills

The process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals is called ___ ___

strategic planning

Within the planning function, a SWOT analysis identifies, in part, a firm's

strengths and weaknesses.

As a manager for the northeast region, Yeung oversees the work of six pharmaceutical sales representatives. She is responsible for developing plans to help the region meet its strategic objectives as well as rewarding her employees when they meet their sales objectives. What level of management has Yeung achieved?

middle management

The definition ____ ____ of states: the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

middle management

___ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

planning

A mobile veterinary business, Healing Pets at Home, created a mission statement long before it opened its doors for business. The mission statement referred to the unique characteristic of the business: a traveling pet unit whose veterinarians went to the home of the pet owner, rather than the pet owner bringing the pet to the clinic. What other criteria should be considered for the mission statement?

A description of the customers it serves and a statement about its social responsibility to the area where it operates

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

______ leadership is a leadership style that involves making managerial decisions without consulting others.

Autocratic

Which of the following tasks are associated with the leading function of management?

Clarifying policies to reach objectives Guiding and motivating employees

Which of the following tasks are associated with the planning function of management?

Determining resources needed Setting organizational goals Developing strategies to reach those goals

Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate?

How managers are changing to progressive team leadership

Which of the following tasks are associated with the leading function of management?

Motivating employees to accomplish organization goals

Which of the following tasks are associated with the organizing function of management?

Preparing an organizational chart

Which of the following tasks are associated with the organizing function of management?

Staffing the organization Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Preparing a structure showing lines of authority and responsibility

Currently, the leadership trend is to empower employees. When a leader empowers employees, that leader is giving them:

as much freedom as possible to become self-directed and self-motivated

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) ___ .

decision

Which characteristic of being a leader is exhibited by the leader's willingness to transform the way the company does business so that it becomes more effective and efficient?

embrace change

When you give employees as much freedom as possible to become self-directed and self-motivated you ____ them.

empower

As an experienced worker, Carlos used to see his manager gather the team each morning to assign individual tasks, then closely supervise employees. Lately, his manager consults team members, leaves many decisions to them, and helps those who struggle. This example demonstrates how the roles of managers are:

evolving

While many traditional measures of success revolve around the firm's financial performance, it is also important to gauge the satisfaction of the firm's dealers and end users, otherwise known as the firm's

external customers.

The broad, long-term accomplishments an organization wishes to attain are its ___

goals

The definition of _____ states: the broad, long-term accomplishments an organization wishes to attain.

goals

Once known as "directing," the__________ role of management means creating a vision for the organization and empowering employees to become self-directed and self-motivated.

leading

___ is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

leading

Tactical planning is usually done by

lower level managers teams of lower level managers

The control function of management

measures performance relative to the planned objectives and standards takes corrective action when necessary rewards people for work well done

A mission statement should address an organization's

self-concept, philosophy, long-term survival needs, customer needs, social responsibility, nature of its products or services

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n)______ plan.

tactical

The type of planning that involves developing detailed, short-term statements about what is to be done, who is to do it, and how is referred to as __________ planning.

tactical

Walt is a supervisor in a small automotive shop. He spends a lot of his time training some workers while helping others solve some of the problems they have in doing their jobs. He also runs the diagnostic machine. Walt spends time on __________ skills.

technical

The definition ___ ___ of states: skills that involve the ability to perform tasks in a specific discipline or department.

technical skills

Strategic planning is done by ___ level management.

top

A ___ gives an organization a sense of purpose and a set of values that unite workers.

vision

A company's ___ is a broad explanation of why the organization exists and where it is trying to go.

vision

Measuring performance relative to planned objectives and standards is part of

controlling

Finding the right information, keeping information in a readily accessible place, and making the information known to everyone in the firm is ___ ___

knowledge management

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is ___.

staffing

Select the statement that best substantiates why we say, "The role of management is evolving."

Contemporary managers will focus on collaboration and continue to emphasize the team approach to work.

The management function known as organizing

designs the structure of the organization places employees and resources where they will be effective in achieving the organization's goals creates an organization chart showing lines of responsibility and authority

The first step in developing a knowledge management system is

determining what knowledge is most important.

"We believe in creating loyal customers by providing a superior experience at a great value. We are committed to direct relationships, providing the best products and services based on standards-based technology, and outperforming the competition with value and a superior customer experience." This statement reflects this firm's

mission statement.

A(n) ___ is a specific, short-term statement of how to achieve the organization's long-term ___ .

objectives, goals

The definition of ______ ______ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives.

operational planning

The function of management designs the structures and systems in which everyone works together to achieve the organization's goals and objectives.

organizing

The ___ function measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

control

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is ____.

management

Which leadership style focuses on making decisions without consulting others?

autocratic

Most businesses follow a logical process when performing the planning function. It is important to understand __________ before embarking upon creating future long-term goals, objectives, and strategies.

the current situation