Ch 6 Therapeutic Communication

What of the following is a concrete message? a. Help me put this pile of books on Marsha's desk b. Get this out of here c. When is she coming home? d. They said it is too early to get in

Help me put this pile of books on Marsha's desk

When the client says, "I met Joe at the dance last week." what is the best way to ask the client to describe her relationship with Joe? a. Joe who? b. Tell me about Joe c. Tell me about you and Joe. d. Joe, you mean that blond guy with the dark blue eyes?

Tell me about you and Joe.

The advantages of assertive communication are (Select all that apply): a. all persons rights are respected b. it gains approval from others c. it protects the speaker from being exploited d. the speaker can say "no" to another persons request e. the speaker can safely express thoughts and feelings f. the speaker will get his or her needs met

all persons rights are respected, it protects the speaker from being exploited, the speaker can say "no" to another persons request, the speaker can safely express thoughts and feelings

Client: I was so upset about my sister ignoring my pain when I broke my leg. Nurse: When are you going to your next diabetes education program? This is a nontherapeutic response because the nurse has: a. used testing to evaluate the clients insight b. changed the topic c. exhibited an egocentric focus. d. advised the client what to do

changed the topic

"Earlier today you said you were concerned that your son was still upset with you. When I stopped by your room an hour ago, you and your son seemed relaxed and smiling as you spoke to each other. How did things go between the two of you?" This is an example of which therapeutic communication technique? a. consensual validation b. encouraging comparison c. accepting d. general lead

consensual validation

"Why do you always complain about the night nurse? She is a nice woman and a fine nurse and has 5 kids to support. You're wrong when you say she is noisy and uncaring." This is an example of which nontherapeutic communication technique? a. requesting an explanation b. defending c. disagreeing d. advising

defending

Client: I had an accident. Nurse: Tell me about your accident. This is an example of which therapeutic communication technique? a. making observations b. offering self c. general lead d. reflection

general lead

"How does Jerry make you upset?" is a nontherapeutic communication technique because it: a. gives a literal response b. indicates an external source of the emotion c. interprets what the client is saying d. is just another stereotyped comment

indicates an external source of the emotion

Which of the following are examples of a therapeutic communication response? Select all that apply. a. don't worry, everybody has a bad day occasionally b. I don't think your mother would appreciate that behavior c. let's talk about something else d. tell me more about your discharge plans e. that sounds like a great idea f. what might you do the next time you're feeling angry?

tell me more about your discharge plans, what might you do the next time you're feeling angry?