Ch 7

Which of the following is a possible diagnostic activity within organization development?

Questionnaires b. Attitude surveys c. Archival data d. Conversations with managers e. All of these. ANS: E

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Recognizing the need for change

Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule. HR recommends working remotely one day a week. This is a(n) ____ force for change.

internal

A firm's reward system

intrapreneurship.

The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker of BlackBerry was in the ____ phase of the innovation process.

launch

Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique

life and career planning.

Substantive modification of any part of an organization is known as

organization change.

Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change.

planned

When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss. As a result of ____, the director was resistant to the change.

threatened self-interest

Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is

uncertainty.

In general, the most common cause of worker resistance to change is

uncertainty.

Which of the following is an example of an organization's change in technology and operations?

Adoption of automated information systems

Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run?

Different perceptions

RIM knows there are less apps for Blackberry than there are for Apple, Android phones. RIM wants to close the gap by 10% in one year. RIM is in which step in the change process?

Establishment of goals for the change

According to the Lewin model, building a new plant in Texas is an example of which step in the change process?

Implementing the change

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Maturity

Which of the following exemplifies the first step in the comprehensive organization change model described in the text?

Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits

Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text?

Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results

An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process?

Refreezing

Which of the following is NOT a reason why employees are resistant to change?

Risk propensity

General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used to pay the US government for money spent rescuing the car company. Filing the documents was part of which step in the change process?

Selection of appropriate change technique

The idea that organization change may have substantial effects extending far beyond the area in which the change actually takes place relates to one of the integrative management theories presented earlier in the text. What is that theory?

Systems theor

J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using?

Team building

Which of the following might be a goal for change for an organization?

To increase sales by 5% b. To open a new plant c. To identify a merger opportunity d. To improve customer satisfaction e. All of these. E

What stage of the Lewin model of organization change is exemplified by managers letting people who will be affected by an impending change know the reasons for the change?

Unfreezing

Which of the following represents organization change by means of change in technology/operations?

Upgrading the management information system

Studies of the organization change process found that participation

increases productivity and cooperation.

The steps in the reengineering process do NOT involve

changing the firm's competitors.

Boeing has internal consultants who help executives learn about how others see them and improve performance for the future. Boeing is using the OD technique

coaching and counseling.

Siemens communications department started working remotely one day a week. It was a change in

design.

GE determined it could better service its customers by implementing a quality initiative called six- sigma. Its first step is this process would be to

develop goals and a strategy for this reengineering.

The steps in the reengineering process involve

developing goals and a strategy for reengineering. b. creating a sense of urgency. c. re-creating the organization. d. using top management to play a major role in the effort. e. All of these. E

The first stage of the organizational innovation process is

developing.

The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as

diagnostic activities.

Andrea has worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change.

different perceptions

Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using ____ as a means of overcoming resistance to change.

education

After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____ to try to change the minds of their opposition.

education and communication

In the reengineering process, the first step is setting goals and developing a strategy. The second step is

emphasizing top management's commitment to reengineering.

The normal process within an organization that leads to a system decline is known as

entropy.

Reengineering is needed when an organization

experiences entropy.

Recession is a(n) ____ force for change.

external

Unions negotiating for higher wages is a(n) ____ force for change.

external

When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an example of a(n) ____ force for change.

external

A force-field analysis identifies

factors that facilitate and hinder organization change.

In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called

force-field analysis.

Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation. Ford started offering drivers training sessions to establish a reputation for safety and quality. This is a ____ innovation.

process

Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio capability. If the cell phones change it would be a ____ innovation.

product

A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously.

product champion

The Kindle was the first eReader. It was a(n) ____ innovation.

radical

Reengineering involves

radical redesign. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 134 b. cost. c. all aspects of a business. d. time. e. All of these. E

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as

reengineering.

Adopting computers in offices is the technology and operations area of organizational change. However creating a new computing department to support use of the new computer system is part of the ____ area of change.

structure and design

When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of

technology and operations.

The process used by an organization to transform inputs into outputs is known as

technology.