Ch. 7 Smart book

Which three tasks are associated with the management function known as organizing?

-Organizing designs the structure of the organization -Organizing creates an organization chart showing lines of responsibility and authority -Organizing places employees and resources where they will be effective in achieving the organization's goals

What three positions are considered as top management in an organization?

Chief Financial Officer Chief Executive Officer Chief Operating Officer

What are two reasons a firm would use a SWOT analysis?

-to evaluate the strengths and weaknesses of a company's resources -to evaluate a company's ability to pursue market opportunities and defend against threats

During strategic planning, top managers decide:

-what products or services to sell -which customers to serve -geographic areas in which to compete

In which two situations is autocratic leadership effective?

-working with new, unskilled workers -emergencies

Which of the following are part of a situation analysis (SWOT)?

Opportunities Strengths Weaknesses

The process of analyzing an organization's strengths, weaknesses, opportunities, and threats is a(n)

SWOT analysis

Who performs strategic planning?

Top management

Giving workers explicit instructions to meet the goals and objectives of the organization is

directing

External customers include

end users dealers

The control function

function of management measures performance relative to the planned objectives and standards, rewards people for work well done, and takes corrective action when needed.

Leaders in traditional organizations who direct employees are likely to:

give specific assignments provide performance feedback explain routines

An objective

is a short-term statement that details how to achieve the organization's goals.

decision making

is at the heart of all the management functions because it requires managers to choose among two or more alternatives.

leading

is creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives.

Management

is the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources.

In an organization, ______ establish a vision and corporate values, while ______ carry out that vision.

leaders; managers

Employees who get things done using an organization's financial resources, information, equipment, and workers are:

managers

The management function that anticipates trends, then determines strategies and tactics to achieve them is

planning

The control function of management (select all that apply):

rewards people for work well done measures performance relative to the planned objectives and standards takes corrective action when necessary

The part of the management function of organizing that includes hiring, motivating, and retaining the best people is

staffing

When top management is deciding the organization's major goals, policies, and the resources needed to get there, they are doing

strategic planning

The tasks of knowledge managers include:

-making information known to everyone in the organization -finding the right information -keeping information in a readily accessible place