Ch. 8 OB TEST 3

Which of the following is not a way to reduce social loafing? A. Increase group size B. Assure equity of effort among group members C. Hold individuals accountable D. Use hybrid rewards E. Hold both individuals and the group accountable

A. Increase group size

Which of the following is not a behavior that would build trust? A. Keep information to yourself B. Give credit and recognition C. Be consistent D. Demonstrate professionalism E. Be available and approachable

A. Keep information to yourself

Which of the following is not one of the competencies (Cs) of effective teams? A. Charters and strategies B. Capacity C. Composition D. Competitiveness E. All of the above are competencies of effective teams

D. Competitiveness

Which of the following is an organizational function of a group? A. Fulfill the need for affiliation B. Reduce anxieties C. Build self-esteem D. Coordinate interdepartmental efforts E. Provide an opportunity to test perceptions of social reality

D. Coordinate interdepartmental efforts

A person who serves as a passive audience has taken on the role of: A. Gatekeeper B. Standard setter C. Encourager D. Follower E. Harmonizer

D. Follower

A person who mediates conflict through reconciliation or humor has taken on the ________ role. A. Follower B. Gatekeeper C. Commentator D. Harmonizer E. Compromiser

D. Harmonizer

Teams are task groups that have matured to the _____ stage. A. Forming B. Storming C. Norming D. Performing E. Adjourning

D. Performing

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? A. Coordinator B. Orienter C. Evaluator D. Procedural technician E. Recorder

D. Procedural technician

A person in the coordinator role will: A. Clarify pertinent values B. Keep the group headed toward its stated goals C. Prod the group to move along D. Pull together ideas and suggestions E. Suggest new goals or ideas

D. Pull together ideas and suggestions

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a _____. A. Project team B. Advice team C. Virtual team D. Self-managed team E. Centralized team

D. Self-managed team

A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable are a(n): A. Formal group B. Informal group C. Mature group D. Team E. Virtual team

D. Team

In a study of executives from 300 companies, the most desirable soft skill named was: A. Interpersonal skills B. Social skills C. Managerial skills D. Teamwork E. Functional knowledge of business

D. Teamwork

A group member who says ___________ is performing a task role. A. "Let's focus on the main goal here. What are we trying to accomplish?" B. "Let's hear from those who oppose this plan." C. "You two agree more than you realize." D. "Bill, we haven't heard from you yet. What do you think?" E. "Karen, you make a very good point."

A. "Let's focus on the main goal here. What are we trying to accomplish?"

Which of the following is not one of the Cs of team players? A. Conscientious B. Committed C. Collaborative D. Competent E. All of the above are Cs of team players

A. Conscientious

Which of the following is not a benefit of virtual teams? A. Easier to establish team cohesion B. Reduced real estate costs C. Reduced work-life conflicts for employees D. Improved brainstorming E. Ability to share knowledge of diverse markets

A. Easier to establish team cohesion

Which of the following is not a task role? A. Encourager B. Energizer C. Recorder D. Elaborator E. Information seeker/giver

A. Encourager

A person who prods the group to move along or to accomplish more has taken on the role of: A. Energizer B. Evaluator C. Elaborator D. Initiator E. Recorder

A. Energizer

Which of the following is not a characteristic of high-performing teams? A. Focused on group dynamics B. Shared responsibility C. Having a common purpose D. Open, honest communication E. Rapid response

A. Focused on group dynamics

In which stage of the group development process are group members uncertain about their roles, who's in charge, and the group's goals? A. Forming B. Storming C. Norming D. Conforming E. Performing

A. Forming

The first stage of the group development process is: A. Forming B. Storming C. Norming D. Performing E. Conforming

A. Forming

A person in the encourager role will: A. Foster group solidarity by accepting and praising various points of view B. Encourage all group members to participate C. Serve as a passive audience D. Mediate conflict through reconciliation or humor E. Evaluate the quality of group processes

A. Foster group solidarity by accepting and praising various points of view

Which of the following is not a characteristic of a group? A. Four or more individuals B. Shared goal C. Common identity D. Shared norms E. All of the above are characteristics of a group

A. Four or more individuals

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? A. Norming B. Storming C. Performing D. Adjourning E. Forming

A. Norming

Which of the following is not a group maintenance role? A. Procedural technician B. Commentator C. Follower D. Standard setter E. Encourager

A. Procedural technician

A _____ is a set of expected behaviors for a particular position. A. Role B. Norm C. Task role D. Maintenance role E. Competency

A. Role

Contractual trust is: A. Trust of character B. Trust of disclosure C. Trust of capability D. Trust of expertise E. Trust of justice

A. Trust of character

A group member who says _____ is performing a maintenance role. A. "What is the real issue here? We don't seem to be going anywhere." B. "Let's accept and praise the various points of view." C. "We can do this. We've met difficult goals before." D. "Last week we decided to table this agenda item. Are we ready to address it again?" E. "A goal of 150 per week sounds reasonable."

B. "Let's accept and praise the various points of view."

The roles of initiator, orienter, and energizer are particularly important to groups because they: A. Are interpersonally oriented B. Are goal-oriented C. Keep the group operating together D. Allow for effective record-keeping E. Provide a way for leadership to emerge

B. Are goal-oriented

XYZ Inc. brings together specialists from production, marketing, and finance from around the world, and gives each such team the power to make its own decisions. This implies that the firm is creating a(n) _____ team. A. Centralized B. Cross-functional C. Authoritarian D. Dependent E. Parallel

B. Cross-functional

A person in the gatekeeper role will: A. Foster group solidarity by accepting and praising various points of view B. Encourage all group members to participate C. Serve as a passive audience D. Mediate conflict through reconciliation or humor E. Evaluate the quality of group processes

B. Encourage all group members to participate

Peter is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Peter feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Peter's group currently in? A. Norming B. Forming C. Storming D. Performing E. Adjourning

B. Forming

Which three roles are especially important to groups? A. Energizer, harmonizer, gatekeeper B. Initiator, orienter, energizer C. Coordinator, procedural technician, gatekeeper D. Compromiser, commentator, evaluator E. Opinion seeker/giver, standard setter, initiator

B. Initiator, orienter, energizer

A person in the orienter role will: A. Clarify pertinent values B. Keep the group headed toward its stated goals C. Prod the group to move along D. Pull together ideas and suggestions E. Suggest new goals or ideas

B. Keep the group headed toward its stated goals

Which of the following statements about norms is not true? A. Norms are shared phenomena and may apply to the group, team, or organizational level B. Norms are typically written down and discussed openly by groups C. Norms clarify behavioral expectations D. Norms help group members avoid being embarrassed E. Norms clarify central values and unique identity of a group

B. Norms are typically written down and discussed openly by groups

Formal groups perform two basic functions: __________ and __________. A. Personal; interpersonal B. Organizational; individual C. Task; maintenance D. Roles; norms E. Forming; adjourning

B. Organizational; individual

Which of the following is an individual function of a group? A. Generate new ideas B. Provide a problem-solving mechanism for personal problems C. Implement complex decisions D. Socialize newcomers E. Accomplish complex, interdependent tasks

B. Provide a problem-solving mechanism for personal problems

As a manager Laurel has established a new work group to tackle a particular project. She has introduced all the members to each other and the group has elected a leader. However, lately Laurel has noticed that some group members are procrastinating on their duties. Two cliques have formed within the group and they are frequently arguing with and challenging the group leader's opinions. Which of the following stages of group development process is Laurel observing? A. Forming B. Storming C. Performing D. Norming E. Adjourning

B. Storming

In which stage of the group development process do group members try to determine how they fit into the power structure? A. Forming B. Storming C. Norming D. Conforming E. Performing

B. Storming

Deliberate plans that outline exactly what the team is to do, such as goal setting and defining roles, are called: A. Charters B. Team performance strategies C. Team adaptations D. Strategic plans E. Agendas

B. Team performance strategies

The size of a group is limited by: A. Physical space B. The potential for mutual interaction and awareness C. Geographic distance D. Internet capabilities E. Psychological distance

B. The potential for mutual interaction and awareness

Recent research shows that in early stages of team development, teams perform better when members have a high: A. Level of extraversion B. Tolerance for uncertainty C. Internal locus of control D. Level of agreeableness E. Level of introversion

B. Tolerance for uncertainty

Communication trust is: A. Trust of character B. Trust of disclosure C. Trust of capability D. Trust of expertise E. Trust of justice

B. Trust of disclosure

A group becomes a team when: A. A clear leader is identified B. The group reaches the norming stage of group development C. Accountability shifts from strictly individual to both individual and collective D. Maintenance roles dominate task roles E. The group completes its task

C. Accountability shifts from strictly individual to both individual and collective

A document that describes how a team will operate is called a: A. Strategic plan B. Agenda C. Charter D. Contract E. Norm

C. Charter

In a practical sense, the best size for a team is: A. Between two and twenty-five members B. Five or fewer people C. Determined by the task to be performed D. As large as possible E. Unknown; research has not studied this

C. Determined by the task to be performed

______ groups are assigned by organizations or managers, while _______ groups form when members' purpose of getting together is friendship or a common interest. A. Organizational; individual B. Departmental; divisional C. Formal; informal D. Focus; interest E. Task; maintenance

C. Formal; informal

The stages of the group development process, in order, are: A. Forming, norming, storming, performing, adjourning B. Forming, conforming, storming, performing, adjourning C. Forming, storming, norming, performing, adjourning D. Forming, performing, storming, norming, adjourning E. Forming, storming, performing, norming, adjourning

C. Forming, storming, norming, performing, adjourning

A person who clarifies key issues for a group has taken on the role of: A. Evaluator B. Initiator C. Information seeker/giver D. Elaborator E. Orienter

C. Information seeker/giver

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? A. Forming B. Storming C. Norming D. Conforming E. Performing

C. Norming

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? A. Forming B. Storming C. Norming D. Conforming E. Performing

C. Norming

Teams with high levels of ______ and ______ deal with task conflict better than those without these characteristics. A. Extraversion; need for power B. Need for power; agreeableness C. Openness; emotional stability D. Need for affiliation; openness E. Need for achievement; extraversion

C. Openness; emotional stability

Which of the following statements about groups is not true? A. People often play multiple roles in their lives B. Individuals frequently play more than one role in a group C. People who do not conform to group roles are given high status by the group D. Both task and maintenance roles are important to group effectiveness E. Leaders can help groups function effectively by stepping in to perform roles the group has not undertaken on its own

C. People who do not conform to group roles are given high status by the group

What has been shown by research to reduce social loafing? A. Providing group rewards B. Allowing groups to choose their own members C. Providing hybrid rewards D. Choosing group membership based on personality type E. Using an autocratic leadership style

C. Providing hybrid rewards

______ is a reciprocal belief that another person will consider how their intentions and behaviors will affect you. A. Justice B. Ethics C. Trust D. Integrity E. Compassion

C. Trust

Competence trust is: A. Trust of character B. Trust of disclosure C. Trust of capability D. Trust of expertise E. Trust of justice

C. Trust of capability

Which of the following statements is not true about group development? A. All the stages of group development are not necessarily of the same duration B. All the stages of group development are not necessarily of the same intensity C. Tuckman's theory of group development stages has been strongly supported by empirical testing D. Effective groups and teams go through a maturation process E. The storming stage may be particularly long, depending on the goal clarity and commitment and maturity of members

C. Tuckman's theory of group development stages has been strongly supported by empirical testing

Teams that work together over time and distance via electronic media to combine efforts and achieve common goals are called: A. Internet teams B. Intranet teams C. Virtual teams D. Cross-functional teams E. Self-managing teams

C. Virtual teams

A person in the standard setter role will: A. Foster group solidarity by accepting and praising various points of view B. Encourage all group members to participate C. Serve as a passive audience D. Mediate conflict through reconciliation or humor E. Evaluate the quality of group processes

E. Evaluate the quality of group processes

During group meetings Patty feels that everyone should have their say whenever the group makes an important decision. She makes sure that every group member gets the chance to put forth his or her own ideas during the meeting. Which of the following maintenance roles is Patty performing? A. Harmonizer B. Encourage C. Compromiser D. Standard setter E. Gatekeeper

E. Gatekeeper

A ______ is a set of expected behaviors for member of the group as a whole. A. Norm B. Individual role C. Task role D. Maintenance role E. Group role

E. Group role

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? A. Coordinator B. Orienter C. Evaluator D. Energizer E. Harmonizer

E. Harmonizer

In a self-managed team: A. Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves B. Leadership is centralized C. There is no accountability D. Managers are entirely absent from team processes E. Leadership responsibilities often shift as members step up

E. Leadership responsibilities often shift as members step up

In which stage of the group development process is the group focused on solving task problems? A. Forming B. Storming C. Norming D. Conforming E. Performing

E. Performing

Which of the following is not one of the common teamwork competencies? A. Expecting quality work B. Keeping the team on track C. Possessing relevant knowledge, skills, and abilities D. Contributing to the team's work E. Recording team activities

E. Recording team activities

Groups of workers who are given administrative oversight for their task domains are called: A. Cross-functional teams B. High performance teams C. Virtual teams D. Informal teams E. Self-managed teams

E. Self-managed teams

According to research, the most effective teams are those with: A. High extraversion B. High introversion C. High agreeableness D. High need for power E. Similar levels of conscientiousness and mixed extraversion

E. Similar levels of conscientiousness and mixed extraversion

A person in the initiator role will: A. Clarify pertinent values B. Keep the group headed toward its stated goals C. Prod the group to move along D. Pull together ideas and suggestions E. Suggest new goals or ideas

E. Suggest new goals or ideas