Ch 9

simple matrix

A BLANK is a form of matrix dep. in which managers in different parts of the matrix negotiate conflicts and resources directly

mechanistic

A BLANK organization is an organization that is characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and a rigid chain of command based on centralized authority and vertical com.

organic

A BLANK organization is one that is characterized by boradly defined jobs and responsibilities; loosly defined, frequently changing, and decentralized authority and horizontal comm. based on task knowledge.

virtual

A BLANK organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other

customer

A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses BLANK departmentalization

independently contributed to the success of the campaign

A military expert describes how the military forces were organized for operation desert storm as a pooled interdependence. this means that each branch of the military that took part in the operation BLANK

virtual

A park, recreation, and open space (PROS) cooperative is a recognized association of park, recreation, open space, and related entities united voluntarily. PROS cooperatives conserve the diversity of valued resources and recreation opportunities for the benefit these afford individuals, communities, the economy, and the environment. A PROS cooperative is an example of a BLANK organization.

organic

According to an electronics CEO, the first requirement of management is that it should make the fullest use of the capacities of its members. Thus any individual's job should be as little defined as possible so that it would 'shape itself' to the person's special abilities and initiative. This electronics company more than likely had a BLANK organization

centralization of authority

According to an indian cardinal by the name of Varkey Vithayathil, the greatest weakness of the catholic church is the way papal authority is exercised without the participation of those concerned. His eminence cardinal Vithayathis is criticizing the fact the the catholic church relies on BLANK

vertical loading

According to the job characteristics model, BLANK means pushing some managerial authority down to the workers.

decentralization

An indian catholic cardinal's call for local church leaders to have more power and for papal authority to be distributed to lower levels within catholic hierarchy has elicited agreement from other church leaders in india. He also asserted that bishops sould not have "to run to rome for everything" and that canon law should be modified to allow the pope to share his authority. Vithayathil is calling for BLANK

job enlargement

An organization that has increased the number of different tasks that a worker perfoRms within one particular job has engaged in BLANK

Create an organizational structure with vertical and horizontal configurations

As a class project, Senora is working with other classmantes to create a company that would market NASCAR memorabilia. Senora's teacher has instructed her to use the traditional approach to createe the organization's structure. What should Senora do?

Departmentalization

As a consequence of the Industrial Revolution and its emphasis on specialization, institutions providing higher education developed strict departments that contained specialized functions. This organizational structure was perceived as a way to enhance the accumulation and dissemination of knowledge. Institutions providing higher education have traditionally used BLANK

Matrix

BLANK dep. is notorious for confusion and conflict between project managers in different areas of the organization.

Functional

BLANK departmentalization is defined as organizing work and workers into separate unites responsible for particular business functions or areas of expertise.

job design

BLANK determines the number, kind , and variety of tasks that individual workers perform in their jobs.

delegation of authority

BLANK involves assignign direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible

empowerment

BLANK is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self- determination

reengineering

BLANK is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed.

Departmentalization

BLANK is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

job specialization

BLANK is characterized by simple, easy to learn steps, low variety and high repetition.

Organizational process

BLANK is the collection of activities that transform inputs to outputs that customers value.

autonomy

BLANK is the degree to which a job gives workers the discretion, freedom, and independence todecide how and when to accomplish their job.

task significance

BLANK is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.

Standardization

BLANK is the process of solving problems by consistently applying the same rules, procedures, and processes.

leads to faster decision making and more satisfied customers and employees

Decentralization BLANK

functional

Disadvantages of BLANK departmentalization includes slower decision making, the development of managers and workers with narrow experience and expertise, and makes it more difficult for cross- departmental coordination

a low degree of task identity

Elena works in a data processing department for a large credit reporting service and is bored. she spends her days inputting an endless stream of monotonous data into much larger data bases. According to the job characteristics model, one of the primary reasons for her boredom is BLANK

modular organizations

Except for the core business activities that they can perform better, faster, and cheaper than others, BLANK outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.

allows work to be done by highly qualified specialists

Functional Departmentalization BLANK

Product

Hallmark has four departments. These departments are Flowers and gifts, cards and Ecards,hallmark collectibles, and photo albums and scrapbooks. Hallmark uses BLANK departmentalization.

complex matrix

In a BLANK , managers from different parts of the matrix report to matrix managers who help them sort out problems and conflicts.

mechanistic

In a BLANK organization, the normal procedure for dealing with any matter lying outside the boundaries of one individual's functional responsibility is to refer it to the point in the system where such responsibility is known to reside, or , failing that , to lay it before one's superior.

increasing reciprocal interdependence

In essence, reengineering changes organizations by BLANK

reengineering

In recent years, the Air force weather agency has undergone a radical change in how it determines and shares local weather conditions with pilots. Before the local base weather station was responsible for warnings. The quality of this information varied. ow AFWA provides the same high standard of weather information to all pilots. This is an example of BLANK

virtual organization

In the automobile industry, three car manufacturers and a variety of suppliers and distributors have formed a network to create economies in production through outsourcing. It is intended for this BLANK to cut as much as $3,000 from the costs of producing one car.

staff authority

Jennifer Lee works in the public relations department of a large pharmaceutical company. It is her job to write speeches for the company's top managers, to issue press and video releases, to host plant tours, and to be invovled in community affairs. Lee has BLANK

Departmentalization

Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly- Clark Professional, which sells to businesses, and Kimberly -Clark Consumer, which sells the company's products to customers. From this information, you know that Kimberly-Clark uses

customer

Large accounting agencies typically have separate departments that deal with households, businesses and governments. This allows them to better serve the needs of their clients, by using BLANK

empowerment

Leaders during any disaster need to give their employees a sense that everyone is participating in the relief effort. The Gap gave its employees the authority to transfer their paid time off to some 1,300 employees affected by Hurricane Katrina. The Gap used BLANK to allow its employees to gain a feeling of intrinsic motivation.

reengineering

LexisNexis realized that its ability to serve new Web-based customers was severely straining its customer service department after thousands of small and midsize law firms representing a huge business opportunity had to wait 48 hours to have their Web accounts activated after signing up. Clearly, LexisNexis needed to revamp its customer sign-up and order-fulfillment processes, which were designed for large law firms and the ordering of hardcover legal tomes. LexisNexis would most likely use BLANK to radically change its business practices.

Standardization

Like most large US hospitals, Uni. Health care system spends an enormous amount of patient supplies. The hospital has more than 15000 individual products that are purchased on a routine basis. Its purchasing manager institiuted a hospital- wide purchasing policy that gave a specific code to each individual item. In other words, the purchasing manager engaged in BLANK

outsource all but the core business activities that they can perform best

Modular organizations BLANK

feelings of intrinsic motivation

Novo Nordisk is a European manufacturer of pharmaceuticals. An employee , Rikke NedergaardBischoff, who is a clinical-development scientist, contends that Novo upholds the standards expected of public institutions without the stifling bureaucracy. She says, "There's a great deal of empowerment at Novo Nordisk." Novo Nordisk provides NedergaardBischoff with BLANK

Product

Procter and Gamble has divisions for personal and beauty, house and home, health and wellness, baby and family, and pets. These divisions indicate that the company uses BLANK dep.

Staff Function

Robert Strickland works in the legal department at a large consumer products manufacturer. It is his job to craft warnings on package labels. This is strickland's BLANK

of how the process affects people in the workplace

Roughly 70 percent of all reengineering projects fail because BLANK

virtual

The composition of a BLANK organization is always changing

job enlargement and job enrichment

The job design approach associated with BLANK involves increasing the number of different tasks that a worker performs within one particular job and giving workers the authority and control to make a meaningful decisions about their work.

is the collection of activities that transform inputs into outputs that customers value

The organizational process BLANK

matrix

The primary advantage of BLANK depart. is the fact that it allows companies to manage large, complex tasks efficiently by minimizing duplication.

dupication

The primary disadvantage of customer departmentalization is BLANK

duplication of resources

The primary disadvantage of geographic dep. is BLANK

job rotation

The ryerson uni. library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and 47 full time lib. staff. One of the tools used in the organization development of the lib was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. the ryerson uni library used BLANK

reciprocal, pooled, sequential

The three types of task interdependence are

mechanistic

When higher management in a BLANK organization admits there is a need for better com., the response is to tether subordinates to their jobs and to appoint newly hired employees who specialize in establishing liaison relationships

the job characteristics model

Which of the following approaches to job redesign entails more than simply providing additional variety in job tasks

modular organizations

Which of the following is an approach to managing inter organizational processes

Functional departmentalization produces managers with broader experience and expertise

Which of the following is not a characteristic of functional departmentalization

Functional departmentalization allows work to be done by highly qualified specialists.

Which of the following statements about functional departmentalization is true

All of these

Which of the following statements about matrix departmentali. is true

The organic form of organization design is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles, and decentralized authority and horizontal com. based on task knowledge

Which of the following statements about the organic form of organization design is true

functional

Which of the following types of depar. does not have a problem with the duplication of resources

Organizational Structure; organizational process

While BLANK emphasizes jobs and their authority relationships, BLANK emphasizes the activities through which work gets done in the organization.

customer

With divisions that focus on business clients and consumer clients, companies like sprint, american express, and others are examples of BLANK dep.

sequential interdependence

Zara clothing store has developed a system that can order new fashions and deliver them to the store in only three weeks. It uses BLANK to pass information to the next person in line of development.

line

a BLANK function is an activity that contributes directly to creating or selling the company's products.

chain of command

an international distribution company has a shipping division, a warehouse, division, a computer hardware and software distribution center, as well as , a marketing research department, a human resources department, and an accounting department. A salse person who works in the shipping division is told by the accounting department that he mmust turn in a weekly expense account. his supervisor inthe shipping division wants expense accounts submitted monthly. the sales person is likely experiencing a problem with BLANK

Unity of command

as a resule of their structures, matrix organizations automatically violate the principle of BLANK

matrix

because of problems associated with conflicts over schedules, budgets and abailable resources, BLANK dep. often evolves from a simple form to a more complex form

matrix

commerce insurance services has five divisions. They are personal, core commercial, main street business, major commercial, and benefits. The company is also dep. along product lines. CIS uses BLANK dep.

to end conflict between product managers in different parts of its matrix

honey well inc reorganized its european operations along customers lines to prepare for a unified european union. In doing so, it abandoned matrix dep. why would honeywell engage in such restructuring

line; staff

in terms of the chain of command, BLANK authority is the right to command immediate subordinates, while BLANK authority is the right to advise but not command others who are not subordinates.

employee boredom

job specialization can result in BLANK

matrix

of all types of dep. BLANK dep. requires the highest level of management skill for successful implementation

unity of command

one of the key assumptions underlying the chain of command is BLANK, which means that workers should report to just one supervisor

chain of command

organizational authority is traditionally characterized by BLANK

internal motivation

the central concern of the job characteristics model is BLANK

none of these

the chain of command BLANK

delegated the task

the marketing manager of a company that manufactures church furniture has been given the job of increasing corporate profits by 5 percent during the upcoming year. The manager decided to give his assistant the full responsibility and authority for developing a mailing campaign to target churches on the Mississippi gulf coast. in other words, the marketing manager has BLANK

accountability

when managers delegate work, three transfers occur. The three transfers are responsibility, authority, and BLANK

centralize authority

where standardization is important, it is appropriate to BLANK

client relationships

which of the following is not one of the core job characteristics in the job characteristics model

a member of the office cleaning crew

which of the following positions most likely performs a staff function

mech. org. work best in stable, unchanging business environments

which of the following statements about mechanistic organizations is true

matrix

with BLANK depar., most employees report to two bosses