CH. 9

In the future, which of the following Microsoft products is likely to be a true enterprise resource planning (ERP) product for larger organizations? A) Solomon B) Nav C) AX D) GP

AX

Which of the following statements is true of an enterprise resource planning (ERP) database? A) An ERP solution contains the company's operational data. B) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise. C) An ERP solution includes initial configuration data. D) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.

An ERP solution includes initial configuration data.

Which of the following statements is true of enterprise resource planning (ERP) products offered by SAP? A) SAP HANNA is a SaaS (software as a service) cloud offering. B) SAP does not have technical, marketing, sales, and customer support challenges. C) Classic SAP uses thick-client, client/server architecture. D) Because of its installed base, SAP can make a rapid move to cloud-based solutions.

Classic SAP uses thick-client, client/server architecture.

Which of the following statements is true of enterprise resource planning (ERP) application programs? A) During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate. B) There are virtually no limits to how much configuration can be done in an ERP application program. C) Custom programming of ERP application programs are economical both initially and for long-term maintenance. D) In order to meet varying customer requirements, development teams must often change the program code of ERP application programs.

During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.

Which of the following statements is true of the types of organizations that use enterprise resource planning (ERP)? A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry. B) Implementing ERP in organizations of different scales is difficult due to the differences in their basic business processes. C) ERP procedures are uniform in large organizations operating in multiple countries. D) Availability of IT personnel does not have an impact on ERP implementation.

ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.

________ is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent computing platform. A) Enterprise resource planning B) Customer relationship management C) Warehouse management system D) Supply chain management

Enterprise resource planning

A new enterprise resource planning (ERP) implementation process cannot be carried out if a business is running on an old system.

FALSE

A stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

FALSE

An enterprise resource planning (ERP) implementation depends primarily on the backing of a departmental manager.

FALSE

An enterprise resource planning (ERP) solution includes a database design, initial configuration data, and the company's operational data.

FALSE

As an element of an enterprise resource planning (ERP) solution, supply chain includes scheduling, capacity planning, quality control, bill of materials, and related activities.

FALSE

Enterprise resource planning (ERP) was initially adopted by government and public service agencies to handle complex administrative tasks.

FALSE

Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.

FALSE

PeopleSoft is an HR product developed in-house by Oracle.

FALSE

SAP's enterprise resource planning (ERP) products are relatively economical compared to other companies' products.

FALSE

The differences between as-is processes and the blueprint should be reconciled after the enterprise resource planning (ERP) system has been implemented.

FALSE

The enterprise resource planning (ERP) training sessions in which the implementing organization's employees teach the ERP trainers about the organization's processes are called train the trainer.

FALSE

Which of the following statements is true of Microsoft's enterprise resource planning (ERP) products? A) Dynamics CRM is a true ERP product used by large organizations. B) GP is the easiest of Microsoft's ERP products to install. C) Nav is likely to continue as a general-ledger program in the future. D) AX is developed in-house by Microsoft.

GP is the easiest of Microsoft's ERP products to install.

Which of the following statements is true of the impact of enterprise resource planning (ERP) on the IT staff of small organizations? A) IT specialists in small organizations are dedicated to managing only the ERP system. B) The IT staff in small organizations is isolated from senior management. C) The chief information officer obtains the backing of the entire executive group for ERP implementation. D) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.

IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.

Which of the following statements is true of the effect of enterprise resource planning (ERP) on the IT staff of midsized organizations? A) In midsized organizations, the IT staff is often isolated from senior management. B) ERP implementation in midsized companies will be part of a strategic process and, once begun, will have the full backing of the entire executive group. C) IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation. D) Midsized organizations employ only one or two IT specialists.

In midsized organizations, the IT staff is often isolated from senior management.

________ offers Business Cloud, an enterprise resource planning (ERP) solution that can be used as a software service, can be installed on the customer's servers and managed by personnel. A) Sage B) SAP C) Infor D) Oracle

Infor

What is a stored procedure? A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise. B) It is an area of memory that is used for dynamic memory allocation. C) It is a computer program stored in a database that is used to enforce business rules. D) It is a software program that houses and serves business logic for use by multiple applications.

It is a computer program stored in a database that is used to enforce business rules.

Which of the following statements describes a trigger? A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise. B) It is a computer program stored in a database that is used to enforce business rules. C) It is a set of inherent procedures in an enterprise resource planning (ERP) solution that implement standard business processes. D) It is a programming paradigm that describes computation in terms of statements that change a program state.

It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Which of the following statements is true of an enterprise resource planning (ERP) software in the cloud? A) Customers of thick-client, client/server ERP software can move to the cloud at low costs. B) Cloud-based ERP software is more expensive for customers. C) Mobile systems using cloud-based ERP require thin-client applications. D) It is safe to provide mobile systems access to ERP systems.

Mobile systems using cloud-based ERP require thin-client applications.

An example of a stored procedure would be never to sell certain items at a discount.

TRUE

Enterprise resource planning (ERP) training includes topics such as obtaining top-level management support.

TRUE

Enterprise resource planning (ERP) vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

TRUE

For implementing enterprise resource planning (ERP) systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.

TRUE

Infor Business Cloud is an enterprise resource planning (ERP) solution that can be installed in a bare-bones way and offered as IaaS (infrastructure as a service).

TRUE

Infor's enterprise resource planning (ERP) products span the mid-range, serving higher-end small companies and lower-end large companies.

TRUE

Microsoft offers its CRM product online as SaaS (software as a service), but it has no full enterprise resource planning (ERP) implementation in the cloud.

TRUE

Oracle's enterprise resource planning (ERP) products are designed according to SOA principles and hence are adaptable and customizable.

TRUE

Process blueprints are the inherent processes in an enterprise resource planning (ERP) solution that implement standard business processes.

TRUE

Small organizations tend to employ only one or two IT specialists who not only manage the enterprise resource planning (ERP) system, but the entire IS department as well.

TRUE

The primary purpose of an enterprise resource planning (ERP) system is integration.

TRUE

The process of maintaining a general ledger, which must be integrated into applications in order to form a true enterprise resource planning (ERP) product, is a(n) ________ activity. A) supply chain B) accounting C) human resources D) manufacturing

accounting

Which of the following aspects that impact enterprise resource planning (ERP) differs among companies of different sizes? A) relevance of ERP systems B) value chains C) availability of skilled IT staff D) basic business processes

availability of skilled IT staff

Which of the following is a manufacturing activity that must be included in a true enterprise resource planning (ERP) product? A) supplier management B) capacity planning C) sales prospecting D) procurement

capacity planning

Which of the following tasks should be considered while implementing an enterprise resource planning (ERP) application? A) creating an as-is model that summarizes current business procedures and practices B) plunging the organization into the new system C) modeling all current practices "as-is" and implementing them on ERP application D) modifying every existing practice to match blueprint models

creating an as-is model that summarizes current business procedures and practices

________ activities include payroll, time and attendance, and benefits administration that must be integrated into applications in order to form a true enterprise resource planning (ERP) product. A) Manufacturing B) Supply chain C) Human resource D) Accounting

human resource

Which of the following is an example of a supply chain activity? A) capacity planning B) marketing C) inventory management D) customer management

inventory management

Which of the following statements is true of Oracle's enterprise resource planning (ERP) products? A) Oracle has never been known to create easy-to-use ERP products. B) Oracle traditionally does not develop its ERP products in-house. C) Oracle's ERP products are not available on mobile devices. D) Oracle's ERP products are not designed according to SOA principles and hence are non-customizable

racle has never been known to create easy-to-use ERP products

Customer relationship management (CRM), as an application that must be included in a true enterprise resource planning (ERP) product, includes ________. A) cash management B) HR management C) sales prospecting D) capacity planning

sales prospecting