Ch 9 SmartBook Assignment
Which of these steps are used in developing a PERT Chart?
- Analyzing and sequencing tasks - Estimating time for tasks
A firm wishing to go global should consider passing ISO _____ standards in order to demonstrate a commitment to best practices in terms of impacting the environment to international businesses.
14001
The value added to inputs during the creation of a product is called _____ _____.
1: Form 2: Utility
_____ process is when long production runs turn out finished goods over time.
Continuous
Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?
Operations
3D printing is a production process also known as _____ manufacturing.
additive
Putting together components is the _____ process.
assembly
Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.
manufacturing industry
The _____-_____-_____ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
1: just or J 2: in or I 3: time or T
True or false: ISO is a governmental body.
False Reason: ISO is non-governmental.
Land, labor, capital, entrepreneurship, and knowledge, which are used to produce finished goods and services, are known as the:
factors of production
ISO was formed to promote the development of _____ standards to facilitate the international exchange of goods and services.
worldwide, world, or global
Choose the answer that refers to a production process that puts components together.
Assembly
The acronym for using computers to design products is referred to as _____.
CAD
What is the acronym used for the system of production that uses computers to control the manufacturing process?
CAM Reason: CAM is computer-aided manufacturing and CAD is computer-aided design. CIM is computer integrated manufacturing.
The acronym for using computers to guide and control the manufacturing process is referred to as _____.
CAM or CIM
The acronym for the computer software that makes it possible for CAD and CAM systems to communicate to manufacture products more efficiently is referred to as _____.
CIM
What process requires long production runs that turn out finished goods over time?
Continuous process
What strategy focuses on a company deciding where to locate its operations?
Facility location
An example of _____ utility is when a butcher produces a specific cut of beef.
Form
A collection of the best practices for managing an organization's impact on the environment is ______.
ISO 14001
Because of _____ _____, more flexibility in choice of business location has increased while allowing firms to remain competitive.
Information technology
Choose the correct order of steps in the production process.
Inputs, production control, outputs
When production runs are short and machines are frequently changed to make different products, which process is being used for production?
Intermittent
Choose an input to the production process below.
Knowledge
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______.
MRP
Which sector has lost more jobs due to technological changes?
Manufacturing
_____ _____ planning helps to solve issues related to facility layout, facility location, and inventory control.
Operations management
Which term describes the act of buying of all materials needed by the organization?
Purchasing
In addition to inventory management, scheduling, and follow-up services, a critical function of operations management is _____ control.
Quality
A modern quality control standard that allows for 3.4 defects per one million opportunities is called _____ _____ Quality.
Six Sigma
True or false: Computers are used to design products when CAD is employed.
True Reason: CAD is the acronym for computer aided design.
True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.
True Reason: Malcolm Baldrige sets a standard for overall company quality
True or false: Quality control inspections were conducted at the end of the production line in the past.
True Reason: The first QC inspections were done only at the end of the production line.
Mass production focuses on producing:
a limited variety of products
Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential _____.
customers, clients, or consumers
Traditional quality control was conducted at the _____ of the production line.
end
The physical arrangement of resources in the production process refers to:
facility layout
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.
interfirm
The process exemplified when production runs are short and machines are changed frequently to make different products is the _____ process.
intermittent
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose _____ while staying competitive.
locations
The basic premise of just-in-time inventory is:
minimum inventory is kept on hand
A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) _____ manager.
operations
A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:
operations management
According to Andrew Grove, the former chairman of Intel, three basic requirements of _____ are (1) timely delivery, (2) an acceptable quality level, (3) at the lowest possible cost to the consumer.
production
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
When a computerized data control _____ detects a problem, it notifies someone to make needed changes.
sensor
A modular layout is used in production when:
teams of workers produce complex units of a product
What is the goal of operations management in service industries?
to provide good experiences for those who use the service
Which of the following are quality of life issues that must be considered by companies when choosing a facility location?
- Climate - Crime - Schools
Which of the following are outputs in the production process?
- Goods - Services
The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:
- finished products - outputs
The goal of the International Organization for Standardization is to:
facilitate the international exchange of goods and services
What are two characteristics of lean manufacturing?
- It takes less time. - It uses less resources.
_____ manufacturing refers to the production of goods using less of everything.
Lean
When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of ______.
Quality
Jordan added racing stripes and high quality speakers to his new car to _____ it.
customize
ISO 14001 requires a firm to have a(n) _____ policy, specific improvement targets, audits of environmental programs, and top management review of processes.
environmental
Time to market decisions involve:
moving products quickly to customers at the lowest cost
Industrial robots can work 24 hours a day, seven days a week with great _____.
precision or accuracy
Maintaining ______ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer.
quality
ISO is a worldwide nongovernmental federation of national _____ bodies.
standards
ISO is not part of the government, but is a federation of national _____ bodies.
standards
The ability to move products quickly and at the lowest possible cost to customers in order to remain competitive, is a decision manufacturers take into consideration when choosing a facility location. This decision factor relates to ______.
time to market
The facility location decision factor known as ______, refers to moving products quickly and inexpensively to customers.
time to market
The term _____ _____ means selecting a geographic location for a firm's operations.
1: facility 2: location
Factors of production are _____, _____, _____, entrepreneurship and _____.
1: land 2: labor 3: capital 4: knowledge
True or false: CAM is the computer aided process used to design products.
False Reason: CAM is used to manufacture products by way of computers.
Overall company quality is outlined by the standards set by the ______ National Quality Award
Malcolm Baldrige
The main idea behind mass production is to produce a large number of a limited variety of products ______.
at a very low cost
Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain _____ in the global market.
competitive
World _____ for international exchange of goods and services is the primary goal of ISO.
standards
Production management has, historically, meant the activities managers do to help their firms produce _____, whereas operations management has evolved into a specialized management area that converts resources, including human resources, to produce goods and _____.
1: goods or products 2: services
Choosing facility location has become more flexible for both companies and employees through the use of _____ _____ such as texting, teleconferencing, cell phones, and email.
1: information or communication 2: technology or technologies
Global competition grows stronger each year making the future of _____ _____ robust with career opportunities.
1: operations 2: management
Climate, schools, and crime are all _____ of _____ issues to be considered when locating a business.
1: quality 2: life
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D Printing
When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing _____ _____.
Flexible manufacturing
Analyzing and sequencing tasks and then estimating the time needed to complete each task are the first two steps used in developing a _____ Chart.
PERT
_____ is the creation of finished goods and services using land, labor, capital, entrepreneurship, and knowledge.
Production
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
Quality of life issues for employees should be considered by a company when choosing a proper location for its _____.
facility, operations, business, site, or facilities
Improving _____ means reducing defects before delivery of the product to the customer.
quality
If a company has a goal of ______, it might choose to locate its facilities to an area that has access to major highways, ports, railways, and airports.
reducing time to market
Operations management is a specialized area of management that includes
- inventory management - production scheduling
When firms conduct quality control at the end of a production line they often find
- this type of inspection requires more people and resources - it might be necessary to scrap the product
A final step used in PERT is to identify the _____ _____.
1: critical 2: path
A comprehensive set of environmental standards that encourages companies to conduct business in a cleaner, safer, and less wasteful way is known as _____.
ISO 14001 Reason: ISO14000 are the international standards for the environment and ISO9000 assures quality control.
In his job, Manuel finds the highest quality material resources, the best suppliers, and then negotiates the best prices. Manuel works in the ______ department.
purchasing
The goal of operations management is to:
- keep operations running efficiently - create a good experience for the customer
Uses of sensors to control manufacturing processes include:
- measuring humidity - the measurement of the thickness of material
Select the three basic requirements of production.
- provide everything at the lowest possible cost - build and deliver products in response to customer demands - provide an acceptable quality level
The facility layout that uses teams of workers to complete more complex units of the final product is known as a(n) _____ layout.
cellular or modular
To _____ is to make a unique product or service for a specific individual.
customize
Using factors like land, labor, and capital to create goods and services is referred to as
production
Industrial robots have completely changed manufacturing because they:
- reduce costs - improve productivity - can work 24/7 with great precision
True or false: Facility layout depends greatly on the processes that are to be performed.
True Reason: The processes dictate the best facility layout a firm should use.
Using machines designed to do multiple tasks in order to produce a variety of products is called _____ _____.
Flexible Manufacturing
What international standard focuses on managing a company's impact on the environment?
ISO 14001