CH 9

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

A production process like that of a chemical plant where the process has long runs during production is called a(n) ________ process.

Continuous

True or false: ISO is a governmental body.

False

Choose the correct order of steps in the production process.

Inputs, production control, outputs

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the ____________ thus, developing an inter-firm approach to operations management.

Internet

Technological changes have had more of an effect on the ___________ sector when compared to the _____________sector.

Manufacturing/service

Ensuring that products are manufactured and delivered on time, on budget, and to specifications is the role of which manager in an organization?

Operations

Mass production focuses on producing:

a limited variety of products

Industrial robots have completely changed manufacturing because they:

can work 24/7 with great precision improve productivity reduce costs

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential _______

customers

A type of problem that operations management planning helps to solve as it relates to manufacturing is:

facility layout

Because of ___________ _________ , more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Lean manufacturing uses:

less time less resources

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose while _______ staying competitive.

locations

The basic premise of just-in-time inventory is:

minimum inventory is kept on hand

The role of the operations manager is to ensure products are delivered:

on budget to specifications on time

Industrial robots can work 24 hours a day, seven days a week with great _______

precision

Industrial robots can work 24 hours a day, seven days a week with great _________

precision

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

Using factors like land, labor, and capital to create goods and services is referred to as __________

production

When a computerized data control ______ detects a problem, it notifies someone to make needed changes.

sensor

The acronym for using computers to design products is referred to as _________

CAD

When machines are programmed to do multiple tasks in order to produce a variety of products, a firm is said to be employing

Flexible Manufacturing

To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered ___________- ________________- _____________ to go to the assembly line.

Just-in-time

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _______ production.

Mass

What process requires long production runs that turn out finished goods over time?

Continuous process

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as _______ ________

Facility Layout

The term ______ _________ means selecting a geographic location for a firm's operations.

Facility Location

Which of the following are resulting outputs in the production process?

Goods Services

3D printing is a production process also known as ______ manufacturing.

additive

An example of ________ utility is when a butcher produces a specific cut of beef.

form

The value producers add to materials in the creation of goods and services is the definition of ________ utility.

form

What strategy focuses on a company deciding where to locate its operations?

Facility location

Putting together components is the ________ process.

assembly

In order to be a quality organization, a firm must:

consistently produce what the customer wants

The goal of operations management is to:

create a good experience for the customer keep operations running efficiently

The production process should be a sequence of steps starting with inputs, followed by production control, and ending with:

finished products outputs

Select outputs of the production process.

goods services

The goal of operations management is to

keep operations running efficiently create a good experience for the customer

Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of ___________ __________ _________

materials requirement planning

The task of ___________ involves the buying of all materials needed by the organization; also called procurement.

purchasing

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material measuring humidity

True or false: Designing machines to do multiple tasks so they can produce a variety of products is called computer-aided design.

False

The process exemplified when production runs are short and machines are changed frequently to make different products is the ________ process.

Intermittent

Which term describes the act of buying of all materials needed by the organization?

Purchasing

True or false: Computers are used to design products when CAD is employed.

True

The type of production that puts components together is referred to as a(n) _________ process.

assembly

Tremendous career opportunities exist in operations management as manufacturing and service companies attempt to remain ___________ in the global market.

competitive

The goal of operations management in service industries is _______ satisfaction.

customer

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

To _______ is to make a unique product or service for a specific individual.

customize

Companies sometimes spend millions to move location:

for proximity to customers

A short production run with frequent adjustments to machines is considered a(n) _______ process of production.

intermittent

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as _____________ requirement planning.

materials

A specialized area in management that converts or transforms resources, including human resources, into goods and services is __________ management.

operations

A specialized area of management that converts or transforms resources, including human resources, into goods and services is the definition of:

operations management

When a firm reduces errors before and after delivery to the customer and thus delivers what the customer wants, the firm is said to exemplify the definition of _____________ .

quality

The purpose of the Malcolm Baldrige National Quality Award is that it sets a(n) _________ for overall company quality using several key areas for measurement.

standard

ISO is a worldwide nongovernmental federation of national _________ bodies.

standards

When production runs are short and machines are frequently changed to make different products, which process is being used for production?

Intermittent

_________ ________ planning helps to solve issues related to facility layout, facility location, and inventory control.

Operations management

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors.

True

True or false: The Malcolm Baldrige National Quality Award is to honor companies that show quality in seven key areas and have customer satisfaction ratings higher than competitors. True false question.

True

Students who can see trends and have the skills to work in highly automated factories and modern service facilities have a future in _________ ___________

operations managment

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts

True or false: Facility layout depends greatly on the processes that are to be performed.

true

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of __________ __________

Lean Manufacturing

Overall company quality is outlined by the standards set by the _____________ _____________ ____________ Quality Award

Malcolm Baldrige National

Which sector has lost more jobs due to technological changes?

Manufacturing