ch.3

content management system

(a tool for connecting and communication) taxonomy information architecture

click-and-mortar business

A business that operates in a physical store and on the Internet.

eprocurement

The B2B purchase and sale of supplies and services over the Internet

service level agreement (SLA)

defines the specific responsibilities of the service provider and sets the customer expectations

interactivity

measures the visitor interactions with the target ad

information reach

refers to the number of people a business can communicate with, on a global basis

crowdsourcing

the wisdom of the crowd asynchronous communication synchronous communication

secure socket layer (SSL)

(1) creates a secure and private connection between a client and server computer, (2) encrypts the information, and (3) sends the information over the Internet

pure-play (virtual) business

A business that operates on the Internet only without a physical store. Ex. Amazon.com, Expedia.com

internet

A global network of computer networks that pass info from one to another using common computer protocols; connecting millions of computers, making it possible to exchange information.

synchronous communication

Communication between a sender and a receiver that takes place at the same time, as in face-to-face communication

asynchronous communication

Communication in which timing is out of sync; there is a time delay between when you send a message and when it is received., Delayed communication, such as that used for newsgroups and mailing lists, where the sender and the recipients don't have to be logged in at the same time.

emall

Consists of a number of eshops; it serves as a gateway through which a visitor can access other eshops lasl.com

egovernment

Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government

kiosk

Publicly accessible computer system that has been set up to allow interactive information browsing

encryption

Scrambles information into an alternative form that requires a key or password to decrypt the information.

mass customization

The ability of an organization to tailor its products or services to the customers' specifications

podcasting

The distribution of audio or video files to a personal computer or a mobile device, such as an iPod.

mashup editor

WSYIWYGs (What You See Is What You Get) for mashups

brick-and-mortar business

a business that operates in a physical store without an Internet presence

service-oriented architecture

a business-driven IT architectural approach that supports integrating a business as linked, repeatable tasks or services

application service provider (ASP)

a company that offers an organization access over the Internet to systems and related services that would otherwise have to be located in personal or organizational computers

internet service provider (ISP)

a company that provides individuals and other companies access to the Internet along with additional related services, such as website building .AT&T

click-through

a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser

pop-under ad

a form of a pop-up ad that you do not see until you close your current browser window

world wide web (WWW)

a global hypertext system that uses the Internet as its transport mechanism

disruptive technology

a new way of doing things that initially does not meet the needs of existing customers

web 2.0

a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet

search engine optimization (SEO)

a set of methods aimed at improving the ranking of a Web site in search engine listings

application programming interface

a set of routines, protocols, and tools for building software applications

cookie

a small file deposited on a hard drive by a website containing info about customers and their web activities

electronic data interchange (EDI)

a standard format for the electronic exchange of information between supply chain participants

protocol

a standard that specifies the format of data as well as the rules to be followed during transmission

web 1.0

a term to refer to the WWW during its first few years of operation between 1991=2003

secure electronic transaction (SET)

a transmission security method that ensures transactions are legitimate as well as secure

eshop (estore, etailer)

a version of a retail store where customers can shop at any hour of the day without leaving their home or office bestbuy.com

web mashup

a website or web application that uses content from more than one source to create a completely new service

portal

a website that offers a broad array of resources and services, such as email, online discussion groups, search engines, and online shopping malls

intermediary

agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance ebusiness

wireless internet service provider (WISP)

an ISP that allows subscribers to connect to a server at designated hotspots or access points using a wireless connection

extranet

an Intranet that is available to strategic allies (such as customers, suppliers, and partners)

social network

an application that connects people by matching profile info

ebusiness model

an approach to conducting electronic business on the Internet: b2b, b2c, c2b,c2c

semantic web

an evolving extension of the WWW in which web content can be expressed not only in natural language, but also in a format that can be read and used by software agents, thus permitting them to find, share, and integrate information more easily.

intranet

an internalized portion of the internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees

business-to-consumer (B2C)

applies to any business that sells its products or services to consumers over the internet

consumer-to-business (C2B)

applies to any consumer that sells a product or service to a business over the internet

business-to-business (B2B)

applies to businesses buying from and selling to each other over the internet

Consumer-to-consumer (C2C)

applies to sites primarily offering goods and services to assist consumers interacting with each other over the Internet- eBay

business 2.0 tools for collaborating

blogs wikis mashups

digital wallet

both software and information- the software provides security for the transaction and the information includes payment and delivery information

online ad (banner ad)

box running across a Web page that contains advertisements

associate program (affiliate program)

businesses can generate commissions or royalties from an Internet site, Allows a business to generate commissions or referral fees when a customer visiting its website clicks on a link to another merchant's website.

collective intelligence (within the org.)

collaborating and tapping into the core knowledge of all employees, partners, and customers

explicit knowledge

consists of anything that can be documented, achieved, and codified, often with the help of IT

user-contributed content

created and updated by many users for many users

real simple syndication (RSS)

family of web feed formats used for web syndication of programs and content

electronic marketplace

interactive business communities providing a central market where multiple buyers and sellers can engage in e-business activities

financial cybermediary

internet-based company that facilitates payments over the internet.

knowledge management (within the org.)

involves capturing, classifying, evaluating, retrieving, and sharing info assets in a way that provides context for effective decisions and actions 2 categories!!: explicit knowledge tacit knowledge

tacit knowledge

knowledge contained in peoples heads

maintenance, repair, and operation (MRO) material (indirect material)

materials necessary for running an organization but do not relate to the company's primary business activities

electronic check

mechanism for sending money from your checking or savings account to another person or organization

open system

nonproprietary hardware and software based on publicly known standards that allow third parties to create add-on products to plug into or inter operate with the system

personalization

occurs when a website can know enough about a person's likes and dislikes to fashion offers that are more likely to appeal to that person

online service provider (OSP)

offers an extensive array of unique services such as its own version of a web browser

digital darwinism

organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction

electronic catalog

presents customers with information about goods and services offered for sale, bid, or auction on the Internet

value-added network (VAN)

private network, provided by a third party, for exchanging info through a high-capacity connection

sustaining technology

produces an improced product customers are eager to buy

sustaining technology

produces an improved product customers are eager to buy

information richness

refers to the depth and breadth of details contained in a piece of textual, graphic, audio, or video information.

collaboration system (within the org.)

set of tools that supports the work of teams or groups by facilitating the sharing and flow of info

pop-up ad

small Web page advertisement that appears on your screen outside the current Web site

banner ad

small ad on one website that advertises the products or services of another business, usually another dot com business

financial EDI (financial electronic data interchange)

standard electronic process for B2B market purchase payments

electronic bill presentment and payment (ebpp)

system that sends bills over the Internet and provides an easy-to-use mechanism (perhaps a button) to pay for them if the amount looks correct

viral marketing

technique that induces websites or users to pass on a marketing message to other websites or users, creating exponential growth in the message's visability and affect; , A strategy to get consumers to share a marketer's message, often through e-mail or online video, in a way that spreads dramatically and quickly

hypertext transport protocol

the Internet Standard that supports the exchange of information on the WWW.

mobile commerce, or mcommerce

the ability to purchase goods and services through a wireless Internet-enabled device

mobile business

the ability to purchase goods and services through a wireless internet-enabled device

ecommerce

the buying and selling of goods and services over the internet

mashups

the combining of content from web sites or web applications to create a single new site or experience

ebusiness

the conducting of business on the internet, not only buying and selling, but also serving customers and collaborating with business partners

clickstream data

the exact pattern of a consumer's navigation through a site

social networking

the practice of expanding your business and or social contacts by a personal network

spamdexing

uses a variety of deceptive techniques in an attempt to manipulate search engine rankings, whereas legitimate SEO focuses on building better sites and using honest methods of promotion

reintermediation

using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways

blog

website in which items are posted on a regular basis and displayed in reverse chronological order

social media

websites that rely on user participation and user-contributed content

digital divide

when those with access to technology have great advantages over those without access to technology

reputation system

where buyers post feedback on sellers