Ch.4

Standard Occupational Classification

Standard Occupational Classification (SOC) (www.bls.gov/soc/socguide.htm) classifies all workers into one of 23 major groups of jobs, such as Management Occupations and Healthcare Occupations.

process chart

A process chart provides a more detailed picture of the work flow.

workflow analysis

Workflow analysis is a detailed study of the flow of work from job to job in a work process.Usually,the analyst focuses on one identifiable work process,rather than on how the company gets all its work done.The accompanying HR as a Profit Center feature illustrates workflow analysis.

diary/log

diary/logof what they do during the day.For every activity engaged in,the employee records the activity (along with the time) in a log. Some firms give employees pocket dictating machines and pagers.

job specifications

job (or person ) specifications (what kind of people to hire for the job). Virtually every personnelrelated action you take interviewing applicants, and training and appraising employees, for instance depends on knowing what the job entails and what human traits one needs to do the job well.

job description

job descriptions (a list of what the job entails)

business process reengineering

Business process reengineering means redesigning business processes, usually by combining steps, so that small multifunction teams using information technology do the jobs formerly done by a sequence of departments.

competency-based job analysis

Competency-based job analysis means describing the job in terms of measurable, observable, behavioral competencies (knowledge, skills, and/or behaviors) that an employee doing that job must exhibit.

job analysis

Job analysis is the procedure through which you determine the duties of the positions and the characteristics of the people to hire for them

job enlargement

Job enlargement means assigning workers additional same-level activities. Thus,the worker who previously only bolted the seat to the legs might attach the back as well

job enrichment

Job enrichment means redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition.

job rotation

Job rotationmeans systematically moving workers from one job to another. Psychologist Frederick Herzberg argued that the best way to motivate workers is through job enrichment.

organization chart

Organization chartsshow the organization-wide division of work,and where the job fits in the overall organization. The chart should show the title of each position and, by means of interconnecting lines, who reports to whom and with whom the job incumbent communicates.

position analysis questionnaire

The position analysis questionnaire (PAQ) is a very popular quantitative job analysis tool, consisting of a questionnaire containing 194 items

talent management

We can define talent managementas the goal-orientedand integratedprocess ofplanning, recruiting, developing, managing, and compensating employees.4 When a manager takes a talent management perspective