Change & Release Management set
What roles are installed with the activation of the ITSM Roles - Change Management (com.snc.itsm.roles.change_management) plugin? Select 2 Answers from the below options.
sn_change_read and sn_change_write.
What is the minimum role required to update a change record?
sn_change_write
What serves as a container for change requests and manages the execution of change management?
Release management
Which of the following option is the description of the 'Refresh CAB Meetings' feature in the CAB Workbench?
Update CAB meetings and invitees based on changes to the definition or schedule
What can you do within the Conflict Calendar?
Use the conflict calendar to view the change schedule, view the details of the change, customize views, and resolve conflicts.
What system property needs to be false to disable the ability to copy the change task's attachments?
com.snc.change_request.rl.change_task.attach.enable_copy
Which of the following are the out-of-the-box release phase options on a release record? Select 7 Answers from the below options.
* Requirement Gathering, * Design, * Development, * Build, * Deployment, * QA, and * User Acceptance.
Which of the following are the key change management features?
* Standard Change Catalogue, * Standard Change Request and Approval Process, * Workflows per Change Type, * State Model Management, * Risk and Conflict Detection Analysis, * Change Advisory Board Workbench, * Blackout and Maintenance Schedules, and * Discovery and SAM Integrations.
Which of the following are checked for conflict detection in change requests? Select 5 Answers from the below options.
1) Not executing during a blackout time period. 2) Executing during an approved maintenance window for the associated CIs. 3) Not running in a time period that conflicts with other changes for related CIs. 4) Conflicts with changes to parent and child CIs. 5) Conflicts for all Affected CIs.
Which of the following change request information is available for change approvers within the approval record? Select 15 Answers from the below options.
1) Number 2) Requested by 3) Configuration Item 4) Type 5) Planned Start Date 6) Planned End Date 7) Risk 8) Impact 9) Short Description 10) Description 11) Justification 12) Implementation plan 13) Risk and impact analysis 14) Backout plan 15) Test plan.
Which of the following can a change manager do from a CAB workbench? Select 6 Answers from the below options.
1) Schedule a series of CAB meetings 2) Manage meeting invitations and track meeting attendance 3) Define CAB meeting agendas 4) View change calendar 5) Approve or reject changes 6) Review and take meeting notes
Which of the following flow actions are available to perform specific actions on the change request? Select 3 Answers from the below options.
1. Apply Change Approval Policy 2. Cancel Change Tasks from Flow 3. Check Change for User Approval 4. Disregard change approvals 5. Evaluate Change Model
Which of the following plugins should be activated before you can use Predictive Intelligence for change management? Select 2 Answers from the below options.
1. Change Management - Risk Intelligence 2. Change Management - Standard Change Template Intelligence
What properties can you configure for the unauthorized change capability? Select 3 Answers from the below options.
1. Configuring the qualification criteria for an unauthorized change. 2. Configuring the interval frequency for detection. 3. Including a CI class for the change request that must be monitored.
Which related links are available from a standard change template record? Select 4 Answers from the below options.
1. Create Standard Change, 2. Modify Template, 3. Retire Template, 4. Run Point Scan, are the available Related Links on standard change template records.
What can you achieve using the performance analytics capability in the Change Velocity dashboard? Select 4 Answers from the below options.
1. The Current Pipeline tab provides insights into current change activity. 2. The Historical Pipeline tab provides details on trends and patterns associated with the change management process flow. 3. The Process KPIs tab represents a modern set of Change KPIs used to evaluate the change process. 4. The Process Optimization tab provides change activity assessments that are based on the state model. This capability is available only with an ITSM Enterprise subscription.
What factors does the Risk value in a change request account for? Select 5 Answers from the below options.
1. Whether an outage is required 2. The complexity of the change 3. Number of resources needed to implement the change 4. Whether the change is commonly performed 5. Whether the change can be tested thoroughly before implementation
What are the three components of a change approval policy? Select 3 Answers from the below options.
A change approval policy consists of three components: 1) Policy inputs: The variable sources evaluated within the condition defined on a decision. 2) Decisions: Based on the conditions, determines whether the associated Change approval definition applies. 3) Approval definitions: Defines the type of approval that can apply.
The content of a release is defined by the _______, and associated change requests that it implements.
Features
Which of the following can change request implementers do by using the ServiceNow Agent application? Select 3 Answers from the below options.
Add comments or work notes Reassign the change tasks Receive push notifications for change tasks
What of the following are the functionalities of the Change Advisory Board (CAB) Workbench? Select 2 Answers from the below option.
Ability to review and approve standard and pre-approved change proposals in the CAB Ability to allow a delegate to capture CAB meeting minutes
Which of the following CAB Workbench features allows you to determine which changes are included in a CAB meeting using filter criteria?
Agenda Management
Which of the following CAB Workbench feature allows you to determine which changes are included in a CAB meeting using the filter criteria?
Agenda Management allows you to determine which changes are included in a CAB meeting using the filter criteria.
Which of the following state is NOT used in Standard change requests?
Assess Authorise
What attribute is used to route a change request?
Assignment Group
At what state an Emergency change request can be reverted to the New state and be modified to a Normal change?
Authorize
How do you increase change efficiency without compromising stability or compliance in the change process?
Build and customise change models
How can you reduce change risk and manage change conflicts in Change management?
By scheduling assistant REST endpoints.
What information CANNOT be amended on the CAB Meeting form by CAB managers?
CAB Definition field is read-only on the CAB Meeting form.
Which of the following modules can support meeting facilitation, participation, and decision making for upcoming change requests?
CAB Workbench supports meeting facilitation, participation, and decision making for upcoming change requests.
Which of the following change management plugins can be used to evaluate the likelihood of future success and help determine the level of change rigour required?
Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin
Which of the following change management stakeholders or roles provides oversight and governance for the change management process, owns supporting documentation for change management and ensures that the organisation correctly follows the process?
Change Manager
Which of the following change management stakeholders or roles is responsible for managing the change and ensuring it is technically sound?
Change Owner
What are the steps in the Change approval process? Select 4 Answers from the below options.
Change approvals move through a defined process that includes: * Request Approval, * Approval Notification, * Locate Approval, and * Approve or Reject.
Who can perform the first level of approval in a low-risk normal change request? Select 2 Answers from the below options.
Change manager and group member
Which of the following activities happen during the Implementation stage within the Change Management lifecycle?
Change tasks are created automatically as part of the workflow
In which of the Change Management lifecycle stages should you perform a risk assessment and evaluate the risk?
Creation and Scope
What are the different stages in the Change Management lifecycle? Select 4 Answers from the below options.
Creation and Scope, Approval, Implementation, and Review and Closure.
Which of the following is the definition of DevOps?
DevOps focuses on sharing goals and collaboration between operations and development teams for more efficient delivery.
When an unplanned CI activity occurs on CIs that are part of the application service, an unauthorised change request is automatically created as a(n) _______ change.
Emergency
What is eCAB approval in the Change Management lifecycle?
Emergency CAB approval
Which of the following change request states can be set automatically? Select 4 Answers from the below options.
Following change request states can be set automatically: New, Authorize, Scheduled, and Review.
What are some of the topics that are part of the change PIR? Select 3 Answers from the below options.
Here are some of the topics that are part of the change PIR: 1) Was the change started on time, and was it completed within the change window? 2) Were there any unexpected incidents that arose due to the change implementation? 3) Did external providers, if part of the change, meet service level targets? 4) Did the change meet its targeted objective(i.e. expected outcome)?
What are the different tabs on the CAB Meeting form? Select 3 Answers from the below options.
Here are the different tabs on the CAB Meeting form: * Conference Information, * Agenda Management, and * Meeting Notes.
Which of the following are the triggers to conflict detection in change requests? Select 3 Answers from the below options.
Here are the triggers to conflict detection in change requests: 1) Manual, 2) Insert or Update the change records, and 3) As scheduled jobs based on lead time to Planned Start.
What happens if a change advances to Review before the predefined, automated tasks are completed?
If the change advances to Review before the predefined, automated tasks are completed, the tasks are automatically cancelled.
At what states can you cancel a change request? Select 3 Answers from the below options.
Implement, Authorize, Scheduled
Actual start and actual end dates in a change request are populated automatically when the change state is updated to _______ (start) and then _______ (end).
Implement, Review
What state does the standard change proposal record move to when the Request Approval button is clicked on a standard change template?
In Progress state
What information is provided under the Planning tab in a change request to assist approvers, implementers, and task assignees? Select 3 Answers from the below options.
Justification, Implementation Plan, Risk and impact analysis, Backout plan, and Test plan. The planned start date is recorded under the Schedule tab.
Which persona is required to check whether the change plan is technically sound?
Peer Approval
If a change is rejected, what state would the change request be updated to?
New
You cannot pause a change by placing it 'On hold' while it is in the _______ state.
New
At what states a change request CANNOT be placed on hold? Select 3 Answers from the below options.
New, Canceled, or Closed state
Which of the following are the available change models for new users with the Change Model Foundation Data plugin activation? Select 3 Answers from the below options.
Normal Emergency Standard Change Registration Cloud Infrastructure Site Reliability Ops Unauthorized Change
Which of the following additional icons appear next to the populated Service field in a change request? Select 3 Answers from the below options.
Once you select a value, these additional icons appear: * Open in Dependency Views, * Show other active tasks, and * Preview this record.
What role is required to delete a CAB definition?
Only admins can delete CAB definitions.
What is the default value for the 'Requested by' field in change requests?
Opened by user
Which module within the DevOps application allows you to access your integrated planning applications along with their features and versions?
Plan module
What are the different types of change tasks? Select 4 Answers from the below options.
Planning, Implementation, Testing, and Review.
What change task is automatically created when an unauthorised emergency change request record moves to a state of Review?
Post Implementation Review
What application can you use to get suggestions on standard templates, identify similar incidents, and enhance risk assessment for the change?
Predictive Intelligence
What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?
Principal Class
What value in a change request determines the sequence in which a change should be implemented?
Priority
Which of the following is NOT a way to create a change request?
Project Management
What can a user with the business stakeholder role do with the ServiceNow Release Management application?
Read and retrieve data from any table of the Release Management application.
Which of the following CAB Workbench feature allows you to ensure the CAB schedule considers specific working hours, public holidays, etc.?
Related Schedules
What plugin needs to be activated to make the Release Management available on the Now Platform?
Release Management plugin: com.snc.release_management_v2
What represent the planned phases that a release will have, which are used to group the tasks required to carry out the release?
Release Phases
Which of the following CAB Workbench feature allows you to specify when the CAB meeting is held, on which days, and how often?
Schedule Entries
What state is a change request moved to once the Change Management and the CAB provide final authorisation to proceed?
Scheduled state
What tool or feature is used in a change request to view and avoid (resolve) the conflicts?
Scheduling Assistant
What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change?
Select Revert to New state and update the type to Emergency. Once the normal change has advanced to Authorize, you cannot revert to New.
What is the recommended way for a CAB approver to approve the change requests during the Change Advisory Board (CAB) meeting?
Selecting the agenda items for the change requests in the CAB workbench and choosing Approve
What two fields are automatically calculated by completing the risk assessment on a change request? Select 2 Answers from the below options.
ServiceNow automatically calculates the risk and impact of the change from predefined risk conditions.
Which of the following statement is true regarding risk calculation and assessment on change requests?
ServiceNow change application automatically calculates the risk and impact of the change from predefined risk conditions. When the automatic risk calculation runs, the risk and impact values can change. After you run a risk assessment, you can rerun the assessment multiple times before you request approval.
Which of the following integration with change management provides insight into the potential cost implication of a requested change to processing related resources licenced by CPU?
Software Asset Management (SAM)
What are the capabilities of CMDB grouping inside Change Management? Select 2 Answers from the below options.
Some feature highlights are: ● Ability to consume dynamic CI groups while creating a change ● Ability to consume dynamic CI groups while creating change schedules
What type of change request does not require CAB authorisation?
Standard
What type of change request is frequently implemented, has repeatable implementation steps and a proven history of success?
Standard change
What type of change request is predefined, pre-authorised, and is considered to be a relatively low risk?
Standard change
What are the different close codes on a change request form? Select 3 Answers from the below options.
Successful Successful with issues Unsuccessful
Which table does the Change Request [change_request] extend?
Task [task]
Which of the following change task types are normally completed during the change implementation window?
Testing Implementation
Where can you find information about the CAB forum, including CAB name, members, delegates, locations, time zone, and scope of changes?
The CAB Definition is where you define the CAB as a forum, with CAB name, members, delegates, locations, time zone, and scope of changes.
The State of a normal change is updated to _______ when a member of the assignment group or CAB Approval group rejects the change.
The State of a normal change is updated to 'New' when a member of the assignment group or CAB Approval group rejects the change.
What fields need to be populated in a change request so that the conflict check can run? Select 3 Answers from the below options.
The conflict check cannot run until you enter the Configuration item, the Planned start date, and the Planned end date.
What is the goal of change management?
The goal of change management is to ensure that beneficial changes are made with minimal disruption to IT services, particularly the number of incidents that result from changes. Also, to ensure that standardised procedures are used to handle changes promptly and efficiently. The other options are the goal of incident management.
Which option shows the colour coding used in the change schedule?
The span styles
What are the 3 types of change requests? Select 3 Answers from the below options.
There are three types of changes: Standard, Normal, and Emergency.
What is the frequency of the scheduled jobs for conflict detection on active changes planned to start in less than a month?
They run every 2 days if the planned start is less than a month away
What are the different change request types when the Change Management core application (com.snc.change_management) is installed? Select 3 Answers from the below options.
This plugin will update the Type field on Change Request to have normal, standard, and emergency values.
A customer has a requirement to allow staff to copy existing Changes. However, they want to add the Work Notes List field to the copy operation fields. Which approach is recommended to satisfy this requirement?
Validate that the 'Enable Copy Change feature' property is set to true and add the field to the 'List of attributes (comma-separated) that will be copied from the originating change' property.
How can you automatically populate the change request assignment group on creation when the 'Assignment group' and the 'Assigned to' fields are empty?
You can automatically populate the Change Assignment group field based on the change group available for the respective configuration item (CI)/Service offerings
What are the different options to configure the display of the conflict message for change requests? Select 3 Answers from the below options.
You can choose one of the following options to configure the display of the conflict message: 1) User Preference (Displays a UI menu option where the user can toggle to show or hide the conflict message.), 2) Always (Always displays the conflict message.), and 3) Never (The conflict message is not displayed unless the property is changed to 'User Preference' or 'Always'.). By default, User Preference is selected.
What are the benefits of scheduling changes through the REST API? Select 3 Answers from the below options.
You can schedule changes through the REST API so that you can: * Lower change risk. * Detect a conflict through a REST call. * Locate the next open change window.
What audience can you share your Change Schedules with as an admin? Select 3 Answers from the below options.
You can share your Change Schedules with other groups, users, or roles to access your schedule. There is also an option to share it with everyone.
What application can you use to quickly build and extend Change Management workflows on a single unified platform?
You can use Flow Designer to build and extend workflows on a single unified platform quickly.
What are the different tabs in the Change Schedules module? Select 3 Answers from the below options.
Your schedules Pinned schedules All schedules
Which of the following CAB Workbench features allows you to update CAB meetings and invites based on changes to the definition or schedule?
via Refresh CAB meetings