change management quiz

The last step of the ABCDE method of cognitive restructuring is: - Describe how energized and empowered you feel at the moment - List your beliefs about the event or problem - Identify the consequences of your beliefs - Name the event or problem - Formulate a counterargument for your initial thoughts and beliefs

Describe how energized and empowered you feel at the moment The five-step process of the ABCDE method of cognitive restructuring is: (A) name the event or problem, (B) list your beliefs about the event or problem, (C) identify the consequences of your beliefs, (D) formulate a counterargument to your initial thoughts and beliefs, and (E) describe how energized and empowered you feel at the moment.

Cognitive restructuring is an approach to stress reduction that involves redirecting thoughts away from self, following a structured procedure. True False

False Cognitive restructuring is a stress-reduction technique where irrational or maladaptive thoughts are identified and replaced with those that are rational or logical.

The recommended way to look at resistance to change is to view it as caused by: - Primarily the personality of the recipient - Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient - Cultural differences - Eustress - Mistakes the change agent makes

Recipient characteristics, change agent characteristics, and the relationship between the change agent and the recipient Figure 16.6 illustrates that resistance is a dynamic interaction among three sources: recipient characteristics, change agent characteristics, and the change agent-recipient relationship.

Adaptive change is reintroducing a familiar practice. True False

True According to Figure 16.2, adaptive change is reintroducing a familiar practice.

Change efforts may be directed at the individual, group, or organizational level, but they are most complex when targeted at an organizational level. True False

True Change efforts are more complicated and difficult to manage when they are targeted at the organizational level.

In Lewin's model, unfreezing creates the motivation to change. True False

True The focus of the unfreezing stage is to create the motivation to change.

A method for stress reduction that involves identifying and replacing irrational and maladaptive thoughts with those that are rational or logical is: Muscle relaxation Holistic wellness Cognitive restructuring Biofeedback Meditation

cognitive restructuring Cognitive restructuring is a stress-reduction technique where irrational or maladaptive thoughts are identified and replaced with those that are rational or logical. See Table 16.3.

A coping strategy in which you avoid or ignore stressors is called: Escape Secondary Symptom management Outcome control Primary

escape Escape strategies are those in which you avoid or ignore stressors.

"Good" stress is called: Un-stress Eustress Distress Positive stress De-stress

eustress Eustress is stress that is associated with positive emotions and outcomes.

To effectively manage change, managers should provide only the necessary information to employees about the change. True False .

false Employees are more likely to resist when they perceive that the personal costs of change outweigh the benefits. If this is the case, then managers are advised to: (1) provide as much information as possible to employees about the change, (2) inform employees about the reasons/rationale for the change, (3) conduct meetings to address employees' questions regarding the change, and (4) provide employees the opportunity to discuss how the proposed change might affect them

There are three types of change: internal, external, and hybrid. True False

false Many if not most organizational changes can be put into one of these three categories: adaptive change, innovative change, and radically innovative change.

Included in demographic changes are all but one of the following. Which one? Job dissatisfaction Immigration Gender Education Skill level

job dissatisfaction According to Figure 16.1, demographic characteristics include: age, education, skill level, gender, and immigration.

The last step of Lewin's model of change is: Changing Resistance Motivation Unfreezing Refreezing

refreezing The last step of Lewin's model of change is refreezing. See Figure 16.3.

Perceptions of how able you are to deal or cope with a given demand are called: Primary appraisals Coping strategies Escape strategies Secondary appraisals Tertiary appraisals

secondary appraisals Secondary appraisals are perceptions of how able you are to deal or cope with a given demand.

Which of the following is not a targeted element of change? - Methods - Organizational arrangements - Social factors - People - The external environment

the external environment Figure 16.4 shows the four targeted elements of change: (1) organizational arrangements, (2) social factors, (3) methods, and (4) people.

One of the demographic changes organizations need to respond to is the increasing diversity of the workforce and customer base. True False

true As discussed in Chapter 2, many demographic changes are occurring in the U.S. workforce. Figure 16.1 lists age, education, skill level, gender, and immigration as some of these changes. Organizations are changing benefits and aspects of the work environment in order to attract, motivate, and retain diverse employees.

The four targeted elements of change are organizational arrangements, social factors, methods, and people. True False

true As shown in Figure 16.4, there are four targeted elements of change: (1) organizational arrangements, (2) social factors, (3) methods, and (4) people.

Excessive interpersonal conflict between an organization's top managers and its board of directors is a sign from an internal source that change is needed. True False

true Excessive interpersonal conflict between managers and their subordinates or the board of directors is a sign that change is needed.

Performance management processes and job design may be obstacles to change. True False

true Resistance has a cause which generally involves some obstacle in the work environment, such as job design, performance management practices, and organizational change.

People resist both actual and imagined events. True False

true Resistance to change is any thought, emotion, or behavior that does not align with real or potential changes to existing routines. This means that people resist both actual and imagined events.

Past success may cause people to resist change. True False

true Six key recipient characteristics that may cause people to resist change are dispositional resistance to change, surprise and fear of the unknown, fear of failure, loss of status and/or job security, peer pressure, and past success.

Stress is an interaction between person and environmental factors. True False

true Stress is an adaptive response to environmental demands, referred to as stressors that produce adaptive responses that include physical, emotional, and behavioral reactions that are influenced by individual differences. This definition of stress describes it as an interaction between person and environmental factors.

The last step of Kotter's change model is to anchor the new approaches into the organizational culture. True False

true Table 16.1 identifies eight steps to leading organizational change: (1) establish a sense of urgency, (2) create the guiding coalition, (3) develop a vision and strategy, (4) communicate the change vision, (5) empower the broad-based action, (6) generate short-term wins, (7) consolidate gains and produce more change, and (8) anchor new approaches in the culture.

The changing stage of Lewin's model involves learning and doing things differently. True False

true The changing stage of Lewin's model is where the rubber meets the road and change occurs. Because change involves learning and doing things differently, this stage entails providing employees with new information, new behavioral models, new processes or procedures, new equipment, new technology, or new ways of getting the job done.

Changes in technology such as automation of manufacturing processes are considered external changes. True False

true The four key external forces for change are demographic characteristics, technological advancements, market changes, and social and political pressures.