Chap 10: Schedling
New information checklist includes
- full name - home telephone number - work telephone number - mobile telephone number - reason for the visit - type of insurance - treating physician
guidelines should include
- the physicians name - the time needed for the procedure - procedure or surgery preparation such as fasting
Scheduling options are
-cluster scheduling -double booking -wave scheduling -modified wave scheduling
Slack/buffer time
15-20 minutes at the end of the morning , afternoon, and evening
How many minutes should a MA wait to called a "NS"?
15-30 mins after
buffer time
A period of time saved each day to accommodate emergency patients
double booking
Scheduling two patients to see the physician at the same time
What should be use on a matrix?
The correct Abbreviations
What should be left or kept at the office as a reference for the staff?
a copy of the physician itinerary
fixed appointment scheduling
a scheduling system in which each patient is given a specific appointment time
modified wave scheduling
a scheduling system where two or more patients are scheduled at the beginning of each hour .
Slack and buffer time allows
allows the physician time to catch up on charting
slack time
an appointment scheduling method of leaving certain times of day open to accommodate situations such as when patients call for same day appointments or physicians who need to catch up on charting
when scheduling a patient make sure to
check to see if they are new patient or establish patient
new patient checklist
list of information new patients must provide when calling to schedule appointments
Patient Transportation
many offices provide arrangement for patient transportation
When scheduling a new patient over the phone requires
new patient information checklist
triage notebook
notebook kept near the administrative medical assistant answering incoming telephone calls that outlines questions and steps to follow in the event callers potentially life threatening conditions
office brochure
pamphlet outlining an office's staff and services
new patient
patient whom no provider of the same specialty in the office has seen for 3 or more years
established patient
patient whom the medical office has seen previously
Wave scheduling
patients are only scheduled during the first half of an hour
who are considered as new patients ?
patients being treated for automobile or on the job accident
" no show " means
patients fail to arrive, cancel, or reschedule an appointment
matrix
process of blocking out times in the appointment schedule when the provider is unavailable or out the office
open hours
scheduling method that allows patients to seek treatment without appointment times
cluster scheduling
scheduling method that groups patients with similar appointments around the same time of day
Modified wave scheduling
similar to wave scheduling
the physician travel schedule is usually maintained by
the MA
hospital services must be schedule while ?
the patient is in the office
preapprovals
the process of calling a patient's insurance carrier prior to a service in order to obtain preapproval or authorization for the service to be performed
cluster scheduling
the scheduling of similar appointments together at a certain time of day or week